Cisco Unified Communications Manager software


Cisco Unified Communications Manager is a platform for integrating business communication technologies such as telephony, video conferencing, presence information, call recording, web conferencing and messaging. It enables administrators to control unified communications infrastructure supporting a large number of users making it suitable for businesses of all sizes.

Cisco Unified Communications Manager allows businesses to manage their communications networks, administer user settings for a variety of collaboration tools and extend these tools to mobile devices. It also enables video capabilities for contact centers.

Cisco offers an API that helps developers create new applications. Additionally, Cisco Unified Communications Manager allows end-users to manage their own settings using an application or an Interactive Voice Response (IVR) menu.

The system is available in a number of licensing bundles. User Connect Licensing allows organizations to purchase user licenses for single applications. Unified Workspace Licensing offers bundled collaboration tools priced according to the number of users.

Supported Operating System(s):
Linux , Windows 10

35 Reviews of Cisco Unified Communications Manager

Showing 1 - 20 of 35

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  • Verified Reviewer

    Number of employees: 10,000+ employees

    August 2018

    Essential software to management a fleet of Cisco IP devices.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Updating extensions, mobility profiles, and hardware is instant, so changes can be instantly seen. Everything on Cisco IP devices can be customised through this software, using features like the device template. There is plenty of documentation on forums and the Cisco support pages on how to configure these devices as required.

    Cons

    The UI is a bit dated and isn't scalable to mobile devices.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Dominic from Quadra

    Number of employees: 201-500 employees

    June 2018

    Unified Communications Manager is a great product!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is such a great product that I will definitly recommand the product.

    Pros

    Really stable product
    Cluster mode
    Rich in feature
    Flexible to meet your needs
    As it is popular it is easy to find support
    TAC support is normally really good

    Cons

    Miss some feature here and there
    Not much monitoring included you have to buy 3rd party tools
    As it is not complete with Monitoring or even easy of use platform to create phone the Value for the money spend is OK but surely not good.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Olakunle from Maersk Line

    June 2018

    Cisco UCM remains the traditional option for voice over IP

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The Cisco UCM is built for purpose with hardware optimization for voip services. As with most cisco products, the architecture is resilient and applicable for high availability environments. The application is modular and rich in features. Rich CTI features also.

    Cons

    The licensing of the features can be complex to understand. You may not know what is required for the functions you want until you talk to an expert. Not suitable for out of the box implementation. Highly trained personnel required to deploy.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Eric from Adventist Health System

    Specialty: Healthcare

    Number of employees: 10,000+ employees

    June 2018

    Cisco Communications Manager Review

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    This is a product that is easy to use, and very user friendly. No one on my team has ever had a complaint about it.

    Cons

    I can't think of anything that I've disliked this product. In my opinion, it is exactly what a mid- or high-volume Call/Contact Center needs.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Cynthia from San Mateo-Foster City School District

    May 2018

    GUI Interface is not that intuitive. Requires a lot of patience and time to read user manuals.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I will have to admit that as long as you have a service contract with Cisco, they have excellent customer service. They've resolved many issues for us that were mission critical. But this is strictly for the CUCM itself. If you need help with specific physical phones, that requires a separate service contract and they will NOT help you.

    Cons

    I do not like that there is no consistent way in knowing which DID phone numbers have already been used and which ones are available. The biggest issue I have is when I think a phone number is available to assign to staff person, but often times that same number is being used as a voicemail box only for messages. Since the voicemail system is different, I have to constantly check both systems as well as a spreadsheet we have to ensure the phone number I'm assigning is actually available for use. Plus, we have several different call blocks so I never know which prefix goes with which extension. CUCM does not show the full phone number, only the last 4 digits. So unless you have running documentation knowing all the phone numbers in your call blocks, it's not very intuitive.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Miguel from MUHSD

    May 2018

    Cisco Unified Manager good for big deployment of VOIP

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to manage alot of individual phones. Able to edit a group at a time or individual phones. Easy to make changes remotely and not having to physically go to each phone

    Cons

    Alot of menus and options that can overwhelm users. Process to update firmware on phones is very cumbersome and time consuming. Some things needed to be done via CLI and not the web gui.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Guillermo from Eastern University

    May 2018

    Excellent tool that allows to perform several communication tasks in a single platform

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    - The quality of its service is impressive.
    - Constant support for security vulnerabilities.
    - When talking about many users there are few who can compete with this tool.
    - The implementation is not complicated.

    Cons

    - Too expensive for a small or medium business.
    - Sometimes it's hard to get some kind of online support.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Fata from Westcon

    Specialty: Other

    Number of employees: 201-500 employees

    May 2018

    Cisco Spark

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Highly recommend for small start up to large business. Great way to get connected.

    Pros

    Accessible, Free, easy to use get connected anytime anywhere. Perfect for team meetings and conference.

    Cons

    Been using the app for years now and have not encounter issues so far i would highly recommend for small tO large scale businesses

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    Number of employees: 11-50 employees

    May 2018

    No Joke - Its a phone system.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Number 1 - Cisco. - Inherited this phone system about 4 years ago. Self taught how to use and configure. Have since installed 4 more systems for other customers - feature rich - must have extensive Cisco knowledge.

    Cons

    Must have extensive Cisco knowledge. Classes, trainings and certifications recommended. This is not an easy system to learn or implement, and there are many many variables

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Juan Carlos from Logrand Group

    Number of employees: 1,001-5,000 employees

    April 2018

    Great and robust product, however is for advanced users

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    If you are looking for a robust and secure communication solution, it's great, I would only advise against its reporting.

    Pros

    It's a good product, high quality, and very robust security-wise, it has all the tools and functionalities for your communication needs, I used it personally for a Call Center and I had little to no downtime.

    Cons

    I really disliked its reporting system, is not user friendly also cisco does not allow you to tamper its software and it makes it really difficult to extract valuable information for analysis.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kristoph from Bayer

    April 2018

    Reliable, appealing UI, and functionally comprehensive

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Able to fully function in my role's capacity regardless of working from home or at the office.

    Pros

    It delivers the things that I expect it to be able to do -- make calls, conference with colleagues -- and I have rarely heard of a colleague disliking the software. It is easy to use without any introduction, and this speaks to the

    Cons

    It's hard to find something to dislike, given that I use it for fairly simple functions. There haven't been any personal instances of being unable to connect to colleagues, and I have never had a call drop.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Abigail from Beach Point Capital Management

    April 2018

    Cisco's Unified Communications Manager made my workplace phone system so much easier to control!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software helped me to control and organize my phone system according to my business and even my employees.

    Pros

    The aspect I like the most about this software is that I can control every phone in the office. If I want only 3 people's phones to ring when a main line call comes in, I can do that. If I want to group certain phones to roll over certain calls, I can do that as well.

    Cons

    One con about this software is that without instruction, you would never be able to use it. Written instructions are simply too complicated and there are a lot of shortcuts, tips, and tricks you can learn by having a cisco rep come out! However..it is time consuming!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Tony from Dow Jones

    Number of employees: 1,001-5,000 employees

    April 2018

    Interesting take on hardware management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    this was a nice new utility we started using for our Cisco UCS platform. All in one mgmt app for our cisco hardware

    Cons

    very difficult to learn the terminology and how templates were used and managed. Seems a bit clunky

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Sachin from Vodia Networks

    Specialty: Other

    Number of employees: 2-10 employees

    April 2018

    No other software can manage your servers better than this

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    1) the interface is good and holds up all the necessary information as it should on every single page
    2) The back end looks sturdy too and looks like a robust system.

    Cons

    1) Pretty much tied up here. Cannot find a bug or a negative aspect about this.
    2) Although some features can be added which will make the navigation a lot faster than right now.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Matt from Vetter Software

    Specialty: Other

    Number of employees: 11-50 employees

    March 2018

    Difficult to use . . . don't like it

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    The obvious advantage is the security provided for our communications, but it's difficult to use. Unfortunately, I've chosen to stop using the product because opening files is so difficult.

    Cons

    Instructions are not clear and not easily accessible When clicking on links to de-encrypt files, options are not clear. Simply put, it's not intuitive.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Matthew from Salvation Army Kroc Center Hawaii

    Specialty: Nonprofit

    Number of employees: 201-500 employees

    March 2018

    Very happy with Cisco

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    We have used a variety of Cisco products and their communication manager fit well with our organization. We make a ton of calls and this simplified the process and allowed our users to have high quality calls.

    Cons

    We haven't had any major issues. In fact we generally solve all IT issues internally without using customer support so I'm not even sure how they do on the support side. The issues are usually minor.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Antonio from University of Venezuela

    Number of employees: 10,000+ employees

    March 2018

    Excellent program for phone calls

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Optimize the cost of phone calls

    Pros

    Excellent program for telephone calls includes many features with Cisco IP Phones and with good voice modulation

    Cons

    Although it is a very good program, it is closed some voice protocols like SIP, it is very proprietary of cisco and you need hardware of CISCO System

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Justin from Bbva compass

    March 2018

    I am a system admin and architect

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The stability of this system is unparalleled. The granularity of management restrictions is incredible. This truly is the gold standard of enterprise voip systems.

    Cons

    The upgrade process and licensing structure is labor intensive. Real time monitoring tool is clunky and difficult to understand.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Marsha from eGov Jamaica Ltd.

    Number of employees: 501-1,000 employees

    March 2018

    A very reliable and stable solution which we are have been using for years

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I like that the solution is fully featured, we currently use this solution and have been for years and must say it is very reliable and stable. CM is fully featured and is a flexible IP telephony solution. We have it across multiple sites, with publisher and subscriber the solution provides full redundancy in the event of a disaster. The phone deployment is quick and simple, and bulk imports make large scale deployment of telephony endpoints quick and seamless. It is helpful to consult with another organization to construct a plan and design prior to implementation.

    Cons

    It takes some training and continuous use to fully master CM as it is not very simple at first. It is helpful to consult with another organization to construct a plan and design prior to implementation. Once you have been using CM for sometime you become more comfortable with the solution and deployment. The licensing model can become costly and upgrade can at times get complicated.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    March 2018

    We used the Unified Communications Manager for our phone system for 10 years.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The Unified Communications Manager worked well...with redundant servers we never experienced down time.

    Cons

    The Unified Communications Manager can be difficult to setup and manage. We found it to be too expensive to upgrade.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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