All Consolto Reviews

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User Profile

Hoang

Verified reviewer

E-Learning, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

Consolto - my lovely solution

Consolto helped to me save big time and money by setting up once for both virtual meetings booking, and virtual meeting video calling. And Consolto did that with a neat and convenient workflow, allowing two-ways communication between my staff and my clients (both can book meeting). This is really valuable.

PROS

Consolto is incredible. I have been looking for long to find a combined solution that can help me to solve 2 issues at one time: - To allow clients to book / schedule meetings with my staff, and to allow my staff to easily arrange meeting with clients - And more importantly, to conduct virtual meetings within the booking app. I had quite a few apps for each, but none for both. Until I found Consolto. Consolto helped me to address both issues in the same app, with a super clean UI and logical UX. I love the dashboard with full information (including analytics of the operations of the widget), and how easy and convenient it is to set up and place the widget for meeting booking / video chat right in my website.

CONS

I got some glitch when I accessed Consolto sometimes. But I guess it is due to my Internet connection where I live. Other than that, I am happy with Consolto.

Vendor Response

Amazing! Thank you so much!!!

Replied August 2021

Ezzi

International Trade and Development, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Amazing Platform – Highly Recommended!

For more than two years, I have been searching for a complete All-In-One Solution to help me develop better customer relationships. I have purchased and tested every platform I came across, but they all come short. Finally, My Dream Has Come True! I found Consolto to help my company generate more leads and develop better customer relationships.

PROS

The Consolto platform offers a list of must-have features to allow any business to build an exceptional customer experience via Live Text Chat, Audio Chat, Video Chat, ClickNTalk Page, Lead Generation Contact Us Form, etc. A complete All-In-One Solution that allows small and medium-sized businesses to compete with big companies. I purchased the GENIUS plan, and it is worth every penny! Pros: 1. Very intuitive platform! The onboarding and the installation are a piece of cake. It only took me literally 5 minutes to configure and install the chat widget on my corporate website. 2. The most significant thing we love about Consolto is that it supports the Right-to-Left (RTL) languages such as Arabic & Hebrew. Since my company has many clients in the Middle East, Consolto solved one of the biggest headaches. It is now effortless to build our Lead Generation strategy via the built-in Contact Us form and communicate and market our products and services to our multilingual global client base. 3. Customer service and support are top-notch. I was able to chat with Ilan, the [SENSITIVE CONTENT] of Consolto, during the weekend. He addressed all my questions and provided all the resources I need to learn more about the platform features. When it comes to customer service, I wish there were more than 5 Tacos to give! Please keep up this outstanding customer service!

CONS

Nothing I can think of for now. Even if I find something down the road, I am not worried about it because the team behind this platform is very responsive and listens to the community’s requests. Based on the customer experience I have enjoyed and the team’s passion for making it even better, I will give this great SaaS Platform 5 Stars & the SUPPORT 5 Stars.

Reason for choosing Consolto

Because the Consolto SaaS platform is the only true All-in-One solution that helps small and medium-sized companies build business relationships.

McKenzie

Venture Capital & Private Equity, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Affordable Option for MVPs / Product Testing

I really the setup process on the back end which is a little cluttered but its easy to get use to after watching the tutorial.

PROS

I was able to install very quickly and test new products much faster. And I like that agents can manage their own accounts.

CONS

I really do not like the icon that loads the pages. Its 2 purple icons that flash repeatedly and are tacky.

Reason for choosing Consolto

It has text/video chat for agents, multiple employees can manage their own accounts.

Reasons for switching to Consolto

Much easier to setup and more affordable.

Vendor Response

Hi McKenzie! Thank you for your review! This really helps us improving Consolto You can change the icon in the widget center, I will send by email Merry Christmas and a very happy new year Neta Gafni Consolto CMO

Replied December 2020

Anonymous

2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2021

All in one tool for the future

Overall a great product and reliable customer support, so I’m looking forward to see how they will grow in the future.

PROS

Great to have my most important communication tools in one place. The set up is simple and easy to install to get going. Video chat and scheduling is smooth process.

CONS

Lack of sub-accounts for organization and basic customization options plus no CNAME for white-label at the moment.

Reasons for switching to Consolto

Terrible customer support and with the platform being nothing special I had to look elsewhere since the support was unreliable.

Maurisa

Research, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2021

⚰️ RIP Zoom

Consolto is allowing me to manage my energy. Let me explain Prior to Consolto I had to duck tape a collection of communication tools to create a nice communication experience - this took a lot of time to research, install, and manage. Which lead to me NOT wanting to engage with people because I dreaded having to find all the login to reply / engage - it was simple to much to handle. I am very grateful for Consolto - I now have a time block on my calendar to communicate with my people without having to be stressed out about all the tech stuff! This software has saved me so much energy - allowing me to work smart. Consolto offers a sustainable communication management I no longer dread chatting or conferencing with anyone because I know where everything is and if I have any issues I only have to ask ONE company to help me with an issue. My overall experience the Consolto has been delightful!

PROS

Consolto lets you have a communication HQ! I like that I don't have to piecemeal all my communication elements anymore - call conversations have a home no more copy and pasting or screen shots from all the tools and tossing into a online folder.

CONS

The one thing I like the least about Consolto is that when are client selects a date for an online meeting they area given two (2) date options. - I'd like if this feature had an option to only select a SINGLE date/time

Reasons for switching to Consolto

Consolto has removed the friction with online communications. They offer a streamline experience without all the stress!

David

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

One of the top AppSumo apps I’ve bought.

Provides a much better customer and lead experience. Much higher close rate because of live interaction. Provides the user with a higher level of comfort and trust. We create a better brand and more substantial authority through live chat, calls, messaging, and video chats.

PROS

I’ve been looking for a way to provide a great customer experience for my clients and leads. I’ve found it in Consolto. It’s a CRM wrapped in a virtual box. I can communicate with video chat, text, and so much more. And since we are a virtual team, a cloud-based application takes the headaches out of spending a ton of money hosting my own cloud-based servers.

CONS

More training videos. But live chat and video for training is only a click away.

Reason for choosing Consolto

More robust features. Lifetime deal. Great customer service. Ease of install and use. Consolto reinvests in new technology and features. Ease of install on both WordPress and WIX platforms.

Vendor Response

Thank you for your feedback!!!

Replied August 2021

Alberto

Information Technology and Services, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Amazing tool and active team that love their product

So far I feel like it's a great product that even the [SENSITIVE CONTENT HIDDEN] took time to talk to me and cared about answering all my questions and making me feek very comfortable about my choice.

PROS

[SENSITIVE CONTENT HIDDEN] - answered a bunch of my questions and you can tell he is passionate about his product and working on listening to customers to improve features. Consolto has a nice and clean interface. Easy to figure out and totally customizable. Very clean and recordings are more of a separate grid or side by side look instead of a picture on picture look. Recently on their Facebook group the mentioned a new feature coming out August 2nd. Also [SENSITIVE CONTENT HIDDEN] mentioned Group meetings is something they are currently working on and they are open to suggestions and I see CName listed on their roadmap.

CONS

An App to easily stay connected to site, but there current web based is good for me. Group meetings missing but they are working on it.

Reasons for switching to Consolto

ElevenSights branding was a little overwhelming for a paid tool.

Vendor Response

Thank you SOOO Much Alberto! Group meetings and a mobile app are just around the corner!

Replied August 2021

Brandon

Verified reviewer

Marketing and Advertising, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2021

Easy to set up Zoom/Chatbot Alternative

Consolto makes it much easier for customers to personally connect with you and eliminates the natural scheduling and software restrictions of other solutions like Zoom.

PROS

-It is very easy for visitors to reach us in one-click -We can display all agents during their perspective available time slots -Software is easy to install or embed on website -Software is very customizable for your specific brand

CONS

-Only one-on-one chat available at the moment -Mobile experience is lacking, but mobile app is coming

Reason for choosing Consolto

Consolto is much easier to setup than Continually chatbot.

Reasons for switching to Consolto

Consolto is much easier to set up than Continually chatbot.

Vendor Response

Thank you SOO much!

Replied October 2021

Anonymous

2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

A game changer for consultants

Amazing

PROS

I am very much impressed with the idea of being able to have a video call on my website. Installation is easy and the user interface is cool. Image quality and audio are very good. Also, creating a direct one on one connection with anyone from the website is effortless.

CONS

I love the software. However, they should develop an app as an added feature.

Reasons for switching to Consolto

I switched because Consolto allows me to conduct video calling right on my website. This increases brand value of my site.

Michael

Transportation/Trucking/Railroad, 11-50 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Awesome.

PROS

You can easily initiate video chats which is a valuable feature in my business.

CONS

Backend GUI could be better but it's basically fine.

Vendor Response

Thank you SO much for the amazing feedback! We're going to push that backend user experience to a new level this year!

