--- title: "Dialpad Connect Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Dialpad Connect. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Dialpad Connect is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/dialpad-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Contact Center Software](https://www.softwareadvice.com/contact-center/) / [Dialpad Connect](https://www.softwareadvice.com/voip/dialpad-profile/) / Dialpad Connect Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/dialpad-profile/) Reviews [Alternatives](https://www.softwareadvice.com/voip/dialpad-profile/alternatives/) # Dialpad Connect User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 576 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.0/5 - Value for money: 4.1/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 298 reviews (52%) - 4 stars: 172 reviews (30%) - 3 stars: 53 reviews (9%) - 2 stars: 16 reviews (3%) - 1 star: 36 reviews (6%) ### Most mentioned pros - The platform is user-friendly, works well across devices, and helps streamline communication with staff, students, and families. - The mobile access and call management features were especially helpful for staying organized and responsive throughout the school day. - It allows us to have call centers with multiple agents that are part of a team get calls routed based on a specific preference, which is also ideal for both support and sales. ### Most mentioned cons - Live chatting with a person or getting someone on the phone is difficult. - Absolutely horrible experience with Dialpad, Initially it was fine, however as soon as I had any technical issue it gets passed from team member to team member all telling me to do the same thing that did not fix the issue. - Customer support is slow. ## Dialpad Connect customer reviews Showing reviews 1-25 of 576 (page 1). ### Great product with amazing features!! - Overall rating: 5/5 - Reviewer: Kiersten J. - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Dialpad features allows me to communicate with my clients in different ways (voice and text). With phone lines that have multiple users the feature that allows to mark voicemails resolved and add notes is extremely helpful. #### Ratings breakdown - Ease of use: 4/5 #### Pros Dialpad offers a wide range of features that have greatly improved our communication process. The text messaging capability is convenient and user-friendly, and the ability to add notes to voicemails helps our team track callback outcomes and share important information. While the platform can seem overwhelming at first because of the many features available, I've found it to be incredibly powerful once you get comfortable with it. Overall, I've really enjoyed using Dialpad and continue to find new features that enhance my workflow. #### Cons I wish it was easier to find certain things in training myself how to use. Dialpad did a onboarding call that was extremely helpful however went a little too fast in my opinion. --- ### Excellent Tool other than Salesforce Integration - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Higher Education - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Support as it relates to Salesforce has been such a waste of time and cause of frustration but, other than that, Dialpad is an excellent tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The best thing about Dialpad is the video call quality. Great audio and video quality and there's minimal delay. #### Cons Dialpad's Salesforce integration (at least they have one) support is awful. Every question and problem takes 10x as long as it should to resolve, if it ever does get resolved. At times, call and text logs are missed in Salesforce. If you plan to integrate with Salesforce, prepare for that. --- ### PREDATORY COMPANY - AVOID!! - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: less than 1 year · monthly - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Predatory company with hidden terms in their contract. After two weeks of trying to onboard with them I was informed by [sensitive content hidden] (CSM) that I needed to sign an agreement to move my numbers over. Desperate to get things moving I signed only to find it was a yearly contract and even after immediately notifying them that I didn't want to proceed they are saying I am locked into a 1 year agreement now. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. This is a deplorable company. Avoid them like the plague. Their support is subpar and they employ predatory tactics to trick you into yearly contracts as they know their service is so bad. #### Cons They have a dreadful support team and trick you into yearly contracts. For those already with them their annual agreement auto renews for a THREE YEAR term. Their onboarding was so bad I gave up after 2 weeks of trying. --- ### VoIP - Can You Hear Me Now? Good! - Overall rating: 5/5 - Reviewer: Drew L. - Industry: Consumer Goods - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent. Easy to use platform that offers advanced features and integrations, while offering a variety of industries a product that meets various security and privacy requirements. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Dialpad is a simple, easy to use VoIP solution that just gets the job done. Despite the simple to use interface, it hides a more complex beast under the surface. They offer advanced metrics, integrations, built-in AI anaylsis of CSAT and other scores. They support text messaging, complex call transfers/option trees, and is overall a solid choice for a competitive price. They have immediate chat and phone support for admins as well. Don't often encounter bugs or issues, and their platform has a superior uptime rating. Security is enterprise grade, and they offer SOC2 TYPE II, HIPPA ready, GDPR, CSA, and they meet ISO 27001:2022, ISO 27017:2015 and ISO 27018:2019 #### Cons They can be costly, especially when adding a new line. There are occasionally issues with carrier transfers on the backend, but thankfully support is helpful. --- ### Dialpad Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, this software is great as a main communicator with clients, it is AI powered but not too much, our clients does not have any feedbacks about this #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Navigation: User-friendly AI software, the moment we start using it as our main communicator, it only takes us minutes to be familiarize with its functionalities , plus the AI voice integration helps us minimize the background noise when we make calls to our clients. #### Cons So far, i haven't experience any downsides with this software, everything is smooth upon login, from calls to notifications. I have one minimal feedback about the recipients can opt-out messages from us senders, hopefully this can be improved or modified as not all users of dialpad were telemarketers, it is being use in companies like Aya for healthcare staffing where maintaining communication with healthcare professionals is a must. --- ### dialpad 1000/1000 - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. i really like it and how it has made my calls sound so much and now nobody can hear my baby crying, its a blessing #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros that it has everything all in one app!! makes it smooth!! also love being told when lunch is soon really keeps me on track #### Cons wrap up codes, we need more options like, confirm appointment, clinical questions, and a call disconnected code, instead of noting it. --- ### DialPad Is The Best! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Telecommunications - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the feedback on how I handled a customer's call! Navigating through the system is easy. Transfers are simple. #### Cons Nothing, it's easy to navigate. Text messaging is very simple and helpful. I think the security is one of the best I've ever seen. --- ### Great for work ! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far its been amazing, im on the phone all day in and out of meetings and dialpad runs very smoothly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is user friendly and great for work! Easy to make calls and send texts messages. Also different settings within the app that allow you customize it. #### Cons Nothing that comes to mind right away, I use it for work. Ive never had any issues with the app , it runs very smoothly. --- ### Good phone system, never had any issues - Overall rating: 5/5 - Reviewer: Alex S. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: 3-5 years · weekly - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use app, texting (sending and receiving), support and considerate pricing. We also lave the recording and transcribing feature. #### Cons Sometimes the process for getting a new number is a bit tricky, but this is because of regulations for specific countries. --- ### An effective Communication Platform for Educators - Overall rating: 5/5 - Reviewer: Jennifer R. - Industry: E-Learning - Company size: 501-1000 employees - Product usage: 1-3 years · weekly - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Dialpad has been positive. It is a convenient and reliable communication tool that supports collaboration and organization in an educational setting. The platform is user-friendly, works well across devices, and helps streamline communication with staff, students, and families. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Dialpad as an educator was its ease of communication and accessibility. It made it simple to connect with students, parents, and colleagues through calls, messaging, and video meetings in one platform. The mobile access and call management features were especially helpful for staying organized and responsive throughout the school day. #### Cons One thing I liked least about Dialpad was that call quality could occasionally depend on internet connectivity, which sometimes caused delays or dropped calls. There was also a learning curve for some advanced features, and notifications could become overwhelming during busy workdays. --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Medical Practice - Company size: 501-1000 employees The reviewer appreciates Dialpad's layout and text feature, which facilitate patient communication and workflow efficiency in a hectic office. They did not mention any downsides to using the software. Full review available after login on Software Advice --- ### Network Administrator - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Financial Services - Company size: 51-200 employees The transition to Dialpad Connect from an aging Avaya system has made phone management easier for the internal team and provided employees with greater flexibility. Despite experiencing a few connectivity issues, the overall benefits of the cloud-based solution have been substantial. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: undefined - Reviewed: November 2026 - Industry: Information Technology and Services - Company size: 11-50 employees The experience with Dialpad is described as overwhelmingly negative, with the reviewer stating that customer support is particularly lacking. They also mention that the software's integrations frequently fail, contributing to their dissatisfaction. Full review available after login on Software Advice --- ### Simple, Reliable, and Effective - Overall rating: 5/5 - Reviewer: Mary Ellen E. - Industry: Political Organization - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, Dialpad has provided a consistently positive experience with clear calls, useful features, and solid reliability. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best part of Dialpad is its ease of use, clear audio, and dependable performance during daily work calls. #### Cons After six months of regular use, I can say that I have not identified any cons or weaknesses with Dialpad at this time. --- ### Dialpad is very effective and comprehensive - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Legal Services - Company size: 501-1000 employees - Product usage: less than 1 year · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was a comfortable environment with chat , video, crm. Everything needed to avoid have to use an outside vendor. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything was synchronized in one platform and easy to click on. It was a all in one platform with salesforce crm and dialing platform. #### Cons There is a learning curve to everything. It provided dashboard analysis and suggested AI components which is a little eerie and big brother --- ### Great app for business phone calls - Overall rating: 4/5 - Reviewer: Shalee J. - Industry: Real Estate - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Really like it! Wish it had a mass text option as well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like that you can have a phone number besides your personal phone number but never miss a call. I also like that you can have departments and track users stats. Helps with accountability #### Cons I wish that when you were assigned as an assistant to someone you could see their texts. That really has been troublesome for us. Also if someone texts the main line and then you try to text them back from your personal line they still get the main line to text back. causes missed communications. --- ### Experienced professional daily user - Overall rating: 4/5 - Reviewer: M&O -. - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Most of the time it's a very positive experience with reliable connection during the call. Once in a while it glitches though. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's reliable most of the time and integrates well with other platforms to streamline patient calls and documentation. #### Cons Sometimes it's too slow to start dialing a number and other times it doesn't even try to dial for unknown reasons. --- ### Looks good. Works Well. BUT you get what you pay for. - Overall rating: 3/5 - Reviewer: Skyler G. - Industry: Construction - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered From an operational standpoint, Dialpad is fine for a small volume call center with very straight forward data requirements. If you're a data centric company or coming from a VOIP service with more robust reporting, there will be a learning curve. Uptime is solid. No performance issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Friendly sales and onboarding teams. Dialpad has a simple UI system and is not overly complex. The AI tools seem to work well. The transcription is better than I have seen in many VOIP softwares. Dialpad is reasonably priced. Playbooks, Moments, and other tools are useful and work well. #### Cons Our onboarding team was spread too thin. Questions took WEEKS to answer. Customer support is slow. Live chatting with a person or getting someone on the phone is difficult. Their AI helpdesk is highly robotic. Helpful at times but doesn't do well with nuance. Reporting is limited and on the rails, meaning no customization in any real sense. You can only pull meaning full info from one Contact Center (skill / queue) at a time. If you do try to pull data out simultaneously for multiple contact centers (skills/queues) the system vastly restricts the data you can get. The export formatting is awful and you can't choose which data you want in your reports or what order you'd like the report to be in. You have to export reports to get the data you want in the way you want but you'll have to spend 15min reformatting and combining spreadsheets to tease out the data or trends you want. --- ### Simply go else where - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Design - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Sales does a great job. The rest falls very short. We can not rely on the reporting as it is glitchy. When doing something very simple like searching for a call history. You often have to do it multiple times, each time coming up with different search results. Last week we had an entire three days that we could not receive calls, they all simply went to the same voice box. All 60 lines. I have yet to get in touch with someone at dialpad who can tell me what happened. After emailing 12 times. We switched from 8x8, having a hard time getting our dedicated rep on the phone. This company is absolutely impossible. There was someone assigned to us recently, when I asked her to help she said she couldn't that wasn't her job. And I'm realizing she is only assigned to us to get our renewal. Not a super smart strategy. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The sellers knew their stuff. They knew all the right things to say. #### Cons When we got down to actually buying, these super slick sellers suddenly didn't understand our company and the prices they gave us were completely different than what we ended up signing up with, and what we are using 6 months down the road (price ended up doubling). --- ### Love Dialpad and will never turn back! - Overall rating: 5/5 - Reviewer: Mike R. - Industry: Staffing and Recruiting - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the simplicity and ease of use that makes using Dialpad easier than using a normal landline office phone. It is easy to move throughout the app and explore all the features, and you can seamlessly move your calls throughout your office/organization with no hassle or extra steps. Whether you are using it for yourself or as an office/company phone system it is an effective tool that makes the crucial communication flawless and simple. 10/10 recommend #### Cons I don't have anything bad to say about dialpad, except maybe adding a software that allows you to sent mass texts in a non-group text setting. Which to be fair, I am sure they probably have it and I just do not know how to use it though. --- ### Dialpad - Great For Multiple Departments - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Overall i am pleased with Dialpad and its AI transcript service. It provides a quick synopsis of a phone call to look for key points. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Dialpad provides an affordable platform for your business to use VOIP services for various departments. #### Cons Dialpad application will some times freeze up requiring you to manually close the application and restart it to resolve the issue. --- ### Pros and Cons of Using Dialpad in the Workplace - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros What I like about Dialpad is that each department in my company can have its own line. The setup was quick and easy. I also like that there are different hold music options, and the songs are quite catchy. #### Cons What I like least about Dialpad is sending pictures through text messages. Unfortunately, pictures aren't always received by the recipient, even though they show as sent. The lack of headset options with integration is also a drawback. --- ### Great tool for Remote CX Teams - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: less than 1 year · monthly - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Dialpad excels at delivering a consumer-friendly, all-in-one cloud communications platform. Its modern UI, AI-powered call transcriptions, and transparent per-seat pricing make it easy for small DTC teams to adopt without heavy IT lift. #### Cons Its advanced analytics and integrations skew more toward B2B needs, so truly DTC-focused brands may find limited direct-to-consumer marketing or customer-engagement features compared with specialized CX platforms. Doesn't integrate with all the tools we use. --- ### Gets the job done - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Dialpad is easy to manage, and the AI meeting capture tool is pretty neat. #### Cons I don't love that it forces us to send an automated opt-out message after texting someone, even if they have already provided consent. --- ### Great app! One of the best VOIP services available - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have enjoyed using Dialpad as my primary phone system. I enjoying having a service that integrates both text and voice into a single app, allowing me to communicate in two different manners. Further, I find Dialpad easy to use in my daily work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The AI Transcript is very useful, and it helps me recall points of the conversation. I also like how it allows me to quickly create contact cards that help me keep track of my call log. Further, I like that Dialpad can operate on both my mobile phone and computer, allowing to take my "desk phone" with me wherever I go. #### Cons There is a slight delay in the call signal. It is slight, but noticeable. I estimate that there is about a 0.5-second delay, causing an overlap in speaking, similar to the delay in other virtual call services. This is likely an unavoidable condition of all VOIP services. ---