# Dialpad vs Five9 - 2026 Comparison - Software Advice > Dialpad vs Five9 - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/voip/dialpad-profile/vs/five9 --- [Home](https://www.softwareadvice.com/) / [Call Recording Software](https://www.softwareadvice.com/call-center/call-recording-comparison/) / Dialpad vs Five9 Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 8, 2026 # Dialpad vs. Five9: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 8, 2026 # Dialpad vs. Five9: 2026 Comparison Skip hours of research. 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Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/voip/dialpad-profile/) [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) 4.2 [(564)](https://www.softwareadvice.com/voip/dialpad-profile/reviews/) Starting Price $27.00per month Free trial Free version Pros: - Multi-device support - Mobile app Cons: - Customer support issues - Unreliable call quality Who uses Dialpad Based on 564 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (18%), Professional Services (12%) and Finance & Accounting (9%) - Top use cases: VoIP (9%), Business Phone Systems (9%) and Call Center (8%) 69% of users recommend this product [](https://www.softwareadvice.com/call-center/five9-profile/) [Five9](https://www.softwareadvice.com/call-center/five9-profile/) 4.2 [(483)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) Starting Price $119.00per month Free trial Free version Pros: - Ease of Use - Customer Support Cons: - Call Drop - Call Management Who uses Five9 Based on 483 reviews - Most common industries: Retail, Consumer Goods & Services (13%), Professional Services (12%) and IT & Software Development (8%) - Top use cases: Call Center (15%), Customer Service (7%) and Call Recording (6%) 66% of users recommend this product [](https://www.softwareadvice.com/voip/dialpad-profile/) Dialpad 4.2 [(564)](https://www.softwareadvice.com/voip/dialpad-profile/reviews/) [](https://www.softwareadvice.com/call-center/five9-profile/) Five9 4.2 [(483)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.2 Based on 564 reviews Ease of use 4.3 Value for money 4.1 Customer support 4.0 Functionality 4.2 4.2 Based on 483 reviews Ease of use 4.2 Value for money 4.0 Customer support 4.3 Functionality 4.1 ## User interface * * * ## Key features Features selected based on 1,047 reviews from Call Recording * * * Automatic Call Distribution 3.6 Call Logging N/A Call Monitoring 4.1 Call Recording 4.2 Call Routing N/A Call Scripting N/A Automatic Call Distribution N/A Call Logging 4.4 Call Monitoring 4.6 Call Recording 4.4 Call Routing 4.4 Call Scripting 4.5 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Zendesk SuiteNot enough reviews ](https://www.softwareadvice.com/product/26892-Zendesk/)[ Salesforce Sales CloudNot enough reviews ](https://www.softwareadvice.com/product/2764-Salesforce/)[ DomoNot enough reviews ](https://www.softwareadvice.com/bi/domo-profile/) [ Oracle ServiceNot enough reviews ](https://www.softwareadvice.com/crm/oracle-service-cloud-profile/)[ Salesforce Service CloudNot enough reviews ](https://www.softwareadvice.com/crm/service-cloud-profile/)[ VelocifyNot enough reviews ](https://www.softwareadvice.com/crm/velocify-crm-profile/) ## Reviews * * * JR Jennifer R.TeacherE-Learning, 501-1000 employees "The platform is user-friendly, works well across devices, and helps streamline communication with staff, students, and families." May 25, 2026 SG Skyler G.Quality ManagerConstruction, 51-200 employees "Live chatting with a person or getting someone on the phone is difficult." May 19, 2026 VR Verified ReviewerLife Insurance SalesInsurance, 10000+ employees "I also appreciated the reliability of the call quality and the ability to track call activity and performance metrics." Jun 7, 2026 VR Verified ReviewerLife Insurance SalesInsurance, 10000+ employees "One downside is that the user interface can feel somewhat dated compared to newer cloud communication platforms." Jun 7, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [RingEX vs Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/vs/office/)[Ringover vs Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/vs/ringover/)[Ringover vs Five9](https://www.softwareadvice.com/call-center/five9-profile/vs/ringover/)[CallTools vs Five9](https://www.softwareadvice.com/call-center/calltools-profile/vs/five9/)