All Chili Piper Reviews
1-25 of 120 Reviews
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Noime
Verified reviewer
Information Technology and Services, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
The best tool for creating sales meeting invite and handoff
Chilipiper is very useful in scheduling sales a meeting and sending client handoffs to another department. Their chrome extension is quite handy for a quick customer invite. All I need to do is asks for the customer's email and paste it on the extension and the system automatically send a quick invite so I don't have to look further at the customer's account.
PROSIt is integrated with salesforce, google chrome as extension, and slack which is very convenient for keeping track of my client meeting. It also sent me and the client an email reminder so they won't forget our meeting schedule which is crucial as the customers are always busy.
CONSJust the occasional bugs here and there where sometimes, the zoom meeting link is missing on my invite for no reason at all but they are quick to fix and provide a resolution
Reasons for switching to Chili Piper
The other department still uses calendly but I moved to the department that requires sales and leads and the best tool if your department needs to utilize warm leads, the better choice is chili piper.
Brooke
Computer Software, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Chili Piper is incredible - both the software and their team
I can't say enough amazing things about Chili Piper. It has increased our number of meetings booked with AEs, with leads (that meet our qualification criteria) able to book a meeting with an AE directly after completing a form on our website. Not only that, but the suggested times functionality within emails (where you can suggest meeting times to a prospect that enables them one-click booking from within the email) is a game changer - with huge success from this feature alone. The platform is intuitive and easy to use and also has huge scope for meeting a range of use cases. But not only is the platform fantastic, the Chili Piper team and our technical lead [SENSITIVE CONTENT HIDDEN] is hands down the best, giving next-level support and care for customers and their use cases to solve. Thank you [SENSITIVE CONTENT HIDDEN]!!
CONSExcited for their Hubspot integration coming out soon!
Reason for choosing Chili Piper
Calendly is fantastic, but doesn't have the full range of features that Chili Piper does (that being said, Calendly is a slightly different type of product to Chili Piper and may not be a direct competitor). Calendly provides fantastic calendar booking functionality, but it doesn't enable meeting booking off forms or emails.
Ted
Internet, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed January 2021
Do Not Purchase if you use LeanData
It would be one thing if Chilipiper customer service was interested in working with us to fix the issues but they are not inclined to do so. When they have engaged, they have been patronizing and impatient.
PROSWe us the automated calendar functionality - when it works and prospects are able to schedule time directly on our reps calendar, it works well and helps schedule meetings.
CONSThe software conflicts with LeanData. Chilipiper will tell you there is no problem and they deal with this all the time but the catch is that Chilipiper A) takes forever to populate fields that are crucial for routing the leads properly and B) sometimes just straight up doesn't populate those fields. We were promised during the sales process that there would be no problems with LeanData and now that there are, Chilipiper Customer Service is completely ignoring us. We have been forced to disable Chilipiper.
Ed
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
I couldn't live without Chili Piper and it's features
AMAZING, it has exceeded all expectations
PROSability to qualify prospects through the self-booking appointment process and auto direct the set appointment to the correct sales rep and auto track show rates with their deep native integration with SFDC
CONSThere are a lot of features and functionality to learn and implement which is a great thing and I'm not technically savvy with the implementation, I love architecting the stack and so it takes thought and understanding what it can do for you as a platform based on your vision of your flow and this can take some time and well worth it in the end
Reason for choosing Chili Piper
Features and functionality and how robust the platform is with it's deep integration with SFDC
Reasons for switching to Chili Piper
Calendly too basic and not enough features to execute my vision
Dani
Computer Software, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Best Scheduling platform put there
it's amazing, not only the features and functionality but also the CSM and support are super quick, helpful and know everything about it + they are really proactive which we appreciate a lot
PROSIt has ton of options, the routing, grouping and queues have so many option so it can support almost every business scenario, we only moving new departments to it
CONSits complicated to learn everything and it takes time to master it but once you do - it's really worth the money!
Reason for choosing Chili Piper
because it solve better businerss cases for us
Reasons for switching to Chili Piper
we needed more robust solution
Amit
Information Technology and Services, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Great meeting scheduling software!
The overall experience has been top-notch; and I am a satisfied customer!
PROSEasy meeting scheduling, geo & timezone specification capabilities, and reasonable pricing!
CONSLoad time can be improved for heavy filter jobs.
Reason for choosing Chili Piper
Pricing, capabilities & customer support availability!
Anonymous
501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2023
The sales machine !
Chili Piper is the sales data rockstar :))) It gives you insights into your sales data that you can use to identify trends and opportunities, and to make better decisions about your sales strategy. It helps you to convert more leads into customers.
