Cisco Unified Communications Manager Software


 

Cisco Unified Communications Manager is a platform for integrating business communication technologies such as telephony, video conferencing, presence information, call recording, web conferencing and messaging. It enables administrators to control unified communications infrastructure supporting a large number of users making it suitable for businesses of all sizes.

Cisco Unified Communications Manager allows businesses to manage their communications networks, administer user settings for a variety of collaboration tools and extend these tools to mobile devices. It also enables video capabilities for contact centers.

Cisco offers an API that helps developers create new applications. Additionally, Cisco Unified Communications Manager allows end-users to manage their own settings using an application or an Interactive Voice Response (IVR) menu.

The system is available in a number of licensing bundles. User Connect Licensing allows organizations to purchase user licenses for single applications. Unified Workspace Licensing offers bundled collaboration tools priced according to the number of users.

 

Cisco Unified Communications Manager - Automatic call routing configuration
 
  • Cisco Unified Communications Manager - Automatic call routing configuration
    Automatic call routing configuration
  • Cisco Unified Communications Manager - End user configuration
    End user configuration
  • Cisco Unified Communications Manager - IP phone configuration
    IP phone configuration
  • Cisco Unified Communications Manager - Call recording settings
    Call recording settings
  • Cisco Unified Communications Manager - Microsoft Lync configuration
    Microsoft Lync configuration
  • Cisco Unified Communications Manager - SIP trunk configuration
    SIP trunk configuration
Supported Operating System(s):
Linux, Windows 10

24 Reviews of Cisco Unified Communications Manager

 

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Software Advice Reviews (10)
More Reviews (14)

Showing 1-10 of 10

Sachin from Vodia Networks
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

No other software can manage your servers better than this

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

1) the interface is good and holds up all the necessary information as it should on every single page
2) The back end looks sturdy too and looks like a robust system.

Cons

1) Pretty much tied up here. Cannot find a bug or a negative aspect about this.
2) Although some features can be added which will make the navigation a lot faster than right now.

Review Source
 
 

Matt from Vetter Software
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Difficult to use . . . don't like it

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

The obvious advantage is the security provided for our communications, but it's difficult to use. Unfortunately, I've chosen to stop using the product because opening files is so difficult.

Cons

Instructions are not clear and not easily accessible When clicking on links to de-encrypt files, options are not clear. Simply put, it's not intuitive.

Review Source
 
 

Matthew from Salvation Army Kroc Center Hawaii
Specialty: Nonprofit
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Very happy with Cisco

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

We have used a variety of Cisco products and their communication manager fit well with our organization. We make a ton of calls and this simplified the process and allowed our users to have high quality calls.

Cons

We haven't had any major issues. In fact we generally solve all IT issues internally without using customer support so I'm not even sure how they do on the support side. The issues are usually minor.

Review Source
 
 

Maria from Epsilon
Specialty: Other
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

November 2017

November 2017

Cisco Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Cisco Unified Communications Manager is not a bad product. There's a lot of functionality there. Their tech support is good.

Cons

The user interface can be confusing to use. Sometimes I find that I have to refer to the instructions when I need to use features that I only use once in a while.

Review Source
 
 

Georgina from Time Out
Specialty: Media and Entertainment
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Easy to use phone and conference call system

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Cisco offers a call system that is easy to use. As a global company we find it helpful for internal and external conference calls

Cons

The cost of the system is higher than other competitors, this may not be worthwhile if you are using it on a smaller scale.

Review Source
 
 

Tamara from PrimeLending
Specialty: Finance
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2017

September 2017

Cisco Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great software/phone for both inbound and outbound calls. Great for conference calls. Low maintenance.

Cons

The software can be costly. Recommend for larger companies. Typically there are no problems unless you are performing an upgrade or making a major configuration change.

Review Source
 
 

Larry from Oklahoma State University
Specialty: Education
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

June 2017

June 2017

Cisco Unified Communications Manger is a wste

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Cisco Unified Communications Manager is an okay product but is incredibly not user friendly. It's scalable, but not worth it.

Cons

The user interface is not very intuitive for many users. It is overly complex and hard to use for most users. It also require many many clicks to complete simple tasks.

 
 

Kelly from Rosetta Stone
Specialty: Education
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

Cisco Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great tool for my team to use for both incoming & outbound calls. Easy to use and great functionalities.

Cons

The reporting tools are a bit overwhelming and sometimes difficult to report on the exact items I need.

 
 

Omar from Whitworth University
Specialty: Education

January 2016

January 2016

A Top Notch Product, though very costly

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The product is very stable, especially since CUCM started running on Linux. It doesn't require constant updates. It is very feature rich, more so with every new version. It's web interfaces are well laid out and intuitive. Tech support from the Cisco TAC CallManager team is usually very good. CUCM interfaces with so many other VoIP products out there, including Microsoft.

