# CTM vs JustCall - 2026 Comparison - Software Advice > CTM vs JustCall - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/voip/calltrackingmetrics-profile/vs/justcall --- [Home](https://www.softwareadvice.com/) / [Call Recording Software](https://www.softwareadvice.com/call-center/call-recording-comparison/) / CTM vs JustCall Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 3, 2026 # CTM vs. JustCall: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 3, 2026 # CTM vs. JustCall: 2026 Comparison Skip hours of research. 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Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/) [CTM](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/) 4.7 [(158)](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/reviews/) Starting Price $79.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses CTM Based on 158 reviews - Popular among: Small businesses - Most common industry: Professional Services (41%) - Top use case: Call Tracking (42%) 83% of users recommend this product [](https://www.softwareadvice.com/call-center/justcall-profile/) [JustCall](https://www.softwareadvice.com/call-center/justcall-profile/) 4.1 [(224)](https://www.softwareadvice.com/call-center/justcall-profile/reviews/) Starting Price $29.00per month Free trial Free version Pros: - User Interface - Customer Support Cons: - Call Management - Pricing Who uses JustCall Based on 224 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (22%), Retail, Consumer Goods & Services (12%) and Finance & Accounting (10%) - Top use cases: Customer Service (20%), Telephony (20%) and Call Recording (19%) 66% of users recommend this product [](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/) CTM 4.7 [(158)](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/reviews/) [](https://www.softwareadvice.com/call-center/justcall-profile/) JustCall 4.1 [(224)](https://www.softwareadvice.com/call-center/justcall-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.7 Based on 158 reviews Ease of use 4.5 Value for money 4.5 Customer support 4.6 Functionality 4.6 4.1 Based on 224 reviews Ease of use 4.3 Value for money 4.1 Customer support 4.1 Functionality 4.1 ## User interface * * * ## Key features Features selected based on 382 reviews from Call Recording * * * Activity Dashboard N/A Automatic Call Distribution N/A Call Center Management N/A Call Monitoring 4.6 Call Routing 4.7 Call Transcription 4.7 Activity Dashboard 2.7 Automatic Call Distribution 4.3 Call Center Management 4.3 Call Monitoring 4.4 Call Routing N/A Call Transcription N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ AcquisioNot enough reviews ](https://www.softwareadvice.com/marketing/acquisio-profile/)[ Salesforce Sales CloudNot enough reviews ](https://www.softwareadvice.com/product/2764-Salesforce/)[ StripeNot enough reviews ](https://www.softwareadvice.com/product/49509-Stripe/) [ ActiveCampaignNot enough reviews ](https://www.softwareadvice.com/crm/activecampaign-profile/)[ PipedreamNot enough reviews ](https://www.softwareadvice.com/bi/pipedream-profile/)[ PipedriveNot enough reviews ](https://www.softwareadvice.com/crm/pipedrive-profile/) ## Reviews * * * BM Brad M.Sales and Marketing TechnologistMarketing and Advertising, 11-50 employees "It has been a great one stop shop for us for our phone system, marketing tracking, chat, voice AI, customer and marketing texts, and Call routing." Apr 24, 2026 AG Arman G.CEOConstruction, 2-10 employees "Two face identification, when i log back in every time ask to send text to my cella bit annoying that part" Apr 20, 2026 KC Kelly C.Operations ManagerConstruction, 11-50 employees "We find the transfer feature to be quite helpful, along with shared phone numbers and text (SMS) inboxes." Nov 20, 2025 Drew H.PartnerAccounting, Self-Employed "The compliance process was overly lengthy and burdensome, taking over a month without resulting in service activation. Despite this, we were required to pay for a subscription up front, only to be informed at the end of the compliance process that we would not receive phone service." Apr 10, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [800.com vs CTM](https://www.softwareadvice.com/voip/800-com-profile/vs/calltrackingmetrics/)[Nextiva vs CTM](https://www.softwareadvice.com/compare/2683-Nextiva/vs/112191-calltrackingmetrics/)[Salesforce Sales Cloud vs JustCall](https://www.softwareadvice.com/compare/2764-Salesforce/vs/75453-justcall/)[LiveAgent vs JustCall](https://www.softwareadvice.com/call-center/justcall-profile/vs/liveagent/)