--- title: "Switchvox Phone System Software Reviews, Demo & Pricing - 2026" description: "Review of Switchvox Phone System Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/voip/digium-switchvox-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [VoIP Software](https://www.softwareadvice.com/voip/) / Switchvox Phone System Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/voip/digium-switchvox-profile/reviews/)[Alternatives](https://www.softwareadvice.com/voip/digium-switchvox-profile/alternatives/) # Switchvox Phone System Review From $12.99-$17.99/one time Free trial 2 plans Wondering if Switchvox Phone System is right for your organization? Our VoIP Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Switchvox Phone System 4.0 [(29)](https://www.softwareadvice.com/voip/digium-switchvox-profile/reviews/) Pricing Starting at $12.99 per user one time ### About Switchvox Phone System Digium Switchvox provides a cloud-based and on-premise phone system that helps users in unified communications. Businesses with multiple locations deploy hybrid Switchvox systems, in which on-premise and cloud-based systems at multiple offices are peered to work together as a single system. The solution provides licensed users access to the system's capabilities so that users do not have to be individually licensed for features such as call recording. It provides mobile apps for Android and iOS devices. Digium Switchvox enables unified communications for end users via the Switchboard client, which can be utilized for click-to-call, instant messaging and presence. The Mobile app allows employees to access PBX features with mobile devices. Contact centers can also utilize features such as call queuing and Interactive Voice Response (IVR). Digium Switchvox offers SIP trunking for businesses that need to connect calls to and from the traditional phone network, but businesses can also use third-party SIP trunks. Support is provided via knowledge base, email and phone. Do you work for Switchvox Phone System? [Manage this product listing](https://www.g2.com/products/sangoma-unified-communications-platform/claim_requests/new?auto=true) Wondering if Switchvox Phone System is right for your organization? Our VoIP Software selection experts can help you in 15 minutes or less. ## Switchvox Phone System User Interface ## Popular Switchvox Phone System Alternatives Main Product Switchvox Phone System 4.0 [(29)](https://www.softwareadvice.com/voip/digium-switchvox-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 3.95Value for money - 3.73Customer support - 4.16Functionality Pricing Starting at $12.99 one time Get Price Alternative Product [VoIP.ms](https://www.softwareadvice.com/voip/voipms-profile/) 4.8 [(698)](https://www.softwareadvice.com/voip/voipms-profile/reviews/) Ratings Breakdown - 4.44Ease of use - 4.84Value for money - 4.76Customer support - 4.74Functionality Pricing Starting at $1.10 per month Get Price Alternative Product [Microsoft Teams](https://www.softwareadvice.com/voip/microsoft-teams-profile/) 4.5 [(11170)](https://www.softwareadvice.com/voip/microsoft-teams-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.44Value for money - 4.24Customer support - 4.40Functionality Pricing Starting at $4.00 per month Get Price Alternative Product [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.6 [(919)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Ratings Breakdown - 4.54Ease of use - 4.52Value for money - 4.54Customer support - 4.55Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Wildix](https://www.softwareadvice.com/voip/wildix-profile/) 4.7 [(209)](https://www.softwareadvice.com/voip/wildix-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.17Value for money - 4.58Customer support - 4.62Functionality Pricing Available upon request Get Price Alternative Product [Zoom Workplace](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/) 4.6 [(14694)](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/reviews/) Ratings Breakdown - 4.59Ease of use - 4.52Value for money - 4.36Customer support - 4.55Functionality Pricing Starting at $14.99 per month Get Price ## Switchvox Phone System Pricing and Plans Starting price: $12.99 one time Free Trial Free Version Unlimited Plans $17.99 per user, one time Plan includes: - Unlimited Plans for companies with average to high call volume or prefer predictable billing Metered Plans $12.99 per user, one time Plan includes: - Metered plans deliver a low-cost option and perfect for companies that need the flexibility to handle unpredictable call volume Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Switchvox Phone System Features - Popular features found in VoIP Caller ID Call Monitoring Call Recording Call Routing Computer Telephony Integration Contact Management IVR Mobile Access SIP Trunking Voice Mail - More features of Switchvox Phone System Unified Communications Video Conferencing ## Switchvox Phone System User Reviews ## Switchvox Phone System customer ratings - Overall rating: 4.0/5 - Total reviews: 29 ### Rating distribution - 5 stars: 15 reviews (52%) - 4 stars: 6 reviews (21%) - 3 stars: 4 reviews (14%) - 2 stars: 3 reviews (10%) - 1 star: 1 reviews (3%) ### Secondary ratings - Ease of use: 4.2/5 - Value for money: 4.0/5 - Customer support: 3.7/5 - Functionality: 4.2/5 --- ### This is our phone system at our office. It is definitely been a step up from our previous system. - Overall rating: 4/5 - Reviewer: Aimee F. - Verified reviewer: Yes - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love that it put our phone system online and allows you to manage calls and messages from anywhere in the world. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It really has taken phone and voice mail systems to another level. My favorite feature is that it allows you to connect to your phone online. You can set up your out of office messages for your phone via your computer, you can forward, transfer, and "park" calls all via the online application. You can also listen to your voicemail through the online applications and view your company directory there as well. It has been a great technological advancement for us and especially for those of us fielding high call volumes. #### Cons Employees have seemed to be slow at adopting the online application. My hope was that the online directory would take away the need to publish a paper version, however, after 5 years of having the system we've not gotten away from updating and printing a new directory. The system also doesn't seem to have the capability to store personal cell phone information - which many of our employees must be reached that way as well. The online application could be a bit more user friendly as well. It takes some learning to figure out the 'language' in the system, how things are labeled, and the steps to getting to the employee directory, for example. --- ### Fantastic Hosted PBX platform that integrates well with Switchvox On-Premise as well. - Overall rating: 5/5 - Reviewer: Garry A. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Fantastic Hosted PBX. Amazing real-time visibility and call management tools. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The switchboard is the key defining feature of Switchvox. The drag-drop call management and real-time call and queue visibility make it fantastic for receptionists, managers, and call centers. With Switchvox all features are included for all users, so you don't end up with hidden fees for add-on features. The new licensing model even gives you mobility and softphone options that are part of the base extension license. #### Cons There is a very small subset of features that are available in Switchvox on-premise that are restricted in the Hosted platform due to the shared nature of the system. Unless you're a real power user and already intimately familiar with the on-premise version, you are unlikely to notice, though. --- ### Switchvox A Bad Choice - Overall rating: 3/5 - Reviewer: Gene P. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered Support is terrible. Complete waste of time. You would get better service from a Walmart greeter. Switchvox has its moments of greatness and then it fails because of stupidity at the program level. Just avoid it. You’ll thank yourself later. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros System works well when you get everything right. When is not right then it becomes a big brick. #### Cons This system violates the RFC for SIP clients. If you plan on using this system with any other sip device on your network you will have a big surprise when it stops working. Switchvox knowingky (you can ask their support department) hard codes the return port for the sip client to 5060. This causes the system to stop working in a nat environment when it is assigned a different port. If you are looking for a system that you will have to babysit all the time and make sure it didn’t use any other port so your client can stay online then this is the switch for you. If that didn’t sound like your cup of tea then buy Cisco and be happy all the time. #### Reasons for choosing Switchvox Phone System Price. Should have known better. --- ### Excellent Phone System - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have used Switchvox as our main phone system for several years now and it has always done everything we need it to. I certainly don't use it to it's fullest potential, but it is highly configurable. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros There are lots of great features included with Switchvox. You can set up an unlimited amount of call rules based on time of day or current phone status. For instance, I have my phone set up to forward to my cell phone if I set my status to "Available - Home Office" and we have our support line set up to bounce between support reps a limited amount of times before going to voicemail. #### Cons It was a bit confusing to set up. The interface is quite dated, but then again that seems pretty common in the VoIP market. --- ### Switchvox: An affordable yet robust PBX for your small business - Overall rating: 5/5 - Reviewer: George P. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered A robust PBX system at a cost that is attractive to small business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The Switchvox is extremely customizable so that you can tailor the system functionality to your business' call structure. It can be used for automated answering or as an operator PBX with the ability to set up circular and linear call groups. With the included Switchboard web console, you can view and distribute calls in your organization, dial other users, view and retrieve parked calls, manage voicemails and more right from your workstation's desktop. There are optional add-ons to allow you to dial contacts directly from your web browser and MS Outlook. #### Cons The mobile app for Switchvox has experienced spotty perfromance with intermitent call drops and user status displays. Despite several sessions with Digium suppport, theyhave been unable to resolve the issue. This is an area where they need improvement. Be cautious is your intent is to have an employee use the mobile extension app exclusively. --- ### Digium is great!! - Overall rating: 5/5 - Reviewer: Luz N. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered Digium is a very friendly and simple software, I optimize the management and that allowed us to meet requirements quickly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It offers accessible, economical and easy-to-use communications, VoIP technology allows communications at any time and in any place. #### Cons Digium I love I have not got something that I do not like about this software --- ### Its the union of Asterisk with powerfull tools to administrate calls. - Overall rating: 5/5 - Reviewer: Daniel M. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I was using Elastix, but it took lot of time to read and implement changes in config files, with Switchbox with simple clicks you can configure and savetime. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The easy of use, its have voicemail integration with email server, screenshare, videoconference to make use with simple clicks. #### Cons The UI is powerfull but adding lot of elements in layout can be difficult to track all calls, server resources and trunk calls --- ### digium - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Food Production - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered Not a winner. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros -reporting was kind of helpful -support is responsive #### Cons -app doesn't work very well -reporting should be more detailed -need crm integration --- ### Great Product and Software for Office Communications - Overall rating: 5/5 - Reviewer: Christopher M. - Verified reviewer: Yes - Industry: Machinery - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy this software is and that I can log in from home if I have to. Its so easy to change the Calling Rules if I have to work from home or on the road traveling and need to forward my phone. --- ### Simple & Easy - Overall rating: 5/5 - Reviewer: Lisa B. - Verified reviewer: Yes - Product usage: Used monthly for less than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like being able to use my pre-set call rules to forward my phone to a colleague when I am on vacation, or to my cell phone if I am working remote. #### Cons Something that I didn't like is when setting up my phone list of auto-dialed phone numbers, it took a full 7 days for the list to be uploaded to my phone screen from Switchvox. Customer Service didn't seem to have good answers as to why they weren't showing up. Luckily, a co-worker had experience in this & told me to just be patient & it will upload in a few more days & they were right. --- Showing 1 - 10 of 29 Reviews [See All Reviews](https://www.softwareadvice.com/voip/digium-switchvox-profile/reviews/) ## Switchvox Phone System Popular Comparisons [VoIP.ms vs Switchvox Phone System](https://www.softwareadvice.com/voip/digium-switchvox-profile/vs/voipms/)[Microsoft Teams vs Switchvox Phone System](https://www.softwareadvice.com/voip/digium-switchvox-profile/vs/microsoft-teams/)[Nextiva vs Switchvox Phone System](https://www.softwareadvice.com/compare/2683-Nextiva/vs/5392-digium-switchvox/)[Wildix vs Switchvox Phone System](https://www.softwareadvice.com/voip/digium-switchvox-profile/vs/wildix/)[Zoom Workplace vs Switchvox Phone System](https://www.softwareadvice.com/compare/5392-digium-switchvox/vs/101384-Zoom-Video-Conferencing/) [Compare All Alternatives](https://www.softwareadvice.com/voip/digium-switchvox-profile/alternatives/) ## Other Top Recommended VoIP Software [Intermedia Unite](https://www.softwareadvice.com/voip/intermedia-unite-profile/) **4.7** (189) Recently recommended **17** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (572) Recently recommended **12** times [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (487) Recently recommended **12** times [Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/) **4.7** (41) Recently recommended **12** times Stuck Between Options? 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