Likes Least

Tech support from the Cisco Global Licensing team has not been very good in my experiences. They usually take days to reply, often issue the wrong licenses, and the licensing process seems to be convoluted and constantly changing. Cisco promised that with their new licensing strategy starting with version 9 would be more cost efficient and easier to understand. It has not turned out to be more cost efficient at all. Also, Cisco yearly maintenance is very costly, as well as all their endpoints, much more costly than the average competitor.

Recommendations

Take advantage of Cisco Live presentations as they are very informative and helpful. Don't let Cisco reps try to sell you a more expensive phone than you need, as they were aggressively pushing their very costly camera phones for quite a while. You will have little to no problems interfacing CUCM with other VoIP products.

 
 

Robert from Force 3
Specialty: Professional Services

November 2015

November 2015

More than just VoIP - A Powerful UC and Collaboration Suite

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Cisco Unified Communications Manager and its associated products (Unity Connection voicemail, Contact Center Express, etc.) provide a full suite of unified communications and collaboration capabilities. The solution can scale to from SMB to large enterprise and is highly flexible, allowing it to accommodate a wide range of business needs. The latest versions transition both voice and video communication onto a unified platform to drive the ubiquity of video adoption and impact the speed of business. Support for a wide range of endpoints, including PC, tablet, and mobile devices, allows for the adoption of collaboration tools by remote and mobile workers. The product is powerful and lends itself easily to fulfilling business goals.

Likes Least

One of the primary negatives about Cisco UCM would be the cost, especially at smaller scales and when competing against a legacy TDM solution. Even for businesses that are driven primarily by cost though, the additional benefits such as integrated instant messaging, point to point video, and mobile device integration may prove to be enough of a differentiator to justify the extra expense.

Organizations that are interested in managing their own solution will typically need to hire or have on staff a fairly high level engineer, though most IT people would be capable of learning how to handle at least basic moves, adds, and changes. The importance of solid solution architecture and maintenance can not be overstated enough.

Recommendations

Look for opportunities to leverage the collaboration features to resolve organizational pain points and solve business goals. Once you do this then the choice of an extensible next generation platform like Cisco UCM over a legacy TDM solution becomes apparent. A few examples:
- Mobile Remote Access may help you to empower employees to work remotely while still remaining connected with co-workers, helping to satisfy your requirements for a telework initiative.
- Utilizing telepresence endpoints and the collaboration edge architecture to enable video communications across organizational boundaries may help you to reduce travel costs and improve communications with partners, vendors, and customers.
- Utilize IM&P to allow for real time collaboration between employees. Federation allows for standards based chat communications with external entities.

 
 
 
Showing 1-14 of 14

Abigail from Beach Point Capital Management

April 2018

April 2018

Cisco's Unified Communications Manager made my workplace phone system so much easier to control!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software helped me to control and organize my phone system according to my business and even my employees.

Pros

The aspect I like the most about this software is that I can control every phone in the office. If I want only 3 people's phones to ring when a main line call comes in, I can do that. If I want to group certain phones to roll over certain calls, I can do that as well.

Cons

One con about this software is that without instruction, you would never be able to use it. Written instructions are simply too complicated and there are a lot of shortcuts, tips, and tricks you can learn by having a cisco rep come out! However..it is time consuming!

Review Source: Capterra
 

Tony from Dow Jones
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

Interesting take on hardware management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

this was a nice new utility we started using for our Cisco UCS platform. All in one mgmt app for our cisco hardware

Cons

very difficult to learn the terminology and how templates were used and managed. Seems a bit clunky

Review Source: Capterra
 

Antonio from University of Venezuela
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2018

March 2018

Excellent program for phone calls

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Optimize the cost of phone calls

Pros

Excellent program for telephone calls includes many features with Cisco IP Phones and with good voice modulation

Cons

Although it is a very good program, it is closed some voice protocols like SIP, it is very proprietary of cisco and you need hardware of CISCO System

Review Source: Capterra
 

Justin from Bbva compass

March 2018

March 2018

I am a system admin and architect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The stability of this system is unparalleled. The granularity of management restrictions is incredible. This truly is the gold standard of enterprise voip systems.

Cons

The upgrade process and licensing structure is labor intensive. Real time monitoring tool is clunky and difficult to understand.

