--- title: "CloudTalk Software Reviews, Demo & Pricing - 2026" description: "Review of CloudTalk Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/voip/cloudtalk-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / CloudTalk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/voip/cloudtalk-profile/reviews/)[Alternatives](https://www.softwareadvice.com/voip/cloudtalk-profile/alternatives/) # CloudTalk Review From $19-$49/month Free trial 4 plans Wondering if CloudTalk is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview CloudTalk 4.4 [(273)](https://www.softwareadvice.com/voip/cloudtalk-profile/reviews/) Pricing Starting at $19.00 per user per month ### About CloudTalk CloudTalk is an AI-powered, cloud-based call center solution designed for modern sales and customer support teams. It simplifies both inbound and outbound communication by bringing everything together in one intuitive workspace. With 80+ advanced calling features and 80+ CRM and helpdesk integrations — including HubSpot, Salesforce, and Pipedrive — CloudTalk empowers teams to automate daily workflows, enhance productivity, and deliver exceptional customer experiences. Enjoy global coverage in 160+ countries, crystal-clear call quality, and AI Conversational Intelligence that transforms every call into valuable insights. Trusted by over 4,000 companies such as Nokia, Glovo, and Valutico. Start your FREE 14-day trial today and experience the future of AI-driven calling. Wondering if CloudTalk is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## CloudTalk User Interface ## Popular CloudTalk Alternatives Main Product CloudTalk 4.4 [(271)](https://www.softwareadvice.com/voip/cloudtalk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.24Value for money - 4.29Customer support - 4.32Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(893)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.63Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) 4.5 [(395)](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.49Value for money - 4.52Customer support - 4.50Functionality Pricing Starting at $90.00 per month Get Price Alternative Product [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) 4.8 [(338)](https://www.softwareadvice.com/call-center/chasedata-profile/reviews/) Ratings Breakdown - 4.85Ease of use - 4.70Value for money - 4.78Customer support - 4.74Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) 4.6 [(145)](https://www.softwareadvice.com/product/171343-Readymode/reviews/) Ratings Breakdown - 4.64Ease of use - 4.49Value for money - 4.46Customer support - 4.58Functionality Pricing Starting at $239.00 per month Get Price Alternative Product [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.6 [(931)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Ratings Breakdown - 4.53Ease of use - 4.52Value for money - 4.53Customer support - 4.54Functionality Pricing Starting at $25.00 per month Get Price ## CloudTalk Pricing and Plans CloudTalk has four plans. Lite is $19.00/user/mo billed monthly. Essential is $29.00/user/mo billed monthly. Expert is $49.00/user/mo billed monthly. Custom is custom-priced. Free trial Lite $19.00 per user, per month Lite plan includes: - (140+ Countries) - Automated Call Distribution - Click to Call - International Numbers - Mobile App - Unlimited Call Queuing - Unlimited Inbound & Intracompany Calls Essential $29.00 per user, per month Essential plan includes: - (140+ Countries) - Advanced Analytics With Unlimited History - Automated Call Distribution - Click to Call - Integrations to Other Systems - International Numbers - Mobile App - Open API - Real-Time Client Dashboard - Skill-Based Routing - Smart Queueing - SMS / Text Messages - Unlimited Call Queuing - Unlimited Inbound & Intracompany Calls - Workflow Automation Expert $49.00 per user, per month Get this plan at 50$/month with annual subscription. Expert plan includes: - (140+ Countries) - Advanced Analytics With Unlimited History - Automated Call Distribution - Call Monitoring (Call Barging - Call Whispering) - Click to Call - Integration - Integrations to Other Systems - International Numbers - Mobile App - Open API - Power Dialer - Predictive Dialer - Real-Time Client Dashboard - Salesforce - Single Sign-On (SSO) - Skill-Based Routing - Smart Dialer - Smart Queueing - SMS / Text Messages - Speech to Text - SQL Exporter - Unlimited Call Queuing - Unlimited Concurrent Calls - Unlimited Inbound & Intracompany Calls - Wallboards - Workflow Automation Custom Contact Vendor for Pricing Custom plan includes: - (140+ Countries) - Advanced Analytics With Unlimited History - Automated Call Distribution - Call Monitoring (Call Barging - Call Whispering) - Click to Call - Custom Onboarding - Custom Reporting - Developer Support - Enterprise-Level Security - (Flat Rates) - Integration - Integrations to Other Systems - International Numbers - Mobile App - Open API - Power Dialer - Predictive Dialer - Real-Time Client Dashboard - Salesforce - Single Sign-On (SSO) - Skill-Based Routing - SLA - Smart Dialer - Smart Queueing - SMS / Text Messages - Speech to Text - SQL Exporter - Unlimited Call Queuing - Unlimited Concurrent Calls - Unlimited Inbound & Intracompany Calls - Unlimited Outbound Calls - Wallboards - Workflow Automation Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does CloudTalk pricing compare to alternatives? CloudTalk's starting price is $19.00/user/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | CloudTalk4.4[(273)](https://www.softwareadvice.com/voip/cloudtalk-profile/reviews/) | $19.00 /user/mo | Available | Not available | 4.2 | | [Ringover](https://www.softwareadvice.com/voip/ringover-profile/)4.7[(893)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) | $29.00 /user/mo | Available | Not available | 4.5 | | [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/)4.5[(395)](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/) | $90.00 /user/mo | Available | Not available | 4.5 | | [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/)4.8[(338)](https://www.softwareadvice.com/call-center/chasedata-profile/reviews/) | $25.00 /user/mo | Not available | Not available | 4.7 | | [Readymode](https://www.softwareadvice.com/product/171343-Readymode/)4.6[(145)](https://www.softwareadvice.com/product/171343-Readymode/reviews/) | $239.00 /user/mo | Not available | Not available | 4.5 | CloudTalk4.4[(273)](https://www.softwareadvice.com/voip/cloudtalk-profile/reviews/) * * * Starting price $19.00 /user/mo Free trial Available Free version Not available Value For Money 4.2 - [Ringover](https://www.softwareadvice.com/voip/ringover-profile/)4.7[(893)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) * * * Starting price $29.00 /user/mo Free trial Available Free version Not available Value For Money 4.5 - [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/)4.5[(395)](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/) * * * Starting price $90.00 /user/mo Free trial Available Free version Not available Value For Money 4.5 - [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/)4.8[(338)](https://www.softwareadvice.com/call-center/chasedata-profile/reviews/) * * * Starting price $25.00 /user/mo Free trial Not available Free version Not available Value For Money 4.7 - [Readymode](https://www.softwareadvice.com/product/171343-Readymode/)4.6[(145)](https://www.softwareadvice.com/product/171343-Readymode/reviews/) * * * Starting price $239.00 /user/mo Free trial Not available Free version Not available Value For Money 4.5 ## CloudTalk Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of CloudTalk Access Controls/Permissions Activity Dashboard Activity Tracking Agent Interface AI Summarization Alerts/Escalation Alerts/Notifications Answering Machine Detection API Archiving & Retention Auto-Dialer Automated Attendant Automated Routing Automatic Call Distribution Automatic Outbound Dialer Blended Call Center By-Extension Reporting Callback Scheduling Call Center Integration Call Center Management Call Conferencing Call Disposition Call Duration Caller Profiles Call List Management Call Queues Call Reporting Call Scheduling Call Screening Call Tagging Call Tracking Call Tracking Metrics Call Transcription Call Transfer Call Volume Campaign Analytics Campaign Management Campaign Specific Caller ID Collaboration Tools Communication Management Computer Telephony Integration Conferencing Contact Database Conversion Tracking Customer Database Customer Experience Management Customer History Customizable Caller ID Customizable Fields Customizable Reports Data Import/Export Employee Coaching Tools Employee Directory Fax Management FCC Compliance Feedback Management File Transfer For Cloud Phone Systems FTC Compliance Inbound Call Center Inbound Reporting Integrations Management Interaction Tracking Keyword Tracking Knowledge Base Management KPI Monitoring Lead Management List Management Manual Dialer Mobile Access Monitoring Multi-Channel Communication Multiple Scripts Multiple User Accounts On-Demand Recording Online Voice Transmission Outbound Call Center Outbound Reporting PBX Performance Metrics Phone Key Input Power Dialer Predictive Dialer Preview Dialer Progressive Dialer Purchasing & Receiving Quality Management Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Recording Remote Access/Control Reporting & Statistics Ring Groups Role-Based Permissions Sentiment Analysis SIP Trunking SMS Messaging Survey/Poll Management Text to Speech Third-Party Integrations Unattended Call Management Unified Communications User Management Video Conferencing Virtual Call Center Virtual Extensions Voice Customization Voice Mail Voicemail Transcription Voice Recognition VoIP VoIP Connection Who Answered Log Workflow Automation Workflow Management ## CloudTalk Integrations HubSpot CRM Integration rated undefined from -1 review HubSpot Service Hub Integration rated undefined from -1 review BigCommerce Integration rated undefined from -1 review LiveAgent Integration rated undefined from -1 review Make Integration rated undefined from -1 review Google Contacts Integration rated undefined from -1 review See all 24 integrations ## CloudTalk User Reviews ## CloudTalk customer ratings - Overall rating: 4.4/5 - Total reviews: 273 ### Rating distribution - 5 stars: 186 reviews (68%) - 4 stars: 55 reviews (20%) - 3 stars: 9 reviews (3%) - 2 stars: 8 reviews (3%) - 1 star: 15 reviews (5%) ### Secondary ratings - Ease of use: 4.5/5 - Value for money: 4.2/5 - Customer support: 4.3/5 - Functionality: 4.3/5 --- ### ''Secure Communication Solution With Secure login'' - Overall rating: 3/5 - Reviewer: Samuel S. - Industry: Internet - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered As per my overall experience CloudTalk is a secure customizable solution for truly enhancing communication operations across teams and clients. Its a reliable Cloud call solution with end to end encryption which ensure secure calls with secure login options. Clarifying billing would make make it more reliable. I recommend it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros CloudTalk is a user friendly tool for providing security for the call management and provide top priority for measuring data and communication. The auto attendant feature to improve our team experience by ensuring calls efficiently, reduce wait time and increase user satisfaction. Its regular updates maintain security compliance with company standard and role based access allows to control sensitive information. Custom call and personalized greetings rout rules on time with availability all the time. #### Cons The thing I liked least about CloudTalk is its basic phone support, getting quick personalized assistance can be challenging for me especially during workload hours. The billing structure is also bit confusing when going for additional features or for international calls the charges goes high. --- ### Makes everyday work noticeably easier! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Pharmaceuticals - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The tool allows us to make and receive calls directly from our PC. It also offers detailed analyses of our calling behavior, including the number of calls made, their average duration, and even a forecast for future calls. The app also runs flawlessly and without any problems on the iPhone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The app runs flawlessly on both phones and laptops, unlike many other products out there. The design and user-friendliness are truly excellent. The modern and appealing layout makes making and receiving calls a pleasure every time. #### Cons So far, we have had absolutely no problems with CloudTalk. Every feature meets our expectations and contributes to improving our daily communication. CloudTalk's ease of use and reliability make it an indispensable part of our studio. --- ### Gran herramienta de telefonía cloud respaldada por un equipo de soporte excepcional - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Banking - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered CloudTalk es una solución de telefonía cloud muy sólida para equipos de soporte. Más allá de la tecnología, lo que realmente marca la diferencia es el equipo que hay detrás: cercanos, comprometidos y siempre orientados a encontrar soluciones. Para cualquier empresa que gestione un volumen relevante de llamadas de atención al cliente, es una opción muy recomendable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros CloudTalk destaca especialmente por la calidad de su soporte y atención al cliente — siempre resolutivos, proactivos y con una actitud genuina de buscar soluciones. La funcionalidad de devolución de llamadas perdidas es un punto diferencial muy valioso para equipos de soporte, ya que garantiza que ninguna interacción con el cliente queda sin atender. La plataforma es estable y fiable para gestionar volúmenes altos de llamadas, y la integración con otras herramientas del stack facilita mucho el trabajo diario. #### Cons Las analíticas y el reporting podrían ser más completos y flexibles. Para equipos que necesitan métricas detalladas sobre el rendimiento del canal telefónico, las opciones de personalización de informes son algo limitadas y requieren exportar datos para análisis más avanzados. --- ### Cloudtalk review - Overall rating: 5/5 - Reviewer: Dhanesh V. - Industry: Education Management - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered After a few weeks of usuage the UI felt easy to use. Don’t need to recheck the number as name displays #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Genuine and integrations are good Name is displayed on call or double check on number is not required Shows what time the call has been done with recordings which is great too #### Cons Sometimes the wait time is a lot Trying to change the country number is a but confusion but it is manageable. Could be better at that. --- ### CEO - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Computer Software - Company size: 2-10 employees The reviewer experienced excellent support during the account setup, which made the process straightforward. Despite the sales team's pushy approach, the overall service was deemed worthy of hiring. Full review available after login on Software Advice --- ### Incident Manager - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Telecommunications - Company size: 51-200 employees The ease of use of CloudTalk allows for effective communication with global customers and partners. While it generally performs well, there are instances of slight delays or connectivity problems that could be improved. Full review available after login on Software Advice --- ### Great IVR & solid value - Overall rating: 5/5 - Reviewer: Matej K. - Industry: E-Learning - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered Very positive! Sending the high-five to their team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Besides having like every feature of the contact center available on the market, we like the easy-to-use