Cisco Unified Communications Manager Software


Cisco Unified Communications Manager is a platform for integrating business communication technologies such as telephony, video conferencing, presence information, call recording, web conferencing and messaging. It enables administrators to control unified communications infrastructure supporting a large number of users making it suitable for businesses of all sizes.

Cisco Unified Communications Manager allows businesses to manage their communications networks, administer user settings for a variety of collaboration tools and extend these tools to mobile devices. It also enables video capabilities for contact centers.

Cisco offers an API that helps developers create new applications. Additionally, Cisco Unified Communications Manager allows end-users to manage their own settings using an application or an Interactive Voice Response (IVR) menu.

The system is available in a number of licensing bundles. User Connect Licensing allows organizations to purchase user licenses for single applications. Unified Workspace Licensing offers bundled collaboration tools priced according to the number of users.



46 Reviews of Cisco Unified Communications Manager

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 46 reviews

December 2018

shauna from The City of Oklahoma City

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Great product with many useful features

overall good product and many different applications within the client to use

Pros

maintenance and upgrades are usually not that time consuming. Easy transfer of regular phone services over to voip cisco phones for over 4000 employees. rarely experience any outage problems with the software. offers a wide variety of features to cover all or most communication needs. Bridge conference availability 2- 10 people to communi9cate at one time

Cons

Lots of issues with the systems paging feature. Always having to perform maintenance to get paging up and working again. When network is not working the phone is not working. When participate calls in or hangs up the bridge does not provide any warning or alert tone. Not a way to lock conference call to not allow additional people to join. issues with jabber client are often

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Great for product with a ton of features

I have been using Call Manager for about 2 years now and have no trouble navigating the system. If the use-case fits your needs and you have the resources it's a great product.

Pros

There are a ton of features with CUCM that allow for a lot of customization. I like the fact that it is a very stable system and don't have to worry about it having issues.

Cons

Because Call Manager is very feature rich, training classes are needed to better understand the product. Also, licencing cost and support are expensive which make it hard to justify for SMB and small K-12 schools.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

Unified Communications Manager Review

Excellent.

Pros

Easy Deployment (Solutions for small and large offices).

Cons

Licensing Model for ordering the solution

November 2018

Josh from Jackson Hospital

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

5 of 5

November 2018

Easy Phone Management

Pros

The call routing and phone configuration windows allow you to change most aspects of how the call is routed or goes out. The GUI is easy to use. The bulk import is great for programming lots of phones at one time.

Cons

Expensive and not for small scale environments.

November 2018

Matthew from Honolulu Federal Credit Union

Company Size: 51-200 employees

Review Source


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2018

Robust product set with strong functionality but a lot to learn

Great way to monitor and manage on-premise phone systems without paying a substantial fee to a consultant/product provider for management. Allows for a very robust amount of phone service management and integrate with several other third-party products for additional tools (have their own quirks and requirements for management and account permissions). All around great, and very matured, product for voice systems management.

Pros

- Extremely robust feature set with depth in configuration and customization.
- Diversified technology with a strong security interface.
- Configuration rich interfaces with strong delineation of permission sets and redirects.
- Administrative overhead easily reduced by account permissions sets

Cons

- So robust can feel a bit overwhelming (version specific)
- Deployment time frames can be long from purchase to full production implementation (good support though)
- More hardware specific as far as integration than some other agnostic products.

November 2018

Justin from BBVA Compass

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Enterprise Banking VoIP Solution

We have a very complex design of 4 clusters implementing 10 digit dialing scheme for everything nationwide. We were able to accomplish this with CUCM and it's extremely granular configuration ability.

Pros

I have been administering Unified Communications Manager for almost 10 years . The stability of CUCM is unrivaled. The uptime of our voice environment in the last 4 years has been over 99.99% with the only downtime being due to patch/security updates and maintenance. I sleep well at night knowing that our environment is stable.

Cons

The only complaints that I've had about CUCM have all been addressed in newer versions. The complexity of licensing was addressed with Enterprise License Manager. The difficulty of upgrades was addressed with Prime Collaboration Deployment. It's very difficult to find any cons with the current version of CUCM.

September 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Hosted Phone System

Good product with great support from one of the largest companies. Ultimately stopped using it for an all in house solution.

Pros

We like the ability to monitor different sites when we used this platform. The ability to have separate offices extension dial and setup call centers with ease was much help during our initial call center deployments.

Cons

The platform is not as simple to use as other systems but does generally cover all necessities we had for a system. We ultimately decided on an in house system to improve our system.

September 2018

Evaggelia from Public School

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Functionality

5 of 5

September 2018

Cisco Unified Communications solutions has the solution for any type of communication

Pros

I like the fact that there are certified partners all over the world that are willing to help you choose the right product and to make it work effectively. There are products for every need. Every school small or big can make the proper choice to buy a tool that supports the synchonous or asynchronous comunication or both among students, parents and teachers, and share docs and presentations to collaborate as if it is face to face meeting and not only!

Cons

While comunicating and presenting may appear a delay. The presenter needs some time to make someone else presenter. Some docs need to be converted in order to appear properly to everyone.The prize is a bit high.

September 2018

Moses from Visiting Nurse Association of Southeast Missouri

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Functionality

4 of 5

September 2018

Not a fan...

Pros

Very reliable and has lots of features. Well know company with good reputation.

