ULTATEL Cloud Business Phone System
About ULTATEL Cloud Business Phone System
Awards and Recognition
ULTATEL Cloud Business Phone System Pricing
Our pricing varies by user and contract length. Plans start at $14.95 per user per month. For full details, please visit our website.
Starting price:
$15.95 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for ULTATEL Cloud Business Phone System
1 - 5 of 36 Reviews
Zac
Verified reviewer
Marketing and Advertising, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Premium Cloud Phone System With Mid-Market Prices
So far, the experience with ULTATEL has been great. From the actual service provided, to their infrastructure and apps, to their customer support.The sales process happened fast and we got up and running in no time. They also facilitated the migration process from our previous service provider.
PROSCall quality and reliability are awesome! Since we moved away from a competitor, we never had an issue with call quality or call dropping anymore.ULTATEL mobile app is also very good and allows my team to stay connected easily, even when on the road.
CONSTo be honest, we didn't had any issues with ULTATEL yet. We moved away from a competitor we were using for more than 5 years, and 5 minutes later we were running on ULTATEL, much more smoothly.
Reason for choosing ULTATEL Cloud Business Phone System
We didn't moved forward with Skype because we felt we would be facing the same support issues. And then, between Nextiva and ULTATEL, we decided to go with ULTATEL because their sales team and process was much better, explaining the product and offering a demo.
Reasons for switching to ULTATEL Cloud Business Phone System
The quality of the service provided by RingCentral has been declining for the last couple of years. We had huge issues with their mobile apps becoming slow or unresponsive, even on high-end devices, and also using a lot of battery. On top of that, their support was absolutely useless, just pointing us to generic FAQ pages, and never really diving deeper on the issues we are facing.
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Best VOIP system!
We love using Ultatel and having such a reliable VOIP system to enhance our communication internally and with our clients.
PROSWe love how easy it was to implement! The support team at Ultatel is super friendly and always gets back to us promptly! We love all the features our package came with including online fax!!
CONSEverything has been amazing so far, and anytime we did need assistance the team has been quick to help us resolve issues.
Reason for choosing ULTATEL Cloud Business Phone System
Ultatel tell was able to meet all of our business needs at a great price. We have a our phone system, we can text, we have the online fax. It was super easy to integrate and we have all the fancy bells and whistles :)!
Reasons for switching to ULTATEL Cloud Business Phone System
It was hard to transfer calls, we couldn't use the phone system remotely and we were ready for a new platform! We also had issues with our fax machine and decided it was time to move to an online platform.
Vendor Response
Thank you for your wonderful review and for highlighting our commitment to reliability and ease of use!
Replied June 2023
Gina
Medical Devices, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Very happy we chose ULTATEL!
Overall, our ULTATEL system has been very dependable and the team at ULTATEL has been responsive. They are continually improving their solution!
PROSThe ULTATEL system offers many features, some we utilize now and others we may in the future. The ULTATEL team has been very responsive to our needs.
CONSNo system is perfect, we have experienced a couple of blips, but we have been happy with ULTATEL's response.
Reason for choosing ULTATEL Cloud Business Phone System
The ULTATEL system offered many features with the ability to be very flexible.
Reasons for switching to ULTATEL Cloud Business Phone System
We were in test mode with another cloud solution for about a year and the solution still was not working correctly.
David
Verified reviewer
Design, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed March 2024
The Disappointing Tel All about Ultatel
The front line customer service is very nice. Unfortunately for them the consistency of the technology is just not there. I WOULD NOT AT ALL EVER SIGN A CONTRACT WITH THIS COMPANY NOT EVER!
PROSThe front line customer service is very nice AND IF THEY WORKED THE FEATURES WOULD BE INCREDIBLE.
CONSUnreliable, lost calls daily, complaining customers, HANGING APPLICATIONS, and the amount of data they will ask you for in order to be able to fix absolutely anything is insane.
Reason for choosing ULTATEL Cloud Business Phone System
The dashboards and reporting are phenomenal. If it were more reliable, we would absolutely be with them for a long time. It is a shame they just cant get it to work reliably.
Reasons for switching to ULTATEL Cloud Business Phone System
More Features with Ultatel, we were excited until we found out how much its actually costing us with the unreliability of the service.
Algertha
Government Administration, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Excellent Phone System for Business
Our overall experience with UltaTel has been great. I cannot say enough how impressed and happy we are with the their excellent customer service and technical support team. From the onboarding, to transition and continued support for our agency, we are very happy with this phone system.
PROSThe best features of this company are the superior customer service and technical expertise of their staff.
CONSIf your business prefers on-site assistance for installation of a phone system, you may be a little hesitant to have UltaTel as your phone service provider. However, because of their excellent customer service and technical support team, the transition for our agency to UltaTel was very easy.
Reason for choosing ULTATEL Cloud Business Phone System
Experience with VoIP systems and Microsoft Teams integration.
Reasons for switching to ULTATEL Cloud Business Phone System
We made our switch because the product did not meet the business needs of our agency: System could not handle call volume for our call centers and customer support was minimal.
