--- title: "Convirza Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Convirza. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Convirza is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/convirza-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Call Tracking Software](https://www.softwareadvice.com/voip/call-tracking-comparison/) / [Convirza](https://www.softwareadvice.com/call-center/convirza-profile/) / Convirza Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/call-center/convirza-profile/) Reviews [Alternatives](https://www.softwareadvice.com/call-center/convirza-profile/alternatives/) # Convirza User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 99 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.7/5 - Value for money: 4.3/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 57 reviews (58%) - 4 stars: 32 reviews (32%) - 3 stars: 5 reviews (5%) - 2 stars: 2 reviews (2%) - 1 star: 3 reviews (3%) ### Most mentioned pros - This software has been key factor to our advertising business as we can track calls and provide vital information to our clients. - We always get an immediate response and are able to get a live person on the phone when needed - Customer support has resolved our problems swiftly and even going the extra mile to help me with additional tools and training. ### Most mentioned cons - We have discontinued using the tracking numbers and will be cancelling the service this week. - The number of "unique" callers is not accurate. - Two requests from me to reschedule went unanswered. ## Convirza customer reviews Showing reviews 1-25 of 99 (page 1). ### Convirza A User Friendly, Multi-featured Call Tracking Tool - Overall rating: 5/5 - Reviewer: Teresa Y. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We came back to Convirza after being with a couple of other Call Tracking companies. We were unhappywith the lack of adequate SPAM filtering at our previous call tracking company. We opted to return to Convirza for the features, support and pricing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer support is top level! They have a great SPAM filtering tool, variety of reports and customizatin features and their pricing was very affordabe for our needs. #### Cons You will have to get used to their drill down "breadcrumb" menu system and their terminology. #### Reasons for choosing Convirza We opted for Convirza due to their pricing, features and support. #### Reasons for switching to Convirza Lack of adequate SPAM filtering and the cost. --- ### Easy to use and provides excellent information! - Overall rating: 5/5 - Reviewer: Anais C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered It has been great so far. Customer support has resolved our problems swiftly and even going the extra mile to help me with additional tools and training. The [SENSITIVE CONTENT] and our account representative, [SENSITIVE CONTENT] has been invaluable and always available for any urgent issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is very easy to use and provides several options. The customer support at Convirza is very professional and swift and will go the extra mile to resolve any issues you may have with a number or recording. They also take the time to follow up, which is something most companies don't do now. This software has been key factor to our advertising business as we can track calls and provide vital information to our clients. #### Cons This may be there already and I don't know about it, but if the metrics could be personalized with very specific words, that would provide better readings. --- ### IndeeLift - Overall rating: 4/5 - Reviewer: Jay P. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Product works as advertised. Customer service is impeccable. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Call recordings are good quality - logs/metrics are easy to navigate on site. #### Cons None that I am aware of. --- ### Find information quickly - Overall rating: 5/5 - Reviewer: Jackie L. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros I like the amount of information about the calls placed to our partners that we can find quickly. #### Cons I wish we could have quicker access to archived information. --- ### Best Customer Service EVER - Overall rating: 5/5 - Reviewer: Bruce C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The individuals with whom I interact at Convirza always treat my requests like mine is the most important thing they will do today. That makes me feel valuable. #### Cons I am not a fan of user interface changes just to make things look "fresh". If it isn't broke, don't fix it. --- ### Convirza delivers big results for little money - Overall rating: 5/5 - Reviewer: Shane A. - Verified reviewer: Yes - Industry: Banking - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. As I stated previously we love that not only can we manage numbers on campaigns without having our IT team set up numbers internally, but the ability to review and coach is top notch. The AI makes it easier by listening and flagging calls as missed opportunities, etc. This makes it easy to get right in and listen to the high-priority calls. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the fact that not only can I assign numbers to campaigns and track the response rate outside of pageviews, opens, clicks, etc, i can now see calls and better yet, listen to calls. The sales managers can listen and coach and follow-up with the employees and customers alike. #### Cons If I had to say anything it would be reusing numbers if needs be. Just mainly maintenance of ending campaign numbers and cleaning up the backlog of old campaigns. But that is an us thing, not a Convirza thing. #### Reasons for choosing Convirza It has been going on 3+ years and I can't remember the exact companies we looked at, but the cost and the features made this choice a no brainer! --- ### Digital Marketing Director - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Basic call tracking. You need something, and anything less you're not doing enough. Convirza meets the minimum requirement. #### Cons Way over priced and takes entirely too long to do anything. Functionality is limited also. --- ### Convirza For Advertizers - Overall rating: 4/5 - Reviewer: Jessica E.M. A. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. While the product does do what it promises - and yes, the features are quite helpful when they work - the overall online interface makes it incredibly frustrating to operate. I honestly avoid using it to do much more than create a number + set up a campaign... until I absolutely have to. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros -Good sound quality on recordings -Robust reporting (when you can pull a report...) -Fairly simple dashboard (when it loads...) #### Cons -SERIOUSLY slow connection from page to page -Reports frequently freeze + do not export -Not a very intuitive interface between primary dashboard + individual campaigns --- ### Great product, still needs work - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered Excellent after the issue was resolved #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I had some issues with delayed calls / not receiving calls and their Customer Service team was VERY quick to respond and handle the issue! #### Cons Issues with delays and not receiving calls --- ### It works, but it could be better - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been frustrating to get the reporting we need out of Convirza. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros Once it's all set up, it works to track and record phone calls. The call recordings seem reliable and are easy to play. #### Cons The integrations and reporting options are lacking compared to other tools. The platform is overly complex and takes three times as long to set up. --- ### Convirza - Overall rating: 5/5 - Reviewer: Brandon v. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The Software allows us to track call metrics and provide the information to our clients #### Cons The Site can be a little slow and it takes time to load. --- ### Review - Overall rating: 4/5 - Reviewer: Robin D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Great customer service team! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The product is very user friendly and easy to use. #### Cons My only current wish is that we had a dedicated person we can reach out to when we run into a problem and not a generic support email. #### Vendor response Hi Robin, Thank you so much for your feedback! We appreciate the opportunity to work with you. I will send you an email shortly to ensure you have direct access to our team. Thanks again! James Walker COO Convirza Replied October 2022 --- ### Good service, decent product - Overall rating: 4/5 - Reviewer: Marina R. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. overall has been good, but could be better in terms of reporting and features #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros it has been reliable and works well enough. customer service has been responsive #### Cons some of the reporting features don't work well and I wish they had other types of reports. Also would like to see texting feature that is not too hard to use #### Reasons for choosing Convirza used to it and reporting was more intuitive than Telmetrics #### Reasons for switching to Convirza forced --- ### Direct mail tracking - Overall rating: 4/5 - Reviewer: Matt B. - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been with Convirza for almost 4 years. It is a critical asset to my business. Overall I have been very pleased #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the ease of use for this product and the ease of use for the dashboard. #### Cons The newer platform is very challenging to demonstrate on a mobile device! Also when we switched platforms, I noticed we saw a substantial spike in automated calls hangups etc, #### Vendor response Matt, Thanks for taking the time to write a review and being part of our Convirza family for 4 years! We have made strides in the last year to improve the overall ease of use of the product and will continue look at ways to improve it on mobile. Thanks again! Replied February 2019 --- ### Great call tracking solution - Overall rating: 5/5 - Reviewer: Scott B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and implementation, comparatively low price #### Cons I prefer the older online reports, but they are still available #### Reasons for switching to Convirza Pricing and customer service --- ### The best! - Overall rating: 5/5 - Reviewer: Marcy B. - Verified reviewer: Yes - Industry: Printing - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent and fast #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fast customer service every single time. #### Cons Excellence at every turn. There are no cons. --- ### Pros and Cons - Overall rating: 4/5 - Reviewer: Jeff B. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good experience I grandfathered from Call Source. Few billing issues at first and overcharging, but all my basic functions I need are still there. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - 99% working not much down time/glitches. -can listen to calls. - can export calls to Excel. -good customer support. #### Cons -price higher compared to others. -we get calls from old USA (I am in Canada) solicitors or robo calls. Would be good if Convirza could eliminate some issues. #### Vendor response Jeff, Thanks for being part of the Convirza family. We appreciate your review. We'll have a member of our team reach out to you about the robo calls. We may have an easy solution. Thanks again! Replied January 2019 --- ### Convirza Review - Overall rating: 5/5 - Reviewer: Mick M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered the reports and ease of use make this product a great fit for what we do. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What we like most about the product is the ease of use for all the staff and the reports that we need to see or send to office staff. #### Cons The software does everything that we need it to do right now. #### Reasons for switching to Convirza Cost and ease of use --- ### Great for Marketers - Overall rating: 4/5 - Reviewer: Joe M. - Verified reviewer: Yes - Industry: Information Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered We've had a great experience for many years. It's essentially a "set it & forget it" software that needs little to no support, but the few times we've needed support they've been timely & competent. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We use Convirza to track inbound phone calls from various marketing campaigns & to allow our customer service team to know what product/service the caller is calling for, before even speaking to the caller. #### Cons The web interface can be confusing to learn at first. --- ### Personnel - Overall rating: 4/5 - Reviewer: Sheila L. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. While I have struggled with some of the new programs, Convirza Personnel could not be more helpful. They listen to your ideas and work to personalize our platform to fit our needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I appreciated the added features and reporting. #### Cons I find it is not as intuitive as I would have liked. Customer Service Personnel was very patient during the learning process and are always available when needed. --- ### Very Helpful! - Overall rating: 5/5 - Reviewer: Nina E. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros This helps us keep track of our business and elevates our control for our consumers #### Cons No cons about this product. There is a few others to choose from but this was the best for our company --- ### My Review - Overall rating: 4/5 - Reviewer: Jim B. - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It does what I want it to do. I like the call recording. #### Cons Some of the phone number get a lot of junk calls. Adding new accounts is a little challenging. --- ### Call Tracking is Great - Overall rating: 3/5 - Reviewer: Mindy G. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Call Tracking is a great service. The customer support is exceptional and they are so friendly. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that this system tracks the calls that our advertisers receive and gives the capability to listen to recorded conversations. #### Cons The reporting processing time is slower than we'd like. --- ### Great Call Tracking Software - Overall rating: 5/5 - Reviewer: Derek C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I have had a great experience with Convirza. I originally was using CallRail but ran into so many issues and I switched to Convirza about 6 months ago and haven't looked back. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I enjoy how easy it is to set up and the simplicity of the software overall #### Cons Overall I believe the software does a great job but the only thing I personally dislike is the reporting feature. #### Reasons for switching to Convirza I ran into a lot of problems with their software --- ### Excellent service - Overall rating: 5/5 - Reviewer: Deborah M. - Verified reviewer: Yes - Industry: Publishing - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered Excellent #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use and helps us stay on top of our clients call response! #### Cons Learning curve for some of our users needed more help but not Convirza’s fault #### Reasons for choosing Convirza All of the above #### Reasons for switching to Convirza Better rates and track ability ## More reviews [Next reviews](https://www.softwareadvice.com/call-center/convirza-profile/reviews/?page=2) --- Convirza Reviews, Pros and Cons - 2026 Software Advice