--- title: "ClickSend Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ClickSend. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ClickSend is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/clicksend-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [SMS Marketing Software](https://www.softwareadvice.com/sms-marketing/) / [ClickSend](https://www.softwareadvice.com/voip/clicksend-profile/) / ClickSend Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/clicksend-profile/) Reviews [Alternatives](https://www.softwareadvice.com/voip/clicksend-profile/alternatives/) # ClickSend User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 93 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.4/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 62 reviews (67%) - 4 stars: 16 reviews (17%) - 3 stars: 5 reviews (5%) - 2 stars: 3 reviews (3%) - 1 star: 7 reviews (8%) ### Most mentioned pros - I use clicksend with mgr, my gadget repair software to update customers on their jobs, it's good value per text - I mostly used it for SMS campaigns, and the platform made it simple to schedule and send messages without a lot of technical setup. Plus, Zapier integration is a great bonus! - It makes official messaging easier especially when you are the type with very busy schedule, it reminds you always when it's time for that text. ### Most mentioned cons - Still have a weird glitch in the send part of mass sms if I only have 1-3 mobile numbers they group as one number. But, it's minor compared to the benefits. - The attribute I like the least is how the price goes down depending on your number of contacts, which is not helpful with a small business like mine. - The free trial credits aren't enough for full experience of a new to product user ## ClickSend customer reviews Showing reviews 1-25 of 93 (page 1). ### The best software for SMS and other marketing needs out there - Overall rating: 5/5 - Reviewer: Bhabishya B. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered I was using ClickSend to send SMS to me and my customers every time a customer places an order on my WooCommerce store. And it helped me a lot to know about the orders faster and to inform the customers about their order faster. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like everything about ClickSend. They have lots of features and my favourite is SMS. It's the only feature for which I joined their platform, but after joining their platform I found lots of other services they provide. I'm yet to use their every service. But their SMS is the best and they have integration with Zapier which makes it even amazing. #### Cons What I like the least about this software is the pricing and payment method. Their pricing is higher compared to few platforms I have came across and their minimum top-up is $20 and it's fixed and top of that they only have card as payment option. And this is what I like the least about ClickSend. #### Reasons for switching to ClickSend It was easier to get started with Twilio and easier to use. And on top of that ClickSend had exactly what I needed. --- ### All-in-one solution for business communication - Overall rating: 5/5 - Reviewer: Paul M. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered It supports multiple communication channels such as SMS, MMS, email, voice calls, and direct mail, making it an all-in-one solution for business communication #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's cheaper compared to other similar software. #### Cons The interface is a little bit complicated to use. --- ### The versatility of ClickSend - Overall rating: 3/5 - Reviewer: Abdul-Basit M. - Verified reviewer: Yes - Industry: Warehousing - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered In my opinion it actually delivers the text unlike others and secondly it's ability to schedule text to be delivered at prescribed times. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The ability to send text from anywhere anonymously and it's scheduling capabilities #### Cons The free trial credits aren't enough for full experience of a new to product user #### Reasons for switching to ClickSend Messages didn't eventually get delivered --- ### Perfect for keeping communication flowing with customers - Overall rating: 5/5 - Reviewer: Shaun D. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent, very pleased I signed up, multiple options for manging customer communications through sms text, my customers much prefer this to things like email as they kept immediately informed #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I use clicksend with mgr, my gadget repair software to update customers on their jobs, it's good value per text #### Cons Took a while to learn how to use it with my existing mobile number, not their fault though, the software has a lot of great options to go through --- ### Great to start with - Overall rating: 5/5 - Reviewer: Raj S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Had a great experience, even though i was starting small, i got 1 on 1 support without buying any monthly subscriptions etc #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Support is great , pricing model is perfect if you are exploring options and just starting out your sms strategy. #### Cons May be dashboards and reports can be better, limited dashboards but i got around those by building in house reports --- ### It just works - Overall rating: 5/5 - Reviewer: Karim G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It just works. It's easy to set-up, everything is pretty much clear. And if not, there's always someone at the support team available to help you out. #### Cons There's no possibility to limit the quantity of SMS you send, it would be awesome to add this feature in the future. --- ### Simple SMS Marketing - Overall rating: 5/5 - Reviewer: Robyn H. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Simple to use and quick customer support response. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love that I can save and edit/draft campaigns as I need to. I am not pressured to complete a campaign all at once but can discuss any changes needed and make them at a later date. #### Cons I wish the app would refresh messages as they come in. Like, pull down and refresh instead of having to terminate and open again every time. --- ### Great product for tracking SMS messages - Overall rating: 5/5 - Reviewer: Aaron B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ClickSend is an SMS provider that lets businesses send, receive, and track SMS text messages worldwide. You can send transactional or marketing memos to customers or employees. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This product is cloud-based, so it's easy for businesses to integrate it with thousands of apps. It's also compatible with most network providers out there. #### Cons ClickSend is a solid SMS platform that’s on the lower side of things cost-wise and offers all of the basic SMS and MMS necessities. That being said, it’s not our absolute favorite SMS service. --- ### My 100% Honest Review on ClickSend! - Overall rating: 4/5 - Reviewer: Brandon G. - Verified reviewer: Yes - Industry: Entertainment - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with ClickSend has been very positive. I would say that it is a very good company that tailors a lot of products and features to its customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like most about ClickSend is the functionality and the features and the companies willing to keep advancing their products. I like that the company tailors to many different types of businesses and how useful and user friendly the platform and functions are. This company helps me run my business on the daily and keep in constant contact with customers. #### Cons ClickSend to me seems a little too expensive as I’ve seen many other companies in the same business focused model that are relatively cheaper. This issue is primarily towards their SMS Service. Often, us customers of their product pay as we go, or do things in bulk sending, but that gets heavy if you’re large scale and then there are some issues for me I would say where SMS to customers isn’t always reliable. --- ### All in one SMS service for Business - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Overall it's a great SMS service for Business of all sizes. Simple effective. User Experience is good and supporting customer service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It does perfectly what It's supposed to do, fast, reliable and simple. #### Cons Nothing much other than charges that are a bit on the higher side --- ### Great for Basic Needs, But Lacking Advanced Features - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered My experience with ClickSend was very good. It is an excellent choice for businesses that need an easy-to-use platform for sending SMS, emails, and voice messages. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros 1-ClickSend allows send messages via SMS, email, voice, and even postcards which makes it a versatile communication tool. 2-ClickSend provides 24/7 customer support. #### Cons It lacks some advance features that other competitors provides. Like 1- It lacks in depth mobile app features. 2- It lacks advance SMS personalization. #### Reasons for switching to ClickSend Sendgrid primarily focus on emails and offers some basic SMS options. --- ### Useful Tool for SMS Automation - Overall rating: 5/5 - Reviewer: Vinicius L. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered The onboarding on ClickSend makes a positive impression because of its readiness and communicability. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like how click send helps me automate sending SMS. #### Cons The mobile interface is not the most affordable to users. #### Reasons for choosing ClickSend To me, honestly ClickSend seemed much more accessible. #### Reasons for switching to ClickSend ClickSend has a lower cost vis-à-vis Twillio. --- ### Cheap,affordable and fast way - Overall rating: 5/5 - Reviewer: Thinkwell Sharp M. - Verified reviewer: Yes - Industry: Farming - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is fastest way ,i didn't see or here any problem about clicksend now #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Your charges are affordable and your rates are very good.it easy,fast way to send money to the loved once #### Cons Cash pick up services is good for those not register ecocash or innbucks. #### Reasons for switching to ClickSend Because clicksend have low charges even their card --- ### Good service, but could be more cost-effective. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Decent platform, but costs and features need balance. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Reliable messaging with multi-channel options #### Cons Pricing can add up quickly for high-volume use. --- ### Great! No issues for me! - Overall rating: 5/5 - Reviewer: Joni M. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered I loved it! Was pretty easy to get used to #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love it, haven't had any issues so far! #### Cons Sometimes it lags, i think thats normal though --- ### Great SMS sending tool - Overall rating: 5/5 - Reviewer: Shania P. - Verified reviewer: Yes - Industry: Accounting - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros ClickSend is the best tool for sending SMS. #### Cons ClickSend has no negativity in my opinion. --- ### Glitchy, missed communications. - Overall rating: 3/5 - Reviewer: Oscar B. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We discontinued use of the software given the repeated missed communications in our distribution list. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Fairly easy to do the initial setup of setting up contacts etc. #### Cons Somewhat glitchy, we discovered that some of the text messages were not being received as expected. --- ### Works well priced fairly great customer service. - Overall rating: 5/5 - Reviewer: Lisa S. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Great. A rare great customer service. It just works for me and is priced fairly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It just works. Any minor glitches and I contact customer support who actually answer and try to fix it. #### Cons Still have a weird glitch in the send part of mass sms if I only have 1-3 mobile numbers they group as one number. But, it's minor compared to the benefits. --- ### It's great when it works - Overall rating: 2/5 - Reviewer: Daava M. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Overall, it works great - WHEN IT WORKS. It allows people to respond to messages. But we are disappointed right now because no one will return our request for help, or even send a list of things to look at. This stopped working during a critical time in communication with our staff, and left us scrambling for a different way to reach out to them. We've not been able to use this for 4 weeks (or so) now, and our funds are stuck there with no response. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros We found it easy to upload our teams' numbers and track how many text messages went out. Easy to track billing. After doing a trial with no set phone number, we decided to invest in one specific phone number. Most of our employees do not work at a computer, so it made broadcasting messages simple, quick and effective. #### Cons Recently, texts started failing. We can't figure out why. We have reached out to Customer Service twice to resolve the issue. While we aren't a big user on their platform, the fact is the failed text messages are costing us. We can't trouble shoot effectively this way. No one is reaching back out to us. #### Vendor response Hi Daava, I'm sorry to hear that you have concerns about message delivery in the ClickSend platform. While global messaging can be complex, our Support Team should be able to assist, and I am both surprised and concerned that they were not able to solve your problem. I'd love to hear more about the issue so that we can improve our service and product. Please feel free to email me directly, or you can get in touch with our Support Team 24/7 via Online Chat, or at support@clicksend.com. Replied September 2022 --- ### Love the integration with Zoho - Overall rating: 4/5 - Reviewer: Pamela C. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we are pleased with ClickSend and use it with Zoho CRM for most of our customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros ClickSend integrates with Zoho CRM. We can have two-way conversations with our clients, stored in their records. ClickSend just added the feature to send group messages. It's easy to send a message. The cost is great too, and inbound messages are free! #### Cons Creating SMS templates is confusing. It would be nice to have the ability to create workflows in Zoho CRM using ClickSend. Adding the option to schedule the messages would be a big plus! #### Reasons for choosing ClickSend Cost and ease of use. #### Vendor response Hi Pamela, thanks for your comments. We're pleased that you find ClickSend easy to use and a good price. A lot of people say that! Also thanks for the other feedback which we have fed into our product development team - so watch this space! Replied April 2021 --- ### Great service! - Overall rating: 5/5 - Reviewer: Paul C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very happy with the service. Very reliable and dependable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love the features of this product and the flexibility offered by the platform. We use ClickSend daily, and never have any issues with it. #### Cons I occasionally find that replies to ClickSend SMS doesn’t trigger API requests. --- ### Great sales page - should focus on the product - Overall rating: 1/5 - Reviewer: Klajdi (Klyde) H. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered There is 24/7 support, but good luck getting any help. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros The sales page of ClickSend is set up so nicely, props to their designers. #### Cons The product is so slow, sluggish, and horrible, I can’t even explain it. I don’t believe in negative reviews, but I have to warn others. Like I said, on their website you’ll see products and services that just don’t exist, or don’t function as they should. Just found out today that I’ve been charged for texts that haven’t gone through. Like, what? Beware!!! --- ### Reliable - Overall rating: 5/5 - Reviewer: Geir G. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros CluckSend does the job, and we can rely on them not changing stuff, braking our aotomations or anything like that. We have used several others and ClickSend is the best SMS service we have found to date. #### Cons It is decently easy to set up, but not flawless. You will manage. --- ### Invaluable for our Marketing - Overall rating: 5/5 - Reviewer: Dan H. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to setup with great customer service. I was able to get setup and staring sending messages in minutes. As a non-tech-savvy user, I find it intuitive, particularly for sending text messages. No onboarding fees or monthly charges, just a pay-as-you-use model, adds to its appeal. The support team is responsive and patient in guiding users through the system. #### Cons Nothing! The features are more than enough at an excellent price. --- ### All around outreach and marketing tool - Overall rating: 4/5 - Reviewer: Ankit G. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered Overall it's a nice experience because I can do everything from one platform and don't have to jump between multiple platforms. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The best thing about ClickSend is the availability of wide options like I can use their platforms for SMS, MMS, emails and even physical letters & postcards. This makes my life as a small business owner much easier as I don't have to keep jumping between multiple platforms. #### Cons I personally didn't like their user interface as it felt too complex and cluttered, apart from that their pricing for email credits are also a tad bit higher than the industry standard. #### Vendor response Hi Ankit, Thank you for your review its very interesting to get your feedback. We are constantly developing the product and we have a really exciting roadmap so watch this space for developments! One of the things we are focussing on specifically is the user interface experience and making it very clean and super easy to use so I hope that as we roll that out your experience is improved. We're constantly reviewing pricing globally and working to get the best value for our customers. We'll have a look at email specifically. Replied March 2021 ## More reviews [Next reviews](https://www.softwareadvice.com/voip/clicksend-profile/reviews/?page=2) --- ClickSend Reviews, Pros and Cons - 2026 Software Advice