CloudTalk vs ZIWO
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.5 / 5
4.6 / 5
Value for Money
4.2 / 5
4.6 / 5
Customer Support
4.3 / 5
4.7 / 5
Functionality
4.3 / 5
4.6 / 5
Last Review Written
February 15, 2024
December 16, 2023
Pros/Cons
Pros
- Great first interaction with my CloudTalk rep and still get great support when needed. Very pleased to be using it.
- The customer service is very good and responds quickly and solution-oriented. I was very happy how fast and easy the solved my requests.
- Super simple to set up and is cross platform so it work just about everywhere. Perfect for a growing ecommerce business like ours since there's room in the product features to scale with our needs.
Cons
- The worst experience ever. First of the app for phone doesn't do sms and the desktop version is horrible It takes over 48 hours or more to get a response from anyone.
- Purchasing and onboarding are the worst. Once we purchased a plan, there was no way to upgrade without contacting support.
- The communication WAS the worst I have even experience. You might not hear from them for 2 or 3 days and I know that they read my emails because of tracking.
Pros
- Quality of the call is good and helps to serve the clients efficiently and with Clarity.
- All in all, we enjoyed the service, the customer service and the team assistance on us has been superb.
- Easy to self monitor and self improve - great to listen back to sales calls and identify key areas for improvement - easy to check sales strategy etc.
Cons
- How it lags under heavy load and the hotlines (7 Digits) in Kuwait does not connect.
- The sound of the phone ringing is annoying to the ear.
- Sometimes the call logs get missing. If someone transfers the call then only this happens.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
