Cisco Unified Communications Manager Software


Cisco Unified Communications Manager is a platform for integrating business communication technologies such as telephony, video conferencing, presence information, call recording, web conferencing and messaging. It enables administrators to control unified communications infrastructure supporting a large number of users making it suitable for businesses of all sizes.

Cisco Unified Communications Manager allows businesses to manage their communications networks, administer user settings for a variety of collaboration tools and extend these tools to mobile devices. It also enables video capabilities for contact centers.

Cisco offers an API that helps developers create new applications. Additionally, Cisco Unified Communications Manager allows end-users to manage their own settings using an application or an Interactive Voice Response (IVR) menu.

The system is available in a number of licensing bundles. User Connect Licensing allows organizations to purchase user licenses for single applications. Unified Workspace Licensing offers bundled collaboration tools priced according to the number of users.

Automatic call routing configuration
Automatic call routing configuration
Automatic call routing configuration
End user configuration
End user configuration
IP phone configuration
IP phone configuration
Call recording settings
Call recording settings
Microsoft Lync configuration
Microsoft Lync configuration
SIP trunk configuration
SIP trunk configuration

Supported Operating System(s):

Linux, Windows 10



41 Reviews of Cisco Unified Communications Manager

Overall rating

4.5 / 5 stars

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shauna from The City of Oklahoma City

Specialty:  Government - State and Local

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Fantastic product

love this product

Pros

I really liked being able to move office locations and all I had to do was plug in my phone this time...So much more user friendly then the "old" way of telephones. I also like how I could use the number at different locations at the same time. ease of use is so helpful. directories connected to the network is great and easy access at your fingertips and the alerts we receive come in handy

Cons

Bad weather sometime affects the service but I assume that can be easily remedy by the company yu work for having a back up generator or some kind of backup for the you have a power loss

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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Hosted Phone System

Good product with great support from one of the largest companies. Ultimately stopped using it for an all in house solution.

Pros

We like the ability to monitor different sites when we used this platform. The ability to have separate offices extension dial and setup call centers with ease was much help during our initial call center deployments.

Cons

The platform is not as simple to use as other systems but does generally cover all necessities we had for a system. We ultimately decided on an in house system to improve our system.

Evaggelia from Public School

Specialty:  Education

Number of employees:  11-50 employees

Ease-of-use

Functionality

September 2018

Cisco Unified Communications solutions has the solution for any type of communication

Pros

I like the fact that there are certified partners all over the world that are willing to help you choose the right product and to make it work effectively. There are products for every need. Every school small or big can make the proper choice to buy a tool that supports the synchonous or asynchronous comunication or both among students, parents and teachers, and share docs and presentations to collaborate as if it is face to face meeting and not only!

Cons

While comunicating and presenting may appear a delay. The presenter needs some time to make someone else presenter. Some docs need to be converted in order to appear properly to everyone.The prize is a bit high.

Moses from Visiting Nurse Association of Southeast Missouri

Number of employees:  51-200 employees

Ease-of-use

Value for money

Functionality

September 2018

Not a fan...

Pros

Very reliable and has lots of features. Well know company with good reputation.

Cons

We used this for years before moving to a cloud based phone system. The dashboard is super cumbersome and unless you are well versed in CISCO applications you will be completely lost. On top of that it is very expensive for yearly support and the such. We saved tons by moving away from this setup.

Ali from Banco del Tesoro, Banco Universal C.A.

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

The most powerfull tool

I work for more than 10 years with systems associated with the UCM and I present few failures and these were never associated with the software was hardware or bad configuration, really excellent.

Pros

Its stability is impressive, practically without maintenance it is able to work a lot of time.

Cons

At present, a state of maturity has been achieved that allows it to be one of the best in the market, although it requires a little more time than other brands.

Alexander from United States Air Force

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Functionality

September 2018

costly but reliable and wide range of features

This is Enterprise-grade VoIP here, only significant improvement would be lower cost.

Pros

It's easily scalable and has lots of great configuration and administration tools. My use case is limited but I understand that it has a very wide range of unified communications capabilities. The product support (Technical Assistance Center) is great too. Super easy to perform spot additions and changes once your deployment is already set up. Also, you can get as granular into individual device configs as you want.

Cons

-Price (hardware and licensing)
-Time to become familiar with GUI. Learning curve is steep.

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Verified Reviewer

Number of employees:  10,000+ employees

Ease-of-use

Functionality

August 2018

Essential software to management a fleet of Cisco IP devices.

Pros

Updating extensions, mobility profiles, and hardware is instant, so changes can be instantly seen. Everything on Cisco IP devices can be customised through this software, using features like the device template. There is plenty of documentation on forums and the Cisco support pages on how to configure these devices as required.

Cons

The UI is a bit dated and isn't scalable to mobile devices.

Dominic from Quadra

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Unified Communications Manager is a great product!

It is such a great product that I will definitly recommand the product.

Pros

Really stable product
Cluster mode
Rich in feature
Flexible to meet your needs
As it is popular it is easy to find support
TAC support is normally really good

Cons

Miss some feature here and there
Not much monitoring included you have to buy 3rd party tools
As it is not complete with Monitoring or even easy of use platform to create phone the Value for the money spend is OK but surely not good.

Olakunle from Maersk Line

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Cisco UCM remains the traditional option for voice over IP

Pros

The Cisco UCM is built for purpose with hardware optimization for voip services. As with most cisco products, the architecture is resilient and applicable for high availability environments. The application is modular and rich in features. Rich CTI features also.

Cons

The licensing of the features can be complex to understand. You may not know what is required for the functions you want until you talk to an expert. Not suitable for out of the box implementation. Highly trained personnel required to deploy.

Eric from Adventist Health System

Specialty:  Healthcare

Number of employees:  10,000+ employees

Ease-of-use

Functionality

June 2018

Cisco Communications Manager Review

Pros

This is a product that is easy to use, and very user friendly. No one on my team has ever had a complaint about it.

Cons

I can't think of anything that I've disliked this product. In my opinion, it is exactly what a mid- or high-volume Call/Contact Center needs.

Cynthia from San Mateo-Foster City School District

Ease-of-use

Value for money

Customer support

Functionality

May 2018

GUI Interface is not that intuitive. Requires a lot of patience and time to read user manuals.

Pros

I will have to admit that as long as you have a service contract with Cisco, they have excellent customer service. They've resolved many issues for us that were mission critical. But this is strictly for the CUCM itself. If you need help with specific physical phones, that requires a separate service contract and they will NOT help you.

Cons

I do not like that there is no consistent way in knowing which DID phone numbers have already been used and which ones are available. The biggest issue I have is when I think a phone number is available to assign to staff person, but often times that same number is being used as a voicemail box only for messages. Since the voicemail system is different, I have to constantly check both systems as well as a spreadsheet we have to ensure the phone number I'm assigning is actually available for use. Plus, we have several different call blocks so I never know which prefix goes with which extension. CUCM does not show the full phone number, only the last 4 digits. So unless you have running documentation knowing all the phone numbers in your call blocks, it's not very intuitive.

Miguel from MUHSD

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Cisco Unified Manager good for big deployment of VOIP

Pros

Easy to manage alot of individual phones. Able to edit a group at a time or individual phones. Easy to make changes remotely and not having to physically go to each phone

Cons

Alot of menus and options that can overwhelm users. Process to update firmware on phones is very cumbersome and time consuming. Some things needed to be done via CLI and not the web gui.

Guillermo from Eastern University

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Excellent tool that allows to perform several communication tasks in a single platform

Pros

- The quality of its service is impressive.
- Constant support for security vulnerabilities.
- When talking about many users there are few who can compete with this tool.
- The implementation is not complicated.

Cons

- Too expensive for a small or medium business.
- Sometimes it's hard to get some kind of online support.

Fata from Westcon

Specialty:  Other

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Cisco Spark

Highly recommend for small start up to large business. Great way to get connected.

Pros

Accessible, Free, easy to use get connected anytime anywhere. Perfect for team meetings and conference.

Cons

Been using the app for years now and have not encounter issues so far i would highly recommend for small tO large scale businesses

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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

No Joke - Its a phone system.

Pros

Number 1 - Cisco. - Inherited this phone system about 4 years ago. Self taught how to use and configure. Have since installed 4 more systems for other customers - feature rich - must have extensive Cisco knowledge.

Cons

Must have extensive Cisco knowledge. Classes, trainings and certifications recommended. This is not an easy system to learn or implement, and there are many many variables

Juan Carlos from Logrand Group

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Functionality

April 2018

Great and robust product, however is for advanced users

If you are looking for a robust and secure communication solution, it's great, I would only advise against its reporting.

Pros

It's a good product, high quality, and very robust security-wise, it has all the tools and functionalities for your communication needs, I used it personally for a Call Center and I had little to no downtime.

Cons

I really disliked its reporting system, is not user friendly also cisco does not allow you to tamper its software and it makes it really difficult to extract valuable information for analysis.

Kristoph from Bayer

Ease-of-use

Functionality

April 2018

Reliable, appealing UI, and functionally comprehensive

Able to fully function in my role's capacity regardless of working from home or at the office.

Pros

It delivers the things that I expect it to be able to do -- make calls, conference with colleagues -- and I have rarely heard of a colleague disliking the software. It is easy to use without any introduction, and this speaks to the

Cons

It's hard to find something to dislike, given that I use it for fairly simple functions. There haven't been any personal instances of being unable to connect to colleagues, and I have never had a call drop.

Abigail from Beach Point Capital Management

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Cisco's Unified Communications Manager made my workplace phone system so much easier to control!

This software helped me to control and organize my phone system according to my business and even my employees.

Pros

The aspect I like the most about this software is that I can control every phone in the office. If I want only 3 people's phones to ring when a main line call comes in, I can do that. If I want to group certain phones to roll over certain calls, I can do that as well.

Cons

One con about this software is that without instruction, you would never be able to use it. Written instructions are simply too complicated and there are a lot of shortcuts, tips, and tricks you can learn by having a cisco rep come out! However..it is time consuming!

Tony from Dow Jones

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Interesting take on hardware management

Pros

this was a nice new utility we started using for our Cisco UCS platform. All in one mgmt app for our cisco hardware

Cons

very difficult to learn the terminology and how templates were used and managed. Seems a bit clunky

Sachin from Vodia Networks

Specialty:  Other

Number of employees:  2-10 employees

Ease-of-use

Value for money

Functionality

April 2018

No other software can manage your servers better than this

Pros

1) the interface is good and holds up all the necessary information as it should on every single page
2) The back end looks sturdy too and looks like a robust system.

Cons

1) Pretty much tied up here. Cannot find a bug or a negative aspect about this.
2) Although some features can be added which will make the navigation a lot faster than right now.


Displaying 1 - 20 of 41 reviews