# Contact Cloud Software Reviews, Demo & Pricing - 2026 > Review of Contact Cloud Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/voip/contact-cloud-profile --- [Home](https://www.softwareadvice.com/) / [SMS Marketing Software](https://www.softwareadvice.com/sms-marketing/) / Contact Cloud Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Contact Cloud 2026: Benefits, Features & Pricing Wondering if Contact Cloud is right for your organization? Our SMS Marketing Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Contact Cloud 5.0 [(5)](https://www.softwareadvice.com/voip/contact-cloud-profile/#reviews) Pricing Pricing available upon request ### About Contact Cloud Contact Cloud is a call center solution, which enables businesses to streamline SMS marketing, live chat, call tracking and lead capture, among other processes on a unified platform. Its word detection and transcription tools allow professionals to decipher customer conversations. Contact Cloud helps enterprises track inbound and outbound messages, route interactions based on agents' location or availability and communicate with customers via live chat. Managers can create custom drip campaigns and utilize live listening tools to assist and coach agents during calls. Additionally, organizations can gain insights into conversations, agents' activities and performance, queued callers and other metrics using a dashboard. Contact Cloud integrates with multiple third-party systems such as WordPress, Google Ads, Slack and more. The product is available on monthly subscriptions and support is extended via live chat, phone, email and FAQs. Wondering if Contact Cloud is right for your organization? Our SMS Marketing Software selection experts can help you in 15 minutes or less. ## Contact Cloud User Interface ## Popular Contact Cloud Alternatives Main Product Contact Cloud 5.0 [(5)](https://www.softwareadvice.com/voip/contact-cloud-profile/#reviews) Ratings Breakdown - 4.60Ease of use - 5.0Value for money - 5.0Customer support - 4.80Functionality Pricing Available upon request Get Price Alternative Product [Twilio](https://www.softwareadvice.com/voip/twilio-profile/) 4.4 [(504)](https://www.softwareadvice.com/voip/twilio-profile/reviews/) Ratings Breakdown - 4.14Ease of use - 4.19Value for money - 4.03Customer support - 4.51Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [JustCall](https://www.softwareadvice.com/call-center/justcall-profile/) 4.1 [(224)](https://www.softwareadvice.com/call-center/justcall-profile/reviews/) Ratings Breakdown - 4.26Ease of use - 4.13Value for money - 4.13Customer support - 4.07Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [CTM](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/) 4.7 [(158)](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/reviews/) Ratings Breakdown - 4.46Ease of use - 4.50Value for money - 4.56Customer support - 4.61Functionality Pricing Starting at $79.00 per month Get Price Alternative Product [VirtualPBX](https://www.softwareadvice.com/digital-workplace/virtualpbx-profile/) 4.7 [(38)](https://www.softwareadvice.com/digital-workplace/virtualpbx-profile/#reviews) Ratings Breakdown - 4.43Ease of use - 4.53Value for money - 4.68Customer support - 4.57Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.96Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price ## Contact Cloud Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Contact Cloud Features - Popular features found in SMS Marketing 2-Way Messaging Campaign Planning Campaign Scheduling Communication Management Contact Management Engagement Tracking Message Personalization Mobile Coupons Reporting/Analytics Scheduled Messaging Shortcodes - More features of Contact Cloud Automated Responses Automatic Call Distribution Blended Call Center Call Center Integration Call Center Management Caller ID Caller Profiles Call Logging Call Monitoring Call Recording Call Routing Call Scripting Call Tracking Call Tracking Metrics Call Transcription Computer Telephony Integration Conversion Tracking CRM Dashboard Drip Campaigns Inbound Call Center IVR Keyword Tracking Lead Capture Live Chat Manual Dialer Mass Texting Outbound Call Center Progressive Dialer Queue Management SMS Marketing Unified Communications VoIP Connection ## Contact Cloud Integrations Google Analytics 360 Integration rated undefined from -1 review Zoho CRM Integration rated undefined from -1 review Mailchimp Integration rated undefined from -1 review Snapchat for Business Integration rated undefined from -1 review Google Ads Integration rated undefined from -1 review Slack Integration rated undefined from -1 review ## Contact Cloud User Reviews Overall Rating 5.0 Ratings Breakdown 5 100% 4 0% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 5.0 Customer support 5.0 Functionality 4.8 Have you used Contact Cloud and would like to share your experience with others? Dr. L. Verified reviewer Philanthropy Self-Employed Used other for free trial Reviewed December 2020 Lay on the Pedal! 5 Michael and his team have been phenomenal. I didn't spend a cent, but he still treated my time as it was extremely valuable. They were transparent about my needs after I expressed my plans, and they were quick. Very efficient. Forgive the late review. I didn't stand by my word that I would do it when I said I would, but hopefully this makes it in time for someone that needs it. You're missing out if you don't use Contact Cloud. