---
title: "Dialpad vs Kixie PowerCall & SMS - 2026 Comparison - Software Advice"
description: "Dialpad vs Kixie PowerCall & SMS - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization."
source_url: "https://www.softwareadvice.com/voip/dialpad-profile/vs/kixie-powercall/"
page_type: "comparison"
language: "en"
---

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Dialpad vs Kixie PowerCall & SMS

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

Updated October 19, 2026

# Dialpad vs. Kixie PowerCall & SMS: 2026 Comparison

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Updated October 19, 2026

# Dialpad vs. Kixie PowerCall & SMS: 2026 Comparison

Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free.

Free Expert Guidance

Real Human Advice

1M + Businesses Helped

Product comparison

Compare up to 3 products side-by-side

+

Add product

[](https://www.softwareadvice.com/voip/dialpad-profile/)

[Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/)

4.2

[(572)](https://www.softwareadvice.com/voip/dialpad-profile/reviews/)

Starting Price

$27.00per month

Free trial: Available

Free version: Not available

Pros:

-   Multi-device support
-   Mobile app

Cons:

-   Customer support issues
-   Unreliable call quality

Who uses Dialpad

Based on 572 reviews

-   Popular among: Small businesses
-   Most common industries: IT & Software Development (18%), Professional Services (13%) and Finance & Accounting (9%)
-   Top use cases: VoIP (9%), Business Phone Systems (9%) and Call Center (8%)

69% of users recommend this product

[](https://www.softwareadvice.com/call-center/kixie-powercall-profile/)

[Kixie PowerCall & SMS](https://www.softwareadvice.com/call-center/kixie-powercall-profile/)

4.6

[(295)](https://www.softwareadvice.com/call-center/kixie-powercall-profile/reviews/)

Starting Price

Not provided by vendor

Free trial: Available

Free version: Not available

Pros:

Not enough reviews

Cons:

Not enough reviews

Who uses Kixie PowerCall & SMS

Based on 295 reviews

-   Popular among: Small businesses
-   Most common industries: Professional Services (25%), Finance & Accounting (15%) and IT & Software Development (12%)
-   Top use cases: Auto Dialer (17%), Call Recording (16%) and Call Center (15%)

88% of users recommend this product

[](https://www.softwareadvice.com/voip/dialpad-profile/)

Dialpad

4.2

[(572)](https://www.softwareadvice.com/voip/dialpad-profile/reviews/)

[](https://www.softwareadvice.com/call-center/kixie-powercall-profile/)

Kixie PowerCall & SMS

4.6

[(295)](https://www.softwareadvice.com/call-center/kixie-powercall-profile/reviews/)

+

Add product

Add product

## Dialpad vs Kixie PowerCall & SMS: At a glance

* * *

Product ratings at a glance
|  | Dialpad | Kixie PowerCall & SMS |
| --- | --- | --- |
| Overall rating | 4.2<br>572 reviews | 4.6<br>295 reviews |
| Ease of use | 4.3 | 4.7 |
| Value for money | 4.1 | 4.6 |
| Functionality | 4.2 | 4.6 |
| Customer support | 4.0 | 4.7 |
| Ease of deployment | 4.0 | 4.6 |

Best in comparison

## User interface

* * *

## Key features

Features selected based on 867 reviews from Call Recording

* * *

Agent Interface

4.7

Auto-Dialer

N/A

Automatic Call Distribution

N/A

Call Disposition

N/A

Call Monitoring

N/A

Call Recording

N/A

-   Computer Telephony Integration: 4.7
-   Agent Interface: 4.7
-   VoIP Connection: 4.6
-   IVR: 4.4
-   On-Demand Recording: 4.3
-   Reporting/Analytics: 4.3
-   Automated Routing: 4.3
-   Call Recording: 4.3
-   Archiving & Retention: 4.2
-   Caller ID: 4.2
-   Chat/Messaging: 4.1
-   Call Monitoring: 4.1
-   Voice Mail: 4.1
-   Activity Tracking: 4.1
-   Call List Management: 4.0
-   Call Logging: 4.0
-   Call Center Management: 4.0
-   Online Voice Transmission: 4.0
-   Call Routing: 4.0
-   Contact Management: 3.9
-   Mobile Access: 3.9
-   CRM: 3.9
-   Video Conferencing: 3.8
-   Alerts/Notifications: 3.7
-   Automatic Call Distribution: 3.6
-   Communication Management: 3.6
-   Call Transfer: 3.5

Agent Interface

N/A

Auto-Dialer

4.5

Automatic Call Distribution

4.5

Call Disposition

4.0

Call Monitoring

4.7

Call Recording

4.7

-   Interaction Tracking: 5.0
-   Workflow Automation: 4.9
-   Online Voice Transmission: 4.9
-   On-Demand Recording: 4.9
-   Performance Management: 4.9
-   Multi-Channel Communication: 4.9
-   Call Tracking: 4.8
-   Contact Management: 4.8
-   Recording: 4.8
-   Call Routing: 4.8
-   Call Logging: 4.8
-   Caller ID: 4.8
-   CRM: 4.7
-   VoIP Connection: 4.7
-   Call Recording: 4.7
-   Archiving & Retention: 4.7
-   Call Monitoring: 4.7
-   Lead Management: 4.7
-   Call Center Management: 4.7
-   Lead Capture: 4.6
-   Automatic Call Distribution: 4.5
-   Voice Mail: 4.5
-   Auto-Dialer: 4.5
-   Alerts/Notifications: 4.5
-   Sales Pipeline Management: 4.5
-   Queue Management: 4.4
-   Collaboration Tools: 4.4
-   Computer Telephony Integration: 4.4
-   Activity Tracking: 4.4
-   Reporting/Analytics: 4.4
-   Activity Dashboard: 4.2
-   Call Transfer: 4.0
-   Call Disposition: 4.0

### Wondering if these products fit your needs?

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### Wondering if these products fit your needs?

Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes.

LexiAdvisor for 8 years

## Integrations

* * *

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## Reviews

* * *

Positive review:

JR

Jennifer R.

Teacher

E-Learning, 501-1000 employees

"The platform is user-friendly, works well across devices, and helps streamline communication with staff, students, and families."

May 25, 2026

Negative review:

SG

Skyler G.

Quality Manager

Construction, 51-200 employees

"Live chatting with a person or getting someone on the phone is difficult."

May 19, 2026

Positive review:

JR

Jennifer R.

Teacher

E-Learning, 501-1000 employees

"The mobile access and call management features were especially helpful for staying organized and responsive throughout the school day."

May 25, 2026

Negative review:

JN

James N.

DIRECTOR

Health, Wellness and Fitness, 2-10 employees

"Absolutely horrible experience with Dialpad, Initially it was fine, however as soon as I had any technical issue it gets passed from team member to team member all telling me to do the same thing that did not fix the issue."

Nov 11, 2024

Positive review:

AL

Ariel L.

Director of customer support and success

Marketing and Advertising, 11-50 employees

"It allows us to have call centers with multiple agents that are part of a team get calls routed based on a specific preference, which is also ideal for both support and sales."

Jun 5, 2025

Negative review:

EL

Elisabeth L.

Co-founder

Design, 201-500 employees

"We can not rely on the reporting as it is glitchy. When doing something very simple like searching for a call history."

Nov 2, 2024

[Read all reviews](https://www.softwareadvice.com/voip/dialpad-profile/reviews/)

Positive review:

Jordan V.

Sales

Insurance, 10000+ employees

"Overall Kixie is a simple calling tool to help with making any kind of outbound cold-calls. If you are working in a capacity where you will have to make a lot of calls in a day and you are working with a CRM that integrates fully with Kixie I believe it is extremely helpful."

May 15, 2026

Negative review:

CD

Cindy D.

Co-Owner

Marketing and Advertising, 2-10 employees

"It’s May 29 today- a FULL WEEK!! Despite sending multiple texts, emails, and phone calls, I have yet to hear a peep."

May 30, 2026

Positive review:

AP

Aleksandra P.

Data and research lead

Marketing and Advertising, 11-50 employees

"The CRM integration is awesome because it automatically logs calls and keeps contact info updated, making it way easier to manage and track leads."

Nov 18, 2024

Negative review:

AP

Aleksandra P.

Data and research lead

Marketing and Advertising, 11-50 employees

"Sometimes it has connection problems, especially if the internet is weak, which can be a real issue when working from places in South America."

Nov 18, 2024

Positive review:

AP

Aleksandra P.

Data and research lead

Marketing and Advertising, 11-50 employees

"It's a great tool for quickly uploading contact lists and super helpful for SDRs as it saves a lot of time with automated dialing."

Nov 18, 2024

Negative review:

Joseph C.

Insurance Broker

Insurance, Self-Employed

"So I asked Kixie to allow me out of my contract, because I spent thousands on a marketing campaign that basically produced nothing and I didn't have revenue."

Oct 23, 2024

[Read all reviews](https://www.softwareadvice.com/call-center/kixie-powercall-profile/reviews/)

## Customer support

* * *

Dialpad

Email/Help Desk: Available

FAQs/Forum: Available

Knowledge Base: Available

Phone Support: Available

24/7: Available

Chat: Available

Kixie PowerCall & SMS

Email/Help Desk: Available

FAQs/Forum: Available

Knowledge Base: Available

Phone Support: Not available

24/7: Not available

Chat: Available

## Training options

* * *

Dialpad

In Person: Available

Live Online: Available

Webinars: Available

Documentation: Available

Videos: Available

Kixie PowerCall & SMS

In Person: Not available

Live Online: Available

Webinars: Available

Documentation: Available

Videos: Available

## Send this comparison chart to my inbox

## Popular Comparisons

* * *

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