PROSChili Piper simplifies your sales processby automating all the tasks taht take up too much time, like lead generation, nurturing, and follow-up. This frees up our sales team to focus on closing deals. It's got all the tools our marketers need to capture, qualify, and nurture leads.
CONSChili Piper is relatively expensive and can be a complex tool to set up. If you don't have a lot of experience with sales automation tools, it can be difficult to get started.
Kevin
Verified reviewer
Computer Software, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Chili Piper - Outbound Sales Team (Review)
Chili Piper provides an excellent solution to an issue that organizations run into as they grow; scheduling calls and meetings in a prompt and simple manner. The customer service is unbelievably quick to respond and always takes feedback seriously and acts on it.
PROSHaving used Chili Piper for almost 2 years now, it's quite clear to see the benefit that it has provided for our sales team. The ability to quickly schedule clients in with our Account Executive team not only allows us to find a time but it also allows us to stay on top of the sales cycle ensuring we allow our team enough time to prep and understand the needs of our clients before they get on the call.
CONSAlthough you are able to set buffers, it's easy to override that and still book outside of allotted times.
Josh
Verified reviewer
Computer Software, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
5
Reviewed August 2019
Took some time but worth it
Overall we were shocked at the impact it made in getting demos held. Just because of that, it's worth it.
PROSIt took some time to get it set up and also took some time for the sales team to get bought in but after they saw the benefits, there was no going back. We saw a big uptick in our leads to demos held by switching to Chili Piper.
CONSIt's not the best looking software and it can also be a bit of a pain to use.
Karuhiu
Verified reviewer
Health, Wellness and Fitness, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Real-time B2B/B2C Appointments Booking Itinerary
Availability and affordability is par 24/7/12/365. Ease of booking and events scheduling. Multi-purposed WYSIWYG software since suits B2B e-commerce services, cloud communication and online meeting facilitation, BIM chatting rooms,files sharing and content creation.
CONSSince implementation, Chili Piper software has our best since it meets numerous business needs.
Anonymous
201-500 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2018
Sales enablement
Their support and staff are amazing, always going above and beyond to ensure that we have whatever it is we needed where it's locating certain function, how to create a feature etc. Always providing helpful best practice advices not only for Chili Piper but for our other tools that have some sort of contact to Chili Piper. In a day and age where there are so many new and exciting Martech tools to learn and go through on a daily basis, to have this sort of support and amazing people to work with, seals the deal. SHOUTOUT TO OUR REP! Always a pleasure :)
PROSThe ability to use a Marketo form and Chili Piper scheduling and ensure proper one assignment happens in salesforce. In the instance that they would reschedule or open the link anywhere else the calendar of the rep who the lead belongs to's calendar will pop up for the prospect. Amazing.
CONSI think the software user interface could use some improvements in getting around, sometimes its confusing, and sometimes the terms confuse me. Like assignee vs organizer. More help texts possibly for terms. The structure of how the queues and the meeting templates are separate from the router really confuses me and I feel like if the meeting templates that were associated to its specific queues and inbound router were sort of bundled together, then it would be easier to manage. Sort of like a drill down format. Chili Piper can be used for so many different aspects of our org and because we want to capture data along each specific router and queue that it came through, we have multiple queues and it's stacking up.
Anonymous
201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
Great Scheduling Platform
Overall, Chili Piper has been a great platform, helping us manage the bookings well and providing the flexibility in terms of making changes without much hassle.
PROSWe have cases where we need to change the percentage of calls being booked for the various reps for various reasons. Great thing about Chili Piper is that is allows to make such changes at the click of a few buttons, and help equalize the number of calls booked towards the end of the month.
CONSWe haven't explored the platform to the maximum. Still not much clarity in terms of how to use the reschedule option or make changes to the internal calendar. Found a bug where if our Google Calendar is in one time zone but the org-wide Chili Piper is in another time zone, the round-robin starts acting weird.
Alaia
Real Estate, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Steep learning curve, but provides functionality we couldn't find elsewhere!
Very positive. Though there was a learning curve, their team was there every step of the way to help out.
PROSSalesforce Ownership rerouting was the reason we switched from Calendly to Chili Piper!
CONSUser onboarding and initial setup. There is a lot of functionality there, but there is a lot to learn at first, as it's hard to make connections between all parts of the product (Queues, Meeting Types, Forms, and Reminders). I do wish all were built together on a single page to manage more easily. Lots of moving pieces that could cause error.
Reasons for switching to Chili Piper
Salesforce ownership rerouting
Ryan
E-Learning, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Scheduling app with incredible functionality and flexibility.....
Has really helped with some complex scheduling needs for our business. The salesforce integration has been key and allowing us to have templates and workflows has really led to increased efficiencies. Can't say enough about the team either. They are always available to help and listen to the needs of their customers.
PROSIncredibly powerful and robust scheduling logic. The salesforce integration is key for us.
CONSReally not much. They are constantly listening to companies about their needs and continue to innovate with their product.
Kelsey
Verified reviewer
Real Estate, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Very flexible and great customer service
I like that it integrates seamlessly with salesforce and gmail. It allows our SDR to easily schedule things for our account execs. Also love how easily we can insert time suggestions in emails. The customer service and nimbleness of their company is top notch - they've worked really hard to make sure product works for us.
CONSSometimes the javascript can make our landing pages a little slow, it doesn't work with popup forms (that we've been able to figure out), and I can't use the router for opp and account objects in SF.
Anonymous
201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed November 2018
A lot of room for improvement
We use Chili Piper as an online scheduling tool and also to round-robin incoming leads. It works some of the time but there have been a lot of bugs, incorrect routing and other issues. Support has been somewhat responsive when there have been issues. Could be a good tool if they can iron out the kinks and make it much easier to use.
PROSCustomer Support is fairly decent. Feature set is ok.
CONSLots and lots of bugs. Not very easy to configure or maintain. UI needs a lot of improvement as well.
Vendor Response
Thanks for sharing your feedback. Obviously, I'm sorry to hear you've experienced some bugs using the tool. I'd appreciate the opportunity to talk with you 1 on 1 if you're up for it - gaines@chilipiper.com. Would love to take a look at your setup with you to see if we can resolve these issues ASAP. Thanks again, I hope to chat with you soon - Gaines Murfee, Product Manager
Replied December 2018
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Chili Piper has been great for our business
We use Chili Piper daily. Our SDRs use it to schedule times with a potential customer and our sales Reps. It's been great and its very easy to use.
PROSEase of use. It allows us to have customers quickly find time in calendars and book meetings.
CONSI wish Chili Piper can have deeper roots into Salesforce, meaning build custom formulas and look at more than one object.
Brett
Verified reviewer
Financial Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Lead Routing: Automated
Couldn't reccomend it enough. There's a reason Chili Piper is taking over the market.
PROSThis is the only tool on the market that consistently meets our lead routing needs. It's incredibly easy to turn reps on or off, adjust volume, and automate your lead distribution. Their customer support has been unbelievable, always finding time to help us out at any time of day.
CONSThe reporting can use improving, but their Salesforce integration makes it easy to build reports in Salesforce.
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Best in biz for calendaring right now
Solid team, support and functionality!
PROSAdvanced features allow for extensive flexibility The management team is excellent
CONSCalendaring is becoming a staple in the engagement platforms (Outreach and Salesloft for example) so it will be interesting to see where CP goes next on the product.
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed December 2018
SaaS Model Review
This is one of the only systems that we use that actually works every time. Out of all of our systems, this is my favorite.
PROSI like how it runs in the background, easy to configure, and it doesn't have errors.
CONSIt doesn't book demo's for me, someone has to put in the muscle.
Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2023
Growth business with Chili Piper
Overall experience with Chili Piper is smooth, secure , business growth which is on par. Will suggest to other users also.
PROSI most liked about this software is appointment follow up, with customized calendar notification.
CONSEverything feel good , yes tutorial guide should be there to use it's full feature which is lot of help.
Anonymous
51-200 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Chili Piper makes round robin meeting assignment the easiest
Round robin assignment of meetings to our account executives
PROSChili Piper is great because you can give your team various levels of access to the tool and then let them start booking meetings for senior salespeople, allowing for automated/AI meeting assignment across a team.
CONSIt could be easier to decide when to fire the meeting scheduler OR to embed meeting scheduling options into emails with specific times.
Erin
Marketing and Advertising, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Great Product
This tool is so easy to use for both individual users and admins. Chili Piper has simple features and is very user-friendly.
CONSThere is nothing I would change with the tool, the interface is very simple and easy to use.
Jesse
Verified reviewer
Hospital & Health Care, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
Love Chili Piper!
• The ability to have SFDC routing on scheduled demos • Having the ability to schedule a demo after a form submission
CONSStill early in terms of product and wish there was an ability to duplicate already existing item.
Jennifer
Verified reviewer
Internet, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Not just a meeting booker
The great thing about Chili Piper is an ability to route hand raisers (form submits) based on existing ownership in SFDC. This is especially great for our ABM strategies, since it's important the right person, who knows the company deeply, is routed a call request.
CONSI would like it to integrate with some desktop email clients for 1:1 meeting booking, but it's good in gmail.