interface, their team (especially support) and the pricing is better compared to the competitors. #### Cons The mobile app could be improved, but we prefer the desktop app anyways. --- ### Best All in One tool regarding communications - Overall rating: 5/5 - Reviewer: Pedro A. - Industry: Financial Services - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered Very good. Execelent Integrations and support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros In our company we try to always automate everything. And with Cloudtalk, using their integration with Hubspot / Make.com / API, we can easily do multi touch using their services: Send automatic SMS's, voicemails and even call dials. #### Cons The option to send MMS inside Europe. It's not possible yet. --- ### Looks good from a distance, but they're a mess internally - Overall rating: 2/5 - Reviewer: A R. - Industry: Entertainment - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The idea of the software being able to tie remote-access cell phones together is wonderful, but not fully fleshed out. Their IVR interface seems great on the webpage, but it often glitches, and calls just get dumped to a voicemail void with no message. #### Cons CloudTalk is a young system that promises more than it can deliver. They offer apps for all sorts of connection points, and integrated systems for automation... but once you get signed up, you learn that most of it is beta software and it's SUPER glitchy. The marketing team is propping up a half-built software system. The iPhone and Desktop apps do not work reliably (if-at-all). The Phone app cannot transfer calls or take SMS messages properly. It often just quits in the background on your phone so you don't even know that your phone cannot receive calls. The system also drops entire call processes and never lets you know that someone tried to call. I've tried calling our own office phone and not been able to get through to my own desk through cloudtalk. Their support chat service says "average response time is 5 minutes" but it usually is 2-4 hours, or a couple days. No explanation why. They REFUSE to get on the phone to solve issues unless you pay 2x as much for an Expert account, which is just a sign that they do not care about anyone but their premium customers. They will NOT go out of their way to help you. I had a lot of faith in this company when we first saw a demo of CloudTalk, and thought that it would be perfect for us, but they just put too many roadblocks in the way for us to continue using their service. I don't feel like a valued customer, and I don't see any improvement in a year. --- ### Great product and fantastic support! - Overall rating: 5/5 - Reviewer: Frederico L. - Industry: Leisure, Travel & Tourism - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered I can say 10/10. They have all that we need, and, in addition, they offered me great opportunities. a recent one was an article in their customer experience section. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The integration process was enjoyable, as we had a dedicated Sales manager taking care of our implementation. As we are already integrated, my favorite features are the interactive voice replies, missed calls, and the statistics we can use to improve our decisions. #### Cons The cloudtalk team is improving along the way. We have experienced some temporary bugs. --- Showing 1 - 10 of 273 Reviews [See All Reviews](https://www.softwareadvice.com/voip/cloudtalk-profile/reviews/) ## CloudTalk Popular Comparisons [Ringover vs CloudTalk](https://www.softwareadvice.com/voip/cloudtalk-profile/vs/ringover/)[Convoso vs CloudTalk](https://www.softwareadvice.com/voip/cloudtalk-profile/vs/safesoft-contact/)[DialedIn CCaaS vs CloudTalk](https://www.softwareadvice.com/call-center/chasedata-profile/vs/cloudtalk/)[Readymode vs CloudTalk](https://www.softwareadvice.com/compare/71871-cloudtalk/vs/171343-Readymode/)[Nextiva vs CloudTalk](https://www.softwareadvice.com/compare/2683-Nextiva/vs/71871-cloudtalk/)[LiveAgent vs CloudTalk](https://www.softwareadvice.com/voip/cloudtalk-profile/vs/liveagent/)[CallHippo vs CloudTalk](https://www.softwareadvice.com/call-center/callhippo-profile/vs/cloudtalk/)[Aircall vs CloudTalk](https://www.softwareadvice.com/call-center/aircall-profile/vs/cloudtalk/)[Five9 vs CloudTalk](https://www.softwareadvice.com/voip/cloudtalk-profile/vs/five9/)[Genesys Cloud CX vs CloudTalk](https://www.softwareadvice.com/voip/cloudtalk-profile/vs/genesys-contact-centre/)[3CX vs CloudTalk](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/cloudtalk/)[NiCE CXone vs CloudTalk](https://www.softwareadvice.com/voip/cloudtalk-profile/vs/incontact-hosted-call-center-software/)[JustCall vs CloudTalk](https://www.softwareadvice.com/voip/cloudtalk-profile/vs/justcall/) [Compare All Alternatives](https://www.softwareadvice.com/voip/cloudtalk-profile/alternatives/) ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4116) Recently recommended **6** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (157) Recently recommended **6** times [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (487) Recently recommended **5** times [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) **4.6** (145) Recently recommended **1** times Stuck Between Options? 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