Overall we have been very impressed. The functionality is what first drew us in, but the support offered by the team has never missed a beat.

The easy deployment means we can use Jet with nearly all of our clients, gaining valuable insights into not only their overall number of enquiries, but also the sales these enquiries led to. Jet Interactive allows us to report on our client's bottom line, rather than other 'distraction' metrics.

Overall since the UI refresh, Jet's offering has improved dramatically. The only thing that could be improved upon is the default screen in the Jet Dashboard. Some of the titles are slightly confusing. If I want to list calls, for example, it's under a section called 'total calls'. This isn't a big deal and the support staff are always there and responsive to help you find your way around these things anyway.

No problems here. Great software that just works!

The software is world-class with a great interface. As a software developer of over 30 years I can see the quality here.

Everything has been great, however due to the architecture of the VOIP devices, there is one annoying thing. We have 5 lines/users and 5 devices each logged as a separate account. When a call comes in, all phones ring (which is how we want it), however when answered, each handset that wasn't answered registers a missed call. These have to be cleared every so often.

Great to see what channels leads came from

dashboard is not user friendly. we had so many numbers and the naming convention was often wrong. The set up really needs to be done correctly. Our business is complicated with multiple brands websites numbers and affiliate numbers. there needed to be more support in setting up the dashboard to get reporting correct. we were not utilizing the system to its true capability as the set up was not supported

High level call tracking

Ease of use in setting up and redirecting calls into an answering point was simple and basic

For reporting in the Service Overview, there is little flexibility in classifying the "Type" of calls under the Service Group. The default options are not meaningful and suitable for our requirements.

The cloud system has enabled us to set up a central community hotline number which can be used across multiple projects with calls directed to the appropriate person depending on source and time of day. It has greatly improved efficiency for our community liaison systems.

'Jet's phone system has allowed us to manage incoming calls so that all calls are answered across the whole day. The customer service is prompt and the new interface is simple to use'

The software works well for our use, we wouldn't require any further features at this stage.

It is helpful to use this calling system. In a world where more and more facets are going to the cloud, this is very useful.

Good phone system with clear calling capabilities. Very useful that it is cloud hosted and not analog.

Sometimes the calls are slightly staticky. It could be the internet speeds but that is a drawback of internet based calling.

Call tracking with Jet Interactive has provided great ability to measure the effectiveness of paid digital media activity to more accurately report and optimise our performance to deliver greater outcomes for our clients. There is enough granularity in the data for bigger deep dives and more advanced integrations we are looking to explore further

I think taking full advantage of the capabilities is the hardest part, as they often rely on clients and from a media agency perspective this can be challenging. However, I am confident in the overall platform and am hopeful of maximising its potential to inform our digital media and strategy

Fantastic speed of implementation however the product did not give us enough visibility into staff's activity.

Very quick to implement and we had great support from the Jet team - [SENSITIVE CONTENT HIDDEN]. Worked very well as an interim solution while we ironed out how we could effectively have all of our equipment at home.

The initial sign in and registration for phones did not seem consistent. We had a lot of error codes that we could not explain. We needed a better live reporting function to see what staff were on calls and for how long throughout the day. Visibility was the key issue.