# CloudTalk Software Reviews, Demo & Pricing - 2026 > Review of CloudTalk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/voip/cloudtalk-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / CloudTalk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/voip/cloudtalk-profile/reviews/)[Alternatives](https://www.softwareadvice.com/voip/cloudtalk-profile/alternatives/) # CloudTalk 2026: Benefits, Features & Pricing Wondering if CloudTalk is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview CloudTalk 4.4 [(269)](https://www.softwareadvice.com/voip/cloudtalk-profile/reviews/) Pricing Starting at $19.00 per month ### About CloudTalk CloudTalk is an AI-powered, cloud-based call center solution designed for modern sales and customer support teams. It simplifies both inbound and outbound communication by bringing everything together in one intuitive workspace. With 80+ advanced calling features and 80+ CRM and helpdesk integrations — including HubSpot, Salesforce, and Pipedrive — CloudTalk empowers teams to automate daily workflows, enhance productivity, and deliver exceptional customer experiences. Enjoy global coverage in 160+ countries, crystal-clear call quality, and AI Conversational Intelligence that transforms every call into valuable insights. Trusted by over 4,000 companies such as Nokia, Glovo, and Valutico. Start your FREE 14-day trial today and experience the future of AI-driven calling. Wondering if CloudTalk is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## CloudTalk User Interface ## Popular CloudTalk Alternatives Main Product CloudTalk 4.4 [(269)](https://www.softwareadvice.com/voip/cloudtalk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.24Value for money - 4.30Customer support - 4.32Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(876)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [800.com](https://www.softwareadvice.com/voip/800-com-profile/) 4.7 [(339)](https://www.softwareadvice.com/voip/800-com-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.61Value for money - 4.66Customer support - 4.62Functionality Pricing Starting at $23.00 per month Get Price Alternative Product [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.6 [(918)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Ratings Breakdown - 4.54Ease of use - 4.53Value for money - 4.54Customer support - 4.55Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/) 4.4 [(466)](https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.28Value for money - 4.09Customer support - 4.40Functionality Pricing Starting at $350.00 per year Get Price Alternative Product [RingEX](https://www.softwareadvice.com/call-center/office-profile/) 4.2 [(1204)](https://www.softwareadvice.com/call-center/office-profile/reviews/) Ratings Breakdown - 4.22Ease of use - 4.05Value for money - 4.01Customer support - 4.27Functionality Pricing Starting at $30.00 per month Get Price ## CloudTalk Pricing and Plans Starting price: $19.00 per month Free Trial Free Version Lite $19.00 per user, per month Plan includes: - (140+ Countries) - Automated Call Distribution - Click to Call - International Numbers - Mobile App - Unlimited Call Queuing - Unlimited Inbound & Intracompany Calls Essential $29.00 per user, per month Plan includes: - (140+ Countries) - Advanced Analytics With Unlimited History - Automated Call Distribution - Click to Call - Integrations to Other Systems - International Numbers - Mobile App - Open API - Real-Time Client Dashboard - Skill-Based Routing Read More Expert $49.00 per user, per month Plan includes: - (140+ Countries) - Advanced Analytics With Unlimited History - Automated Call Distribution - Call Monitoring (Call Barging - Call Whispering) - Click to Call - Integration - Integrations to Other Systems - International Numbers - Mobile App Read More Custom Pricing available upon request Plan includes: - (140+ Countries) - Advanced Analytics With Unlimited History - Automated Call Distribution - Call Monitoring (Call Barging - Call Whispering) - Click to Call - Custom Onboarding - Custom Reporting - Developer Support - Enterprise-Level Security Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## CloudTalk Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of CloudTalk Access Controls/Permissions Activity Dashboard Activity Tracking Agent Interface AI Summarization Alerts/Escalation Alerts/Notifications Answering Machine Detection API Archiving & Retention Audio/Video Conferencing Auto-Dialer Automated Attendant Automated Routing Automatic Call Distribution Automatic Outbound Dialer Blended Call Center By-Extension Reporting Callback Scheduling Call Center Integration Call Center Management Call Conferencing Call Disposition Call Duration Caller Profiles Call List Management Call Queues Call Reporting Call Scheduling Call Screening Call Tagging Call Tracking Call Tracking Metrics Call Transcription Call Transfer Call Volume Campaign Analytics Campaign Management Campaign Specific Caller ID Collaboration Tools Communication Management Computer Telephony Integration Conferencing Contact Database Conversion Tracking Customer Database Customer Experience Management Customer History Customizable Caller ID Customizable Fields Customizable Reports Data Import/Export Employee Coaching Tools Employee Directory Fax Management FCC Compliance Feedback Management File Transfer For Cloud Phone Systems FTC Compliance Inbound Call Center Inbound Reporting Integrations Management Interaction Tracking Keyword Tracking Knowledge Base Management KPI Monitoring Lead Management List Management Manual Dialer Mobile Access Monitoring Multi-Channel Communication Multiple Scripts Multiple User Accounts On-Demand Recording Online Voice Transmission Outbound Call Center Outbound Reporting PBX Performance Metrics Phone Key Input Power Dialer Predictive Dialer Preview Dialer Progressive Dialer Purchasing & Receiving Quality Management Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Recording Remote Access/Control Reporting & Statistics Ring Groups Role-Based Permissions Sentiment Analysis SIP Trunking SMS Marketing SMS Messaging Survey/Poll Management Text to Speech Third-Party Integrations Unattended Call Management Unified Communications User Management Video Conferencing Virtual Call Center Virtual Extensions Voice Customization Voice Mail Voicemail Transcription Voice Recognition VoIP VoIP Connection Who Answered Log Workflow Automation Workflow Management ## CloudTalk Integrations HubSpot CRM Integration rated undefined from -1 review HubSpot Service Hub Integration rated undefined from -1 review BigCommerce Integration rated undefined from -1 review LiveAgent Integration rated undefined from -1 review Make Integration rated undefined from -1 review Google Contacts Integration rated undefined from -1 review See all 27 integrations ## CloudTalk User Reviews Overall Rating 4.4 Ratings Breakdown 5 68% 4 20% 3 3% 2 3% 1 6% Secondary Ratings Ease of Use 4.5 Value for money 4.2 Customer support 4.3 Functionality 4.3 Matej K. Verified reviewer E-Learning 2-10 employees Used daily for less than 2 years Review source Reviewed December 2022 Great IVR & solid value 5 Very positive! Sending the high-five to their team. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Besides having like every feature of the contact center available on the market, we like the easy-to-use interface, their team (especially support) and the pricing is better compared to the competitors. Cons: The mobile app could be improved, but we prefer the desktop app anyways. Reasons for choosing CloudTalk Best value for the pricing, solid support Read More PA Pedro A. Verified reviewer Financial Services 51-200 employees Used daily for less than 2 years Review source Reviewed October 2023 Best All in One tool regarding communications 5 Very good. Execelent Integrations and support. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: In our company we try to always automate everything. And with Cloudtalk, using their integration with Hubspot / Make.com / API, we can easily do multi touch using their services: Send automatic SMS's, voicemails and even call dials. Cons: The option to send MMS inside Europe. It's not possible yet. Reasons for choosing CloudTalk Less expensive and more options / integrations Read More AS Andres S. Verified reviewer Outsourcing/ Offshoring 1001-5000 employees Used daily for more than 2 years Review source Reviewed February 2023 Unreliable tool for small businesses that do not work 24/7 2 Ratings Breakdown 4 Ease of use 2 Value for money 1 Customer support 3 Functionality Pros: The waiting time for the phone lines is short. That is the main positive thing Cons: Reception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during the middle of the night, without asking/advising their night-users about itCustomer service is awful. Reasons for switching to CloudTalk Cloudtalk includes an option for SMS's Vendor Response I'm sorry to hear about your disappointing experience with us. It's always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn't live up to your expectations on this occasion. I'm thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at support@cloudtalk.io to discuss how we can make this right. Replied March 2023 Read More FL Frederico L. Verified reviewer Leisure, Travel & Tourism 51-200 employees Used daily for less than 2 years Review source Reviewed November 2020 Great product and fantastic support! 5 I can say 10/10. They have all that we need, and, in addition, they offered me great opportunities. a recent one was an article in their customer experience section. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The integration process was enjoyable, as we had a dedicated Sales manager taking care of our implementation. As we are already integrated, my favorite features are the interactive voice replies, missed calls, and the statistics we can use to improve our decisions. Cons: The cloudtalk team is improving along the way. We have experienced some temporary bugs. Reasons for choosing CloudTalk Cloudtalk team was more responsive and quickly introduced us to all the features we were looking for. Reasons for switching to CloudTalk The hardness to communicate with Twillio and to obtain support for our desirable functions. Read More IL Iliana L. Verified reviewer Insurance 11-50 employees Used daily for less than 6 months Review source Reviewed August 2020 Cloudtalk is the many tools in one 5 It's a really great app especially because you can do more things than just call a contact. Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The features me and my team like the most are the possibility to send SMS and get replies, from your contacts, the possibility to use tags in order to categorize your calls, and leave notes at any time even when the call is over or maybe you have forgotten to write something and you can go back to the call history. I like it because it gives you the idea of a real phone so you can do more things with one app. Plus, the statistics dashboard is excellent. Cons: The thing I liked the least at the beginning was some technical problems we faced with the integration with our CRM. Reasons for choosing CloudTalk Because the moment I talked with the sales manager I understood immediately that they are flexible on adapting to the needs of the customer, present everything they can provide and helo with whatever the customer needs and that is something great because there are tools (similar and not) that you need a lot of time before you have an answer from the support team. Reasons for switching to CloudTalk Because we had limited feautres with the old program and we didn't have the maximum control of the inbound or outbound calls. Read More CQ Careyn Q. Verified reviewer Real Estate 11-50 employees Used daily for less than 6 months Review source Reviewed October 2019 App is Good But Still Needs Improvement 3 Benefits: -I can go anywhere with the handy mobile app on my iphone and still take business calls while mobile -I can listen to the recordings anytime and go back to them when necessary -I can easily connect with guests and colleagues and this drives more value into the business. Ratings Breakdown 4 Ease of use 4 Functionality Pros: Upsides of Using CloudTalk: -It has International calling capability -It has a mobile app available for iPhone users -It identifies who's logged in or not for internal users -There is Caller ID -I like the fact that most calls are recorded automatically is readily available for listening -Easy to use; straightforward interface, userfriendly -Dashboard is very useful and has all the information I need Cons: Least Helpful / Dislikes -The status showing if people are online/offline is not always accurate -The application malfunctions regularly (maybe bugs) -Calls are not being routed correctly sometimes -Callers wait for a long time waiting when they are transferred -Caller ID names not accurate -No mobile phone app available for Android users - please create soon!!! Reasons for switching to CloudTalk Switch was made as part of the company's restructuring process. Read More MZ Maddy Z. Verified reviewer Sporting Goods 2-10 employees Used daily for less than 6 months Review source Reviewed June 2021 Great for remote working! 4 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 3 Functionality Pros: I love how easy it is to download and integrate. Love that it rings all the operators at once and we all have access to all of the data. Love that is synchronizes with our customers so we can ass that little extra touch of personality. Cons: The phone application needs more work. Doesn't seem to "ring" unless the app is open. Would love to have more mobility since working remote. Reasons for switching to CloudTalk needed to be able to ring the same line to mulitple users Read More VS Victor S. Verified reviewer Accounting 2-10 employees Used daily for less than 6 months Review source Reviewed August 2020 Well functioning and good integration with HubSpot 4 We are able to better document our communication with customers in HubSpot. We are able to get more data on our communication Ratings Breakdown 5 Ease of use 4 Value for money 2 Customer support 4 Functionality Pros: Integration with HubSpot allows for all of the information to be documented in HubSpot. This allows for recording calls on tickets and getting call analytics for the reports dashboard in Hubspot Cons: The customer service was sometimes slow to respond or did not have answers for my questions. We have encountered some bugs with the service but they have not been critical and were fixed very quickly after giving information. Reasons for choosing CloudTalk Ease of use and ease of deployment. Reasons for switching to CloudTalk Freshcaller did not have a good integration for hubspot Read More PD Philipp D. Verified reviewer Logistics and Supply Chain 2-10 employees Used daily for less than 6 months Review source Reviewed January 2022 Simple cloud phone system with a reasonable pricing 5 Using CloudTalk as a could-based phone system for our sales and customer support. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: 1\. Providing local phone numbers in our country (not many competitors do that) for a reasonable initial payment and monthly fee. 2. Overall reasonable pricing. 3. All features we require were available in the basic plan. Cons: 1\. Mobile app functionality is a bit outdated 2. Interface could be more intuitive 3. Outbound calls are expensive in our region (though this is typical for all products on the market) Reasons for choosing CloudTalk Availability of local numbers + competitive pricing. Read More JC Joey C. Verified reviewer Non-Profit Organization Management 2-10 employees Used daily for less than 6 months Review source Reviewed May 2020 Excellent Cloud Base Phone System 4 Cloudtalk gave us full flexibility over our incoming phone setup. We can easily switch between mobiles, computers, etc wherever we are and it connects with our CRM, so all calls our tracked and connected into our other workflows. Ratings Breakdown 3 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I was very impressed with the customer support we received from Cloudtalk. From our first contact to the porting of our number (the reason why we had to leave our previous provider) went fast and smooth. It has all the functionalities you'd want from a cloud based phone system. Cons: If you're new to a cloud based phone system, the setup can be a bit confusing and the guiding documentation is quite complex. Reasons for switching to CloudTalk Very disappointed by support, completely stopped all communication and failed to port our number. Read More Showing 1 - 10 of 269 Reviews [See All Reviews](https://www.softwareadvice.com/voip/cloudtalk-profile/reviews/) ## CloudTalk Popular Comparisons [Ringover vs CloudTalk](https://www.softwareadvice.com/voip/cloudtalk-profile/vs/ringover/)[800.com vs CloudTalk](https://www.softwareadvice.com/voip/800-com-profile/vs/cloudtalk/)[Nextiva vs CloudTalk](https://www.softwareadvice.com/compare/2683-Nextiva/vs/71871-cloudtalk/)[3CX vs CloudTalk](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/cloudtalk/)[Zoom Phone vs CloudTalk](https://www.softwareadvice.com/voip/cloudtalk-profile/vs/zoom-phone/)[JustCall vs CloudTalk](https://www.softwareadvice.com/voip/cloudtalk-profile/vs/justcall/)[Dialpad vs CloudTalk](https://www.softwareadvice.com/voip/cloudtalk-profile/vs/dialpad/)[Aircall vs CloudTalk](https://www.softwareadvice.com/call-center/aircall-profile/vs/cloudtalk/) [Compare All Alternatives](https://www.softwareadvice.com/voip/cloudtalk-profile/alternatives/) ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (565) Recently recommended **5** times [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) **4.5** (94) Recently recommended **4** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **3** times Stuck Between Options? 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