Convirza Software

Convirza Software

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FrontRunners 2022

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About Convirza

Convirza is a cloud-based call optimization and call tracking solution which helps businesses of all sizes with marketing results and spends. The solution enables users to generate phone calls and trace them directly to offline and online sources. While call recording feature of Convirza can gauge customer sentiment and activities, call tracking numbers can work with digital ads, conventional advertising, digital ads, emails and social media. Convirza comes with features such as speech recognition, a customizable language library, local tracking numbers, visitor level tracking, multi-channel call attribution, dynamic number insertion, paid search, call reporting, caller details, geo routing, automated interactive menus, a call flow builder, spam guard and call back...

Convirza Pricing

Starter: $0 Professional: $69 Agency: $179 Custom plans available

Starting price: 

$4.00 per month

Free trial: 

Available

Free version: 

Not Available

Call reporting
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Convirza Reviews

Overall Rating

4.38

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 81 reviews

User Profile

Dr. Michael

Verified reviewer

Company size: 11-50 employees

Industry: Hospital & Health Care

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

January 2019

Easy to use telephone portal

Before Convirza, we had several different tracking lines across many different software platforms which required us to use different software and made it difficult to keep track of everything that we were doing. After switching to Convirza, we have a central location to customize our campaigns and review key metrics at a reasonable pricing structure.

Pros

Convirza allows me to create multiple marketing campaigns, utilize local phone numbers, track my success rates and records the calls to allow my business to perform at its absolute best.

Cons

I can't say anything bad about the software. It has been performing well.

Response from Convirza

Thank you for the rocking review. This made our day!

Replied February 2019

Anais

Company size: 2-10 employees

Industry: Marketing and Advertising

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

September 2022

Easy to use and provides excellent information!

It has been great so far. Customer support has resolved our problems swiftly and even going the extra mile to help me with additional tools and training. The [SENSITIVE CONTENT] and our account representative, [SENSITIVE CONTENT] has been invaluable and always available for any urgent issues.

Pros

The software is very easy to use and provides several options. The customer support at Convirza is very professional and swift and will go the extra mile to resolve any issues you may have with a number or recording. They also take the time to follow up, which is something most companies don't do now. This software has been key factor to our advertising business as we can track calls and provide vital information to our clients.

Cons

This may be there already and I don't know about it, but if the metrics could be personalized with very specific words, that would provide better readings.

Elanor

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

January 2018

Convirza is a Good Product

Pros

We used Convirza for our telephony management for years. They were great to work with and provided us all the features we needed. We were able to route over 7,000 TFNs through them easily and track each TFNs response rate.

Cons

Convirza's UI was a little outdated, some of our updates took a long time to make since we had to do them one at a time to each TFN. We could send in requests to Convirza to make those updates for us but it would sometimes take a couple weeks to get them completed.

Robin

Company size: 501-1,000 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

September 2022

Review

Great customer service team!

Pros

The product is very user friendly and easy to use.

Cons

My only current wish is that we had a dedicated person we can reach out to when we run into a problem and not a generic support email.

Response from Convirza

Hi Robin, Thank you so much for your feedback! We appreciate the opportunity to work with you. I will send you an email shortly to ensure you have direct access to our team. Thanks again! James Walker COO Convirza

Replied October 2022

User Profile

Andrew

Verified reviewer

Company size: 11-50 employees

Industry: Marketing and Advertising

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

January 2019

Convirza Review

Overall, we're very pleased with the information and services of Convirza.

Pros

The Convirza software has become essential to our business because it proves - without any doubt - the value our advertising services are bringing to our clients.

Cons

The software reports are good, but not great. They are slow to load, and are not as complete as we feel they could be. We've spoken with their staff about this, but they've been slow to integrate our requested update.

Response from Convirza

We really appreciate your review. We love that our product helps prove value to your clients. Thanks for your feedback regarding the reports, we will ensure this gets the highest level of visibility. Thanks again for being part of the Convirza family!

Replied January 2019

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