Replied March 2023

Aditya

Marketing and Advertising, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Video communication made simple and powerful!

Overall the video quality is clear and smooth. You can set up multiple channels for communication, apart from video, you also have audio calling, live chat, whatsapp etc. A very robust platform for online communication. If you use Zoom and Google Meet, you should definitely try this. The scheduling feature is another great one, so you dont miss any customer and prevent all the back and forth emails to schedule a date and time. Your customers/site visitors can simply schedule a meeting. Icing on the cake is that they can send multiple dates/times so you can pick what best works for you!

PROS

Firstly, it is one of the best UI and UX I have seen in a long time! UI is modern and elegant, while the UX is nicely organised considering how detailed and powerful the platform is. Makes communication with customers very easy and streamlined. Whether it is for consultations or general communication, it ticks all the boxes. Depending on your License Tier, you can also accept payments via the platform for consultations, which is super handy! I like how it allows us to connect multiple channels, which we can show or hide as per our needs. The video quality is mostly clear and smooth. The option to schedule a date and time when one is offline is also a thoughtful implementation. I believe this is one of a kind platform and the team behind it is amazing! It helps me with initial contact with my website visitors, and if they have any questions etc, they can directly get in touch with me via my website. Whether it is call or video meeting or even chat, it gives them a quick way to connect. This helps me gain trust over my competitors. The other thing is, if any of my previous clients need any consultation or help, I can jump on a quick call with them or schedule a call for later to help with their queries. This is definitely helping me gain customer trust and simplify my workflow.

CONS

There is nothing that I dislike at the moment, however there is always room for improvement. One thing that needs to be improved is the system resources it uses. Sometimes on a video call my MacBook Pro gets a bit hot and the fans turn on full blast. I understand that it is a complex system as a results uses more system resources, but some improvement and optimisation in this area is a good idea.

Anonymous

2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

I love it, I love it, I love it!

PROS

Consolto is a powerful, easy-to-use web-based video chat tool that lets you chat directly with your customers. It's more than just a video chat tool; it's a platform that can be used for a variety of purposes. It's packed with a ton of features that will help you streamline your business interactions. I have a lot of clients that want to chat with me and this makes it super easy to do so. I can just chat with them directly from my page and it's a great way for clients to get in touch with us quickly. I have been looking for a tool to help me add a live chat and video chat functionality to my website and I found this. Consolto is a revolutionary tool that allows you to chat with your website visitors directly from your site. It has a fully responsive design that will fit any screen size and looks great on desktop and mobile. I love that I can add a live chat option to my site without the need of any code. And the best part? Using the live chat, my clients love that they can connect with me directly on my website, and I am able to resolve client issues faster.

CONS

Super happy with the software overall. I really don't have any complaints.

Vendor Response

Thank you SOOO much for the kind words!

Replied July 2021

Anton

Hospital & Health Care, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

Total business saver

We were looking for ways to increase website conversion. But we have never thought that video chat widget would bump it up in our business. Consolto shows our clients that we are serious company which is not afraid to see its clients in person. Thats the main factor.

PROS

Its fast, pretty, easy to set up and maintain, flexible and not overpriced. Support is always ready to help. And more great features are coming in near future. Most of all we wait for the mobile app to be always online and ready to chat with our clients.

CONS

Its not fully translatable in our language yet. Hopefully thats gonna be resolved sooner or later.

Reasons for switching to Consolto

Jivo doesnt have video chat feature and looks obsolete

User Profile

Masuk Sarker

Verified reviewer

Computer & Network Security, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

My #1 Choice for Meeting and Customer Support

PROS

I have used different types of video calling software before but this Consolto app is totally exceptional. Because it has super-rich features for the meeting, HD video calling, audio call, call recording, screen and document sharing, highly customizable widget, and much more features are working so well. And their user interface is very clean and easy to use. I am running a support-based IT business and after using Consolto my customers are super happy to get faster live video support! and because of this video calling and screen-recording functionality we can easily solve the customer's critical issue easily. My customers are super happy to get faster live video support!

CONS

CNAME feature is missing in the ClickNTalk page to hide the Consolto branding completely.

Reasons for switching to Consolto

GetLead.page promising so much and all of their functions are not working so well. But Consolto seems to me a very solid feature and much more exciting features are on their Roadmap.

Vendor Response

Thank you sooo much for the feedback! CNAME is planned for 2022. Stay tuned!

Replied August 2021

Zafer

Medical Devices, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY