Call Source has so many option to help improve productivity, training, and customer service. Very impressed with the various ways I can improve our business.

I appreciate the focused training with my dispatch team that has resulted in increased conversion rates and revenue.

I enjoy having the ability to listen to recorded calls. This is very helpful for coaching.

Overall number provisioning, call tracking and scoring is good. Data integration into our systems is good.

I like everything from the ease of use, to the effectiveness, to the customer service.

We were quite frustrated that no one from CallSource told us about this outage and even more so, that it happened in the first place. It took far too long to get working again.

Callsource has provided us with a wealth of helpful data that is helping us to maximize our marketing dollars.

Ease of use is the best I found when searching for the service and the reports are perfect.

Technical support has been very good. They have been willing to build reporting that is most helpful to us.

One downside is that we had two outages within the last year where all of our tracked numbers weren't working due to a system wide outage.

All of our callers using a Callsource number are new customers so this message was very confusing.

I like the ease of use, the reporting is very diverse and we can really dig through the details. Love the recordings and the value that offers.

We are increasing our appointments and reducing cost. And when we have an issue with Call Source our rep, is really on top of everything.

The platform was very intuitive, allowing for a very small learning curve. This was very important to us as we rolled this software out to our 200+ clients.

M finding that my calls are cutting off before getting voicemail. I am losing leads I need the tracing numbers to forward correctly.

My Experience has been very good. The customer support has been very receptive and helpful.

CallSource is a great company with a great product for the automotive industry. When we do an ad campaign we know how well it is working based on the tracked calls and integration with our CRM.

Easy to use and helpful. It has helped with gaining better customer service skills and booking more calls.

Unhappy that I was being billed for services that I was not receiving.

I really like the customer representative...she is very nice and a wonderful coach.

They are a great resource to make sure that we don't miss an opportunity, but also a great training tool for the sales staff. The intergration with our CRM (eLeads) is great.

Super user friendly API - can listen to calls, call shield, call disclaimers, etc. very user friendly.

They run the calls through a relay which is confusing for some.

This product is easy to learn and use daily. The ability to hear calls is extremely useful and I can usually find calls I'm looking for quickly.

I like that I am able to improve on my calls. I am able to hit certain things which make me better at my job.

I love that the online use is easy to navigate as I have multiple offices to manage. In addition to what the online platform gives me, they have customized weekly e-mails that I have requested.

I really enjoyed the ease of generating reports for customers. I can't express how easy it is to generate and get it to our customers.

The only thing I would say that people complain about as far our clients who we set up with tracking numbers is that it can be lengthy to get from the first ring to a connect.

I love that I can listen to all of my employees calls and really get a good idea of how we are interacting with our customers.

I like the Instant Meeting function the most. It is so easy to invite a colleague to join a meeting quickly, which really improves the efficiency.

It is a comfortable experience, as user and IT help desk doing troubleshoot to this application, easy to use and easy for the user.

This is best software for communication. It is highly recommend for video calls because the video quality is higher than other softwares.

I was very happy with the customer service we received as we were deciding to upgrade our account, and I love that I can use it on my phone but also as an app on my computer.

What I like most about this software is that it is reliable and provides a much better user experience than the competition.

It offers better quality in video calls. Cloud storage for recordings is an awesome feature of the software.

It's amazing what a clean, clear interface can do to provide clarity before a meeting or conference call. That is not what Zoom offers.

Great and easy to use overall. Love the ability to integrate it into Outlook and use that as a means to book meetings and join them.

This could be very frustrating as some attendees are disruptive whether that is on purpose or not. This makes it very hard for some people to learn and to teach etc.

Everyone knows how to use it, you can use it on any device because you have specific apps and it works seamlessly. So it's kind of the most popular meeting software which everyone knows how to use it.

I think its a great software to facilitate meetings and  feel like you are in the same room as others. I love using the different backgrounds.

I love he fact that its free for 40 minute meetings. I love gathering my team for training on this lovely app.

The integration with Outlook and Slack is a game-changer. The ease of use for our customers and other folks (like our board members!) helps us look professional and reliable.

It has been very helpful in conducting meetings during the pandemic. The voice and video clarity is great.

They make it super easy to use, the video and audio quality are great, and the chatbox to type in is a great additional feature.

BUT with 2020 and organizing remote events for large audiences, Zoom has been great and a life-saver.

When we switched to online learning at the beginning of the pandemic, I was so thrilled that this software was easy to use.

The ability to seamlessly involve hundreds of participants at the same time  as well as easy UI makes Zoom an amazing alternative to other competitors.

I think we were so overwhelmed by the zoom at this bad time that there is nothing to worry about.

We love being able to hold meetings and the ease of inviting and logging on is worth the money spent on this service.

My favorite thing about this software is the price: FREE. You can't beat that, but not only is the software free the basic functionality that come with the free account are great.

Nothing so much to complain about the tool but sometimes the integration with google calender does not work properly.

