About Convirza

Convirza is a cloud-based call optimization and call tracking solution which helps businesses of all sizes with marketing results and spends. The solution enables users to generate phone calls and trace them directly to offline and online sources. While call recording feature of Convirza can gauge customer sentiment and activities, call tracking numbers can work with digital ads, conventional advertising, digital ads, emails and social media.

Convirza comes with features such as speech recognition, a customizable language library, local tracking numbers, visitor level tracking, multi-channel call attribution, dynamic number insertion, paid search, call reporting, caller details, geo routing, automated interactive menus, a call flow builder, spa...


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Supported Operating System(s):

Web browser (OS agnostic)

66 Reviews of Convirza

Average User Ratings

Overall

4.35 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(38)

38

4 stars

(20)

20

3 stars

(4)

4

2 stars

(1)

1

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 66 results

January 2019

User Profile Picture

Dr. Michael from Advanced Dental

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Easy to use telephone portal

Before Convirza, we had several different tracking lines across many different software platforms which required us to use different software and made it difficult to keep track of everything that we were doing. After switching to Convirza, we have a central location to customize our campaigns and review key metrics at a reasonable pricing structure.

Pros

Convirza allows me to create multiple marketing campaigns, utilize local phone numbers, track my success rates and records the calls to allow my business to perform at its absolute best.

Cons

I can't say anything bad about the software. It has been performing well.

Response from Convirza

Replied February 2019

Thank you for the rocking review. This made our day!

August 2019

Vincent from AIM Internet Marketing

Company Size: 2-10 employees

Industry: Automotive

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

The Convirza Call Tracking & Recording Platform Is Easy To Use!

Very happy with the price, support, easy to use the software and the quality of the calls.

Pros

The price of the Convirza call tracking numbers compared to other companies with a similar product is much lower. The Convirza support is very easy to talk to a real person, other companies you only can email or leave a message. I have been setting up and using call tracking for over 15 years and this company had an easy to use interface. It is very easy to pick from a whole list of numbers to get the one number I want other companies will only assign you a number and you have no control over the number they give you.

Cons

It is hard to pronounce and say the company name Convirza, it is also hard to remember how to spell the name.

Reasons for Choosing Convirza

Marchex is more expensive, support is slow, you rarely ever get them to answer their phone, you get assigned one phone number, you can not choose from all of the available numbers.

Reasons for Switching to Convirza

They were very expensive and hard to use

December 2021

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

December 2021

Great Customer Service

Pros

Integration is easy, the customer support team are very helpful in set up and when making changes.

Cons

The interface could use some updating. With volume, sometimes the system works slowly, and it can be frustrating. The customer support team is always there to help if things are troublesome.

January 2018

Elanor from Helix Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2018

Convirza is a Good Product

Pros

We used Convirza for our telephony management for years. They were great to work with and provided us all the features we needed. We were able to route over 7,000 TFNs through them easily and track each TFNs response rate.

Cons

Convirza's UI was a little outdated, some of our updates took a long time to make since we had to do them one at a time to each TFN. We could send in requests to Convirza to make those updates for us but it would sometimes take a couple weeks to get them completed.

December 2021

Diana from BrandMuscle

Company Size: 501-1,000 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2021

Works for our needs!

Pros

Ease of use and client services, I feel Convirza highly values our partnership. Quick response to all our inquiries and always ready to respond with a sense of urgency whenever we encounter an issue.

Cons

Some things seem to be still in development.