About CloudTalk

CloudTalk is a  contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction history from various sources and provide personalized support to clients.

Key features of CloudTalk include automated call distribution, interaction recording, voicemail, interactive voice response (IVR) and custom reporting. Businesses can utilize wallboard to gain real-time visibility across staff activities and identify behavior trends using sentiment or emotional analytics. Additionally, agents can utilize the after-call-work (ACW) functionality to complete follow-up tasks, improving customer satisfaction.

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Supported Operating System(s):

Web browser (OS agnostic)

100 Reviews of CloudTalk

Average User Ratings

Overall

4.71 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(84)

84

4 stars

(16)

16

3 stars

(4)

4

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 100 results

July 2019

Matej from LiveAgent

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Great product with outstanding support

We are very happy customers and compared to the alternatives we were choosing from, we are sure we did a best decision going for CloudTalk!

Pros

We are pretty happy how quick we were able to implement CloudTalk into our company. With call center it used to be very common to start using it after several days and you were never used to it. Until now. We felt like CloudTalk is more like a automation tool that call center software, since it saves you a lot of time on repetitive tasks that you most likely hate.

Cons

We would need more software connected to CloudTalk to even more dig into automation.

Reasons for Choosing CloudTalk

It's the mix of plenty of small thing that forms your overall impression. Whether it was interface, customer service, easiness of use or features directly, it was obvious that CloudTalk is a moden software, built on modern technology, very fast, reliable and backed up by very talented team.

January 2020

Jn from CLine, s.r.o.

Company Size: 2-10 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

January 2020

cool program, I definitely recommend

great program for good money

Pros

I like everything that is easy to control that it costs little money

Cons

small outages, but not often, it was probably caused by the Internet

Reasons for Choosing CloudTalk

I found it on the web and I immediately liked it, it works great and at a great price

January 2020

Robert from rankingCoach GmbH

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

January 2020

Really easy to use calling software for everyone!

Very good so far. The sound quality is good, the handling very easy so it does what it has/should do!

Pros

Usability Design Functions Quality Integration(s)

Cons

Reliability. When the Computer is in Stand-by mode and restarts again i also have to restart the software otherwise i get error messages when i want to make a new call. I guess this could be easily solved

October 2019

Careyn from LUXICO

Company Size: 11-50 employees

Industry: Real Estate

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

October 2019

App is Good But Still Needs Improvement

Benefits: -I can go anywhere with the handy mobile app on my iphone and still take business calls while mobile -I can listen to the recordings anytime and go back to them when necessary -I can easily connect with guests and colleagues and this drives more value into the business.

Pros

Upsides of Using CloudTalk: -It has International calling capability -It has a mobile app available for iPhone users -It identifies who's logged in or not for internal users -There is Caller ID -I like the fact that most calls are recorded automatically is readily available for listening -Easy to use; straightforward interface, userfriendly -Dashboard is very useful and has all the information I need

Cons

Least Helpful / Dislikes -The status showing if people are online/offline is not always accurate -The application malfunctions regularly (maybe bugs) -Calls are not being routed correctly sometimes -Callers wait for a long time waiting when they are transferred -Caller ID names not accurate -No mobile phone app available for Android users - please create soon!!!

January 2020

Leon from Flow Websites Ltd

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Good overall

Pros

It does what I need it to do with a fair price.

Cons

I'd like the ability to see a more focused view on users tagged. For example, if I tag a user as "interested" - I would like to be able to filter out all of the people who aren't interested so I can just call those who I know I have a chance with.

Reasons for Choosing CloudTalk

lower price