# Cisco BroadWorks Software Reviews, Demo & Pricing - 2026 > Review of Cisco BroadWorks Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/voip/cisco-broadworks-profile --- [Home](https://www.softwareadvice.com/) / [Softphone Software](https://www.softwareadvice.com/voip/best-softphones-comparison/) / Cisco BroadWorks Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Cisco BroadWorks 2026: Benefits, Features & Pricing Wondering if Cisco BroadWorks is right for your organization? Our Softphone Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Cisco BroadWorks 5.0 [(1)](https://www.softwareadvice.com/voip/cisco-broadworks-profile/#reviews) Pricing Pricing available upon request ### About Cisco BroadWorks Cisco BroadWorks is a cloud-based communication solution, designed to help enterprises manage calling and collaboration over wired or wireless network architecture. Features include auto attendant, hunt-groups, call control, unified messaging and private voice networking. Cisco BroadWorks facilitates collaboration through group chat, presence, screen and file sharing. The solution supports multi-tenancy, enabling organizations to manage multiple users on a single platform. Team members can access the corporate directory, conduct wi-fi or HD video calling and view colleagues’ status before any communication. Additionally, it offers PBX features at user, group, site, or enterprise levels and supports various features. Cisco BroadWorks offers integration with Cisco Webex, expanding communication and collaboration functionalities for end users. Pricing is available on request and support is extended via documentation. Wondering if Cisco BroadWorks is right for your organization? Our Softphone Software selection experts can help you in 15 minutes or less. ## Cisco BroadWorks User Interface ## Popular Cisco BroadWorks Alternatives Main Product Cisco BroadWorks 5.0 [(1)](https://www.softwareadvice.com/voip/cisco-broadworks-profile/#reviews) Ratings Breakdown - 5.0Ease of use - 4.0Value for money - 5.0Customer support - 5.0Functionality Pricing Available upon request Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.96Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(876)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [JustCall](https://www.softwareadvice.com/call-center/justcall-profile/) 4.1 [(224)](https://www.softwareadvice.com/call-center/justcall-profile/reviews/) Ratings Breakdown - 4.26Ease of use - 4.13Value for money - 4.13Customer support - 4.07Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/) 4.4 [(465)](https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.28Value for money - 4.10Customer support - 4.40Functionality Pricing Starting at $350.00 per year Get Price ## Cisco BroadWorks Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Cisco BroadWorks Features - Popular features found in Softphone Caller ID Caller Profiles Call Logging Call Recording Call Routing Video Conferencing - More features of Cisco BroadWorks Auto-Dialer Communication Management ## Cisco BroadWorks Integrations Webex Suite Integration rated undefined from -1 review ## Cisco BroadWorks User Reviews Overall Rating 5.0 Ratings Breakdown 5 100% 4 0% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 5.0 Value for money 4.0 Customer support 5.0 Functionality 5.0 Have you used Cisco BroadWorks and would like to share your experience with others? DS Douglas S. Verified reviewer Telecommunications 501-1000 employees Used daily for more than 2 years Review source Reviewed July 2022 So many options 5 Cisco Broadworks solves not only intracompany communication needs, but is also customer/client facing and is very attractive to them for the many features and low cost when compared to other products. With Cisco at the helm you are also able to integrate more Cisco products such as Webex and Webex Contact Center. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Cisco Broadworks allows a company to provide many features including SIP calling, video conferencing, messaging. The easy integration and ability to use a vast amount of SIP phone manufacturers and models make it an even more standout choice. Cons: Licensing is very complicated when it comes to features. If not monitored you could easily use two licenses on one user. You can imagine if you have thousands of users how this could snowball in to a huge financial issue. Reasons for choosing Cisco BroadWorks Cisco Broadworks was chosen for the ease of implementation, cost, support, reputation, and feature availabilty. Reasons for switching to Cisco BroadWorks Cisco Broadworks is feature rich with the ability to provide reporting capabilities as well as many different types of contact/call centers. Couple that with the multitenant capability and option to provide services to customers/clients it was an easy decision to switch. While our previous PBX software was good it did not provide the level of service that a growing telecom company requires. Read More Showing 1 - 1 of 1 Reviews ## Other Top Recommended Softphone Software [RingEX](https://www.softwareadvice.com/call-center/office-profile/) **4.2** (1203) Recently recommended **16** times [Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/) **4.7** (41) Recently recommended **5** times [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) **4.7** (876) Recently recommended **0** times [GoTo Connect](https://www.softwareadvice.com/product/2766-GoTo-Connect/) **4.5** (669) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Cisco BroadWorks with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice