--- title: "Dialpad Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Dialpad. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Dialpad is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/dialpad-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Contact Center Software](https://www.softwareadvice.com/contact-center/) / [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) / Dialpad Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/dialpad-profile/) Reviews [Alternatives](https://www.softwareadvice.com/voip/dialpad-profile/alternatives/) # Dialpad User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 572 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.0/5 - Value for money: 4.1/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 296 reviews (52%) - 4 stars: 171 reviews (30%) - 3 stars: 53 reviews (9%) - 2 stars: 16 reviews (3%) - 1 star: 36 reviews (6%) ### Most mentioned pros - The platform is user-friendly, works well across devices, and helps streamline communication with staff, students, and families. - The mobile access and call management features were especially helpful for staying organized and responsive throughout the school day. - It allows us to have call centers with multiple agents that are part of a team get calls routed based on a specific preference, which is also ideal for both support and sales. ### Most mentioned cons - Live chatting with a person or getting someone on the phone is difficult. - We can not rely on the reporting as it is glitchy. When doing something very simple like searching for a call history. - Absolutely horrible experience with Dialpad, Initially it was fine, however as soon as I had any technical issue it gets passed from team member to team member all telling me to do the same thing that did not fix the issue. ## Dialpad customer reviews Showing reviews 1-25 of 572 (page 1). ### Simple, Reliable, and Effective - Overall rating: 5/5 - Reviewer: Mary Ellen E. - Verified reviewer: Yes - Industry: Political Organization - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, Dialpad has provided a consistently positive experience with clear calls, useful features, and solid reliability. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best part of Dialpad is its ease of use, clear audio, and dependable performance during daily work calls. #### Cons After six months of regular use, I can say that I have not identified any cons or weaknesses with Dialpad at this time. --- ### Dialpad is very effective and comprehensive - Overall rating: 5/5 - Reviewer: Holly B. - Verified reviewer: Yes - Industry: Legal Services - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was a comfortable environment with chat , video, crm. Everything needed to avoid have to use an outside vendor. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything was synchronized in one platform and easy to click on. It was a all in one platform with salesforce crm and dialing platform. #### Cons There is a learning curve to everything. It provided dashboard analysis and suggested AI components which is a little eerie and big brother #### Reasons for switching to Dialpad They wanted to have AI integration and scalable solutions for all the call centers. --- ### Great app for business phone calls - Overall rating: 4/5 - Reviewer: Shalee J. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Really like it! Wish it had a mass text option as well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like that you can have a phone number besides your personal phone number but never miss a call. I also like that you can have departments and track users stats. Helps with accountability #### Cons I wish that when you were assigned as an assistant to someone you could see their texts. That really has been troublesome for us. Also if someone texts the main line and then you try to text them back from your personal line they still get the main line to text back. causes missed communications. --- ### Dialpad Review - Overall rating: 5/5 - Reviewer: Pauline A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, this software is great as a main communicator with clients, it is AI powered but not too much, our clients does not have any feedbacks about this #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Navigation: User-friendly AI software, the moment we start using it as our main communicator, it only takes us minutes to be familiarize with its functionalities , plus the AI voice integration helps us minimize the background noise when we make calls to our clients. #### Cons So far, i haven't experience any downsides with this software, everything is smooth upon login, from calls to notifications. I have one minimal feedback about the recipients can opt-out messages from us senders, hopefully this can be improved or modified as not all users of dialpad were telemarketers, it is being use in companies like Aya for healthcare staffing where maintaining communication with healthcare professionals is a must. #### Reasons for switching to Dialpad We don't know the exact reason, our company just notified us we will be switching to dialpad --- ### Experienced professional daily user - Overall rating: 4/5 - Reviewer: Olga D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Most of the time it's a very positive experience with reliable connection during the call. Once in a while it glitches though. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's reliable most of the time and integrates well with other platforms to streamline patient calls and documentation. #### Cons Sometimes it's too slow to start dialing a number and other times it doesn't even try to dial for unknown reasons. #### Reasons for switching to Dialpad Company I work for decided to switch to streamline services. --- ### Good phone system, never had any issues - Overall rating: 5/5 - Reviewer: Alex S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use app, texting (sending and receiving), support and considerate pricing. We also lave the recording and transcribing feature. #### Cons Sometimes the process for getting a new number is a bit tricky, but this is because of regulations for specific countries. #### Reasons for choosing Dialpad Dialpad looked as more reliable and value for mone. #### Reasons for switching to Dialpad Aircall was more expensive with similar features. --- ### Meh!😑 limited integration capabilities, difficult to get support - Overall rating: 3/5 - Reviewer: Ariel L. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with dial pad is neither negative or positive. If I had to consider the phone system, we were using prior to migrating to dial pad. I would say I would prefer dial pad over that phone system, but there are still many limitations with this phone system related to integration with our CRM #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I do enjoy that dial pad integrate with our main CRM system HubSpot. It allows us to have call centers with multiple agents that are part of a team get calls routed based on a specific preference, which is also ideal for both support and sales. #### Cons What I typically find I like least about dial pad is their support team. I find it difficult to get issues addressed and resolved. I also do not like that. The integration with HubSpot is very limited and we typically run into issues for things are not getting associated or logged correctly #### Reasons for switching to Dialpad Needed integration with CRM and Kixie did not support that. --- ### dialpad 1000/1000 - Overall rating: 5/5 - Reviewer: Lacie R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. i really like it and how it has made my calls sound so much and now nobody can hear my baby crying, its a blessing #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros that it has everything all in one app!! makes it smooth!! also love being told when lunch is soon really keeps me on track #### Cons wrap up codes, we need more options like, confirm appointment, clinical questions, and a call disconnected code, instead of noting it. #### Reasons for switching to Dialpad company did the switch we had no choice in it. --- ### DialPad Is The Best! - Overall rating: 5/5 - Reviewer: Earnessa P. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the feedback on how I handled a customer's call! Navigating through the system is easy. Transfers are simple. #### Cons Nothing, it's easy to navigate. Text messaging is very simple and helpful. I think the security is one of the best I've ever seen. #### Reasons for switching to Dialpad Five9 just wasn't a good fit for this company. --- ### Unreliable phone service. Horrible for business owners! - Overall rating: 1/5 - Reviewer: Sheila R. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered For nearly 12 weeks now, we have experienced numerous technical issues with our phone service. Our Dialpad Administrator has spent more than 18 hours attempting to resolve the issues associated with not being to add users, edit user profiles, competing calls, routing calls to mobile numbers and answering calls. Dialpad has not provided the goods and services outlined in our Service Order. We have emailed, chatted, opened support tickets and called your support team. Our law firm, which relies on fully functioning phone service, can no longer afford to continue trying to resolve these issues. Every time we try to connect, the call either doesn’t go through or we can’t hear the caller. That’s issue despite multiple attempts. The problem is so fundamental that Dialpad has failed in its essential purpose, and we have lost confidence in their ability to deliver a working solution. We continue to ask for early termination of our contract with no further financial obligation but have been repeatedly denied. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I honestly don't have anything good to say about Dialpad. Our features and functionality with another phone carrier were far more user friendly, reliable and robust. #### Cons Our Dialpad Administrator has spent more than 18 hours attempting to resolve the issues associated with not being to add users, edit user profiles, competing calls, routing calls to mobile numbers and answering calls. #### Reasons for switching to Dialpad Cost but BOY, we sure regret that decision!! I'd gladly pay more now to have a fully functioning phone system for our business! --- ### Dialpad is great for businesses - Overall rating: 5/5 - Reviewer: Ed F. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Dialpad has been great. I have been using it for 4+ years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Dialpad is the ability to text, call, and screen share all from one application. #### Cons There is nothing that I like least about Dialpad. #### Reasons for switching to Dialpad It is the standard in my industry that everyone uses --- ### Love Dialpad and will never turn back! - Overall rating: 5/5 - Reviewer: Mike R. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the simplicity and ease of use that makes using Dialpad easier than using a normal landline office phone. It is easy to move throughout the app and explore all the features, and you can seamlessly move your calls throughout your office/organization with no hassle or extra steps. Whether you are using it for yourself or as an office/company phone system it is an effective tool that makes the crucial communication flawless and simple. 10/10 recommend #### Cons I don't have anything bad to say about dialpad, except maybe adding a software that allows you to sent mass texts in a non-group text setting. Which to be fair, I am sure they probably have it and I just do not know how to use it though. #### Reasons for switching to Dialpad Customer service and price. Outdated technology --- ### This is the next step in IP phones - Perfect for working from home - Overall rating: 5/5 - Reviewer: TJ N. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This has been one of the best decisions our IT team has made. We tested the other cloud phone providers, with none providing the fully featured, simple and reliable system as Dialpad. Adding users, configuring phone trees, configuring main lines, adding fax, everything is simple, fast, and intuitive in their system. With integration into Hubspot, which we already used as our CRM, our management has even more insight into their sales team's performance. Our user feedback has been overwhelmingly positive. Our ability to have users work from home and have 100% full phone access cannot be overstated. This is probably the biggest takeaway anyone should take from reading this. Absolutely no disruption in our ability to call or make calls when switching our entire office to working from home. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Deployment cannot get any more simple. Set up the user in the web interface, put in 4 digit activation code on phone. Done. Work from home - SIMPLE. With Office 365 integration, users simply use their email and pass to sign into Dialpad from their personal cell phone, personal computer, work computer, anywhere. Just moved offices, our phone system was the only system that required no extra setup. Just plug in at the new location, and everyone is working like normal. Simple and intuitive. Reliable, priced perfectly, full of features. #### Cons I used to have cons with the limited abilities admins had over users' settings like call forwarding (for example, if an employee is sick and forgot to set her calls to forward to someone else). This has been fixed recently, and at this point I cannot think of any con. #### Reasons for switching to Dialpad Shoretel was outdated, required on-premises equipment, and required trained support to help with some of the smallest issues. Physical appliances would fail, leading to major phone downtime randomly. --- ### Game Changer - Overall rating: 5/5 - Reviewer: Jonathan G. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered So far it is great. The integration with our CRM makes outbound calling, holds and transfers so much easier while linking the call to the customers profile. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to have one phone but two numbers and have one always recording your conversations to give out. #### Cons The home page is a little clunky, takes some messing around with too figure out where things are at. --- ### The Best VoIP Solution For Business - Overall rating: 5/5 - Reviewer: Regan D. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For our business VoIP needs, Dialpad is and has always been awesome. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We have used Dialpad as a VoIP solution and it has been amazing. Using the tool is easy and it comes well equipped. I like that we can effortlessly customize the tool to fit our needs. #### Cons Dialpad meets our needs straightforward. No issues yet. --- ### Great dialer with great AI functions. Great for enterprise not SMB - Overall rating: 5/5 - Reviewer: Jimi J. - Verified reviewer: Yes - Industry: Entertainment - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Solid dialer with good tools for sales management but there are lower cost options that also do the same thing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros AI Agent, Local Presence, Call Barging were all great tools that made managing/call coaching reps on the phone better #### Cons Cost. Other dialers do the same thing for cheaper. Sometimes getting a hold of your rep takes time --- ### Dialpad Review - Overall rating: 4/5 - Reviewer: Jason B. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall good. The user interface was also a positive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I liked how you could send text messages over Dialpad. #### Cons Transferring calls was not always the easiest. --- ### Dialpad Review - Overall rating: 5/5 - Reviewer: Liezel T. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered The overall experience with Dialpad is great. You can easily call and in case you missed a call, it's recorded for you so you can playback. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Dialpad is it's a very straight-forward platform. It's like using a dialpad on your phone. #### Cons So far, there's nothing I like least about Dialpad because it's very easy to use. --- ### Tactics DO Not Sign UP-Beware Deceptive Sales - Overall rating: 1/5 - Reviewer: Alex P. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered I am extremely disappointed with my experience with Dialpad. From the beginning, they lied to me to trick me into a contract with them. I was explicitly told that I would be able to add and remove users as needed for my business. However, this turned out to be a blatant lie. After adding users and then attempting to remove them just three days later, I was informed that I am now obligated to pay for the additional licenses, even though I am not using them. These licenses are now permanently added to my contract, contrary to the false assurance I was given that I could cancel at any time. Getting a hold of someone on the phone or receiving any form of customer support is practically non-existent. They only seem interested in talking to new customers, likely because they aim to trap as many people as possible into these deceitful contracts. Once you're in, they don't care about helping you out. The customer service is abysmal; they have no real interest in resolving issues or providing genuine assistance. I am now stuck paying over $300 for just 3 lines that I am using, while being contracted to pay for 7. On top of that, transferring your toll-free number is not free as they misleadingly imply—you have to pay additional fees to receive calls to your toll-free number. It is really messed up that a company would use such deceptive tactics to trick customers. I am determined to leave a review everywhere I possibly can to warn others about this platform. Save yourself the frustration and go somewhere else! Dialpad is not worth the headache and the hidden costs. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It is all a scam i don't like the way they use deceptive tactics to trick new customers into contracts #### Reasons for choosing Dialpad I am extremely disappointed with my experience with Dialpad. From the beginning, they lied to me to trick me into a contract with them. I was explicitly told that I would be able to add and remove users as needed for my business. However, this turned out to be a blatant lie. After adding users and then attempting to remove them just three days later, I was informed that I am now obligated to pay for the additional licenses, even though I am not using them. These licenses are now permanently added to my contract, contrary to the false assurance I was given that I could cancel at any time. Getting a hold of someone on the phone or receiving any form of customer support is practically non-existent. They only seem interested in talking to new customers, likely because they aim to trap as many people as possible into these deceitful contracts. Once you're in, they don't care about helping you out. The customer service is abysmal; they have no real interest in resolving issues or providing genuine assistance. I am now stuck paying over $300 for just 3 lines that I am using, while being contracted to pay for 7. On top of that, transferring your toll-free number is not free as they misleadingly imply—you have to pay additional fees to receive calls to your toll-free number. It is really messed up that a company would use such deceptive tactics to trick customers. I am determined to leave a review everywhere I possibly can to warn others about this platform. Save yourself the frustration and go somewhere else! Dialpad is not worth the headache and the hidden costs. --- ### Solid, easy to use, easy to administer platform - Overall rating: 4/5 - Reviewer: Liam M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Dialpad is a solid platform that is very easy to set up and configure, and relatively cost effective, in relation to other platforms on the market. Our only complaint is the reliability of Dialpad. It's not a huge issue, but even if one call drops a week, it's annoying. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We are a software start up with less than 25 employees, of which 12 have Dialpad accounts. We have fairly basic needs, in the sense that each user needs a direct number to place and receive calls/texts, and for those same users to take calls from 'shared' phone numbers, such as support, and sales. The administrative features of Dialpad are easy to learn, use, configure, without having to spend hours self educating on a knowledge base, or through trial and error. This includes functions such as: - Creating new users. - Configuring phone lines (like sales or support) with voicemails, call routing, IVR. #### Cons 1 - Desktop app reliability (Mac) I've found the Desktop top app to be consistently inconsistent, in the quality of calls, and general usability. I've used Dialpad for 3 years, and always have the newest Mac & software updates. For example, sometimes I will answer a call, and the person cannot hear me. This is even more frustrating in cases where I've been waiting on hold for a long time, only to be connected, and for the other person to not be able to hear me. Every time, if I restart Dialpad, the issue resolves itself. Again, I've tried multiple headsets/audio settings over the years, and the same issues occur. 2 - Mobile app You can configure Dialpad so that when you receive a call, your cellphone rings (either using your cellular number, or over VOIP, if connected to the internet). I've again found the reliability of these features to be inconsistent. Sometimes I will answer on my mobile, and the call will drop. Other times, I'll answer on my Desktop app, and my mobile device will keep ringing. 3 - Pricing I feel that Dialpad's pricing is in line with other providers, but I do feel that providers across the board have prices set too high, with no option to add 'light users'. For example, we have certain employees that we want to be able to take a call or two a week, or infrequently place outbound calls. We cannot justify paying for a full license for them. If we could add free, or heavily subsidized 'light' users, I believe that overall, our usage and adoption of Dia --- ### Small business and under 10 agent call center - Overall rating: 4/5 - Reviewer: Elizabeth K H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Each to set up Easy to work with their support team Features for a small call center with low volume (under 500 calls a month) would do well with this as long as they have a strong internet. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The scripting pop up reminders based on keywords is amazing. It is easy to set up, change, and add to. When the key word is said or texted the reminder will come right up reducing dead air and keeping the conversation flowing. #### Cons You need to have a ethernet set up or an extremely high-speed internet for clarity. If you try a low bandwidth solution it will make the calls sound like an echo but this is the case with most VOIP systems. #### Reasons for choosing Dialpad cost, easy to set up, and the pop up scripting plus it worked with our crm --- ### worst app and customer support ever - Overall rating: 1/5 - Reviewer: Sheena S. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Dialpad is greedy- they want to take all of your money and offer no support. The app is constantly glitching. Every. Single. Time. I answer a call on the app on my phone, it hangs up on the client. Amazing how whatsapp and facebook and instagram doesn’t have this issue. Yet here I am paying $100/month (more than my own Verizon cell service) just to look completely unprofessional to my clients. On top of that, they make it impossible to reach them by phone. They require you to chat with them first. Even though my employees have been recording their own calls for the past 6 months, I can’t listen to them. They made me upgrade my account in order to automatically record calls and listen, but guess what? It won’t actually record your calls even if you click the the option in advanced settings because you have to figure out how to reach them for them to turn it on. They have completely wasted my money and time and caused me so much stress. I can’t wait to switch to another company. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros nothing - i liked the idea of dialpad, but did not work for my company because of all the glitches --- ### Day 1 and we had to drop them - Overall rating: 1/5 - Reviewer: Joshua F. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered Horrible. They were very helpful during the sales process but the second we actually tried to use it, we realized how horrible it truly was. Now we have to port to a new service. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros We liked that it gave the option to integrate with Clio #### Cons The first day we had to submit three support tickets because nothing was working properly Within the first hour of having our number ported we noticed we couldn't get call routing activated to forward all calls to our answering service so the three employees of our firm had to man the phones while Dialpad figured out what to do Then we noticed all the problems with the text messages. It doesn't organize the messages by threads (like it does on your phone or any other messaging service). Instead it just shows all your individual messages which was a clustered mess. Also if you were the last person to send a message then you have no way of knowing who the text conversation is with unless you click on the text (It shows your name instead of your contact's name because you sent the last message). Finally, none of our contact's names were popping up on the messages, just their phone numbers. Even when we had contacts synced and knew for a fact that number had an assigned contact, we still weren't seeing people's names on the messages tab. BUT THE WORST THING OF ALL WAS THE DAMN DEFAULT DIALPAD NUMBER. We ported over our business line and that was set as the default lines for outbound calls which was perfect. But for God knows what reason, Dialpad won't let you set a main line as the default line for outbound text messages. The only way you can text from your main line is by manually changing it every time you want to send a text. Finally, the customer service blowsssss #### Reasons for switching to Dialpad Dialpad was highly recommended by Clio and online reviews. We honestly thought it would be perfect for what we were looking for but these past 24 hours have been the worst working experience of my life. --- ### Dial Pad Versus Other Phone System - Overall rating: 4/5 - Reviewer: Dysiree R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience was great, basically it does the job we need so I am satisfied with that. But to be more advanced, the system needs more improvement and I hope they could make it more user-friendly​. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros If you are looking for a ​cheaper phone service, that does the job of catering your customer's, this might be the one for you. Way cheaper than Ring Central and The Customer​ Service is Up top, but SOMETIMES not so easy to get in touch with especially​ on weekends. However, I highly recommend​ their service as they are very fair to their users, For instance, when we were still getting used to the system,​ we have 4 phone lines that were reserved and we weren't aware that it was being billed, but the customer service steeped in and refunded the cost of the unused lines RIGHT AWAY, they are easy to negotiate with. #### Cons The Software is basic, but not that very user-friendly compared to ring central. We've been using Ring Central for a few years before we shifted to Dial Pad. Recordings are not easily located, when you try searching the phone number on the call logs, it will just give you the activity and the only way for you to turn on the recording is to manually​ turn it on while on a phone call, there must be some other ways, but for people who are not so techy and just wanted to use the phone service solely, it would be quiet a challenge figuring how to set this in automatic mode. Dial Pad also Offers Transcription, this means that all Voicemails left on your phone numbers we're automatically transcribed, however,​ it is not accurate but it does the job. Integrations with dialpad to your customized database​MIGHT be possible​ but at a higher cost and you may need to get a quote with their Sales Department. --- ### good value but buggy. - Overall rating: 3/5 - Reviewer: Harry R. - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As primary business phone line, Dialpad fits the bill. I can make and receive calls for my business on my personal phone without revealing my personal number, and I can maintain a minimalist customer list. As a mobile-only (not an enterprise) user, there’s a lot that the app can do which I don’t need. Dialpad appears to have capabilities that can support my business growth (additional users and physical locations), but I’ll be wary of whether their inconsistent iOS interface is an indication of spotty development overall. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros Note: Dialpad offered gift certificates to reviewers. I think that’s shady. But I have used the app 2+ years. Best: I am a sole proprietor (single user) & love that this app gives me a business phone number that rings to my personal device. That’s genius, a good value, and worth all interface hassles. Also, support has improved a lot. I get timely, thorough responses to issues: there’s a star-rating requested every outgoing call, and when I have reported issues (rare, such as one-way audio), they’ve sent detailed analysis explaining what happened. At least one bug I reported (an issue where the keyboard covered most of the comment field on a feedback window, with no scrolling) has recently been fixed. #### Cons Dialpad scores terribly on its interface and on interoperability with other apps. The contacts-search function won’t access iOS Contacts (even with access granted in Settings): type a name in search, and it will sit & spin all day. It doesn’t even time out. The app provides a skeleton contacts function (name, phone numbers, emails, company, and title—that’s it), so I lose a lot of functionality that’s essential for a communications app. Similar fail when sharing a picture from Photos: tap Share, select Dialpad, and the app will open to the eternal spinner (yet the app will acceess Camera and Photos the other way around). Also, unlike iOS Messages, when I start a text in Dialpad and need switch screens or apps, the draft text goes away. Lost time & effort. These issues are all long term, so clearly, the development team just has not prioritized basic functionality in their phone app. ## More reviews [Next reviews](https://www.softwareadvice.com/voip/dialpad-profile/reviews/?page=2) --- Dialpad Reviews, Pros and Cons - 2026 Software Advice