Cons

We used this for years before moving to a cloud based phone system. The dashboard is super cumbersome and unless you are well versed in CISCO applications you will be completely lost. On top of that it is very expensive for yearly support and the such. We saved tons by moving away from this setup.

September 2018

Ali from Banco del Tesoro, Banco Universal C.A.

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

The most powerfull tool

I work for more than 10 years with systems associated with the UCM and I present few failures and these were never associated with the software was hardware or bad configuration, really excellent.

Pros

Its stability is impressive, practically without maintenance it is able to work a lot of time.

Cons

At present, a state of maturity has been achieved that allows it to be one of the best in the market, although it requires a little more time than other brands.

September 2018

Alexander from United States Air Force

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Functionality

5 of 5

September 2018

costly but reliable and wide range of features

This is Enterprise-grade VoIP here, only significant improvement would be lower cost.

Pros

It's easily scalable and has lots of great configuration and administration tools. My use case is limited but I understand that it has a very wide range of unified communications capabilities. The product support (Technical Assistance Center) is great too. Super easy to perform spot additions and changes once your deployment is already set up. Also, you can get as granular into individual device configs as you want.

Cons

-Price (hardware and licensing)
-Time to become familiar with GUI. Learning curve is steep.

August 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

August 2018

Essential software to management a fleet of Cisco IP devices.

Pros

Updating extensions, mobility profiles, and hardware is instant, so changes can be instantly seen. Everything on Cisco IP devices can be customised through this software, using features like the device template. There is plenty of documentation on forums and the Cisco support pages on how to configure these devices as required.

Cons

The UI is a bit dated and isn't scalable to mobile devices.

June 2018

Dominic from Quadra

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2018

Unified Communications Manager is a great product!

It is such a great product that I will definitly recommand the product.

Pros

Really stable product
Cluster mode
Rich in feature
Flexible to meet your needs
As it is popular it is easy to find support
TAC support is normally really good

Cons

Miss some feature here and there
Not much monitoring included you have to buy 3rd party tools
As it is not complete with Monitoring or even easy of use platform to create phone the Value for the money spend is OK but surely not good.

June 2018

Olakunle from Maersk Line

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

June 2018

Cisco UCM remains the traditional option for voice over IP

Pros

The Cisco UCM is built for purpose with hardware optimization for voip services. As with most cisco products, the architecture is resilient and applicable for high availability environments. The application is modular and rich in features. Rich CTI features also.

Cons

The licensing of the features can be complex to understand. You may not know what is required for the functions you want until you talk to an expert. Not suitable for out of the box implementation. Highly trained personnel required to deploy.

June 2018

Eric from Adventist Health System

Company Size: 10,000+ employees

Review Source


Ease-of-use

5 of 5

Functionality

4 of 5

June 2018

Cisco Communications Manager Review

Pros

This is a product that is easy to use, and very user friendly. No one on my team has ever had a complaint about it.

Cons

I can't think of anything that I've disliked this product. In my opinion, it is exactly what a mid- or high-volume Call/Contact Center needs.

May 2018

Cynthia from San Mateo-Foster City School District

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

4 of 5

Functionality

3 of 5

May 2018

GUI Interface is not that intuitive. Requires a lot of patience and time to read user manuals.

Pros

I will have to admit that as long as you have a service contract with Cisco, they have excellent customer service. They've resolved many issues for us that were mission critical. But this is strictly for the CUCM itself. If you need help with specific physical phones, that requires a separate service contract and they will NOT help you.

Cons

I do not like that there is no consistent way in knowing which DID phone numbers have already been used and which ones are available. The biggest issue I have is when I think a phone number is available to assign to staff person, but often times that same number is being used as a voicemail box only for messages. Since the voicemail system is different, I have to constantly check both systems as well as a spreadsheet we have to ensure the phone number I'm assigning is actually available for use. Plus, we have several different call blocks so I never know which prefix goes with which extension. CUCM does not show the full phone number, only the last 4 digits. So unless you have running documentation knowing all the phone numbers in your call blocks, it's not very intuitive.

May 2018

Miguel from MUHSD

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Cisco Unified Manager good for big deployment of VOIP

Pros

Easy to manage alot of individual phones. Able to edit a group at a time or individual phones. Easy to make changes remotely and not having to physically go to each phone

Cons

Alot of menus and options that can overwhelm users. Process to update firmware on phones is very cumbersome and time consuming. Some things needed to be done via CLI and not the web gui.

May 2018

Guillermo from Eastern University

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

5 of 5

May 2018

Excellent tool that allows to perform several communication tasks in a single platform

Pros

- The quality of its service is impressive.
- Constant support for security vulnerabilities.
- When talking about many users there are few who can compete with this tool.
- The implementation is not complicated.

Cons

- Too expensive for a small or medium business.
- Sometimes it's hard to get some kind of online support.

May 2018

Fata from Westcon

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Cisco Spark

Highly recommend for small start up to large business. Great way to get connected.

Pros

Accessible, Free, easy to use get connected anytime anywhere. Perfect for team meetings and conference.

Cons

Been using the app for years now and have not encounter issues so far i would highly recommend for small tO large scale businesses

May 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

5 of 5

May 2018

No Joke - Its a phone system.

Pros

Number 1 - Cisco. - Inherited this phone system about 4 years ago. Self taught how to use and configure. Have since installed 4 more systems for other customers - feature rich - must have extensive Cisco knowledge.

Cons

Must have extensive Cisco knowledge. Classes, trainings and certifications recommended. This is not an easy system to learn or implement, and there are many many variables