I love how user friendly this application is. It was a breeze to purchase and sign up, the customer service is amazing.

This is the most user friendly platform of its kind and it is very reliable to work all throughout the day.

The experience was great and good product but the price isn't where it needs to be for small and medium-sized businesses to take advantage.

If you have set it to 9.30am, if somebody has technical problems at their end they will miss it because one cannot change the time from 9.30am to later.

Calls were often hacked and weird things would occur. This was hands down scary, created paranoia, and just an overall bad vibe.

Ease of use (even my elderly mom can use it!), no fee for 40 min option, good quality, well-known & respected; screen share option is nice; polls are nice.

The integration to select browsers has been a life-saver and I'd say the price is more affordable than other software in its category.

It's very easy to use, I just literally just click a button to start and that was it, the quality was great.

Was simple to integrate into Outlook so scheduling meetings is a breeze. Connection quality is superb even internationally.

I love that I can give my students the ability to write and draw on the screen, which can create more of a sense of community within the class as well.

Recently I read that Zoom had a security vulnerability, I'm worried about that and about the info hackers could get from my computer.

The ability to integrate external video devices is great for connecting broadcast equipment and have better quality meetings.

If your wifi connect is bad it can cut in and out. Whenever someone enters the meeting a sound plays that can be very annoying when your trying to listen to a presentation and someone joins late.

I honestly am not sure if it is one of the users in the meeting or if it internet related or what. However, the sound sometimes echos really bad and then the delay can be frustrating.

US Dollar

CallSource is a performance management solution that helps automate the collection of customer information and lead generation. It is a cloud-based platform that enables users to track calls and capture sales opportunities with marketing insights.


Designed for businesses of all sizes, it offers solutions including call log review and forwarding of saved records via email. The software enables budget allocation for marketing campaigns to facilitate lead generation through strategic insights into client data. The phone coverage module of this tool helps ensure every call is answered when there is day-time traffic volume.


Additionally, CallSource also provides services such as unique numbers, customizable reporting, employee categorization and ad sourcing. Support is extended via documentation, email, phone and online help desk and pricing is available on request.



LongDescription

Multi-Channel Marketing

Performance Management

Activity Tracking

Real-Time Monitoring

Ad hoc Reporting

Sentiment Analysis

IVR/Voice Recognition

Multi-Campaign

Call Recording

Call Routing

Review Notification

Lead Management

Scorecards

Caller ID

Key Performance Indicators

Event Triggered Actions

Review Monitoring

Alerts/Notifications

Conversion Tracking

Response Management

Keyword Tracking

Dashboard

Ratings/Reviews

Alerts / Escalation

Review Request

Monitoring

Campaign Analytics

Trend Analysis

Lead Qualification

Call Tracking

Negative Feedback Management

Call Monitoring

Archiving & Retention

Third-Party Integrations

Call Tracking Metrics

Campaign Management

Web browser (OS agnostic)

Email/Help Desk

FAQs/Forum

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

CallSource

Live Online

Webinars

Documentation

Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, Whiteboard, and more, in one offering.

File Management

Commenting/Notes

Whiteboard

Split/Multi-Screen

User Management

Meeting Management

Real Time Screen Sharing

Two-Way Audio & Video

Presentation Tools

On-Demand Webcasting

Document Storage

Access Controls/Permissions

Session Recording

Video Chat

SSL Security

Real Time Editing

Multistreaming

Single Sign On

Attendance Management

Communication Management

Screen Recording

Social Media Streaming

Calendar Management

Collaboration Tools

On-Demand Recording

Targeted/Locked Screen Sharing

Presentation Streaming

Private Chat

Scheduling

File Transfer

Recording

Contact Management

Content Management

HD Audio/Video

Screen Sharing

User Profiles

Mobile Access

Meeting Room Booking

Discussions/Forums

Annotations

Role-Based Permissions

Event Scheduling

Host Controls

Email Reminders

Desktop/Browser Sharing

Mobile Screen Sharing

Internal Meetings

Email Management

File Sharing

Activity Dashboard

Reporting & Statistics

Attendee Management

Real-time Broadcasting

Real-Time Chat

Event Management

Chat/Messaging

Customizable Templates

Presenter Control Management

Time Zone Tracking

Auto Framing

Two Way Audio & Video

Multiple Camera Feeds

Electronic Hand Raising

Customizable Branding

Video Call Recording

Conferencing

Polls/Voting

Audience Engagement

Automatic Transcription

Remote Access/Control

Video Conferencing

Drag & Drop

Remote Support

Video Streaming

Multi-Participant Screen Sharing

Live Chat

Document Management

Search/Filter

Virtual Backgrounds

Basic - for personal meetings: Free 

Pro - for small teams: $14.99/month/host

Business - for small & medium sized businesses: $19.99/month/host (min 10 hosts)

Enterprise - for large enterprises: $19.99/month/host (min 100 hosts)

CallSource vs Zoom

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