ULTATEL Cloud Business Phone System

RATING:

4.6

(36)

About ULTATEL Cloud Business Phone System

ULTATEL enables people to work together and get the information they need to do their best work, anywhere they are. Our cloud platform brings together phone, video, messaging, texts and business apps, allowing people to connect, meet, and exchange information on any device. We are passionate about using our technology and experience to help businesses address the challenges that matter to them, with an enterprise-grade platform that delivers exceptional service and 99.999% uptime.

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

ULTATEL Cloud Business Phone System Pricing

Up to 30% off + 5 months free, or up to 30% + a free phone for every user. Terms and conditions apply.

Starting price: 

$15.95 per month

Free trial: 

Available

Free version: 

Not Available

ULTATEL provides you seamless communication on any device

ULTATEL Cloud Business Phone System Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for ULTATEL Cloud Business Phone System

1 - 5 of 36 Reviews

User Profile

Zac

Verified reviewer

Marketing and Advertising, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Premium Cloud Phone System With Mid-Market Prices

So far, the experience with ULTATEL has been great. From the actual service provided, to their infrastructure and apps, to their customer support.The sales process happened fast and we got up and running in no time. They also facilitated the migration process from our previous service provider.

PROS

Call quality and reliability are awesome! Since we moved away from a competitor, we never had an issue with call quality or call dropping anymore.ULTATEL mobile app is also very good and allows my team to stay connected easily, even when on the road.

CONS

To be honest, we didn't had any issues with ULTATEL yet. We moved away from a competitor we were using for more than 5 years, and 5 minutes later we were running on ULTATEL, much more smoothly.

Reason for choosing ULTATEL Cloud Business Phone System

We didn't moved forward with Skype because we felt we would be facing the same support issues. And then, between Nextiva and ULTATEL, we decided to go with ULTATEL because their sales team and process was much better, explaining the product and offering a demo.

Reasons for switching to ULTATEL Cloud Business Phone System

The quality of the service provided by RingCentral has been declining for the last couple of years. We had huge issues with their mobile apps becoming slow or unresponsive, even on high-end devices, and also using a lot of battery. On top of that, their support was absolutely useless, just pointing us to generic FAQ pages, and never really diving deeper on the issues we are facing.

Anonymous

2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Best VOIP system!

We love using Ultatel and having such a reliable VOIP system to enhance our communication internally and with our clients.

PROS

We love how easy it was to implement! The support team at Ultatel is super friendly and always gets back to us promptly! We love all the features our package came with including online fax!!

CONS

Everything has been amazing so far, and anytime we did need assistance the team has been quick to help us resolve issues.

Reason for choosing ULTATEL Cloud Business Phone System

Ultatel tell was able to meet all of our business needs at a great price. We have a our phone system, we can text, we have the online fax. It was super easy to integrate and we have all the fancy bells and whistles :)!

Reasons for switching to ULTATEL Cloud Business Phone System

It was hard to transfer calls, we couldn't use the phone system remotely and we were ready for a new platform! We also had issues with our fax machine and decided it was time to move to an online platform.

Vendor Response

Thank you for your wonderful review and for highlighting our commitment to reliability and ease of use!

Replied June 2023

User Profile

David

Verified reviewer

Design, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed March 2024

The Disappointing Tel All about Ultatel

The front line customer service is very nice. Unfortunately for them the consistency of the technology is just not there. I WOULD NOT AT ALL EVER SIGN A CONTRACT WITH THIS COMPANY NOT EVER!

PROS

The front line customer service is very nice AND IF THEY WORKED THE FEATURES WOULD BE INCREDIBLE.

CONS

Unreliable, lost calls daily, complaining customers, HANGING APPLICATIONS, and the amount of data they will ask you for in order to be able to fix absolutely anything is insane.

Reason for choosing ULTATEL Cloud Business Phone System

The dashboards and reporting are phenomenal. If it were more reliable, we would absolutely be with them for a long time. It is a shame they just cant get it to work reliably.

Reasons for switching to ULTATEL Cloud Business Phone System

More Features with Ultatel, we were excited until we found out how much its actually costing us with the unreliability of the service.

Rayni

Transportation/Trucking/Railroad, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2024

Dorsey Trailer Ultatel Review

Great service, great support, great price! We love it!

PROS

All the feature we need and want for a much better price!

CONS

So far, there has not been anything I dislike about Ultatel service.

Reason for choosing ULTATEL Cloud Business Phone System

More features, 99% uptime guaranteed, better price.

Reasons for switching to ULTATEL Cloud Business Phone System

Verizon was too expensive with no feature options.

Mohamed

Design, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

ULTATEL Review - Reliable and affordable service

Service is reliable, feature-rich, and affordable in comparison to other service providers.

PROS

We moved to ULTATEL in December 2019, just before the pandemic and it was a very good move at the right time. ULTATEL helped us in making sure all our remote workers have no issue communicating with our customers and vendors as if they were in the office. We also like the reliability of the service with no downtime in these last 2 and half years. their customer service is great, if we need any change or reconfiguration of anything in the system, they are always available and quick to do the changes for us.

CONS

so far everything went smooth, nothing really missing

Reason for choosing ULTATEL Cloud Business Phone System

ULTATEL plans have more features than the competitors at a lower price plus their customer service is rated better.