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The ability to be customized to the user! Such relativity of ease, and the ability to be integrated in many ways. Whether you are alone or represent more than one. Fantastic transparency. Cons: Honestly, I don't have any complaints. Superb. Vendor Response Thank you very much 'Lay on the Pedal', we appreciate the kind review and are excited to become a part of your growth! Replied December 2020 Read More JK Justin K. Verified reviewer Luxury Goods & Jewelry Self-Employed Used weekly for less than 6 months Reviewed November 2020 So Worth it! 5 My overall experience is a positive one! I really enjoy the software and I will continue to utilize this companies resources for all of my contact needs. The ease of being able to speak to \[SENSITIVE CONTENT HIDDEN\] or another administrator is excellent! Overall very pleased. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: I love that I am able to build my contacts and organize them into custom lists. To be able to send bulk messages to those contacts is a MUST and I am happy that I can do so very easily. Cons: I would LOVE to be able to send emojis in the bulk texts that I send out. Currently, all emojis are sent as "?" 's and it can be frustrating. Emojis play a vital role in today's communication technology and everyone uses them. Vendor Response Hi Justin, we are so glad that you love Contact Cloud as much as we do. FYI - emoji's are 100% supported. We sent you an email on this already however, our help article on sending text messages reviews how to add them to your messages. We are thankful and proud to have you as our customer! Replied November 2020 Read More MC Marcelo C. Verified reviewer Internet Self-Employed Used daily for less than 6 months Reviewed November 2020 Bipeth's Contact Cloud: A Game Changer for 21st Century Professionals & Entrepreneurs! 5 Amazing! This is exactly the kind of product/service I had hoped would "one day" help manage my, increasingly expanding and complex , communication work-flow. Bipeth has certainly fulfilled this hope! Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Facilitates the integration and automation of classic tele-communication message workflows used in business (i.e. email, fax, SMS texts, voice calls, video calls, etc.). Software versatility that can be tailored to your needs and business size. Cons: The platform takes some getting used to initially; however, over time, it becomes clear how all the features Contact Cloud offers can really save you a lot of time and energy, and that, is the "game changing" part!! Reasons for choosing Contact Cloud I personally feel \[SENSITIVE CONTENT HIDDEN\] is one of the, if not THE, key ingredient(s) contributing to Contact Cloud's success. The thoughtful and considerate manner with which he introduced me to the platform, during an hour-long Zoom video call, tailored to my particular needs, and just shortly after having signed up, was nothing short of outstanding! I am so grateful!...Thanks again \[SENSITIVE CONTENT HIDDEN\]! Vendor Response Marcelo, Thank you for a glowing review. We are glad that you love Contact Cloud as much as we do. As always, if you need any assistance at any point in time, just contact us through our help widgets and we will jump right on it :) We are very happy to have you as our customer! Replied November 2020 Read More LO Linus O. Verified reviewer Computer Games 11-50 employees Used daily for less than 6 months Review source Reviewed May 2022 Contact Cloud is a cheap text message solution 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Contact Cloud makes it possible to send text messages for marketing purposes for really cheap prices. Cons: Contact Cloud's customer sefvice team should be faster in responding the cases. Read More HL Holly L. Verified reviewer Retail Self-Employed Used weekly for less than 6 months Review source Reviewed December 2020 Great value--SIGN UP! 5 Using this software will be a game-changer for my business. I researched about half a dozen other services and spoke to several representatives. I found that Contact Cloud is super cost-effective, and the customer service I received was outstanding. Very responsive customer service based in the USA; super helpful in getting my business set up to succeed. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It is very easy to get customers signed up for text alerts, and it is very easy to create a campaign. The software's features are customizable with as many or as few options as I'd like to implement for my business. Cons: There is nothing I haven't liked thus far. Vendor Response We are happy to be a part of your business and looking forward to helping you grow! Replied December 2020 Read More Showing 1 - 5 of 5 Reviews ## Other Top Recommended SMS Marketing Software [Thryv](https://www.softwareadvice.com/crm/thryv-profile/) **4.2** (526) Recently recommended **8** times [Voxie](https://www.softwareadvice.com/conversational-marketing/voxie-profile/) **0.0** (0) Recently recommended **2** times [EZ Texting](https://www.softwareadvice.com/sms-survey/ez-texting-profile/) **4.5** (273) Recently recommended **1** times [Avochato](https://www.softwareadvice.com/mobile-marketing/avochato-profile/) **4.7** (135) Recently recommended **1** times Stuck Between Options? Our experts can help you compare Contact Cloud with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice