Digium Switchvox Software


 

Digium, the developer of Asterisk (a widely used open-source telephony platform), offers a phone system known as Switchvox, which is available both as a Web-based and on-premise solution. Businesses with multiple locations can also deploy hybrid Switchvox systems, in which on-premise and cloud-based systems at multiple offices are peered to work together as a single system.

One respect in which Switchvox differs from many VoIP solutions is that all licensed users have access to all of the system's capabilities, as opposed to solutions that require users to be individually licensed for features such as call recording.

Switchvox enables unified communications for end users via the Switchboard client, which can be utilized for click-to-call, instant messaging, presence, etc. Switchvox Mobile allows employees to access PBX features with mobile devices. Contact centers can also utilize features such as call queuing and Interactive Voice Response (IVR).

Digium offers SIP trunking for businesses that need to connect calls to and from the traditional phone network, but businesses can also use third-party SIP trunks with Switchvox.

 

Digium Switchvox - Outbound call routing
 
  • Digium Switchvox - Outbound call routing
    Outbound call routing
  • Digium Switchvox - Phonebook
    Phonebook
  • Digium Switchvox - SIP trunking configuration
    SIP trunking configuration
  • Digium Switchvox - Call queue
    Call queue
  • Digium Switchvox - Conference room
    Conference room
  • Digium Switchvox - IVR
    IVR
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

10 Reviews of Digium Switchvox

 

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Software Advice Reviews (9)
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Showing 1-9 of 9

Martin from BH Media Group
Specialty: Media and Entertainment
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2017

February 2017

Our company is deploying Switchvox at all our sites

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our company has over 100 locations with 4000+ employees. We have about every make and model of legacy phone systems and in 2012 we evaluated several phone platforms to standardize across the enterprise. Part of the evaluation was a detailed TCO - Total Cost of Ownership over the life of the phone systems. In the end, Switchvox was the ideal choice for us. We have deployed at about 30% of our locations so far using Digium phones. The self provisioning feature makes phone deployment very quick and easy. We run Switchvox in VM environment and now that Digium has come out with VM version we are upgrading all sites to have the VM tools.

Pros

Works great in VM environment, easy to use web interface, and feature rich, Switchboard is great tool for users, self provisioning phones make installs easier. Digium has great library of videos for training staff. Switchvox is also designed for the users to administrate their own extension and this has greatly reduced tickets to our help desk.

Cons

Digium needs to come up with certification process for end users.

Advice to Others

Make sure your network is solid and vLAN's are set up before installing any VOIP system. Use VOIP rated routers as most routers do not have fast enough CPU's and your audio quality will suffer.

 
 

Hannah from Smith Law Offices
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Great System!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have had Digium for over 10 years. We used to have them on premise and have recently switched over to their hosted platform. Very reliable-Great company. We also love our softphone mobile app for our lawyers to be able to work remote or on the go.

Pros

Ease of use, rich features, friendly customer service

Cons

Not much to complain about

Advice to Others

The ROI is fantastic on the system that we have experienced over the past 10 years. Support has just come under new management and things are running well. The staff is always willing to help. I would definitely recommend for any business!

 
 

myles from STS
Specialty: Professional Services
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

PREPARE FOR CRASHES

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I use digium in my office. If the quick dialer isn't crashing, other features will.

Pros

Ease of use when working

Cons

Never working at 100%. Something is always failing or down, if not the whole system.

Advice to Others

Use something else.

 
 

Nim from Finacity
Specialty: Finance

August 2016

August 2016

Hardware okay

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Intuitive setup and admin interface. Phone setup works well.

Likes Least

Support (paid) is horrible. System critical issues take days sometime weeks to get resolved. In Hindsight, if I knew there support was so bad I would not have invested in this system.

Recommendations

Don't purchase this system if you plan to call for support.

 
 

Scott from Navakai - IT consulting company
Specialty: Other

February 2016

February 2016

Great system for the price

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Ease of configuration, rich feature set, best price for feature set on the market.

Likes Least

support can be slow at times, some features do not work 100% or are a little flaking

Recommendations

While Switchvox does have some little quirks, it's nearly impossible to beat the feature set this system has for the price. It's got the features of a shoretel without the crazy price tag, just keep it mind it is not quite as polished. It's a very robust easy to use system.

 
 

Jared from CCMG
Specialty: Healthcare

July 2015

July 2015

Lots of issues and bugs, terrible support

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

No hardware issues after a year and a half. Easy to use GUI. Simple installation.

Likes Least

Software is old and outdated even on the latest version which requires an active support contract to stay up-to-date.
Lots of bugs and problems.
The Switchboard lags, crashes, and displays inaccurate information. Switchvox support (which we pay for) acknowledged this as an issue over 6 months ago and have not produced a fix or workaround.
Support is a joke.
No impressive features. API is not very robust. No real integration. No real fault tolerance / high availability options.

Recommendations

Test the hardware before committing. It is easy to make a decision just by talking about it, reading about it, and seeing pictures, but I suggest a full evaluation of the system, even if in a lab, before spending tens of thousands of dollars on a new phone system. Contact other businesses with the system to see how they like it.

 
 

Mohammad from Preferred Telemedia
Specialty: Professional Services

July 2015

July 2015

Easy, Simple, Efficient

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Very simple to use with many features providing services of all what is needed

Likes Least

Not any single objection to either the product or the vendor

Recommendations

Use it to its most with all included features all you will be grateful

 
 

Mohamad from Preferred Telemedia
Specialty: Other

July 2015

July 2015

Best trip with Digium Switchvox

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Digium Switchvox is easy to use as it has a familiar interface. Plus, it is easy to control and configure.

Likes Least

The IVR menu should have more advanced actions in Digium Switchvox.

Recommendations

I worked with many PBX brand and I concluded that you cannot found such PBX easy with good performance like Digium Switchvox.

 
 

Naim from Preferred Telemedia
Specialty: Contact Center

May 2015

May 2015

Best IP PBX Ever

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Very reliable, able to function for 24/7/365 without any need to reboot. Very Easy to use, with well GUI design.

Likes Least

Yearly licenses payments, each year you have to pay for the subscriptions

Recommendations

You can buy without any need for testing, try the Switchvox 360 SMB
Note: this is a hardware solution and not software solution

 
 
 
Showing 1-1 of 1

Molly from Be Music

February 2017

February 2017

A Front Desk Dream!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have used this system for our front desk for the past five years! We have been very impressed when using this operating system thanks to it's user friendly layout and advance functions. I recently noticed they updated the switchboard page and made it even easier to use. Transferring calls, sending people to voicemail, and seeing others phone availability has never been easier!

Review Source: Capterra