Webex

RATING:

4.39

(6775)

About Webex

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience. Seamless collaboration across devices, locations and organizations •Use any computer, tablet, phone, browser or Cisco devices to connect •Collaborate with people outside your organization as easily as those inside •Minimize app switching with bi-direction integrations with other popular business apps Make collaboration more interactive and engaging •Reduce disruptions with background noise removal and voice enhancement •Enable audiences to share their reactions with animated emojis and gesture recognition •Improve audience engagement with next-gen dynamic polling and Q&A by Slido •Customized the stage layout to focus on the conte...

Awards and Recognition

FrontRunner 2021
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

Webex Pricing

Basic Plan: $0/mo - HD meetings with up to 100 people, screen sharing, and a personal room. Meet Plan: $13.50/mo - Premium meeting features HD meetings with up to 200 people, screen sharing, recordings, breakout rooms, & more. Meet + Call Plan: $25/mo - HD meetings with up to 200 people, screen sharing, recordings, breakout rooms, & more. A cloud-based phone number for each license, phone menus, extensions, & more. Contact Webex at https://www.webex.com/contact-sales.html for more information on pricing, and for custom enterprise plans.

Starting price: 

$25.00 per month

Free trial: 

Available

Free version: 

Available

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Webex Reviews

Overall Rating

4.39

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4.5

Most Helpful Reviews for Webex

1 - 5 of 6,774 Reviews

Melissa

201 - 500 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed September 2022

WebEx Training for Govt. use

User Profile

David

Verified reviewer

Electrical/Electronic Manufacturing, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed July 2019

Host Meetings Professionally!

Cisco WebEx keeps our meetings professional for both internal users and clients we work with! We've noticed that most people are familiar with the software and have used it before so it makes hosting meetings even easier.

PROS

WebEx is really easy to use and setup! From both the view point of the admin setting up a meeting or an end user who was invited to a meeting, it's all really simple! I especially enjoy how WebEx will automatically adjust for time zone changes since many meetings I'm joining or hosting are with people on the other side of the country. Screen sharing also works really well, usually I'd experience some bandwidth issues with other software but for some reason WebEx works wonderfully!

CONS

The only con I can think of is that sometimes if I'm joining a meeting that I have scheduled in my Google Calendar it won't work correctly. It should be able to load the meeting invite and join as intended but I usually find myself having to manually enter the meeting ID, attendee ID, and passcode.

Reason for choosing Webex

It was pricier than most but because WebEx is such a familiar name with lots of users and so simple to use we felt the price and ROI was justified.

Reasons for switching to Webex

We wanted a more professional look and feel once we migrated from Google Apps for Business to Office 365 but didn't want to utilize Skype for Business.

User Profile

Kelly M

Verified reviewer

Information Technology and Services, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2022

It's simple to use and facilitates teamwork

Using Webex, video conferencing is a simple and straightforward process. I've used Webex to participate in interviews and instructional webinars, among other things. Installation and use across many devices is really simple and functional.

PROS

Its user role administration is simple to use, and its functions are not complicated, but rather straightforward. When preparing a presentation, I really appreciate the annotate feature. Additionally, the program offers real-time translation as well as subtitling capabilities. I appreciate that the program is simple to set up and that it is simple to communicate with colleagues all around the world.

CONS

When used on mobile devices, it does not function correctly. When I have computer troubles (not software problems), I attempt to utilize Webex on my cell phone, but it doesn't work very well. Unfortunately, I am unable to function correctly.

Reasons for switching to Webex

Team meetings, video conferences, webinars, and other types of events may all be held using Webex. Useful capabilities like as screen sharing, recording phone calls, and phoning into a webex conference through the phone are included.

Arpan

Events Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Effortless File and Screen Sharing: Streamline Collaboration with Webex

I like Webex because of its wide range of features and ease of use. It allows for easy collaboration between colleagues, even across different countries. With the ability to set up a meeting in minutes, it eliminates the need for long setup times before meetings. The interface is also incredibly user friendly and intuitive which makes it easy to learn how to use quickly. Additionally, I really appreciate that it offers both video conferencing and instant messaging capabilities, allowing users to have more than one way of communicating with each other. Webex has robust security features such as built-in encryption and password protection which give me peace of mind when using the platform for sensitive conversations or data sharing. Finally, I love that Webex integrates with many third-party tools like Dropbox or Google Drive so teams can share documents easily during their virtual meetings without having to switch applications constantly. All in all, Webex is an excellent tool that enables efficient remote collaboration while keeping everyone secure at the same time!

PROS

1.Easy and convenient file sharing.2.Seamless screen sharing during meetings.3.Remote access and control capabilities.4.High-quality video conferencing.5.Reliable and stable platform performance.6.User-friendly interface and intuitive controls.7.Interactive collaboration tools & Robust security features.8.Integration with other productivity tools and applications.9.Excellent customer support and technical assistance.

CONS

Webex's seamless experience and robust features have significantly improved my ability to collaborate, communicate, and engage with others, making it an invaluable tool in my professional endeavors.

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed April 2021

Complex but a few shortcomings

We're using Webex to do tech meetings with US partners, and to manage remote meetings of local institutions.

PROS

It stands among the most feature-packed conferencing apps, and comes with dedicated hardware, powerful and extensive means provided to connect users to a conference

CONS

Even with lots of free bandwidth (both in the organization and in the remote connections) the audio can do 1-2 seconds lags, or the audio can just be bad for a few partecipants even if they have good audio and bandwidth, I suppose it's a server side issue. Can be resource hungry when there are >20 partecipants with video. The image quality using the Cisco room kit is underwhelming for its cost.

Reasons for switching to Webex

Webex has proven to be more reliable