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About DialSource
DialSource is a cloud-based sales acceleration and voice communications engine which enables sales and services teams to engage in sales conversations, derive insights and manage productivity. The solution also allows businesses to track call metrics such as call outcomes, talk times and call counts. As a native application, DialSource can work with custom fields and objects by integrating with users' existing CRM.
Primary features of DialSource include inbound call routing, screen pops, symphony function, pre-call and post-call automation, auto voicemail drop, campaigns, a priority queue, native reporting, recycle logic, real-time call reporting, call monitoring and call reporting.
DialSource provides records, charts and graphs to monitor rep performance and track key metrics. Pricing of the product is available on request and support is extended through email, phone, live chat and documentation.
1 Reviews of DialSource
Overall rating
5.00 / 5 stars
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September 2017
Eric from ExecVision
Company Size: 51-200 employees
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2017
Truly Native SFDC Dialer
Some of the problems DialSource Solves are: - Inefficiency surrounding the outbound InsideSales process, specifically in regard to volume of calls - System downtime & malfunctions with other dialer solutions that disrupt the business flow - Inaccurate & delayed data surrounding our InsideSales Team's phone activity.
Pros
The fact that their dialer is 100% native to SFDC, built for SFDC, and all their employees are certified SFDC Admins.
It seems, everyone is saying their tool or App is 'native' to SFDC these days, but that only DialSource takes it further & actually puts meaning to 'native' instead of it being a buzz word their sales & marketing team uses.
There are a lot of moving parts in our tech environment and unfortunately we were only able to do a trail of DialSource; though I wish we could've became a full customer.
This was not some skimpy trial however, where you get to make a call or two from a standard object.
Instead, one of their Sales Engineers took the time to get everything configured in SFDC, just for a trial, and several of our employees up and running on it for a couple of days.
During the trial, it worked flawlessly with all our custom objects, fields, & configurations. All the data was logged instantaneously within SFDC, related to the right records, and was 100% accurate.
Needless to say, I was/am impressed by DialSource and will continue to point my colleagues in their direction, despite our inability to move past the trial.