Review Source: Capterra
 

Marsha from eGov Jamaica Ltd.
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2018

March 2018

A very reliable and stable solution which we are have been using for years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like that the solution is fully featured, we currently use this solution and have been for years and must say it is very reliable and stable. CM is fully featured and is a flexible IP telephony solution. We have it across multiple sites, with publisher and subscriber the solution provides full redundancy in the event of a disaster. The phone deployment is quick and simple, and bulk imports make large scale deployment of telephony endpoints quick and seamless. It is helpful to consult with another organization to construct a plan and design prior to implementation.

Cons

It takes some training and continuous use to fully master CM as it is not very simple at first. It is helpful to consult with another organization to construct a plan and design prior to implementation. Once you have been using CM for sometime you become more comfortable with the solution and deployment. The licensing model can become costly and upgrade can at times get complicated.

Review Source: Capterra
 


March 2018

March 2018

We used the Unified Communications Manager for our phone system for 10 years.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The Unified Communications Manager worked well...with redundant servers we never experienced down time.

Cons

The Unified Communications Manager can be difficult to setup and manage. We found it to be too expensive to upgrade.

Review Source: Capterra
 

Tina from Infinit Technology Solutions

January 2018

January 2018

Great experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The UCM is feature rich and full of functionality. It's a bit of a beast so, I suggest educating yourself on the product or partnering with a company to manage it. It's been very reliable.

Cons

Big learning curve. It's beneficial to work with an engineer that's familiar with the system since there is so much to it.

Review Source: Capterra
 


December 2017

December 2017

Enterprise grade VoIP but needs dedicated staff

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The thing I like most about this software is a combination of the full feature set and the high quality of support from manufacturer.

Cons

The thing I like least about this software is the complexity of configuration. Cisco is great about giving many options or nerd knobs to turn, however the UI needs a overhaul to make newer features easier to configure/find.

Review Source: Capterra
 

Larry from Manchester University
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

I use Cisco UCM nearly every day. It is a robust software, but has a learning curve.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We never have to worry about down time on our phone system. We also find it easy to manage day to day changes.

Pros

You can do just about anything with a phone system that you would want to do through the software. It is low maintenance. Typically there are no problems unless you are performing an upgrade or making a major configuration change.

Cons

The cost is always a bummer. There are other solutions that are a lower cost but don't provide all of the advanced features that you get with Cisco. I also don't like how complicated some parts of the software are seems like the user interface could be much more simplified. The user interface also needs an update... perhaps it's time for it to move to HTML 5 and get rid of all of the popup windows.

Review Source: Capterra
 

Dennis from Kotz Snagster Wysocki P.C.
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Ive worked with UCM for years as a Cisco engineer and its still the only phone system I recommend.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Stability more than anything else. If the business relies on voice to work then this is all I recommend. Along with a CCIE to make it work right.

Pros

It does what I want it to 99% of the time. When it doesn't support makes it work or makes me update.

Cons

Supports is a bit to costly year over year and the cost of the system itself is far outside most SMB companies means.

Review Source: Capterra
 

Brian from M.J. Electric, LLC
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

I have over 17 years in VoIP. Cisco Call Manager has been the best product I have ever used.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A fully enterprise level VoIP phone system that allows our company to configure to our needs.

Pros

The software is completely customizable. Cisco has made every effort to supply a fully feature rich platform that can be configured for any situation or use. Call Manager can be setup for multitenancy. Features and support for new technologies are being added on a regular basis. Cisco technical support is knowledgeable and quick to respond.

Cons

Licensing is very expensive. There are multiple licensing options that can be difficult to understand.

Review Source: Capterra
 

Joe from McKesson
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

It is good, no issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support
Pros

being able to sign in and change reps skills very easily. I like the Cisco Reskill tool.

Cons

When someone signs in with the incorrect extension there is not an easy way to do a search by signed in extension. in our org the extensions go 111-111-1111, 111-111-1112, ect. Sometimes reps will transpose 2 numbers and it will not allow the other rep to sign in when their extensions being used.

Review Source: Capterra
 

Zach from PPI
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

The absolute best in software of its kind

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

very easy to communicate with inside team and outside customers and vendors while working remotely

Pros

the features and functionality of Cisco Unified Communications Manager (UCM) are great for anyone who works remotely from their main office or travels frequently for business

Cons

This is an expensive program, it can be cost prohibitive to most small businesses, if there was a lite or small business version available it could be more accessible to other users

Review Source: Capterra
 

Jeff from McKesson

June 2017

June 2017

workforce admin

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Desktop softphone somewhat easy to use and admin for end users. Mirrors existing hard phone system.

Cons

Difficult to manage call flows. skill change tools limited. Easy to add skills to agents, but difficult to remove skills from groups of agents.

Review Source: Capterra