ULTATEL Cloud Business Phone System

RATING:

4.7

(32)

About ULTATEL Cloud Business Phone System

ULTATEL enables people to work together and get the information they need to do their best work, anywhere they are. Our cloud platform brings together phone, video, messaging, texts and business apps, allowing people to connect, meet, and exchange information on any device. We are passionate about using our technology and experience to help businesses address the challenges that matter to them, with an enterprise-grade platform that delivers exceptional service and 99.999% uptime.

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

ULTATEL Cloud Business Phone System Pricing

Our pricing varies by user and contract length. Plans start at $14.95 per user per month. For full details, please visit our website.

Starting price: 

$15.95 per month

Free trial: 

Available

Free version: 

Not Available

ULTATEL provides you seamless communication on any device

ULTATEL Cloud Business Phone System Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for ULTATEL Cloud Business Phone System

1 - 5 of 32 Reviews

User Profile

Zac

Verified reviewer

Marketing and Advertising, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Premium Cloud Phone System With Mid-Market Prices

So far, the experience with ULTATEL has been great. From the actual service provided, to their infrastructure and apps, to their customer support.The sales process happened fast and we got up and running in no time. They also facilitated the migration process from our previous service provider.

PROS

Call quality and reliability are awesome! Since we moved away from a competitor, we never had an issue with call quality or call dropping anymore.ULTATEL mobile app is also very good and allows my team to stay connected easily, even when on the road.

CONS

To be honest, we didn't had any issues with ULTATEL yet. We moved away from a competitor we were using for more than 5 years, and 5 minutes later we were running on ULTATEL, much more smoothly.

Reason for choosing ULTATEL Cloud Business Phone System

We didn't moved forward with Skype because we felt we would be facing the same support issues. And then, between Nextiva and ULTATEL, we decided to go with ULTATEL because their sales team and process was much better, explaining the product and offering a demo.

Reasons for switching to ULTATEL Cloud Business Phone System

The quality of the service provided by RingCentral has been declining for the last couple of years. We had huge issues with their mobile apps becoming slow or unresponsive, even on high-end devices, and also using a lot of battery. On top of that, their support was absolutely useless, just pointing us to generic FAQ pages, and never really diving deeper on the issues we are facing.

Anonymous

2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Best VOIP system!

We love using Ultatel and having such a reliable VOIP system to enhance our communication internally and with our clients.

PROS

We love how easy it was to implement! The support team at Ultatel is super friendly and always gets back to us promptly! We love all the features our package came with including online fax!!

CONS

Everything has been amazing so far, and anytime we did need assistance the team has been quick to help us resolve issues.

Reason for choosing ULTATEL Cloud Business Phone System

Ultatel tell was able to meet all of our business needs at a great price. We have a our phone system, we can text, we have the online fax. It was super easy to integrate and we have all the fancy bells and whistles :)!

Reasons for switching to ULTATEL Cloud Business Phone System

It was hard to transfer calls, we couldn't use the phone system remotely and we were ready for a new platform! We also had issues with our fax machine and decided it was time to move to an online platform.

Vendor Response

Thank you for your wonderful review and for highlighting our commitment to reliability and ease of use!

Replied June 2023

Gina

Medical Devices, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Very happy we chose ULTATEL!

Overall, our ULTATEL system has been very dependable and the team at ULTATEL has been responsive. They are continually improving their solution!

PROS

The ULTATEL system offers many features, some we utilize now and others we may in the future. The ULTATEL team has been very responsive to our needs.

CONS

No system is perfect, we have experienced a couple of blips, but we have been happy with ULTATEL's response.

Reason for choosing ULTATEL Cloud Business Phone System

The ULTATEL system offered many features with the ability to be very flexible.

Reasons for switching to ULTATEL Cloud Business Phone System

We were in test mode with another cloud solution for about a year and the solution still was not working correctly.

Justin

Insurance, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed June 2022

Okay

Overall the customer support has been great. The onboarding was fantastic.

PROS

I have access to set things up myself. Customer support is really good.

CONS

The integration with teams just doesn't work all that well.

Melisa

E-Learning, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2023

Amazing Customer Service

Overall we have been very happy with the service.

PROS

Set up was quickly done by them. Excellent Customer Service and very quick response time. Easy learning curve and were able to get up and running without much stress.

CONS

Inability to easily change the background settings without help from customer service team. If your computer goes into sleep mode, you don't see calls on your call log during that time. Has many reports but they are a bit difficult to understand and do not show the name of the caller (even though it is saved into our system ) just the number.

Reasons for switching to ULTATEL Cloud Business Phone System

call delays, dropped calls, technical support is unable to answer questions.