Integration is easy, the customer support team are very helpful in set up and when making changes.

The interface could use some updating. With volume, sometimes the system works slowly, and it can be frustrating. The customer support team is always there to help if things are troublesome.

The staff are always helpful and supportive. Im a longtime customer of Convirsa and find they are the most affordable and have a platform that is top notch, user friendly. I’ll never use any other service, only Convirza

This software is easy to use, affordable

No cons. I’m very happy with everything Convirza offers.

We used Convirza for our telephony management for years. They were great to work with and provided us all the features we needed. We were able to route over 7,000 TFNs through them easily and track each TFNs response rate.

Convirza's UI was a little outdated, some of our updates took a long time to make since we had to do them one at a time to each TFN. We could send in requests to Convirza to make those updates for us but it would sometimes take a couple weeks to get them completed.

The individuals with whom I interact at Convirza always treat my requests like mine is the most important thing they will do today. That makes me feel valuable.

I am not a fan of user interface changes just to make things look "fresh". If it isn't broke, don't fix it.

It allows my customers and I track their call volume. If the call volume is not where it should be it allows us to make changes to there program.

The number of "unique" callers is not accurate.

I like the amount of information about the calls placed to our partners that we can find quickly.

I wish we could have quicker access to archived information.

Excellent service, good overall

I like many of the features you can set on call tracking numbers that I was not able to use on other platforms

The reporting is terrible. Great features but horrible reporting. This area needs a lot of work! Overall I like your service but please fix the reporting to make it more user friendly

I would recommend Convirza just on the basis of Jon and how good he is at his job. Makes me feel like my concerns matter and he will do what he needs to do to satisfy my business needs. The developers should do more to make the tools and reporting more intuitive.

Convirza is very attentive to my needs and my rep Jon is very proactive in making sure my experience is top notch!

The reporting is not intuitive at all. This means I have to continually reach out to the support team for help.Should be able to save a date range so i don't have to re-establish this every time I run a report. Also, they need to enable texting as part of the call tracking experience.

The company has been great to work with. When we first started with them, we had to bring over hundreds of numbers from Call Source for our clients, and they were great in facilitating that transfer. There was an instance, too, where our account rep went way above and beyond and actually recorded audio for us to be used in place of the computer voiced whisper message. Love the people there.

Easy to learn. Data provided is useful, especially the ability to listen to calls.

No matter which browser I use when setting up campaigns and assigning numbers, the process is slow. I have the best luck in Chrome.

Convirza is very consistent and always seems to be working properly.

The reporting does not fit on my 24" computer screen I have to scroll from left to right , back and forth way too much.

Convirza helps us keep track of our advertising

This product is fairly easy to use but even when it isn't they have wonderful customer service that helps you thru whatever you are trying to do!

I haven't found anything that I don't like.

Great Experience! Convirza's customer service is great. The software is simple to navigate.

Ease of use - Convirza's website makes call management a breeze

Having to hear the poor quality of service we were receiving from our contracted call centers. They have been fired.

Convirza supplies tracking numbers and whispers for our direct mail, the support staff strive to fulfill our requests promptly and when needed, they call us personally to make sure we are both on the same page and they give us detailed explanations to help us understand.

Ability to view the numbers, the calls, whispers, etc. Ability to make my own changes within the portal myself. Able to listen to calls.

Our campaign names are a little long and the columns in the portal only show the first half of the name, I wish there was a way to make the column wider while I'm in the portal

Good experience I grandfathered from Call Source. Few billing issues at first and overcharging, but all my basic functions I need are still there.

- 99% working not much down time/glitches. -can listen to calls. - can export calls to Excel. -good customer support.

-price higher compared to others. -we get calls from old USA (I am in Canada) solicitors or robo calls. Would be good if Convirza could eliminate some issues.

the reports and ease of use make this product a great fit for what we do.

What we like most about the product is the ease of use for all the staff and the reports that we need to see or send to office staff.

The software does everything that we need it to do right now.

We used it frequently and highly suggest that if you don't have a source to track and listen to your calls that you at least give Convirza a try to see if it can fit your needs.

Well rounded and easy to use platform for keeping track of calls, sources and quality. Our stores would listen to calls weekly to be sure we were giving our customers the best experience possible.

It seems difficult to have one user access multiple locations' with the same email.

Great, I've found it really beneficial for my clients and business.

Once you understand how the program works, Convirza is very easy to set up and create tracking phone numbers for marketing campaigns.

There are a number of steps to initially set up the software, it can be confusing at first.

Customer Support at Convirza is exceptionally good.

Call recording feature and email notification for missed calls

I have no feedback to provide for what I like least about the software

While the product does do what it promises - and yes, the features are quite helpful when they work - the overall online interface makes it incredibly frustrating to operate. I honestly avoid using it to do much more than create a number + set up a campaign... until I absolutely have to.

-Good sound quality on recordings -Robust reporting (when you can pull a report...) -Fairly simple dashboard (when it loads...)

-SERIOUSLY slow connection from page to page -Reports frequently freeze + do not export -Not a very intuitive interface between primary dashboard + individual campaigns

Good.

It does what I want it to do. I like the call recording.

Some of the phone number get a lot of junk calls. Adding new accounts is a little challenging.

This helps us keep track of our business and elevates our control for our consumers

No cons about this product. There is a few others to choose from but this was the best for our company

Convirza customer service is great and has always been receptive to feedback from our company.

Once getting through initial software training, Convirza is easy to use and important for any marketing tracking that can't be done digitally.

Learning the software can be a little difficult and getting auto reporting just right can be difficult.

easy to use and navigate. Customer service was always helpful

reports and formatting of reports to show customers

I have had a great experience with Convirza. I originally was using CallRail but ran into so many issues and I switched to Convirza about 6 months ago and haven't looked back.

I enjoy how easy it is to set up and the simplicity of the software overall

Overall I believe the software does a great job but the only thing I personally dislike is the reporting feature.

great

[SENSITIVE CONTENT] is the best part. Amazing service

None. Everything is good for the most part, some parts I have to wait to load in the software