--- title: "Dialpad vs JustCall - 2026 Comparison - Software Advice" description: "Dialpad vs JustCall - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization." source_url: "https://www.softwareadvice.com/voip/dialpad-profile/vs/justcall/" page_type: "comparison" language: "en" --- [Home](https://www.softwareadvice.com/) / [Call Recording Software](https://www.softwareadvice.com/call-center/call-recording-comparison/) / Dialpad vs JustCall Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated October 19, 2026 # Dialpad vs. JustCall: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated October 19, 2026 # Dialpad vs. JustCall: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/voip/dialpad-profile/) [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) 4.2 [(572)](https://www.softwareadvice.com/voip/dialpad-profile/reviews/) Starting Price $27.00per month Free trial: Available Free version: Not available Pros: - Multi-device support - Mobile app Cons: - Customer support issues - Unreliable call quality Who uses Dialpad Based on 572 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (18%), Professional Services (13%) and Finance & Accounting (9%) - Top use cases: VoIP (9%), Business Phone Systems (9%) and Call Center (8%) 69% of users recommend this product [](https://www.softwareadvice.com/call-center/justcall-profile/) [JustCall](https://www.softwareadvice.com/call-center/justcall-profile/) 4.1 [(225)](https://www.softwareadvice.com/call-center/justcall-profile/reviews/) Starting Price $29.00per month Free trial: Available Free version: Not available Pros: - User Interface - Customer Support Cons: - Call Management - Pricing Who uses JustCall Based on 225 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (22%), Retail, Consumer Goods & Services (12%) and Finance & Accounting (10%) - Top use cases: Customer Service (20%), Telephony (20%) and Call Recording (19%) 66% of users recommend this product [](https://www.softwareadvice.com/voip/dialpad-profile/) Dialpad 4.2 [(572)](https://www.softwareadvice.com/voip/dialpad-profile/reviews/) [](https://www.softwareadvice.com/call-center/justcall-profile/) JustCall 4.1 [(225)](https://www.softwareadvice.com/call-center/justcall-profile/reviews/) + Add product Add product ## Dialpad vs JustCall: At a glance * * * Product ratings at a glance | | Dialpad | JustCall | | --- | --- | --- | | Overall rating | 4.2
572 reviews | 4.1
225 reviews | | Ease of use | 4.3 | 4.3 | | Value for money | 4.1 | 4.1 | | Functionality | 4.2 | 4.1 | | Customer support | 4.0 | 4.1 | | Ease of deployment | 4.0 | 4.2 | Best in comparison ## User interface * * * ## Key features Features selected based on 797 reviews from Call Recording * * * Agent Interface 4.7 Chatbot 4.0 Computer Telephony Integration 4.7 Interaction Tracking N/A Queue Management 3.0 - Computer Telephony Integration: 4.7 - Agent Interface: 4.7 - VoIP Connection: 4.6 - IVR: 4.4 - On-Demand Recording: 4.3 - Reporting/Analytics: 4.3 - Automated Routing: 4.3 - Call Recording: 4.3 - Archiving & Retention: 4.2 - Caller ID: 4.2 - Chat/Messaging: 4.1 - Call Monitoring: 4.1 - Voice Mail: 4.1 - Activity Tracking: 4.1 - Call Logging: 4.0 - Online Voice Transmission: 4.0 - Call List Management: 4.0 - Call Routing: 4.0 - Call Center Management: 4.0 - Contact Management: 3.9 - Mobile Access: 3.9 - CRM: 3.9 - Video Conferencing: 3.8 - Alerts/Notifications: 3.7 - Automatic Call Distribution: 3.6 - Communication Management: 3.6 - Call Transfer: 3.5 Agent Interface N/A Chatbot N/A Computer Telephony Integration N/A Interaction Tracking 4.0 Queue Management N/A - Caller ID: 4.7 - Call Recording: 4.5 - Call Monitoring: 4.4 - Voice Mail: 4.3 - VoIP Connection: 4.3 - 2-Way Messaging: 4.3 - Message Personalization: 4.3 - Call Logging: 4.3 - Automatic Call Distribution: 4.3 - Mobile Access: 4.3 - Computer Telephony Integration: 4.3 - Mass Texting: 4.3 - Call Center Management: 4.3 - Auto-Dialer: 4.2 - Call Routing: 4.2 - Multi-Channel Communication: 4.2 - Call Transfer: 4.2 - Real-Time Reporting: 4.1 - Alerts/Notifications: 4.1 - SMS Messaging: 4.0 - Performance Management: 4.0 - Interaction Tracking: 4.0 - Lead Management: 3.9 - Scheduled Messaging: 3.8 - Reporting & Statistics: 3.8 - Call Tracking Metrics: 3.8 - Contact Management: 3.7 - Third-Party Integrations: 3.7 - Reporting/Analytics: 3.7 - Customizable Fields: 3.7 - Alerts/Escalation: 3.6 - Queue Management: 3.6 - Support Ticket Management: 3.4 - Customizable Templates: 3.3 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Zendesk SuiteNot enough reviews ](https://www.softwareadvice.com/product/26892-Zendesk/)[ Salesforce Sales CloudNot enough reviews ](https://www.softwareadvice.com/product/2764-Salesforce/)[ DomoNot enough reviews ](https://www.softwareadvice.com/bi/domo-profile/) - Google Workspace - LinkedIn for Business - Okta - ServiceNow - Microsoft 365 - Microsoft Teams - Microsoft Outlook - Bullhorn - Zapier - Playvox - Slack - Dialpad Ai Contact Center - HappyFox Assist AI - HappyFox Workflows - Tray.io - DataGrail - Mixmax - Forethought AI Agents - Convin - Rippling - Gong - Helpwise - Mindtickle - LawGro - KIZEN - Recruitly - Jiminny - Prodoscore - Salesmate - AzureDesk - Alexa - Zoho CRM - Miro - CEIPAL Workforce - OneLogin - Chorus - CEIPAL ATS - Kustomer - HubSpot CRM - Clio - Google Calendar - Dynamics 365 - Gmail - Front - Rafiki AI - Outreach - Make - Copper - Zoom Workplace - CRM HUB 360 [ ActiveCampaignNot enough reviews ](https://www.softwareadvice.com/crm/activecampaign-profile/)[ PipedreamNot enough reviews ](https://www.softwareadvice.com/bi/pipedream-profile/)[ PipedriveNot enough reviews ](https://www.softwareadvice.com/crm/pipedrive-profile/) - Outreach - Pipeline CRM - Ontraport - Plecto - Re:amaze - Salesloft - Zoho Recruit - Zoho CRM - Zapier - Zoho Flow - Zoho Desk - Zendesk Sell - Synchroteam - Clay - Bullhorn - Agile CRM - Close - Bitrix24 - Copper - Dataddo - Kommo - LeadSimple - Firmao CRM - Freshsales - Gong - Freshdesk - HighLevel - Help Scout - EngageBay CRM - Front - Gorgias - Fivetran - Kustomer - Greenhouse - Follow Up Boss - JobAdder - Less Annoying CRM - Microsoft Outlook - noCRM - OnePageCRM - Notion - HubSpot Marketing Hub - Nimble - CARET Legal - Calendly - Zendesk AI - Intelerad - Woodstock Optimization Studio - Daton - KingAsterisk Contact Center Software - HubSpot Service Hub - monday CRM - Agentforce - Richpanel - HubSpot Sales Hub - Jobber - Salesmate ## Reviews * * * Positive review: JR Jennifer R. Teacher E-Learning, 501-1000 employees "The platform is user-friendly, works well across devices, and helps streamline communication with staff, students, and families." May 25, 2026 Negative review: SG Skyler G. Quality Manager Construction, 51-200 employees "Live chatting with a person or getting someone on the phone is difficult." May 19, 2026 Positive review: JR Jennifer R. Teacher E-Learning, 501-1000 employees "The mobile access and call management features were especially helpful for staying organized and responsive throughout the school day." May 25, 2026 Negative review: JN James N. DIRECTOR Health, Wellness and Fitness, 2-10 employees "Absolutely horrible experience with Dialpad, Initially it was fine, however as soon as I had any technical issue it gets passed from team member to team member all telling me to do the same thing that did not fix the issue." Nov 11, 2024 Positive review: AL Ariel L. Director of customer support and success Marketing and Advertising, 11-50 employees "It allows us to have call centers with multiple agents that are part of a team get calls routed based on a specific preference, which is also ideal for both support and sales." Jun 5, 2025 Negative review: EL Elisabeth L. Co-founder Design, 201-500 employees "We can not rely on the reporting as it is glitchy. When doing something very simple like searching for a call history." Nov 2, 2024 [Read all reviews](https://www.softwareadvice.com/voip/dialpad-profile/reviews/) Positive review: SS Sophia S. Administrative Assitant Retail, 11-50 employees "The available features were sufficient for our team's needs once we got everything set up." Jul 22, 2026 Negative review: SS Sophia S. Administrative Assitant Retail, 11-50 employees "The sales rep failed to disclose that toll-free inbound calls, external call forwarding, and other common business scenarios would incur additional credit charges, despite knowing our exact setup before we signed." Jul 22, 2026 Positive review: JK John k. Chief Technology Officer Information Technology and Services, 1001-5000 employees "I like the local presence feature as it has been a while since people have picked up their phones instead of ignoring me." Feb 17, 2026 Negative review: SS Sophia S. Administrative Assitant Retail, 11-50 employees "I cannot recommend JustCall to businesses unless they receive written confirmation of exactly which calls are—and are not—covered under "unlimited."" Jul 22, 2026 Positive review: KC Kelly C. Operations Manager Construction, 11-50 employees "We find the transfer feature to be quite helpful, along with shared phone numbers and text (SMS) inboxes." Nov 20, 2025 Negative review: Drew H. Partner Accounting, Self-Employed "The compliance process was overly lengthy and burdensome, taking over a month without resulting in service activation. Despite this, we were required to pay for a subscription up front, only to be informed at the end of the compliance process that we would not receive phone service." Apr 10, 2026 [Read all reviews](https://www.softwareadvice.com/call-center/justcall-profile/reviews/) ## Customer support * * * Dialpad Email/Help Desk: Available FAQs/Forum: Available Knowledge Base: Available Phone Support: Available 24/7: Available Chat: Available JustCall Email/Help Desk: Available FAQs/Forum: Available Knowledge Base: Available Phone Support: Available 24/7: Available Chat: Available ## Training options * * * Dialpad In Person: Available Live Online: Available Webinars: Available Documentation: Available Videos: Available JustCall In Person: Not available Live Online: Available Webinars: Available Documentation: Available Videos: Available ## Send this comparison chart to my inbox ## Popular Comparisons * * * [RingEX vs Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/vs/office/)[Salesforce Sales Cloud vs JustCall](https://www.softwareadvice.com/compare/2764-Salesforce/vs/75453-justcall/)