--- title: "CloudTalk Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of CloudTalk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if CloudTalk is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/cloudtalk-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / [CloudTalk](https://www.softwareadvice.com/voip/cloudtalk-profile/) / CloudTalk Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/cloudtalk-profile/) Reviews [Alternatives](https://www.softwareadvice.com/voip/cloudtalk-profile/alternatives/) # CloudTalk User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 269 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.3/5 - Value for money: 4.2/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 183 reviews (68%) - 4 stars: 55 reviews (20%) - 3 stars: 8 reviews (3%) - 2 stars: 8 reviews (3%) - 1 star: 15 reviews (6%) ### Most mentioned pros - Features like call recording, smart routing, and analytics help improve team performance. - fast calling, with the plugin you can dial directly from the web pages, you don't have to worry about making a typo - In our company we try to always automate everything. And with Cloudtalk, using their integration with Hubspot / Make.com / API, we can easily do multi touch using their services: Send automatic SMS's, voicemails and even call dials. ### Most mentioned cons - After call response is not unto the mark can be improved and ringtones in it are not that great - Pricing can become expensive as you scale or add premium features. - They are not commited to problem solving, and give standard responses that in the end, does not get the issue resolved. ## CloudTalk customer reviews Showing reviews 1-25 of 269 (page 1). ### Great IVR & solid value - Overall rating: 5/5 - Reviewer: Matej K. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered Very positive! Sending the high-five to their team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Besides having like every feature of the contact center available on the market, we like the easy-to-use interface, their team (especially support) and the pricing is better compared to the competitors. #### Cons The mobile app could be improved, but we prefer the desktop app anyways. #### Reasons for choosing CloudTalk Best value for the pricing, solid support --- ### Best All in One tool regarding communications - Overall rating: 5/5 - Reviewer: Pedro A. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered Very good. Execelent Integrations and support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros In our company we try to always automate everything. And with Cloudtalk, using their integration with Hubspot / Make.com / API, we can easily do multi touch using their services: Send automatic SMS's, voicemails and even call dials. #### Cons The option to send MMS inside Europe. It's not possible yet. #### Reasons for choosing CloudTalk Less expensive and more options / integrations --- ### Unreliable tool for small businesses that do not work 24/7 - Overall rating: 2/5 - Reviewer: Andres S. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The waiting time for the phone lines is short. That is the main positive thing #### Cons Reception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during the middle of the night, without asking/advising their night-users about itCustomer service is awful. #### Reasons for switching to CloudTalk Cloudtalk includes an option for SMS's #### Vendor response I'm sorry to hear about your disappointing experience with us. It's always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn't live up to your expectations on this occasion. I'm thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at support@cloudtalk.io to discuss how we can make this right. Replied March 2023 --- ### Great product and fantastic support! - Overall rating: 5/5 - Reviewer: Frederico L. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered I can say 10/10. They have all that we need, and, in addition, they offered me great opportunities. a recent one was an article in their customer experience section. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The integration process was enjoyable, as we had a dedicated Sales manager taking care of our implementation. As we are already integrated, my favorite features are the interactive voice replies, missed calls, and the statistics we can use to improve our decisions. #### Cons The cloudtalk team is improving along the way. We have experienced some temporary bugs. #### Reasons for choosing CloudTalk Cloudtalk team was more responsive and quickly introduced us to all the features we were looking for. #### Reasons for switching to CloudTalk The hardness to communicate with Twillio and to obtain support for our desirable functions. --- ### Cloudtalk is the many tools in one - Overall rating: 5/5 - Reviewer: Iliana L. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered It's a really great app especially because you can do more things than just call a contact. Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The features me and my team like the most are the possibility to send SMS and get replies, from your contacts, the possibility to use tags in order to categorize your calls, and leave notes at any time even when the call is over or maybe you have forgotten to write something and you can go back to the call history. I like it because it gives you the idea of a real phone so you can do more things with one app. Plus, the statistics dashboard is excellent. #### Cons The thing I liked the least at the beginning was some technical problems we faced with the integration with our CRM. #### Reasons for choosing CloudTalk Because the moment I talked with the sales manager I understood immediately that they are flexible on adapting to the needs of the customer, present everything they can provide and helo with whatever the customer needs and that is something great because there are tools (similar and not) that you need a lot of time before you have an answer from the support team. #### Reasons for switching to CloudTalk Because we had limited feautres with the old program and we didn't have the maximum control of the inbound or outbound calls. --- ### App is Good But Still Needs Improvement - Overall rating: 3/5 - Reviewer: Careyn Q. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered Benefits: -I can go anywhere with the handy mobile app on my iphone and still take business calls while mobile -I can listen to the recordings anytime and go back to them when necessary -I can easily connect with guests and colleagues and this drives more value into the business. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Upsides of Using CloudTalk: -It has International calling capability -It has a mobile app available for iPhone users -It identifies who's logged in or not for internal users -There is Caller ID -I like the fact that most calls are recorded automatically is readily available for listening -Easy to use; straightforward interface, userfriendly -Dashboard is very useful and has all the information I need #### Cons Least Helpful / Dislikes -The status showing if people are online/offline is not always accurate -The application malfunctions regularly (maybe bugs) -Calls are not being routed correctly sometimes -Callers wait for a long time waiting when they are transferred -Caller ID names not accurate -No mobile phone app available for Android users - please create soon!!! #### Reasons for switching to CloudTalk Switch was made as part of the company's restructuring process. --- ### Great for remote working! - Overall rating: 4/5 - Reviewer: Maddy Z. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I love how easy it is to download and integrate. Love that it rings all the operators at once and we all have access to all of the data. Love that is synchronizes with our customers so we can ass that little extra touch of personality. #### Cons The phone application needs more work. Doesn't seem to "ring" unless the app is open. Would love to have more mobility since working remote. #### Reasons for switching to CloudTalk needed to be able to ring the same line to mulitple users --- ### Well functioning and good integration with HubSpot - Overall rating: 4/5 - Reviewer: Victor S. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered We are able to better document our communication with customers in HubSpot. We are able to get more data on our communication #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Integration with HubSpot allows for all of the information to be documented in HubSpot. This allows for recording calls on tickets and getting call analytics for the reports dashboard in Hubspot #### Cons The customer service was sometimes slow to respond or did not have answers for my questions. We have encountered some bugs with the service but they have not been critical and were fixed very quickly after giving information. #### Reasons for choosing CloudTalk Ease of use and ease of deployment. #### Reasons for switching to CloudTalk Freshcaller did not have a good integration for hubspot --- ### Simple cloud phone system with a reasonable pricing - Overall rating: 5/5 - Reviewer: Philipp D. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Using CloudTalk as a could-based phone system for our sales and customer support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros 1. Providing local phone numbers in our country (not many competitors do that) for a reasonable initial payment and monthly fee. 2. Overall reasonable pricing. 3. All features we require were available in the basic plan. #### Cons 1. Mobile app functionality is a bit outdated 2. Interface could be more intuitive 3. Outbound calls are expensive in our region (though this is typical for all products on the market) #### Reasons for choosing CloudTalk Availability of local numbers + competitive pricing. --- ### Excellent Cloud Base Phone System - Overall rating: 4/5 - Reviewer: Joey C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Cloudtalk gave us full flexibility over our incoming phone setup. We can easily switch between mobiles, computers, etc wherever we are and it connects with our CRM, so all calls our tracked and connected into our other workflows. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I was very impressed with the customer support we received from Cloudtalk. From our first contact to the porting of our number (the reason why we had to leave our previous provider) went fast and smooth. It has all the functionalities you'd want from a cloud based phone system. #### Cons If you're new to a cloud based phone system, the setup can be a bit confusing and the guiding documentation is quite complex. #### Reasons for switching to CloudTalk Very disappointed by support, completely stopped all communication and failed to port our number. --- ### Good tool for fast dialing - Overall rating: 4/5 - Reviewer: Eva L. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. fast calling, with the plugin you can dial directly from the web pages, you don't have to worry about making a typo #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros you can easily dial numbers from CRM, fast #### Cons if you want to redirect calls from your mobile to cloudtalk, it has a voice that is usually muted by everyone (but this is not a cloudtalk problem) --- ### Promised loads - sadly failed to deliver in many ways - Overall rating: 2/5 - Reviewer: Ciaran C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Cloudtalk started ok for us - sadly the system was not the easiest to use for some team members and the app was pretty rough to use on mobiles devices - which was a bit of a pain. The sync feature into CRM's was nice - but call quality did drop and suffer from time to time - which was a real pain for us. We tried a few different things with the company - but in the end left. The worst thing is their cancellation terms - zero refund - no matter what! I would not touch them - quality issues, really bad app experience and then brutal support/refund policy. Run!!! There are loads more options out there. Run run run. Sad to have to write this - but very disappointed in the company today. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The call recording & integration into our CRM was a really nice feature for us #### Cons We always missed calls - the apps were awful - which was a killer for us. Finally when we left the awful refund policy - zero refund. I got billed for 1 year the day I left - within hours! Refused to refund the payment - morally and ethically incredibly wrong - awful for all of these reasons. Really disappointed. #### Reasons for choosing CloudTalk Good sales pitch....disappointing delivery. #### Reasons for switching to CloudTalk Needed a better service that linked into our CRM, recorded and scaled. --- ### Great business phone system, awesome quality! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Online Media - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered Our whole phone communications runs using CloudTalk. We have sales and support team using it. Love their customer support team. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros CloudTalk is very easy to setup with smooth integrations, which really helps with productivity. We use Pipedrive integration for sales and Help Scout integration for support team. After couple of weeks we have really benefited from using it - saved us a lot of time, which we invest into better customer support and helps us focus on growing our business. #### Cons None, so far it's been very smooth ride without any hassles. #### Vendor response Dear client, thank you very much for taking the time to leave us this review. We understand that the time is money for our customers. To save their time, CloudTalk focuses on the providing many advanced features and integrations for customers and we are really happy that you appreciate it. Thanks! Kris from CloudTalk Replied June 2019 --- ### Great telephony system, great CRM integrations - Overall rating: 5/5 - Reviewer: Rudy S. - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered Their support is amazing and their support staff as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's very easy to use. Also updating is very easy and fast. #### Cons Sometimes it would give us an error or say things like call not connected. #### Reasons for choosing CloudTalk The price and service was reasonable. --- ### Not recommended - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered We wanted to scale the service for support & delivery team, but after trial experience chose a more expensive, but more reliable solution #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Cloudtalk is easy to set up and has generally favourable pricing and quick support #### Cons Mobile app is imposible to use. Some customers complained about the call quality #### Reasons for switching to CloudTalk performance --- ### Great costantly evolving tool. - Overall rating: 5/5 - Reviewer: Tomas J. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This tool helps us seamlessly maintain contact with our customers around the globe. Essential for our line of work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very intuitive and easy to use. Swift, professional and helpful customer support. #### Cons Nothing major to think of. Usual small bugs here and there. Absolutely acceptable for every SaaS tool. Always promptly resolved. #### Vendor response Hi Tomas! Thanks for taking the time to complete a review of your experience. We are really grateful that you are already with us for more than 1 year and you always help us improve our tools though your feedback. Have a great day! Kris Replied June 2019 --- ### Intuitive tool with a huge impact on our calls - Overall rating: 5/5 - Reviewer: Filip F. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This IVR builder boasts impressive visuals, reliable call recording and monitoring features, and a top-notch support team that sets it apart. #### Cons So far, there is nothing I could mention. All the minor issues were efficiently solved with the customer support. #### Vendor response Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated! Our customer service team was thrilled by your stellar review. I appreciate you sharing! The fact that you like our call flow designer and other tools makes us very happy. Everything is made worthwhile by this. And it's amazing, knowing that there isn't anything you consider to be a con! It really motivates us all to keep becoming better. Replied March 2023 --- ### Integrated with our help desk app - works perfectly - Overall rating: 5/5 - Reviewer: Michal K. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered We are using LiveAgent daily and we were looking for phone system in cloud that offers integration with it. CloudTalk has done it great. So we now provide excellent customer support without hassle. