# Business Phone System Software Reviews, Demo & Pricing - 2026 > Review of Business Phone System Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/voip/cloud-phone-system-profile --- [Home](https://www.softwareadvice.com/) / [VoIP Software](https://www.softwareadvice.com/voip/) / Business Phone System Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Business Phone System 2026: Benefits, Features & Pricing Wondering if Business Phone System is right for your organization? Our VoIP Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Business Phone System 4.4 [(8)](https://www.softwareadvice.com/voip/cloud-phone-system-profile/#reviews) Pricing Starting at $25.00 per month ### About Business Phone System Cloud Phone System is a business phone solution that helps organizations streamline processes related to call tracking, voicemail monitoring, call transferring, and more on a centralized platform. It allows administrators to set up sequential and simultaneous call groups to automatically manage call routing processes. Cloud Phone System enables supervisors to utilize the visual call workflow builder to manage call routing operations across time zones, states, buildings, cities, staff members, and departments. With the call waiting functionality, staff members can put calls on hold, decline calls, and merge calls based on specific requirements. Additionally, the IVR module lets employees automate and prioritize inbound calls based on customer inputs and required services. Cloud Phone System offers an inbound call recording functionality, which allows team leaders to manage employee training and performance tracking, optimizing overall quality assurance operations. Pricing is available on request and support is extended via phone, FAQs, email, documentation, and other online measures. Wondering if Business Phone System is right for your organization? Our VoIP Software selection experts can help you in 15 minutes or less. ## Business Phone System User Interface ## Popular Business Phone System Alternatives Main Product Business Phone System 4.4 [(8)](https://www.softwareadvice.com/voip/cloud-phone-system-profile/#reviews) Ratings Breakdown - 4.0Ease of use - 4.0Value for money - 4.86Customer support - 3.88Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [VoIP.ms](https://www.softwareadvice.com/voip/voipms-profile/) 4.8 [(698)](https://www.softwareadvice.com/voip/voipms-profile/reviews/) Ratings Breakdown - 4.44Ease of use - 4.84Value for money - 4.76Customer support - 4.74Functionality Pricing Starting at $1.10 per month Get Price Alternative Product [Microsoft Teams](https://www.softwareadvice.com/voip/microsoft-teams-profile/) 4.5 [(11061)](https://www.softwareadvice.com/voip/microsoft-teams-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.44Value for money - 4.24Customer support - 4.39Functionality Pricing Starting at $4.00 per month Get Price Alternative Product [Zoom Workplace](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/) 4.6 [(14616)](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/reviews/) Ratings Breakdown - 4.59Ease of use - 4.52Value for money - 4.36Customer support - 4.55Functionality Pricing Starting at $14.99 per month Get Price Alternative Product [Wildix](https://www.softwareadvice.com/voip/wildix-profile/) 4.7 [(209)](https://www.softwareadvice.com/voip/wildix-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.17Value for money - 4.58Customer support - 4.62Functionality Pricing Available upon request Get Price Alternative Product [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.6 [(918)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Ratings Breakdown - 4.54Ease of use - 4.53Value for money - 4.54Customer support - 4.55Functionality Pricing Starting at $25.00 per month Get Price ## Business Phone System Pricing and Plans Starting price: $25.00 per month Free Trial Free Version Basic $25.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Business Phone System Features - Popular features found in VoIP Caller ID Call Monitoring Call Recording Call Routing Computer Telephony Integration Contact Management IVR Mobile Access SIP Trunking Voice Mail - More features of Business Phone System Access Controls/Permissions Activity Dashboard Alerts/Notifications Call Conferencing Call Queues Call Reporting Call Tracking Call Transfer Queue Management Reporting & Statistics SMS Messaging ## Business Phone System User Reviews Overall Rating 4.4 Ratings Breakdown 5 50% 4 38% 3 13% 2 0% 1 0% Secondary Ratings Ease of Use 4.0 Value for money 4.0 Customer support 4.9 Functionality 3.9 Have you used Business Phone System and would like to share your experience with others? AS Andrew S. Verified reviewer Marketing and Advertising 2-10 employees Used weekly for more than 2 years Reviewed July 2020 Jet Interactive forms the backbone of our clients reporting. 5 Overall we have been very impressed. The functionality is what first drew us in, but the support offered by the team has never missed a beat. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: The easy deployment means we can use Jet with nearly all of our clients, gaining valuable insights into not only their overall number of enquiries, but also the sales these enquiries led to. Jet Interactive allows us to report on our client's bottom line, rather than other 'distraction' metrics. Cons: Overall since the UI refresh, Jet's offering has improved dramatically. The only thing that could be improved upon is the default screen in the Jet Dashboard. Some of the titles are slightly confusing. If I want to list calls, for example, it's under a section called 'total calls'. This isn't a big deal and the support staff are always there and responsive to help you find your way around these things anyway. Reasons for choosing Business Phone System We chose Jet primarily because we already had client's using it. In the name of uniformity, we decided to keep using Jet. The offering only got better from there. Compared to a lot of the other platforms, Jet's seemed a lot more future proof. Read More PM Peter M. Verified reviewer Restaurants 11-50 employees Used daily for less than 6 months Reviewed July 2020 Saving our Business with IP Phones 5 No problems here. Great software that just works! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The software is world-class with a great interface. As a software developer of over 30 years I can see the quality here. Cons: Everything has been great, however due to the architecture of the VOIP devices, there is one annoying thing. We have 5 lines/users and 5 devices each logged as a separate account. When a call comes in, all phones ring (which is how we want it), however when answered, each handset that wasn't answered registers a missed call. These have to be cleared every so often. Reasons for choosing Business Phone System Easy installation and great support from Jet Interactive. Nothing was too much trouble. Reasons for switching to Business Phone System Telstra cannot seem to provide a reliable telephony service over NBN.. You would think they could given the years of experience. The call forwarding on busy or no answer was a terrible failure. Also the astronomical costs for any call forwarding to a Telstra mobile was the final straw. Read More eC elle C. Verified reviewer Financial Services 501-1000 employees Used monthly for more than 2 years Reviewed July 2020 Dashboard needs an upgrade 3 Ratings Breakdown 2 Ease of use 3 Value for money 5 Customer support 2 Functionality Pros: Great to see what channels leads came from Cons: dashboard is not user friendly. we had so many numbers and the naming convention was often wrong. The set up really needs to be done correctly. Our business is complicated with multiple brands websites numbers and affiliate numbers. there needed to be more support in setting up the dashboard to get reporting correct. we were not utilizing the system to its true capability as the set up was not supported Read More SM Stephen M. Verified reviewer Health, Wellness and Fitness 1001-5000 employees Used daily for less than 2 years Reviewed July 2020 Excellent for basic call tracking & routing 4 High level call tracking Ratings Breakdown 4 Ease of use 3 Value for money 4 Customer support 3 Functionality Pros: Ease of use in setting up and redirecting calls into an answering point was simple and basic Cons: For reporting in the Service Overview, there is little flexibility in classifying the "Type" of calls under the Service Group. The default options are not meaningful and suitable for our requirements. Read More JC Jack C. Verified reviewer Construction 51-200 employees Used weekly for more than 2 years Reviewed July 2020 Brilliant tool for managing complex call forwarding and recording 5 The cloud system has enabled us to set up a central community hotline number which can be used across multiple projects with calls directed to the appropriate person depending on source and time of day. It has greatly improved efficiency for our community liaison systems. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: 'Jet's phone system has allowed us to manage incoming calls so that all calls are answered across the whole day. The customer service is prompt and the new interface is simple to use' Cons: The software works well for our use, we wouldn't require any further features at this stage. Read More AK Aviv K. Verified reviewer Accounting 11-50 employees Used daily for less than 12 months Review source Reviewed June 2021 Good phone system 5 It is helpful to use this calling system. In a world where more and more facets are going to the cloud, this is very useful. Ratings Breakdown 5 Ease of use 4 Functionality Pros: Good phone system with clear calling capabilities. Very useful that it is cloud hosted and not analog. Cons: Sometimes the calls are slightly staticky. It could be the internet speeds but that is a drawback of internet based calling. Read More RM Rhett M. Verified reviewer Marketing and Advertising 11-50 employees Used monthly for less than 2 years Reviewed July 2020 Call tracking for Paid Search 4 Ratings Breakdown 3 Ease of use 5 Customer support 4 Functionality Pros: Call tracking with Jet Interactive has provided great ability to measure the effectiveness of paid digital media activity to more accurately report and optimise our performance to deliver greater outcomes for our clients. There is enough granularity in the data for bigger deep dives and more advanced integrations we are looking to explore further Cons: I think taking full advantage of the capabilities is the hardest part, as they often rely on clients and from a media agency perspective this can be challenging. However, I am confident in the overall platform and am hopeful of maximising its potential to inform our digital media and strategy Read More RT Robin T. Verified reviewer Legal Services 1001-5000 employees Used other for less than 6 months Reviewed July 2020 Cloud Phone System - BCP 4 Fantastic speed of implementation however the product did not give us enough visibility into staff's activity. Ratings Breakdown 3 Ease of use 4 Value for money 5 Customer support 3 Functionality Pros: Very quick to implement and we had great support from the Jet team - \[SENSITIVE CONTENT HIDDEN\]. Worked very well as an interim solution while we ironed out how we could effectively have all of our equipment at home. Cons: The initial sign in and registration for phones did not seem consistent. We had a lot of error codes that we could not explain. We needed a better live reporting function to see what staff were on calls and for how long throughout the day. Visibility was the key issue. Reasons for choosing Business Phone System Able to work from a mobile. Reasons for switching to Business Phone System We needed a mobile solution in order to WFH quickly. We moved back to Touchpoint when we were able to send all staff's equipment home. Read More Showing 1 - 8 of 8 Reviews ## Other Top Recommended VoIP Software [RingEX](https://www.softwareadvice.com/call-center/office-profile/) **4.2** (1204) Recently recommended **15** times [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) **4.5** (395) Recently recommended **12** times [net2phone Canada](https://www.softwareadvice.com/call-center/versature-profile/) **4.6** (10) Recently recommended **12** times [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) **4.5** (94) Recently recommended **11** times Stuck Between Options? Our experts can help you compare Business Phone System with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice