Call Source has so many option to help improve productivity, training, and customer service. Very impressed with the various ways I can improve our business.

I appreciate the focused training with my dispatch team that has resulted in increased conversion rates and revenue.

I enjoy having the ability to listen to recorded calls. This is very helpful for coaching.

Overall number provisioning, call tracking and scoring is good. Data integration into our systems is good.

I like everything from the ease of use, to the effectiveness, to the customer service.

We were quite frustrated that no one from CallSource told us about this outage and even more so, that it happened in the first place. It took far too long to get working again.

Callsource has provided us with a wealth of helpful data that is helping us to maximize our marketing dollars.

Ease of use is the best I found when searching for the service and the reports are perfect.

Technical support has been very good. They have been willing to build reporting that is most helpful to us.

One downside is that we had two outages within the last year where all of our tracked numbers weren't working due to a system wide outage.

All of our callers using a Callsource number are new customers so this message was very confusing.

I like the ease of use, the reporting is very diverse and we can really dig through the details. Love the recordings and the value that offers.

We are increasing our appointments and reducing cost. And when we have an issue with Call Source our rep, is really on top of everything.

The platform was very intuitive, allowing for a very small learning curve. This was very important to us as we rolled this software out to our 200+ clients.

M finding that my calls are cutting off before getting voicemail. I am losing leads I need the tracing numbers to forward correctly.

My Experience has been very good. The customer support has been very receptive and helpful.

CallSource is a great company with a great product for the automotive industry. When we do an ad campaign we know how well it is working based on the tracked calls and integration with our CRM.

Easy to use and helpful. It has helped with gaining better customer service skills and booking more calls.

Unhappy that I was being billed for services that I was not receiving.

I really like the customer representative...she is very nice and a wonderful coach.

They are a great resource to make sure that we don't miss an opportunity, but also a great training tool for the sales staff. The intergration with our CRM (eLeads) is great.

Super user friendly API - can listen to calls, call shield, call disclaimers, etc. very user friendly.

They run the calls through a relay which is confusing for some.

This product is easy to learn and use daily. The ability to hear calls is extremely useful and I can usually find calls I'm looking for quickly.

I like that I am able to improve on my calls. I am able to hit certain things which make me better at my job.

I love that the online use is easy to navigate as I have multiple offices to manage. In addition to what the online platform gives me, they have customized weekly e-mails that I have requested.

I really enjoyed the ease of generating reports for customers. I can't express how easy it is to generate and get it to our customers.

The only thing I would say that people complain about as far our clients who we set up with tracking numbers is that it can be lengthy to get from the first ring to a connect.

I love that I can listen to all of my employees calls and really get a good idea of how we are interacting with our customers.

This software is great because I can submit proposals and save information that I repeatedly enter for multiple proposals.

The ability to use different search criteria and the number of destination represented is outstanding.

It's a great tool with so many features and it's easy to use. I would recommend to anyone in the events planning industry.

The only downside I see currently is the cost. It is a little more expensive than as a team we would prefer, but you get what you pay for.

I have really enjoyed our experience so far. Their customer service is excellent and the functionality is great.

The convoluted process to do many tasks within the platform is frustrating for everyone (literally everyone) in our organization who has used it for the past six years.

Account managers are well-versed in the product, full of best practices, and great to work with.

I have used it quite a bit and learned a lot of the great features. I think it is easy to use and I enjoy using it.

This is a great solution for anyone planning multiple events, especially larger ones. It would be a little pricey for a smaller event though.

I love the features for web build it makes it so easy and the quality looks great.

What I like most about Cvent is how user friendly it is. My entire team enjoys using this as it simplifies RFPs.

I love that I can save templates for all of my registration pages which saves me so much time throughout the day. The new FLEX registration pages are so clean and fresh and easy to update as needed.

24 hour customer support over the phone. The representatives are wonderful and helpful in every way.

Customer service is outstanding and the ability to customize different user experiences is appreciated.

We have had a horrible experience with Cvent. Our industry is in crisis mode due to the pandemic and they will not work us at all.

Overall, it is great to have it for me as worker from event services sector but price is great obstacle.

The software can be a costly option compared to others in the marketplace and therefore prohibitive for some organizations.

Great tool to register customers for events and gather all pertinent info in one place. Air actuals and integration is amazing.

I think they are scrubbing the negative reviews to keep a high number of stars to dupe potential clients.

All in all, the software is extremely helpful and pretty easy to use.

I loved that this software made it easy for the attendees at our world convention to have a one-stop app to see all the events we had going on, where they were, and interact with others.

The brand name appealed and the supplier searching abilities but overall not a good program for the money. They overcharge and much better competitors out there.

Ability to seamlessly integrate with on site solutions. Cvent has also helped us be able to pivot from in-person events to virtual events with ease.

Ease of use on smartphone, ability to refund attendees with a simple click. Reports and tracking post event were useful.

Overall, Cvent is great to work with we have wonderful account staff that is willing to work with us and support our processes.

I use this software from the supplier side and is efficient, effective and provides me with what I need to be successful.

I rarely post about other companies, but feel that this company has the worst event platform and highest cost I have seen in the conference industry in the past 10 years.

This makes things seamless, integrates well w other capabilities and I think is user friendly once you are comfortable w the platform.

It's so easy and fun to use. The reporting abilities are a life saver too.

Good customer support team. We always have great customer service and quick responses to questions or issues.

The ease of use (once set up) , streamlined process, great customer service, the list goes on.

Best platform for integration with other systems.

The reporting features hard to access and understand. There were no templates to create our emails with.

US Dollar

CallSource is a performance management solution that helps automate the collection of customer information and lead generation. It is a cloud-based platform that enables users to track calls and capture sales opportunities with marketing insights.


Designed for businesses of all sizes, it offers solutions including call log review and forwarding of saved records via email. The software enables budget allocation for marketing campaigns to facilitate lead generation through strategic insights into client data. The phone coverage module of this tool helps ensure every call is answered when there is day-time traffic volume.


Additionally, CallSource also provides services such as unique numbers, customizable reporting, employee categorization and ad sourcing. Support is extended via documentation, email, phone and online help desk and pricing is available on request.



LongDescription

Multi-Channel Marketing

Performance Management

Activity Tracking

Real-Time Monitoring

Ad hoc Reporting

Sentiment Analysis

IVR/Voice Recognition

Multi-Campaign

Call Recording

Call Routing

Review Notification

Lead Management

Scorecards

Caller ID

Key Performance Indicators

Event Triggered Actions

Review Monitoring

Alerts/Notifications

Conversion Tracking

Response Management

Keyword Tracking

Dashboard

Ratings/Reviews

Alerts / Escalation

Review Request

Monitoring

Campaign Analytics

Trend Analysis

Lead Qualification

Call Tracking

Negative Feedback Management

Call Monitoring

Archiving & Retention

Third-Party Integrations

Call Tracking Metrics

Campaign Management

Web browser (OS agnostic)

Email/Help Desk

FAQs/Forum

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

CallSource

Live Online

Webinars

Documentation

Cvent is a cloud-based solution that helps midsize organizations and enterprises with venue sourcing, online event registration, budget management and payment processing. The solution enables event planners to track the attendance of multiple events and capture relevant data.


Cvent enables event managers to create event calendars where attendees can view upcoming events as well as sync them with their calendars. The solution provides budget management capabilities that track funds across multiple events, calculate each meeting spend and overall variable costs.


Cvent has a reporting feature, which offers built-in reports and also allows users to create customized reports. The data from all reports can also be exported. Other features offered by the tool include custom event websites, contact management, mobile websites and social sharing. Cvent offers integration with other third-party applications, which include Salesforce, Concur, Marketo and Eloqua.



Support Ticket Management

Real Time Analytics

Engagement Tracking

Surveys & Feedback

Electronic Payments

Meeting Management

Barcode/Ticket Scanning

Payment Processing

Group Registration

Lead Capture

Customizable Reports

Access Controls/Permissions

Sponsorship Management

Space Management

Single Sign On

Online Registration

Credit Card Processing

Attendance Management

Event Tracking

Refund Management

Registration Management

Audience Targeting

Calendar Management

Agenda Management

Customizable Fields

Conferences/Conventions

Attendee Tracking

Template Management

Presentation Streaming

Scheduling

Data Import/Export

Promotions Management

Action Item Tracking

Lead Generation

Onsite Registration

Contact Management

Self Check-in/Check-out

Badge Management

Email Marketing

Mobile Access

Meeting Room Booking

Meeting Preparation Tools

Survey/Poll Management

Real Time Data

Ticketing

Live Streaming

Vendor Management

Marketing Automation

Landing Pages/Web Forms

Event Scheduling

Social Media Integration

Real-Time Notifications

Event Ticketing

Email Reminders

Internal Meetings

Email Management

Budgeting/Forecasting

Activity Dashboard

Class Registration

Reporting & Statistics

Attendee Management

Reminders

Abstract Management

Volunteer Management

Real-Time Chat

Event Management

Chat/Messaging

Event Registration

Event Calendar

Virtual Lobby

Website Management

Discount Management

Real Time Reporting

Customizable Branding

Conferencing

Reporting/Analytics

Contact Database

Guest List Management

Room Block Management

Feedback Management

Customizable Forms

Video Conferencing

Please see https://www.cvent.com/en/event-management-software/cvent-pricing for more information

CallSource vs Cvent Event Management

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons