--- title: "Dialpad Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Dialpad. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Dialpad is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/dialpad-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Telephony Software](https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/) / [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) / Dialpad Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/dialpad-profile/) Reviews [Alternatives](https://www.softwareadvice.com/voip/dialpad-profile/alternatives/) # Dialpad User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 570 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.0/5 - Value for money: 4.1/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 296 reviews (52%) - 4 stars: 170 reviews (30%) - 3 stars: 53 reviews (9%) - 2 stars: 16 reviews (3%) - 1 star: 35 reviews (6%) ### Most mentioned pros - The platform is user-friendly, works well across devices, and helps streamline communication with staff, students, and families. - Dialpad has allowed or remote team to have some continuity with incoming calls & texts & made it easier to record the information covered in each communication. - The mobile access and call management features were especially helpful for staying organized and responsive throughout the school day. ### Most mentioned cons - The lack of accountability and responsiveness from Dialpad's customer support is the biggest downside. Despite numerous attempts to resolve a billing issue, they consistently fail to provide solutions, leaving us overcharged for services we don't use. - Live chatting with a person or getting someone on the phone is difficult. - We can not rely on the reporting as it is glitchy. When doing something very simple like searching for a call history. ## Dialpad customer reviews Showing reviews 1-25 of 570 (page 1). ### Simple, Reliable, and Effective - Overall rating: 5/5 - Reviewer: Mary Ellen E. - Verified reviewer: Yes - Industry: Political Organization - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, Dialpad has provided a consistently positive experience with clear calls, useful features, and solid reliability. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best part of Dialpad is its ease of use, clear audio, and dependable performance during daily work calls. #### Cons After six months of regular use, I can say that I have not identified any cons or weaknesses with Dialpad at this time. --- ### Dialpad is very effective and comprehensive - Overall rating: 5/5 - Reviewer: Holly B. - Verified reviewer: Yes - Industry: Legal Services - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was a comfortable environment with chat , video, crm. Everything needed to avoid have to use an outside vendor. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything was synchronized in one platform and easy to click on. It was a all in one platform with salesforce crm and dialing platform. #### Cons There is a learning curve to everything. It provided dashboard analysis and suggested AI components which is a little eerie and big brother #### Reasons for switching to Dialpad They wanted to have AI integration and scalable solutions for all the call centers. --- ### Great app for business phone calls - Overall rating: 4/5 - Reviewer: Shalee J. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Really like it! Wish it had a mass text option as well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like that you can have a phone number besides your personal phone number but never miss a call. I also like that you can have departments and track users stats. Helps with accountability #### Cons I wish that when you were assigned as an assistant to someone you could see their texts. That really has been troublesome for us. Also if someone texts the main line and then you try to text them back from your personal line they still get the main line to text back. causes missed communications. --- ### Looks good. Works Well. BUT you get what you pay for. - Overall rating: 3/5 - Reviewer: Skyler G. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered From an operational standpoint, Dialpad is fine for a small volume call center with very straight forward data requirements. If you're a data centric company or coming from a VOIP service with more robust reporting, there will be a learning curve. Uptime is solid. No performance issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Friendly sales and onboarding teams. Dialpad has a simple UI system and is not overly complex. The AI tools seem to work well. The transcription is better than I have seen in many VOIP softwares. Dialpad is reasonably priced. Playbooks, Moments, and other tools are useful and work well. #### Cons Our onboarding team was spread too thin. Questions took WEEKS to answer. Customer support is slow. Live chatting with a person or getting someone on the phone is difficult. Their AI helpdesk is highly robotic. Helpful at times but doesn't do well with nuance. Reporting is limited and on the rails, meaning no customization in any real sense. You can only pull meaning full info from one Contact Center (skill / queue) at a time. If you do try to pull data out simultaneously for multiple contact centers (skills/queues) the system vastly restricts the data you can get. The export formatting is awful and you can't choose which data you want in your reports or what order you'd like the report to be in. You have to export reports to get the data you want in the way you want but you'll have to spend 15min reformatting and combining spreadsheets to tease out the data or trends you want. #### Reasons for switching to Dialpad We switched to save money. It was a purely financial decision. --- ### Dialpad Review - Overall rating: 5/5 - Reviewer: Pauline A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, this software is great as a main communicator with clients, it is AI powered but not too much, our clients does not have any feedbacks about this #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Navigation: User-friendly AI software, the moment we start using it as our main communicator, it only takes us minutes to be familiarize with its functionalities , plus the AI voice integration helps us minimize the background noise when we make calls to our clients. #### Cons So far, i haven't experience any downsides with this software, everything is smooth upon login, from calls to notifications. I have one minimal feedback about the recipients can opt-out messages from us senders, hopefully this can be improved or modified as not all users of dialpad were telemarketers, it is being use in companies like Aya for healthcare staffing where maintaining communication with healthcare professionals is a must. #### Reasons for switching to Dialpad We don't know the exact reason, our company just notified us we will be switching to dialpad --- ### Experienced professional daily user - Overall rating: 4/5 - Reviewer: Olga D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Most of the time it's a very positive experience with reliable connection during the call. Once in a while it glitches though. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's reliable most of the time and integrates well with other platforms to streamline patient calls and documentation. #### Cons Sometimes it's too slow to start dialing a number and other times it doesn't even try to dial for unknown reasons. #### Reasons for switching to Dialpad Company I work for decided to switch to streamline services. --- ### Good phone system, never had any issues - Overall rating: 5/5 - Reviewer: Alex S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use app, texting (sending and receiving), support and considerate pricing. We also lave the recording and transcribing feature. #### Cons Sometimes the process for getting a new number is a bit tricky, but this is because of regulations for specific countries. #### Reasons for choosing Dialpad Dialpad looked as more reliable and value for mone. #### Reasons for switching to Dialpad Aircall was more expensive with similar features. --- ### Meh!😑 limited integration capabilities, difficult to get support - Overall rating: 3/5 - Reviewer: Ariel L. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with dial pad is neither negative or positive. If I had to consider the phone system, we were using prior to migrating to dial pad. I would say I would prefer dial pad over that phone system, but there are still many limitations with this phone system related to integration with our CRM #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I do enjoy that dial pad integrate with our main CRM system HubSpot. It allows us to have call centers with multiple agents that are part of a team get calls routed based on a specific preference, which is also ideal for both support and sales. #### Cons What I typically find I like least about dial pad is their support team. I find it difficult to get issues addressed and resolved. I also do not like that. The integration with HubSpot is very limited and we typically run into issues for things are not getting associated or logged correctly #### Reasons for switching to Dialpad Needed integration with CRM and Kixie did not support that. --- ### dialpad 1000/1000 - Overall rating: 5/5 - Reviewer: Lacie R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. i really like it and how it has made my calls sound so much and now nobody can hear my baby crying, its a blessing #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros that it has everything all in one app!! makes it smooth!! also love being told when lunch is soon really keeps me on track #### Cons wrap up codes, we need more options like, confirm appointment, clinical questions, and a call disconnected code, instead of noting it. #### Reasons for switching to Dialpad company did the switch we had no choice in it. --- ### DialPad Is The Best! - Overall rating: 5/5 - Reviewer: Earnessa P. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the feedback on how I handled a customer's call! Navigating through the system is easy. Transfers are simple. #### Cons Nothing, it's easy to navigate. Text messaging is very simple and helpful. I think the security is one of the best I've ever seen. #### Reasons for switching to Dialpad Five9 just wasn't a good fit for this company. --- ### Do your homework before signing off with them. Over promise. Under Deliver. - Overall rating: 1/5 - Reviewer: Paul D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered You can call it buyers remorse. You can call it not researching the product fully. We were promised things--solutions; and every single thing promised has turned out to be impossible on the platform. If I hear 'Feature Enhancement Request' one more time... #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The concept and the theory for how they could work for us was great. Great potential. #### Cons Follow through has been a nightmare. We use them for UCaaS and learned pretty quickly that the design was severely flawed. No SIP connection from other systems. No third party transfer recording. Must be an admin to utilize call analytics and recordings. Doesn't fit our company structure. Physical phones will inexplicably stop working. Not all in one site. One here or there. Just stops working. They had a flaw with calls ringing in that came from the same ANI. Multiple calls with same ANI would result in first call going proper IVR workflow. Any additional ended up going fallback route. They put a fix in. Now I get call delays and audio problems. Tech support is abysmal. Too often they just want to close tickets and do not try to provide solutions. Just try getting an engineer into a meeting. I don't know if they exist. #### Reasons for choosing Dialpad potential. They had potential. And good reviews. Boy were we snowed #### Reasons for switching to Dialpad Consolidation of multiple sites and systems into one platform #### Vendor response We’re genuinely sorry to hear about your experience and that it didn’t meet your expectations. This is not the level of service/product quality we aim to provide, and we appreciate you bringing it to our attention. We would love the opportunity to make things right. Please feel free to reach out to me directly at sydney@dialpad.com, so we can better understand the issue and work toward a resolution. Your satisfaction is important to us, and we hope to earn back your trust in the future. Best regards, Sydney Perez Replied December 2024 --- ### Dialpad is great for businesses - Overall rating: 5/5 - Reviewer: Ed F. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Dialpad has been great. I have been using it for 4+ years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Dialpad is the ability to text, call, and screen share all from one application. #### Cons There is nothing that I like least about Dialpad. #### Reasons for switching to Dialpad It is the standard in my industry that everyone uses --- ### Simply go else where - Overall rating: 1/5 - Reviewer: Elisabeth L. - Verified reviewer: Yes - Industry: Design - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Sales does a great job. The rest falls very short. We can not rely on the reporting as it is glitchy. When doing something very simple like searching for a call history. You often have to do it multiple times, each time coming up with different search results. Last week we had an entire three days that we could not receive calls, they all simply went to the same voice box. All 60 lines. I have yet to get in touch with someone at dialpad who can tell me what happened. After emailing 12 times. We switched from 8x8, having a hard time getting our dedicated rep on the phone. This company is absolutely impossible. There was someone assigned to us recently, when I asked her to help she said she couldn't that wasn't her job. And I'm realizing she is only assigned to us to get our renewal. Not a super smart strategy. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The sellers knew their stuff. They knew all the right things to say. #### Cons When we got down to actually buying, these super slick sellers suddenly didn't understand our company and the prices they gave us were completely different than what we ended up signing up with, and what we are using 6 months down the road (price ended up doubling). #### Reasons for choosing Dialpad Supposedly had the best reporting tools. #### Reasons for switching to Dialpad Pricing and customer service. I would go back to 8x8. --- ### Love Dialpad and will never turn back! - Overall rating: 5/5 - Reviewer: Mike R. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the simplicity and ease of use that makes using Dialpad easier than using a normal landline office phone. It is easy to move throughout the app and explore all the features, and you can seamlessly move your calls throughout your office/organization with no hassle or extra steps. Whether you are using it for yourself or as an office/company phone system it is an effective tool that makes the crucial communication flawless and simple. 10/10 recommend #### Cons I don't have anything bad to say about dialpad, except maybe adding a software that allows you to sent mass texts in a non-group text setting. Which to be fair, I am sure they probably have it and I just do not know how to use it though. #### Reasons for switching to Dialpad Customer service and price. Outdated technology --- ### Pros and Cons of Using Dialpad in the Workplace - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros What I like about Dialpad is that each department in my company can have its own line. The setup was quick and easy. I also like that there are different hold music options, and the songs are quite catchy. #### Cons What I like least about Dialpad is sending pictures through text messages. Unfortunately, pictures aren't always received by the recipient, even though they show as sent. The lack of headset options with integration is also a drawback. --- ### Poor excuse for a VoIP service - Overall rating: 2/5 - Reviewer: ryan r. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Absolutely the worst. Avoid it all costs. I can't believe I left RingCentral for them. Mistake #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The AI transcription works well. That's really the only part of it that works well. #### Cons Predatory financial practices. Deceptive contracts. Unreliable service. No live reporting. No wall boards. Non-responsive customer service. Poor call quality. Lack of integrations. --- ### "Overcharged for Months with No Resolution – Terrible Customer Service!" - Overall rating: 1/5 - Reviewer: Prateek S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered I have had a terrible experience with Dialpad . Since October 2023, my company, VICNA, has been overcharged more than AU$10,000 for services we never used. Despite repeated emails and even a Zoom meeting to explain the situation, the issue remains unresolved, and they continue to charge us incorrectly every month. Their customer service is completely unresponsive—my last email sent in September was ignored. This ongoing problem has caused significant financial stress for our business. I would not recommend their services to anyone based on this experience. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros "Dialpad's interface is user-friendly, and their call quality is generally reliable. The platform offers a range of features that are helpful for managing communications, making it convenient for day-to-day use. However, these positives are completely overshadowed by their poor customer service and billing issues. #### Cons "The lack of accountability and responsiveness from Dialpad's customer support is the biggest downside. Despite numerous attempts to resolve a billing issue, they consistently fail to provide solutions, leaving us overcharged for services we don't use. This ongoing problem has caused financial strain, and their slow or non-existent communication makes the situation even more frustrating." --- ### Tactics DO Not Sign UP-Beware Deceptive Sales - Overall rating: 1/5 - Reviewer: Alex P. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered I am extremely disappointed with my experience with Dialpad. From the beginning, they lied to me to trick me into a contract with them. I was explicitly told that I would be able to add and remove users as needed for my business. However, this turned out to be a blatant lie. After adding users and then attempting to remove them just three days later, I was informed that I am now obligated to pay for the additional licenses, even though I am not using them. These licenses are now permanently added to my contract, contrary to the false assurance I was given that I could cancel at any time. Getting a hold of someone on the phone or receiving any form of customer support is practically non-existent. They only seem interested in talking to new customers, likely because they aim to trap as many people as possible into these deceitful contracts. Once you're in, they don't care about helping you out. The customer service is abysmal; they have no real interest in resolving issues or providing genuine assistance. I am now stuck paying over $300 for just 3 lines that I am using, while being contracted to pay for 7. On top of that, transferring your toll-free number is not free as they misleadingly imply—you have to pay additional fees to receive calls to your toll-free number. It is really messed up that a company would use such deceptive tactics to trick customers. I am determined to leave a review everywhere I possibly can to warn others about this platform. Save yourself the frustration and go somewhere else! Dialpad is not worth the headache and the hidden costs. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It is all a scam i don't like the way they use deceptive tactics to trick new customers into contracts #### Reasons for choosing Dialpad I am extremely disappointed with my experience with Dialpad. From the beginning, they lied to me to trick me into a contract with them. I was explicitly told that I would be able to add and remove users as needed for my business. However, this turned out to be a blatant lie. After adding users and then attempting to remove them just three days later, I was informed that I am now obligated to pay for the additional licenses, even though I am not using them. These licenses are now permanently added to my contract, contrary to the false assurance I was given that I could cancel at any time. Getting a hold of someone on the phone or receiving any form of customer support is practically non-existent. They only seem interested in talking to new customers, likely because they aim to trap as many people as possible into these deceitful contracts. Once you're in, they don't care about helping you out. The customer service is abysmal; they have no real interest in resolving issues or providing genuine assistance. I am now stuck paying over $300 for just 3 lines that I am using, while being contracted to pay for 7. On top of that, transferring your toll-free number is not free as they misleadingly imply—you have to pay additional fees to receive calls to your toll-free number. It is really messed up that a company would use such deceptive tactics to trick customers. I am determined to leave a review everywhere I possibly can to warn others about this platform. Save yourself the frustration and go somewhere else! Dialpad is not worth the headache and the hidden costs. --- ### Solid, easy to use, easy to administer platform - Overall rating: 4/5 - Reviewer: Liam M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Dialpad is a solid platform that is very easy to set up and configure, and relatively cost effective, in relation to other platforms on the market. Our only complaint is the reliability of Dialpad. It's not a huge issue, but even if one call drops a week, it's annoying. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We are a software start up with less than 25 employees, of which 12 have Dialpad accounts. We have fairly basic needs, in the sense that each user needs a direct number to place and receive calls/texts, and for those same users to take calls from 'shared' phone numbers, such as support, and sales. The administrative features of Dialpad are easy to learn, use, configure, without having to spend hours self educating on a knowledge base, or through trial and error. This includes functions such as: - Creating new users. - Configuring phone lines (like sales or support) with voicemails, call routing, IVR. #### Cons 1 - Desktop app reliability (Mac) I've found the Desktop top app to be consistently inconsistent, in the quality of calls, and general usability. I've used Dialpad for 3 years, and always have the newest Mac & software updates. For example, sometimes I will answer a call, and the person cannot hear me. This is even more frustrating in cases where I've been waiting on hold for a long time, only to be connected, and for the other person to not be able to hear me. Every time, if I restart Dialpad, the issue resolves itself. Again, I've tried multiple headsets/audio settings over the years, and the same issues occur. 2 - Mobile app You can configure Dialpad so that when you receive a call, your cellphone rings (either using your cellular number, or over VOIP, if connected to the internet). I've again found the reliability of these features to be inconsistent. Sometimes I will answer on my mobile, and the call will drop. Other times, I'll answer on my Desktop app, and my mobile device will keep ringing. 3 - Pricing I feel that Dialpad's pricing is in line with other providers, but I do feel that providers across the board have prices set too high, with no option to add 'light users'. For example, we have certain employees that we want to be able to take a call or two a week, or infrequently place outbound calls. We cannot justify paying for a full license for them. If we could add free, or heavily subsidized 'light' users, I believe that overall, our usage and adoption of Dia --- ### Small business and under 10 agent call center - Overall rating: 4/5 - Reviewer: Elizabeth K H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Each to set up Easy to work with their support team Features for a small call center with low volume (under 500 calls a month) would do well with this as long as they have a strong internet. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The scripting pop up reminders based on keywords is amazing. It is easy to set up, change, and add to. When the key word is said or texted the reminder will come right up reducing dead air and keeping the conversation flowing. #### Cons You need to have a ethernet set up or an extremely high-speed internet for clarity. If you try a low bandwidth solution it will make the calls sound like an echo but this is the case with most VOIP systems. #### Reasons for choosing Dialpad cost, easy to set up, and the pop up scripting plus it worked with our crm --- ### worst app and customer support ever - Overall rating: 1/5 - Reviewer: Sheena S. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Dialpad is greedy- they want to take all of your money and offer no support. The app is constantly glitching. Every. Single. Time. I answer a call on the app on my phone, it hangs up on the client. Amazing how whatsapp and facebook and instagram doesn’t have this issue. Yet here I am paying $100/month (more than my own Verizon cell service) just to look completely unprofessional to my clients. On top of that, they make it impossible to reach them by phone. They require you to chat with them first. Even though my employees have been recording their own calls for the past 6 months, I can’t listen to them. They made me upgrade my account in order to automatically record calls and listen, but guess what? It won’t actually record your calls even if you click the the option in advanced settings because you have to figure out how to reach them for them to turn it on. They have completely wasted my money and time and caused me so much stress. I can’t wait to switch to another company. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros nothing - i liked the idea of dialpad, but did not work for my company because of all the glitches --- ### Day 1 and we had to drop them - Overall rating: 1/5 - Reviewer: Joshua F. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered Horrible. They were very helpful during the sales process but the second we actually tried to use it, we realized how horrible it truly was. Now we have to port to a new service. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros We liked that it gave the option to integrate with Clio #### Cons The first day we had to submit three support tickets because nothing was working properly Within the first hour of having our number ported we noticed we couldn't get call routing activated to forward all calls to our answering service so the three employees of our firm had to man the phones while Dialpad figured out what to do Then we noticed all the problems with the text messages. It doesn't organize the messages by threads (like it does on your phone or any other messaging service). Instead it just shows all your individual messages which was a clustered mess. Also if you were the last person to send a message then you have no way of knowing who the text conversation is with unless you click on the text (It shows your name instead of your contact's name because you sent the last message). Finally, none of our contact's names were popping up on the messages, just their phone numbers. Even when we had contacts synced and knew for a fact that number had an assigned contact, we still weren't seeing people's names on the messages tab. BUT THE WORST THING OF ALL WAS THE DAMN DEFAULT DIALPAD NUMBER. We ported over our business line and that was set as the default lines for outbound calls which was perfect. But for God knows what reason, Dialpad won't let you set a main line as the default line for outbound text messages. The only way you can text from your main line is by manually changing it every time you want to send a text. Finally, the customer service blowsssss #### Reasons for switching to Dialpad Dialpad was highly recommended by Clio and online reviews. We honestly thought it would be perfect for what we were looking for but these past 24 hours have been the worst working experience of my life. --- ### Dial Pad Versus Other Phone System - Overall rating: 4/5 - Reviewer: Dysiree R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience was great, basically it does the job we need so I am satisfied with that. But to be more advanced, the system needs more improvement and I hope they could make it more user-friendly​. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros If you are looking for a ​cheaper phone service, that does the job of catering your customer's, this might be the one for you. Way cheaper than Ring Central and The Customer​ Service is Up top, but SOMETIMES not so easy to get in touch with especially​ on weekends. However, I highly recommend​ their service as they are very fair to their users, For instance, when we were still getting used to the system,​ we have 4 phone lines that were reserved and we weren't aware that it was being billed, but the customer service steeped in and refunded the cost of the unused lines RIGHT AWAY, they are easy to negotiate with. #### Cons The Software is basic, but not that very user-friendly compared to ring central. We've been using Ring Central for a few years before we shifted to Dial Pad. Recordings are not easily located, when you try searching the phone number on the call logs, it will just give you the activity and the only way for you to turn on the recording is to manually​ turn it on while on a phone call, there must be some other ways, but for people who are not so techy and just wanted to use the phone service solely, it would be quiet a challenge figuring how to set this in automatic mode. Dial Pad also Offers Transcription, this means that all Voicemails left on your phone numbers we're automatically transcribed, however,​ it is not accurate but it does the job. Integrations with dialpad to your customized database​MIGHT be possible​ but at a higher cost and you may need to get a quote with their Sales Department. --- ### Call Me - Overall rating: 5/5 - Reviewer: Malisha S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered My experience has been great, and those that have been using the software through me has never complained a single time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to use and setup, interface is great and not clustered. The file transfer is amazing. A great software for existing copper line customers to convert to voip #### Cons There was no issue with this software, everything was amazing and a breeze to use. --- ### Great Product and easy to use - Overall rating: 5/5 - Reviewer: Ante Z. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered Very good, recently discovered the ability to screenshare and present to people we call, which is helpful in our industry. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros East of use and the interface is excellent and pretty intuitive overall. Works well with pulling customer data in from salesforce lead management system. #### Cons Sometimes the system hangs and doesn't complete outgoing calls and the call is abandoned, this gets fixed with a computer restart, honestly might not be a software issue. ## More reviews [Next reviews](https://www.softwareadvice.com/voip/dialpad-profile/reviews/?page=2) --- Dialpad Reviews, Pros and Cons - 2026 Software Advice