CloudTalk

Mitel

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Ratings & Reviews

Overall Rating

4.71 / 5 (107)

4.25 / 5 (208)

Ease-of-Use

5.0 / 5

4.0 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.5 / 5

4.0 / 5

Last Reviewed

March 31, 2020

March 26, 2020

Pros/Cons

  • Pros

  • I love the ease of use for the dashboard that allows me to keep track of my number of daily calls. This makes it easier to fill out my end of day reports for my supervisors.

  • Cloudtalk is super easy to use and does the job that far more complex systems do, but much better. Very Intuitive. The support team is really friendly and very responsive.

  • Cons

  • small outages, but not often, it was probably caused by the Internet

  • We started to use CloudTalk more than 2 years ago, back then it was quite basic product with lots of features missing. But they managed to grow and add a lot of stuff and fix most of the issues.

  • Pros

  • What I enjoy the most about this product is that is very user friendly. The interface is easy to maneuver around.

  • The biggest pro for us was it's simple. Easy to use. Rolled it out to the floor in just a week and only a single training. We loved it's usability.

  • Cons

  • the telephones hadware are not bad, but some often got issues and from tenth that we buy always one have an issue

  • They have less system integrations than other companies on the market, but overall a great system nonetheless

Product Demo & Pricing

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Advisor Recommendations & User Awards

FrontRunners

N/A

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Number of times our advisors have recommended this product

(in the last 30 days)

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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