Digium Switchvox software


21 reviews(4.0/5)
21 reviews(4.0/5)

Digium Switchvox provides a cloud-based and on-premise phone system that helps users in unified communications. Businesses with multiple locations deploy hybrid Switchvox systems, in which on-premise and cloud-based systems at multiple offices are peered to work together as a single system. The solution provides licensed users access to the system's capabilities so that users do not have to be individually licensed for features such as call recording. It provides mobile apps for Android and iOS devices.

Digium Switchvox enables unified communications for end users via the Switchboard client, which can be utilized for click-to-call, instant messaging and presence. The Mobile app allows employees to access PBX features with mobile devices. Contact centers can also utilize features such as call queuing and Interactive Voice Response (IVR).

Digium Switchvox offers SIP trunking for businesses that need to connect calls to and from the traditional phone network, but businesses can also use third-party SIP trunks. Support is provided via knowledge base, email and phone.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

21 Reviews of Digium Switchvox

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  • Luz from CANTV

    Number of employees: 51-200 employees

    September 2018

    Digium is great!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Digium is a very friendly and simple software, I optimize the management and that allowed us to meet requirements quickly

    Pros

    It offers accessible, economical and easy-to-use communications, VoIP technology allows communications at any time and in any place.

    Cons

    Digium I love I have not got something that I do not like about this software

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Daniel from Industrializadora de Maíz SA de CV

    May 2018

    Its the union of Asterisk with powerfull tools to administrate calls.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I was using Elastix, but it took lot of time to read and implement changes in config files, with Switchbox with simple clicks you can configure and savetime.

    Pros

    The easy of use, its have voicemail integration with email server, screenshare, videoconference to make use with simple clicks.

    Cons

    The UI is powerfull but adding lot of elements in layout can be difficult to track all calls, server resources and trunk calls

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Aimee from Branches, Inc.

    Number of employees: 51-200 employees

    May 2018

    This is our phone system at our office. It is definitely been a step up from our previous system.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I love that it put our phone system online and allows you to manage calls and messages from anywhere in the world.

    Pros

    It really has taken phone and voice mail systems to another level. My favorite feature is that it allows you to connect to your phone online. You can set up your out of office messages for your phone via your computer, you can forward, transfer, and "park" calls all via the online application. You can also listen to your voicemail through the online applications and view your company directory there as well. It has been a great technological advancement for us and especially for those of us fielding high call volumes.

    Cons

    Employees have seemed to be slow at adopting the online application. My hope was that the online directory would take away the need to publish a paper version, however, after 5 years of having the system we've not gotten away from updating and printing a new directory. The system also doesn't seem to have the capability to store personal cell phone information - which many of our employees must be reached that way as well. The online application could be a bit more user friendly as well. It takes some learning to figure out the 'language' in the system, how things are labeled, and the steps to getting to the employee directory, for example.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Gloria from Grace School Assn

    Specialty: Education

    Number of employees: 2-10 employees

    April 2018

    Lost in Space

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I would love to be able to get help when features are not working.

    Pros

    We like the features when they work. These include all calls are recorded, swutchvox is easy to use, faxes work most of the time.

    Cons

    When the digium site goes down, you cannot retreice voicemails.
    When it is working we have to dial a number, it will ask for password, we do nothing, then it asks for mailbox number, we input that, then it asks for password. We input password. Then we can retrieve our voicemail. Seems like a crazy work around.

    This review was submitted organically. No incentive was offered
    Review Source
  • Lisa from Excel Industries, Inc.

    March 2018

    Simple & Easy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like being able to use my pre-set call rules to forward my phone to a colleague when I am on vacation, or to my cell phone if I am working remote.

    Cons

    Something that I didn't like is when setting up my phone list of auto-dialed phone numbers, it took a full 7 days for the list to be uploaded to my phone screen from Switchvox. Customer Service didn't seem to have good answers as to why they weren't showing up. Luckily, a co-worker had experience in this & told me to just be patient & it will upload in a few more days & they were right.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • George from Williamson Insurance Services

    Number of employees: 11-50 employees

    March 2018

    Switchvox: An affordable yet robust PBX for your small business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A robust PBX system at a cost that is attractive to small business.

    Pros

    The Switchvox is extremely customizable so that you can tailor the system functionality to your business' call structure. It can be used for automated answering or as an operator PBX with the ability to set up circular and linear call groups. With the included Switchboard web console, you can view and distribute calls in your organization, dial other users, view and retrieve parked calls, manage voicemails and more right from your workstation's desktop. There are optional add-ons to allow you to dial contacts directly from your web browser and MS Outlook.

    Cons

    The mobile app for Switchvox has experienced spotty perfromance with intermitent call drops and user status displays. Despite several sessions with Digium suppport, theyhave been unable to resolve the issue. This is an area where they need improvement. Be cautious is your intent is to have an employee use the mobile extension app exclusively.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ryan from Williamson Insurance

    Number of employees: 11-50 employees

    March 2018

    Mobile app is great, when it works.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Saves me from having to give out my private cell # to clients.

    Pros

    Very nice to be able to use the office phone system while out of the office. Clients have no idea that I'm using my cell phone and helps to keep my cell # private.

    Cons

    Very buggy. Drops calls and sometimes takes a long time to connect the call. We had several issues where the system blocked my IP address when I was on my home Wifi. We had to contact support and they helped us to "fix" the problem but if my ISP assigns my modem a new IP address, we have to go back into the system and unblock my IP again.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Christopher from Excel Industries, Inc.

