Digium Switchvox Software


 

Digium Switchvox provides a cloud-based and on-premise phone system that helps users in unified communications. Businesses with multiple locations deploy hybrid Switchvox systems, in which on-premise and cloud-based systems at multiple offices are peered to work together as a single system. The solution provides licensed users access to the system's capabilities so that users do not have to be individually licensed for features such as call recording. It provides mobile apps for Android and iOS devices.

Digium Switchvox enables unified communications for end users via the Switchboard client, which can be utilized for click-to-call, instant messaging and presence. The Mobile app allows employees to access PBX features with mobile devices. Contact centers can also utilize features such as call queuing and Interactive Voice Response (IVR).

Digium Switchvox offers SIP trunking for businesses that need to connect calls to and from the traditional phone network, but businesses can also use third-party SIP trunks. Support is provided via knowledge base, email and phone.

 

Digium Switchvox - Outbound call routing
 
  • Digium Switchvox - Outbound call routing
    Outbound call routing
  • Digium Switchvox - Phonebook
    Phonebook
  • Digium Switchvox - SIP trunking configuration
    SIP trunking configuration
  • Digium Switchvox - Call queue
    Call queue
  • Digium Switchvox - Conference room
    Conference room
  • Digium Switchvox - IVR
    IVR
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

19 Reviews of Digium Switchvox

 

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Software Advice Reviews (11)
More Reviews (8)

Showing 1-11 of 11

Gloria from Grace School Assn
Specialty: Education
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Lost in Space

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would love to be able to get help when features are not working.

Pros

We like the features when they work. These include all calls are recorded, swutchvox is easy to use, faxes work most of the time.

Cons

When the digium site goes down, you cannot retreice voicemails.
When it is working we have to dial a number, it will ask for password, we do nothing, then it asks for mailbox number, we input that, then it asks for password. We input password. Then we can retrieve our voicemail. Seems like a crazy work around.

Review Source
 
 

Matthew from Lutheran Family Services Rocky Mountains
Specialty: Nonprofit
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

5 years using Switchvox appliances

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our Switchvox systems have been rock-solid for 5 years. Setup is easy even for a novice.

Pros

Features are comparable to higher priced solutions. Recent update allows up to 5 soft devices per license. VM compatible.

Cons

We haven't used any of the new E-series appliances, but the older appliances are overpriced for the hardware inside.

Review Source
 
 

Martin from BH Media Group
Specialty: Media and Entertainment
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2017

February 2017

Our company is deploying Switchvox at all our sites

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our company has over 100 locations with 4000+ employees. We have about every make and model of legacy phone systems and in 2012 we evaluated several phone platforms to standardize across the enterprise. Part of the evaluation was a detailed TCO - Total Cost of Ownership over the life of the phone systems. In the end, Switchvox was the ideal choice for us. We have deployed at about 30% of our locations so far using Digium phones. The self provisioning feature makes phone deployment very quick and easy. We run Switchvox in VM environment and now that Digium has come out with VM version we are upgrading all sites to have the VM tools.

Pros

Works great in VM environment, easy to use web interface, and feature rich, Switchboard is great tool for users, self provisioning phones make installs easier. Digium has great library of videos for training staff. Switchvox is also designed for the users to administrate their own extension and this has greatly reduced tickets to our help desk.

Cons

Digium needs to come up with certification process for end users.

Advice to Others

Make sure your network is solid and vLAN's are set up before installing any VOIP system. Use VOIP rated routers as most routers do not have fast enough CPU's and your audio quality will suffer.

 
 

Hannah from Smith Law Offices
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Great System!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have had Digium for over 10 years. We used to have them on premise and have recently switched over to their hosted platform. Very reliable-Great company. We also love our softphone mobile app for our lawyers to be able to work remote or on the go.

Pros

Ease of use, rich features, friendly customer service

Cons

Not much to complain about

Advice to Others

The ROI is fantastic on the system that we have experienced over the past 10 years. Support has just come under new management and things are running well. The staff is always willing to help. I would definitely recommend for any business!

