# Dialpad vs Gong.io - 2026 Comparison - Software Advice > Dialpad vs Gong.io - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/voip/dialpad-profile/vs/gong --- [Home](https://www.softwareadvice.com/) / [Call Recording Software](https://www.softwareadvice.com/call-center/call-recording-comparison/) / Dialpad vs Gong.io Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 17, 2026 # Dialpad vs. Gong.io: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 17, 2026 # Dialpad vs. Gong.io: 2026 Comparison Skip hours of research. 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Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/voip/dialpad-profile/) [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) 4.2 [(565)](https://www.softwareadvice.com/voip/dialpad-profile/reviews/) Starting Price $27.00per month Free trial Free version Pros: - Multi-device support - Mobile app Cons: - Customer support issues - Unreliable call quality Who uses Dialpad Based on 565 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (19%), Professional Services (12%) and Finance & Accounting (9%) - Top use cases: Business Phone Systems (9%), VoIP (9%) and Call Center (8%) 69% of users recommend this product [](https://www.softwareadvice.com/call-center/gong-profile/) [Gong.io](https://www.softwareadvice.com/call-center/gong-profile/) 4.8 [(560)](https://www.softwareadvice.com/call-center/gong-profile/reviews/) Starting Price Not provided by vendor Free trial Free version Pros: - Sales Performance - Conversation Analysis Cons: - Call Recording - Call Transcription Who uses Gong.io Based on 560 reviews - Most common industry: IT & Software Development (56%) - Top use cases: Call Recording (24%), Sales Coaching (14%) and Sales Enablement (11%) 92% of users recommend this product [](https://www.softwareadvice.com/voip/dialpad-profile/) Dialpad 4.2 [(565)](https://www.softwareadvice.com/voip/dialpad-profile/reviews/) [](https://www.softwareadvice.com/call-center/gong-profile/) Gong.io 4.8 [(560)](https://www.softwareadvice.com/call-center/gong-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.2 Based on 565 reviews Ease of use 4.3 Value for money 4.1 Customer support 4.0 Functionality 4.2 4.8 Based on 560 reviews Ease of use 4.7 Value for money 4.6 Customer support 4.7 Functionality 4.7 ## User interface * * * ## Key features Features selected based on 1,125 reviews from Call Recording * * * Automatic Call Distribution 3.6 Call Monitoring 4.1 Call Recording 4.2 Call Tagging N/A Call Transfer 3.3 Caller ID 4.1 Automatic Call Distribution 4.0 Call Monitoring 4.6 Call Recording N/A Call Tagging 4.5 Call Transfer N/A Caller ID N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Zendesk SuiteNot enough reviews ](https://www.softwareadvice.com/product/26892-Zendesk/)[ Salesforce Sales CloudNot enough reviews ](https://www.softwareadvice.com/product/2764-Salesforce/)[ DomoNot enough reviews ](https://www.softwareadvice.com/bi/domo-profile/) [ Salesforce Sales CloudIntegration rated 4.8 from 23 reviews ](https://www.softwareadvice.com/product/2764-Salesforce/)[ Zoom WorkplaceNot enough reviews ](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/)[ GoTo MeetingNot enough reviews ](https://www.softwareadvice.com/collaboration/gotomeeting-profile/) ## Reviews * * * JR Jennifer R.TeacherE-Learning, 501-1000 employees "The platform is user-friendly, works well across devices, and helps streamline communication with staff, students, and families." May 25, 2026 SG Skyler G.Quality ManagerConstruction, 51-200 employees "Live chatting with a person or getting someone on the phone is difficult." May 19, 2026 Mai M.Managing DirectorHospitality, 11-50 employees "The AI features helped our team increase forecasting and actual growth!" Mar 9, 2026 FD Freesia D.Account ExecutiveEvents Services, 501-1000 employees "Sometimes the recorder doesn't join the meeting right away and will randomly join a few minutes in, which can be confusing for clients and throw off the groove of the call" Oct 23, 2025 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [RingEX vs Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/vs/office/)[Ringover vs Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/vs/ringover/)[Fathom vs Gong.io](https://www.softwareadvice.com/compare/75783-gong/vs/423207-Fathom/)[Clari Copilot vs Gong.io](https://www.softwareadvice.com/call-center/gong-profile/vs/wingman/)