Mostly this softy was used as a analysis tool to help the agents perform better. Also to study the pattern of the inbound and outbound calls in the business.

This software enables the user to analyze the incoming and outgoing calls. There is an option to download calls or even email them. This helps a lot in training the client service agents.

I didn’t have any problems. Absolutely loved it.

The biggest benifit is being able to show response on an ad campaign when the [SENSITIVE CONTENT]- who likely is not taking calls does not think he is gtting a big enough response some times we listen to calls together sometimes I send the calls and sometimes they log in but it makes our efforts transparent and the success is obvious at the end of the day its proof we are doing our job for the client.

Easy to set up easy to route, inexpensive enough to include without charging the customer anything or a nominal fee or a pass through!

We like it just the way it is, and [SENSITIVE CONTENT] who has been our company customer rep for years is very attentive to our needs- always gets to the root of what we ask or need from the software including training.

If you need routing, reporting, and overall great client services, you will want to use Dial 800. They are there when you need them, and do a great job.

Dial 800 is the company we will use way into the future. They are top notch and professional. All the reporting and routing you need is in one place

We cannot find anything wrong with this system. It performs every fucntion we need

Overall experience is good, it is actually quite helpful.

Used it once for 4-5 months, I must say it's very helpful, it gives you most of the details required for any incoming or outgoing call.

There isn't anything I dislike about this but yes support could be little better.thanks

Callview 360 has been very helpful in operating our complex phones system and network.

The ability to handle, and customize our incoming calls is vital to the leads system in or business. The software is very easy to use, with customer support always there if you need it!

It definitely takes some getting used to, as do most things.

I benefited by being able to really see what my call center representatives are doing and narrow down how to train them where it was needed.

I liked the fact that it was accurate. It also helped us to offer more training to our representative.

There was not anything I did not like about this software. It offered more that I wanted or expected.

No difficulty at all using the product.

It's efficient to track any call from a campaign. straightforward and easy to use.

one suggestion, less clicking through out the site. Or easier why to search through a DNIS.

over the years very few hiccups. when hiccups have come up they were handled promptly.

call tracking and recording. we can see response and make sure traffic we generate is being handle properly.

? nothing... does what we need it to do.

Since I started my business in 2021, Dial800 embraced the new relationship and has taken great care of me. They explain processes, do the heavy lifting for me, and check in often to ensure my needs are met.

Dial800 offers top of the line customer service. They are a solutions-oriented team, continually looking to expand, evolve, and develop new tools and features for customers. Having a provider like Dial800 that is turnkey at a reasonable cost helps keep my business running smoothly.

One thing I am not a fan is the cost associated with inactive TFN's. That's not necessarily a knock on Dial800 as it's a industry standard when resting TFN's with a RespOrg, but it's an added expensive I do not look forward to seeing in the invoice each month.