 
 

myles from STS
Specialty: Professional Services
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

PREPARE FOR CRASHES

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I use digium in my office. If the quick dialer isn't crashing, other features will.

Pros

Ease of use when working

Cons

Never working at 100%. Something is always failing or down, if not the whole system.

Advice to Others

Use something else.

 
 

Nim from Finacity
Specialty: Finance

August 2016

August 2016

Hardware okay

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Intuitive setup and admin interface. Phone setup works well.

Likes Least

Support (paid) is horrible. System critical issues take days sometime weeks to get resolved. In Hindsight, if I knew there support was so bad I would not have invested in this system.

Recommendations

Don't purchase this system if you plan to call for support.

 
 

Scott from Navakai - IT consulting company
Specialty: Other

February 2016

February 2016

Great system for the price

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Ease of configuration, rich feature set, best price for feature set on the market.

Likes Least

support can be slow at times, some features do not work 100% or are a little flaking

Recommendations

While Switchvox does have some little quirks, it's nearly impossible to beat the feature set this system has for the price. It's got the features of a shoretel without the crazy price tag, just keep it mind it is not quite as polished. It's a very robust easy to use system.

 
 

Jared from CCMG
Specialty: Healthcare

July 2015

July 2015

Lots of issues and bugs, terrible support

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

No hardware issues after a year and a half. Easy to use GUI. Simple installation.

Likes Least

Software is old and outdated even on the latest version which requires an active support contract to stay up-to-date.
Lots of bugs and problems.
The Switchboard lags, crashes, and displays inaccurate information. Switchvox support (which we pay for) acknowledged this as an issue over 6 months ago and have not produced a fix or workaround.
Support is a joke.
No impressive features. API is not very robust. No real integration. No real fault tolerance / high availability options.

Recommendations

Test the hardware before committing. It is easy to make a decision just by talking about it, reading about it, and seeing pictures, but I suggest a full evaluation of the system, even if in a lab, before spending tens of thousands of dollars on a new phone system. Contact other businesses with the system to see how they like it.

 
 

Mohammad from Preferred Telemedia
Specialty: Professional Services

July 2015

July 2015

Easy, Simple, Efficient

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Very simple to use with many features providing services of all what is needed

Likes Least

Not any single objection to either the product or the vendor

Recommendations

Use it to its most with all included features all you will be grateful

 
 

Mohamad from Preferred Telemedia
Specialty: Other

July 2015

July 2015

Best trip with Digium Switchvox

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Digium Switchvox is easy to use as it has a familiar interface. Plus, it is easy to control and configure.

Likes Least

The IVR menu should have more advanced actions in Digium Switchvox.

Recommendations

I worked with many PBX brand and I concluded that you cannot found such PBX easy with good performance like Digium Switchvox.

 
 

Naim from Preferred Telemedia
Specialty: Contact Center

May 2015

May 2015

Best IP PBX Ever

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Very reliable, able to function for 24/7/365 without any need to reboot. Very Easy to use, with well GUI design.

Likes Least

Yearly licenses payments, each year you have to pay for the subscriptions

Recommendations

You can buy without any need for testing, try the Switchvox 360 SMB
Note: this is a hardware solution and not software solution

 
 
 
Showing 1-8 of 8

Aimee from Branches, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

This is our phone system at our office. It is definitely been a step up from our previous system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love that it put our phone system online and allows you to manage calls and messages from anywhere in the world.

Pros

It really has taken phone and voice mail systems to another level. My favorite feature is that it allows you to connect to your phone online. You can set up your out of office messages for your phone via your computer, you can forward, transfer, and "park" calls all via the online application. You can also listen to your voicemail through the online applications and view your company directory there as well. It has been a great technological advancement for us and especially for those of us fielding high call volumes.

Cons

Employees have seemed to be slow at adopting the online application. My hope was that the online directory would take away the need to publish a paper version, however, after 5 years of having the system we've not gotten away from updating and printing a new directory. The system also doesn't seem to have the capability to store personal cell phone information - which many of our employees must be reached that way as well. The online application could be a bit more user friendly as well. It takes some learning to figure out the 'language' in the system, how things are labeled, and the steps to getting to the employee directory, for example.

