ConnectWise ScreenConnect vs Talkdesk

RATING:

4.7

(1900)

ConnectWise ScreenConnect has 1900 reviews and a rating of 4.68 / 5 stars vs Talkdesk which has 722 reviews and a rating of 4.53 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (1900)
4.5 (722)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
March 18, 2024
February 16, 2024
Pros/Cons
  • Pros

  • I love the ease of connecting to other offices to see if they have appointment availability. I love that I can even do it on vacation.
  • I really like the ease of use and the ability to integrate with other products in our inhouse customer support solution.
  • Cons

  • The worst part, which is minor is the amount of customisation and branding.
  • While using the ConnectWise Control, the connection seem to drop quite often which can interrupt the work being done on the device.
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  • Pros

  • Talkdesk is fairly easy to use and offers a significant amount of customization and robust functionality. The user experience is quite intuitive and overall it operates consistently.
  • For it is the best in its field it is definitely above other software of the same kind and its price is quite affordable for the work it does.
  • Cons

  • There are some features that cannot be customized by the end user and must be modified by support personnel, this can be frustrating at times.
  • When listening to recordings, the caller and agent voices go between 2 speakers on the headphones and its a bit irritating.
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Pricing Range
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Product Demo
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Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2024

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos