Convirza Software

3.86 / 5 (21)

About Convirza


Convirza is a cloud-based call optimization and call tracking solution which helps businesses of all sizes with marketing results and spends. The solution enables users to generate phone calls and trace them directly to offline and online sources. While call recording feature of Convirza can gauge customer sentiment and activities, call tracking numbers can work with digital ads, conventional advertising, digital ads, emails and social media.

Convirza comes with features such as speech recognition, a customizable language library, local tracking numbers, visitor level tracking, multi-channel call attribution, dynamic number insertion, paid search, call reporting, caller details, geo routing, automated interactive menus, a call flow builder, spam guard and call back reports.

Convirza integrates with Google Adwords, DoubleClick, Acquisio, API and Webhooks. Support is offered via email, phone and live chat.



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Supported Operating System(s):

Web browser (OS agnostic)

21 Reviews of Convirza

Average User Ratings

Overall

3.86 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(7)

4 stars

(9)

3 stars

(2)

2 stars

(1)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 21 reviews

Do you use this product?Write a review

January 2019

Andrew from The Phone Book Company

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

January 2019

Convirza Review

Overall, we're very pleased with the information and services of Convirza.

Pros

The Convirza software has become essential to our business because it proves - without any doubt - the value our advertising services are bringing to our clients.

Cons

The software reports are good, but not great. They are slow to load, and are not as complete as we feel they could be. We've spoken with their staff about this, but they've been slow to integrate our requested update.

Response from Convirza of Convirza

Replied January 2019

We really appreciate your review. We love that our product helps prove value to your clients. Thanks for your feedback regarding the reports, we will ensure this gets the highest level of visibility. Thanks again for being part of the Convirza family!

January 2019

Matt from City Publications

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2019

Direct mail tracking

I have been with Convirza for almost 4 years. It is a critical asset to my business. Overall I have been very pleased

Pros

I like the ease of use for this product and the ease of use for the dashboard.

Cons

The newer platform is very challenging to demonstrate on a mobile device!
Also when we switched platforms, I noticed we saw a substantial spike in automated calls hangups etc,

Response from Convirza of Convirza

Replied February 2019

Matt, Thanks for taking the time to write a review and being part of our Convirza family for 4 years! We have made strides in the last year to improve the overall ease of use of the product and will continue look at ways to improve it on mobile. Thanks again!

January 2019

John from Restore Wellness Centre

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Invaluable tool for Customer Service and Marketing Stats

I’m glad to have Convirza as a partner.

Pros

It provides us with invaluable insight into our customer service processes and well as statistics on marketing efforts.

Cons

It works very well! If I had to find something to request, UI could use a little refinminent, but it is still a very effective tool.

Response from Convirza of Convirza

Replied February 2019

Hi John, We certainly value our partnership with you as well. Thank you so much for the review! This is what gets us up in the morning and keeps us going all day - providing tools to help customers like you. Thanks again for the review and being part of the Convirza Family.

January 2018

Elanor from Helix Education

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2018

Convirza is a Good Product

Pros

We used Convirza for our telephony management for years. They were great to work with and provided us all the features we needed. We were able to route over 7,000 TFNs through them easily and track each TFNs response rate.

Cons

Convirza's UI was a little outdated, some of our updates took a long time to make since we had to do them one at a time to each TFN. We could send in requests to Convirza to make those updates for us but it would sometimes take a couple weeks to get them completed.

January 2019

Dr. Michael from Advanced Dental

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Easy to use telephone portal

Before Convirza, we had several different tracking lines across many different software platforms which required us to use different software and made it difficult to keep track of everything that we were doing. After switching to Convirza, we have a central location to customize our campaigns and review key metrics at a reasonable pricing structure.

Pros

Convirza allows me to create multiple marketing campaigns, utilize local phone numbers, track my success rates and records the calls to allow my business to perform at its absolute best.

Cons

I can't say anything bad about the software. It has been performing well.

Response from Convirza of Convirza

Replied February 2019

Thank you for the rocking review. This made our day!

January 2019

Mike from CPMI Solutions

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

January 2019

Good way to track and monitor phone responses

The company has been great to work with. When we first started with them, we had to bring over hundreds of numbers from Call Source for our clients, and they were great in facilitating that transfer. There was an instance, too, where our account rep went way above and beyond and actually recorded audio for us to be used in place of the computer voiced whisper message. Love the people there.

Pros

Easy to learn. Data provided is useful, especially the ability to listen to calls.

Cons

No matter which browser I use when setting up campaigns and assigning numbers, the process is slow. I have the best luck in Chrome.

Response from Convirza of Convirza

Replied January 2019

Mike, Thank you so much for feedback! We really appreciate you highlighting how easy our software is to learn. And we pride ourselves on data. Thanks again for being a member of the Convirza family.

January 2019

Shane from TAB Bank

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Convirza is the perfect solution for our marketing needs.

We needed a solution to assign different phone numbers to mail and email campaigns as well as product pages on our website. This has allowed us to easily do this. An added benefit has been the call record and language recognition feature that has allowed our sales leaders to review missed opportunity calls.

Pros

I love that i can assign numbers to campaigns easily as well as have specific numbers for different product pages on our website.

Cons

I really don't have anything to complain about because it has worked exactly as expected and what we need it for.

Response from Convirza of Convirza

Replied January 2019

Shane, Thanks for making the time to review Convirza call tracking. We are thrilled that our solution is working so well for you. If there is ever anything we can do to help you out, please let us know. Thanks again!

January 2019

Jeff from Real Estate

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

January 2019

Pros and Cons

Good experience I grandfathered from Call Source. Few billing issues at first and overcharging, but all my basic functions I need are still there.

Pros

- 99% working not much down time/glitches.
-can listen to calls.
- can export calls to Excel.
-good customer support.

Cons

-price higher compared to others.
-we get calls from old USA (I am in Canada) solicitors or robo calls. Would be good if Convirza could eliminate some issues.

Response from Convirza of Convirza

Replied January 2019

Jeff, Thanks for being part of the Convirza family. We appreciate your review. We'll have a member of our team reach out to you about the robo calls. We may have an easy solution. Thanks again!

February 2019

Jessica E.M. from Fuel Medical Group

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2.0

Customer support

5.0

Functionality

3.0

February 2019

Convirza For Advertizers

While the product does do what it promises - and yes, the features are quite helpful when they work - the overall online interface makes it incredibly frustrating to operate. I honestly avoid using it to do much more than create a number + set up a campaign... until I absolutely have to.

Pros

-Good sound quality on recordings
-Robust reporting (when you can pull a report...)
-Fairly simple dashboard (when it loads...)

Cons

-SERIOUSLY slow connection from page to page
-Reports frequently freeze + do not export
-Not a very intuitive interface between primary dashboard + individual campaigns

February 2019

Jim from Burris Creative

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2019

My Review

Good.

Pros

It does what I want it to do. I like the call recording.

Cons

Some of the phone number get a lot of junk calls. Adding new accounts is a little challenging.

September 2018

M from Marketing and Advertising Company

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0