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to manage, it's in cloud, good support, relevant pricing. #### Cons Missing mobile app. I hope they will develop one soon. #### Vendor response Thanks Michal for the positive reviews of CloudTalk :) Indeed, mobile app is in testing so it should be out very soon! Replied July 2019 --- ### Run Away - Overall rating: 1/5 - Reviewer: Debora B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Terrible. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The system works properly in most cases, but there are a lot of connection issues #### Cons I have been without a customer support number in my company for 4 days, and I have had close to zero assitance to solve my issue. They are not commited to problem solving, and give standard responses that in the end, does not get the issue resolved. I do not recommend this product --- ### Cloudtalk works since day one! - Overall rating: 5/5 - Reviewer: Aaron S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered All in all it’s a very good solution if you need a VoIP System. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It works and every time we had a question the support helped us very fast. #### Cons The cost for mobile number calls is a little bit to high of you use it a lot. --- ### User friendly system that help you scale your sales! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered Many of my colleaguse work remotely and CloudTalk help us to have a general overview about what is happening. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We work with Pipedrive, and it integrates with this CRM system very good.Its really user friendly system that has many great functionalities (like recording your calls in both systems) #### Cons There was an issue with tagging, but I have been informed they are working on it. --- ### VoIP service - a fair choice - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We onboarded CloudTalk to equip our business development representatives with a reliable business phone. It is expensive when comparing to other option, but delivers good quality for it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The integration capabilities with available CRM tools (pipedrive, zoho, etc.) like click-to-dial and automatic recordings and notes. The ease of use and mobile applications are also great benefits for this tool. Call quality is quite impressive as well. #### Cons The solution is overpriced. By recommended a user-based subscription, small-to-medium teams will have a hard time finding the budget to accomodate this service for constant international calls. CloudTalk's support has also proven to be less responsive than what would be desired. --- ### All in all a good VoIP solution - Overall rating: 4/5 - Reviewer: Erik F. - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered CloudTalk helps us save time. With the SalesForce integration, we can easily track our calls with our clients. No information gets lost and we can focus on our main business without having to worry about tracking every call and activity in SalesForce. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros In my opinion, CloudTalk meets the needs of companies that want to engage with customers via VoIP. Next to the clean interface, it is remarkable how fast customer support is. Within 24h you get a professional response to your request. This is crucial in today's business world. Also, the onboarding process did not take too long, because many functions are intuitive. All in all a good solution. #### Cons Areas of improvement could be found in the SalesForce Integration. While I generally believe it is impressive to log calls automatically in SalesForce when using CloudTalk, I think the integration settings and installation could be more user-friendly. It took me quite a long time to find out how to utilize the integration to save us time. Now it works, and we are happy we are working with CloudTalk. --- ### Good price / quality ratio. Customer support - Overall rating: 5/5 - Reviewer: Lukáš H. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered With customer support and administrators, we have always solved our requirements very quickly. I recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been working with CloudTalk for 3 years and have always been satisfied with their services. Good calls, good support. #### Cons They could lower the cost of fixed line calls within the Czech Republic. #### Reasons for choosing CloudTalk Support in our language, price, compatibility --- ### Just OK - Overall rating: 4/5 - Reviewer: Nicole R. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It integrates with HelpScout, is relatively affordable, and meets most of what we need. #### Cons Purchasing and onboarding are the worst. Once we purchased a plan, there was no way to upgrade without contacting support! Let me repeat that...we couldn't give them more money without contacting them - no easy "upgrade" button that is so common with all other subscription-based business models I've ever dealt with. Also, due to the company's location and business hours, those in the US will need to wait till morning hours to contact support. There are other things I'd love to change about it. There is a loud BEEP they insert at the end of the custom greeting that we cannot remove. It's jarring. Also, odd things happen like we uploaded all new sound files and they didn't "take". Turns out they had a database issue, so we had to reupload them. It took 24 hours to resolve this due to the time difference. There's more, but I'll stop there. ## More reviews [Next reviews](https://www.softwareadvice.com/voip/cloudtalk-profile/reviews/?page=2) --- CloudTalk Reviews, Pros and Cons - 2026 Software Advice