DialedIn CCaaS
About DialedIn CCaaS
DialedIn CCaaS Pricing
Small business: $89 per user per month Professionals: $139 per user per month Enterprise : $169 per user per month
Starting price:
$89.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for DialedIn CCaaS
1 - 5 of 154 Reviews
Genesis
Verified reviewer
Marketing and Advertising, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed March 2023
Chase Data CCaaS Review
Flexible and allow our organization to design a solution. User friendly and monitoring tools are good and low cost.
CONSThe customer service. Sometimes the phone kept ringing.
Kenneth
Marketing and Advertising, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
ChaseData System was instrumental in easily replacing our premised system while increasing productivity and reducing cost.
This solution allowed us to maintain a solid Dialing platform for our organization while substantially reducing cost which is critical in these economic times.
PROSI had worked with a number of Premise Enterprise Dialers in the past and needed to find a powerful Hosted Based solution that could be managed from our main corporate office. We needed a system to be strong with Compliance (DNC) with local, state and Federal Regulations. With the changing Economic trends and with tighter profit margins being pushed we needed to find a powerful solution that could drive and grow our Marketing Company without eating into all of the profits that were being generated. After an intensive search for a replacement of our current Noble System Enterprise Dialer (Premise) we found that ChaseData Dialer was the best solution available. The features that ChaseData Dialer provided us fit our needs along with lowering our cost substantially. Our Business activities include telemarketing, reservations, customer service, and travel agency groups with all needing a combination of Inbound and Outbound Calling with custom Campaign and Scripts needing to be built. We needed to capture and easily access digital recordings of all inbound and outbound calls. We have agents and managers that are located in local and remote offices along with remote agents running from their homes. These are all easily managed from any location within the ChaseData Dialer Solution.
CONSI have no concerns as the system works exactly as it is designed to. Although we had initial concerns over the stability of any Hosted Dialer System we found that was not an issue with the ChaseData Dialer Hosted System as they have built redundancy in the design of their network. If technical issues had arisen it was more of a local service provider issue than with the ChaseData Dialer network.
Vendor Response
Thank you Kenneth for your review.
Replied July 2017
Jerrimie
Internet, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2022
Chase is bad
Nothing please if your reading this. Do Not Use Chase
CONSI wish my company would use a different soft phone. Chase is making me lose money
Aman
Verified reviewer
Chemicals, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed February 2023
ChaseData is a cloud-based contact center platform that offers a range of features to manage and str
ChaseData CCaaS is a call center software that operates on the cloud and offers several features including inbound and outbound call routing, call recording, real-time reporting, and analytics, among others. Users have had diverse experiences with the software, with some appreciating its simple interface and effective handling of calls, while others have complained about its limited capacity for customization and occasional technical problems. The suitability and effectiveness of the software will ultimately depend on the specific needs and preferences of each business.
PROSAccording to user feedback, ChaseData CCaaS software has several features that users have found helpful. These include an interface that is easy to use, the ability to record and monitor calls, real-time reporting and analytics, and the capability to handle high volumes of calls with short wait times. However, it's important to note that the usefulness of these features may vary depending on individual preferences and requirements.
CONSChaseData CCaaS software has been criticized for several issues and limitations. For instance, new users may find it difficult to use due to its steep learning curve. The software may also experience occasional technical glitches or bugs, which may affect its performance. In addition, limited customization options are available with the software, and it may lack some of the advanced features found in other CCaaS solutions on the market. However, it's worth noting that these criticisms may vary depending on individual experiences and preferences.
Reed
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2017
Long Time Customer of Chase Data Corporation (Since 2003 when Predictive Dialers were Premise Based)
Cloud Based Call Center Software that is extremely reliable with robust features and reporting.
PROSVery Easy to Use , Extremely Reliable, Robust Features. The customer tech support team is very responsive and knowledgeable. We have been a long time customer of Chase Data Corporation. We started using their predictive dialer product in 2003 when Call Center's were premise based and T-1 driven. What used to take 30-60 Days to add additional resources now takes literally hours. We migrated to the Cloud Based CallCenterNow product in 2011 and it has helped us save money while also increasing our calling productivity. The ability to easily add agents (remote and onsite) is very satisfying. Also, over the years the developmental team has responded very quickly to our special report and feature enhancement requests.
CONSBecause the software it is Cloud Based you are sometimes at the mercy of your Internet Provider. When we upgraded from 10 to 28 users we had to upgrade our cable modem bandwidth. The Chase Data Technical Support team was very helpful in helping us resolve the bandwidth issues.
Vendor Response
Thank you Reed. We appreciate your business and the wonderful review.
Replied July 2017