    Number of employees: 501-1,000 employees

    February 2018

    Great Product and Software for Office Communications

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love how easy this software is and that I can log in from home if I have to. Its so easy to change the Calling Rules if I have to work from home or on the road traveling and need to forward my phone.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Michael from Lacombe County

    Number of employees: 51-200 employees

    February 2018

    Solid product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We have been happy with bringing in the Switchvox system into our organization. It has been solid since day 1 and setup was relatively painless. Lots of features and functionality. Adds an enhanced level of communication both within and outside our organization.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Garry from JMARK Business Solutions, Inc. IT Support and IT Services Tulsa OK, Springfield MO, Fayetteville AR

    January 2018

    Fantastic Hosted PBX platform that integrates well with Switchvox On-Premise as well.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Fantastic Hosted PBX. Amazing real-time visibility and call management tools.

    Pros

    The switchboard is the key defining feature of Switchvox. The drag-drop call management and real-time call and queue visibility make it fantastic for receptionists, managers, and call centers.
    With Switchvox all features are included for all users, so you don't end up with hidden fees for add-on features. The new licensing model even gives you mobility and softphone options that are part of the base extension license.

    Cons

    There is a very small subset of features that are available in Switchvox on-premise that are restricted in the Hosted platform due to the shared nature of the system. Unless you're a real power user and already intimately familiar with the on-premise version, you are unlikely to notice, though.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Matthew from Lutheran Family Services Rocky Mountains

    Specialty: Nonprofit

    Number of employees: 51-200 employees

    December 2017

    5 years using Switchvox appliances

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our Switchvox systems have been rock-solid for 5 years. Setup is easy even for a novice.

    Pros

    Features are comparable to higher priced solutions. Recent update allows up to 5 soft devices per license. VM compatible.

    Cons

    We haven't used any of the new E-series appliances, but the older appliances are overpriced for the hardware inside.

    This review was submitted organically. No incentive was offered
    Review Source
  • Martin from BH Media Group

    Specialty: Media and Entertainment

    Number of employees: 1,001-5,000 employees

    February 2017

    Our company is deploying Switchvox at all our sites

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our company has over 100 locations with 4000+ employees. We have about every make and model of legacy phone systems and in 2012 we evaluated several phone platforms to standardize across the enterprise. Part of the evaluation was a detailed TCO - Total Cost of Ownership over the life of the phone systems. In the end, Switchvox was the ideal choice for us. We have deployed at about 30% of our locations so far using Digium phones. The self provisioning feature makes phone deployment very quick and easy. We run Switchvox in VM environment and now that Digium has come out with VM version we are upgrading all sites to have the VM tools.

    Pros

    Works great in VM environment, easy to use web interface, and feature rich, Switchboard is great tool for users, self provisioning phones make installs easier. Digium has great library of videos for training staff. Switchvox is also designed for the users to administrate their own extension and this has greatly reduced tickets to our help desk.

    Cons

    Digium needs to come up with certification process for end users.

  • Molly from Be Music

    February 2017

    A Front Desk Dream!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have used this system for our front desk for the past five years! We have been very impressed when using this operating system thanks to it's user friendly layout and advance functions. I recently noticed they updated the switchboard page and made it even easier to use. Transferring calls, sending people to voicemail, and seeing others phone availability has never been easier!

    Review Source: Capterra
  • Hannah from Smith Law Offices

    Specialty: Professional Services

    Number of employees: 2-10 employees

    January 2017

    Great System!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have had Digium for over 10 years. We used to have them on premise and have recently switched over to their hosted platform. Very reliable-Great company. We also love our softphone mobile app for our lawyers to be able to work remote or on the go.

    Pros

    Ease of use, rich features, friendly customer service

    Cons

    Not much to complain about

  • myles from STS

    Specialty: Professional Services

    Number of employees: 51-200 employees

    December 2016

    PREPARE FOR CRASHES

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I use digium in my office. If the quick dialer isn't crashing, other features will.

    Pros

    Ease of use when working

    Cons

    Never working at 100%. Something is always failing or down, if not the whole system.

  • Nim from Finacity

    Specialty: Finance

    August 2016

    Hardware okay

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Intuitive setup and admin interface. Phone setup works well.

    Cons

    Support (paid) is horrible. System critical issues take days sometime weeks to get resolved. In Hindsight, if I knew there support was so bad I would not have invested in this system.

  • Scott from Navakai - IT consulting company

    Specialty: Other

    February 2016

    Great system for the price

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Ease of configuration, rich feature set, best price for feature set on the market.

    Cons

    support can be slow at times, some features do not work 100% or are a little flaking

  • Jared from CCMG

    Specialty: Healthcare

    July 2015

    Lots of issues and bugs, terrible support

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    No hardware issues after a year and a half. Easy to use GUI. Simple installation.

    Cons

    Software is old and outdated even on the latest version which requires an active support contract to stay up-to-date.
    Lots of bugs and problems.
    The Switchboard lags, crashes, and displays inaccurate information. Switchvox support (which we pay for) acknowledged this as an issue over 6 months ago and have not produced a fix or workaround.
    Support is a joke.
    No impressive features. API is not very robust. No real integration. No real fault tolerance / high availability options.

  • Mohammad from Preferred Telemedia

    Specialty: Professional Services

    July 2015

    Easy, Simple, Efficient

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Very simple to use with many features providing services of all what is needed

    Cons

    Not any single objection to either the product or the vendor

  • Mohamad from Preferred Telemedia

    Specialty: Other

    July 2015

    Best trip with Digium Switchvox

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Digium Switchvox is easy to use as it has a familiar interface. Plus, it is easy to control and configure.

    Cons

    The IVR menu should have more advanced actions in Digium Switchvox.

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