About CircleLoop

Circle Loop is a cloud-based VoIP solution that provides phone systems that are accessible via desktop and mobile devices. Key features include call transfer, voicemail to text, call recording, contact management and configurable call menus.

The call analytics panel allows managers to monitor their team’s performance and listen back to call recordings, or barge calls in real time. In addition, the solution allows users to select local, national and mobile numbers to call from.

Circle Loop helps teams to collaborate via features such as team voicemail, team greetings and conference calling. Integration include customer relationship management systems as well as apps such as Slack, HipChat and Capsule. Further, CircleLoop ...


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Supported Operating System(s):

Web browser (OS agnostic)

8 Reviews of CircleLoop

Average User Ratings

Overall

4.5 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(5)

5

4 stars

(2)

2

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 8 of 8 results

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October 2018

User Profile Picture

Johnny from PPCStrike

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

October 2018

Awesome phone app at an affordable price.

Overall experience has been very good, and I am happy I finally found a phone app that I can use!

Pros

I love that they have a desktop app and a phone app. I also like that I can connect it directly with my ZOHO crm. I also love that the price is very affordable compared to most other phone apps.

Cons

The customer service is a little slow at responding and could be a bit more helpful.

May 2018

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Stuart from Digital Cavalier

Verified Reviewer

Industry: Design

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

May 2018

Slick and intuitive app across desktop and mobile

I've been a Circle Loop user for over a year now and I've seen it grow from a straightforward call solution into something much greater. Using CL has enabled me to manage my calls through one easy to use streamlined interface. I'm excited to see what new features the app gains next.

Pros

As a contractor, I'm often in a situation where its important to share my number with clients. By using Circle Loop I can keep my primary phone number private whilst sharing my CL number with clients. As my company grows with different departments (Development, UX, etc) I can make new hires and allow them to use their private phone and install Circle Loop on their device. This allows them to keep a device they are familiar with and remove the need to use a separate company phone.

Cons

At the moment, there are few negatives for me. Circle Loop is competitively priced, has great customer support and a development team that is engaged with providing regular updates. If I had to choose one area that I would like to see improvement is the ability to manage conference calls, although I believe this is an upcoming feature in 2018.

November 2020

Liane-Rose from The London LAMDA Tutor

Company Size: 11-50 employees

Industry: E-Learning

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

November 2020

Easy to Use

I absolutely love the product, its great and I don't want to switch to another. The only thing that might prompt me to consider another product is if I have to chase customer services again for a response.

Pros

I love that Circle Loop is really easy to set up. The design is so user friendly too.

Cons

Unfortunately we've had some syncing issues between Circleloop and our CRM. I had to follow up with the customer service team on multiple occasions to find out whether the problem was being looked into or not. Fortunately someone got back to me eventually but it was frustrating that I had to chase for a response.

May 2018

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Nathaniel from 3ManFactory

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2018

Really solid cloud-based phone system

Pros

Running our direct lines and shared lines from the same iPhone app is great. The recent addition of call recording has been a massive benefit. The team at CircleLoop have been good, they're always looking to make improvements to the application and are their customer service team are responsive.

Cons

They're all small niggles really. The text messaging system is a bit clunky and currently has no notifications enabled. Sometimes call transfer can be a little buggy. Incoming calls suffer from intermittent lag, with users phones ringing at different times. Rather than having a single 'contacts' tab, contacts are split into a users contacts and shared contacts, which means you have to search in both for a contact if you can't remember where they were saved.

November 2020

Hannah from Reliance Wealth

Company Size: 2-10 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Fantastic customer service and simple to use software

Works well for our business.

Pros

All you need is on one screen, the last number called, the link to any voicemail message and the set up is straight forward.

Cons

The out of hours option isn't intuitive at all, it isn't clearly marked on what the times entered represent. Perhaps it would work well to have the option to have a miniature screen of it in the corner whilst working on other things to keep an eye on if a call comes in etc.

Reasons for Switching to CircleLoop

Vonage was expensive and didn't work for us.

May 2018

Anonymous

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

HIGHLY impressed with CircleLoop

Making calls is no longer a hassle. It's easy, excellent value and accessible on all my devices.

Pros

I've tried many other VOIP providers, however the quality of Circleloop's service has surpassed many of the other larger players in the market. It's easy to get set up and the quality of calls is superb. I can forward calls to my mobile when I need and I appreciate getting voicemail transcription alerts by email. I have a UK and US number and i can switch between the two to make outbound calls. It's brilliant.

Cons

Awaiting more integrations with apps, but they integrate with the major CRMs and I know they are building more.

May 2018

Glyn from Dream Agility

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Circle Loop has helped enable us to scale internationally into France, Korea, Australia and the US

Pros

Easy set up, no intrusive cabling, engineers, hassle, extensive quarterly or annual costs. You get a local number in the country that you are trading in and it works. Pure and simple. I've known the team behind this since my webuyanycar.com days and they have a fantastic reputation for delivering high quality SAAS software.

Cons

None I don't have any issues at all

May 2018

Nick from Wildace Marketing Ltd

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Easy fast and reliable platform. Set up was done in a day. Thank you Circle Loop!

Pros

Reporting tools are first class. All our staff love it's simplicity and how easy it is to use. Superb support.

Cons

Our monthly bill!! (All be it very reasonable and good value for money)! There Is honestly nothing we dislike about Circle Loop. The software is easy to use and enabled us to get rid of all our old desk phones