Review Source: Capterra
 

Lisa from Excel Industries, Inc.

March 2018

March 2018

Simple & Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like being able to use my pre-set call rules to forward my phone to a colleague when I am on vacation, or to my cell phone if I am working remote.

Cons

Something that I didn't like is when setting up my phone list of auto-dialed phone numbers, it took a full 7 days for the list to be uploaded to my phone screen from Switchvox. Customer Service didn't seem to have good answers as to why they weren't showing up. Luckily, a co-worker had experience in this & told me to just be patient & it will upload in a few more days & they were right.

Review Source: Capterra
 

George from Williamson Insurance Services
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Switchvox: An affordable yet robust PBX for your small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A robust PBX system at a cost that is attractive to small business.

Pros

The Switchvox is extremely customizable so that you can tailor the system functionality to your business' call structure. It can be used for automated answering or as an operator PBX with the ability to set up circular and linear call groups. With the included Switchboard web console, you can view and distribute calls in your organization, dial other users, view and retrieve parked calls, manage voicemails and more right from your workstation's desktop. There are optional add-ons to allow you to dial contacts directly from your web browser and MS Outlook.

Cons

The mobile app for Switchvox has experienced spotty perfromance with intermitent call drops and user status displays. Despite several sessions with Digium suppport, theyhave been unable to resolve the issue. This is an area where they need improvement. Be cautious is your intent is to have an employee use the mobile extension app exclusively.

Review Source: Capterra
 

Ryan from Williamson Insurance
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Mobile app is great, when it works.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saves me from having to give out my private cell # to clients.

Pros

Very nice to be able to use the office phone system while out of the office. Clients have no idea that I'm using my cell phone and helps to keep my cell # private.

Cons

Very buggy. Drops calls and sometimes takes a long time to connect the call. We had several issues where the system blocked my IP address when I was on my home Wifi. We had to contact support and they helped us to "fix" the problem but if my ISP assigns my modem a new IP address, we have to go back into the system and unblock my IP again.

Review Source: Capterra
 

Christopher from Excel Industries, Inc.
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2018

February 2018

Great Product and Software for Office Communications

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love how easy this software is and that I can log in from home if I have to. Its so easy to change the Calling Rules if I have to work from home or on the road traveling and need to forward my phone.

Review Source: Capterra
 

Michael from Lacombe County
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Solid product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We have been happy with bringing in the Switchvox system into our organization. It has been solid since day 1 and setup was relatively painless. Lots of features and functionality. Adds an enhanced level of communication both within and outside our organization.

Review Source: Capterra
 

Garry from JMARK Business Solutions, Inc. IT Support and IT Services Tulsa OK, Springfield MO, Fayetteville AR

January 2018

January 2018

Fantastic Hosted PBX platform that integrates well with Switchvox On-Premise as well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fantastic Hosted PBX.
Amazing real-time visibility and call management tools.

Pros

The switchboard is the key defining feature of Switchvox. The drag-drop call management and real-time call and queue visibility make it fantastic for receptionists, managers, and call centers.
With Switchvox all features are included for all users, so you don't end up with hidden fees for add-on features. The new licensing model even gives you mobility and softphone options that are part of the base extension license.

Cons

There is a very small subset of features that are available in Switchvox on-premise that are restricted in the Hosted platform due to the shared nature of the system. Unless you're a real power user and already intimately familiar with the on-premise version, you are unlikely to notice, though.

Review Source: Capterra
 

Molly from Be Music

February 2017

February 2017

A Front Desk Dream!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have used this system for our front desk for the past five years! We have been very impressed when using this operating system thanks to it's user friendly layout and advance functions. I recently noticed they updated the switchboard page and made it even easier to use. Transferring calls, sending people to voicemail, and seeing others phone availability has never been easier!

Review Source: Capterra