About Cloud Phone System

Cloud Phone System is a business phone solution that helps organizations streamline processes related to call tracking, voicemail monitoring, call transferring, and more on a centralized platform. It allows administrators to set up sequential and simultaneous call groups to automatically manage call routing processes.

Cloud Phone System enables supervisors to utilize the visual call workflow builder to manage call routing operations across time zones, states, buildings, cities, staff members, and departments. With the call waiting functionality, staff members can put calls on hold, decline calls, and merge calls based on specific requirements. Additionally, the IVR module lets employees automate and prioritize inbound calls based on customer inputs and required...


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8 Reviews of Cloud Phone System

Average User Ratings

Overall

4.38 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(4)

4

4 stars

(3)

3

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 8 of 8 results

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July 2020

Andrew from Spicy Web

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

July 2020

Jet Interactive forms the backbone of our clients reporting.

Overall we have been very impressed. The functionality is what first drew us in, but the support offered by the team has never missed a beat.

Pros

The easy deployment means we can use Jet with nearly all of our clients, gaining valuable insights into not only their overall number of enquiries, but also the sales these enquiries led to. Jet Interactive allows us to report on our client's bottom line, rather than other 'distraction' metrics.

Cons

Overall since the UI refresh, Jet's offering has improved dramatically. The only thing that could be improved upon is the default screen in the Jet Dashboard. Some of the titles are slightly confusing. If I want to list calls, for example, it's under a section called 'total calls'. This isn't a big deal and the support staff are always there and responsive to help you find your way around these things anyway.

Reasons for Choosing Cloud Phone System

We chose Jet primarily because we already had client's using it. In the name of uniformity, we decided to keep using Jet. The offering only got better from there. Compared to a lot of the other platforms, Jet's seemed a lot more future proof.

July 2020

Peter from Waterfront Thai Restaurant

Company Size: 11-50 employees

Industry: Restaurants

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Saving our Business with IP Phones

No problems here. Great software that just works!

Pros

The software is world-class with a great interface. As a software developer of over 30 years I can see the quality here.

Cons

Everything has been great, however due to the architecture of the VOIP devices, there is one annoying thing. We have 5 lines/users and 5 devices each logged as a separate account. When a call comes in, all phones ring (which is how we want it), however when answered, each handset that wasn't answered registers a missed call. These have to be cleared every so often.

Reasons for Choosing Cloud Phone System

Easy installation and great support from Jet Interactive. Nothing was too much trouble.

Reasons for Switching to Cloud Phone System

Telstra cannot seem to provide a reliable telephony service over NBN.. You would think they could given the years of experience. The call forwarding on busy or no answer was a terrible failure. Also the astronomical costs for any call forwarding to a Telstra mobile was the final straw.

July 2020

elle from Lanyana Finacial Group

Company Size: 501-1,000 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

5.0

Functionality

2.0

July 2020

Dashboard needs an upgrade

Pros

Great to see what channels leads came from

Cons

dashboard is not user friendly. we had so many numbers and the naming convention was often wrong. The set up really needs to be done correctly. Our business is complicated with multiple brands websites numbers and affiliate numbers. there needed to be more support in setting up the dashboard to get reporting correct. we were not utilizing the system to its true capability as the set up was not supported

July 2020

Stephen from National Hearing Care

Company Size: 1,001-5,000 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

July 2020

Excellent for basic call tracking & routing

High level call tracking

Pros

Ease of use in setting up and redirecting calls into an answering point was simple and basic

Cons

For reporting in the Service Overview, there is little flexibility in classifying the "Type" of calls under the Service Group. The default options are not meaningful and suitable for our requirements.

July 2020

Jack from Ward Civil

Company Size: 51-200 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Brilliant tool for managing complex call forwarding and recording

The cloud system has enabled us to set up a central community hotline number which can be used across multiple projects with calls directed to the appropriate person depending on source and time of day. It has greatly improved efficiency for our community liaison systems.

Pros

'Jet's phone system has allowed us to manage incoming calls so that all calls are answered across the whole day. The customer service is prompt and the new interface is simple to use'

Cons

The software works well for our use, we wouldn't require any further features at this stage.

June 2021

Aviv from WPVD

Company Size: 11-50 employees

Industry: Accounting

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

June 2021

Good phone system

It is helpful to use this calling system. In a world where more and more facets are going to the cloud, this is very useful.

Pros

Good phone system with clear calling capabilities. Very useful that it is cloud hosted and not analog.

Cons

Sometimes the calls are slightly staticky. It could be the internet speeds but that is a drawback of internet based calling.

July 2020

Rhett from Half Dome Digital

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

4.0

July 2020

Call tracking for Paid Search

Pros

Call tracking with Jet Interactive has provided great ability to measure the effectiveness of paid digital media activity to more accurately report and optimise our performance to deliver greater outcomes for our clients. There is enough granularity in the data for bigger deep dives and more advanced integrations we are looking to explore further

Cons

I think taking full advantage of the capabilities is the hardest part, as they often rely on clients and from a media agency perspective this can be challenging. However, I am confident in the overall platform and am hopeful of maximising its potential to inform our digital media and strategy

July 2020

Robin from Maurice Blackburn Lawyers

Company Size: 1,001-5,000 employees

Industry: Legal Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

July 2020

Cloud Phone System - BCP

Fantastic speed of implementation however the product did not give us enough visibility into staff's activity.

Pros

Very quick to implement and we had great support from the Jet team - [SENSITIVE CONTENT HIDDEN]. Worked very well as an interim solution while we ironed out how we could effectively have all of our equipment at home.

Cons

The initial sign in and registration for phones did not seem consistent. We had a lot of error codes that we could not explain. We needed a better live reporting function to see what staff were on calls and for how long throughout the day. Visibility was the key issue.

Reasons for Choosing Cloud Phone System

Able to work from a mobile.

Reasons for Switching to Cloud Phone System

We needed a mobile solution in order to WFH quickly. We moved back to Touchpoint when we were able to send all staff's equipment home.