Cisco Jabber vs Grasshopper

RATING:

4.3

(1317)

Cisco Jabber has 1317 reviews and a rating of 4.3 / 5 stars vs Grasshopper which has 338 reviews and a rating of 4.37 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.3 (1317)
4.4 (338)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4 / 5
4 / 5
Last Review Written
April 10, 2024
October 31, 2023
Pros/Cons
  • Pros

  • Cost-effective, user-friendly, very rare outage & quality of calls is really good.
  • Cisco Jabber is a great tool for unified messaging. It has been a great tool for people to have on their phones and work remotely.
  • Cons

  • No one ever is on Jabber anymore at my company, and I can't blame them as it's ugly and reminds me of AIM and MSN Messenger days.
  • The design is very dull. The fuctionalities are just limited to chat and voice call, no vodeo call.
Read all user reviews
  • Pros

  • It's competitively priced and easy to use. As for functionality, it connects with whatever other phone line you have through forwarding and it also sends an email with a voice message recording.
  • For the cost it can't be beat, it performs just as well as much more expensive VoIP products with the same amount of simplicity and reliability.
  • Cons

  • There are only two things that I dislike about Grasshopper. The plan pricing is the first on my list.
  • TERRIBLE customer service. The online settings interface is horribly non-intuitive.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
N/A
Product Screenshot
Explore product images
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

N/A

FrontRunners

2023

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos