Dixa is a cloud-based customer service help desk that allows agents to deliver support on phone, email and chat. Built for inbound call centers, contact centers and small businesses, users can access the platform from anywhere in their browser.

All conversation types, such as calls, emails and chats, are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa offers phone features such as VoIP, advanced routing, IVR and callback to connect customers with agents. Its email solution features auto replies, while its chat widgets are customizable, offer a menu option, hide options and URL-based triggers.

Integrations allow teams to see customer order information from other systems within the interface through contact recognition. Pricing is on a monthly scalable subscription basis. 



7 Reviews of Dixa

Overall rating

5.0 / 5 stars

Showing 1 - 7 of 7 reviews

May 2018

Jose from MCM

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Excellent customer service and great performance at a hard to beat price

Has helped us gain sales by providing awesome customer support!

Pros

We've mainly use this for chat and email support as we dont get many calls and has worked great for us so far. The customer support is awesome as well as any questions I have get answered in no time and they really want to help.

Cons

I cant really find anything bad so far as this has met and exceeded the needs of our small company exactly!

Response from Dixa of Dixa

Replied May 2018

Thank you Jose! We appreciate the review and are happy to hear you are enjoying Dixa :-)

April 2018

Luimer from Telefónica

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

April 2018

Excellent performance

We have compacted better in the work

Pros

It is easy to use, it has a flaxibility for work that improves business performance, it is constantly improving, that is why it has that great we will continue using it

Cons

We do not find a major problem with this platform, I just hope that the text options in voice improve a bit

Response from Dixa of Dixa

Replied May 2018

Thank you for your review, Luimer!

January 2018

Roberth from Emida

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Excellent cloud solution for your callcenter with a reasonable cost!

Pros

We use Dixa as test to replace our actual IVR System and we are surprised: Simple interface to setup users and queue. Easy setup for line numbers and reports are full informative. Web client is easy to use and chat integration works perfectly.

Cons

IVR builder need more customization to create more options for the customer and Integration with 3rd party CRM tools.

Response from Dixa of Dixa

Replied January 2018

Hi Roberth! So happy you like our IVR and call flow :-) As to the 3rd party integrations, we've recently released our Custom Card, which allows you to integrate with any system. We've also just released our Shopify integration. You mention the need for more customization options in the IVR builder. Which are you missing?

August 2017

Nermin from RAZ Mobility

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2017

easy to implement and manage. easy to use. very good set of features.

Pros

Web-based. Excellent settings options that are easy to manage. Solution flexibility and Dixa team flexibility. Continuous improvements and the addition of new features.

Cons

No major issues or items that I would dislike. Maybe the lack of text to speech options to create recordings and prompts...

Response from Dixa of Dixa

Replied August 2017

Hi Nermin, a big thank you for your review! It's true that we don't do text to speech for recordings in-app yet, but we can certainly make some on request. We've done that previously for customers. The quality varies a bit, depending on which languages you need them for. If you'd be interested in some text to speech announcements/messages, you know how to get in touch with us :-)

August 2017

Elizabeth from WOW24-7

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

Cheap, efficient and all about customization, this is what I can say about using Dixa.

It works great for us and I can even call it the best solution we have tried so far. Dixa definitely worth trying, besides, it is free in case you want to try it.

Pros

We are using Dixa for more than 3 months now.
The thing that I absolutely like about it is that you can customize almost everything in the system (starting from the call flows and the ability to set priority for the agent up to the color of the chat widget).
In case you need any assistance with the program you can get excellent support from their side as they work 24/7. Also, they offer a demo with their specialist where they basically show all the features that you can use. And after that demo, Dixa seems even more fast and efficient.
Besides all this Dixa is cheaper than other solutions that we have tried.
Another plus about Dixa is that we were able to keep our existing number, Dixa team just helped us to port it to the system easily.
Currently, our team is more than satisfied with the outcomes that we got for that price :)

Cons

As it has lots of features and new and new ones are established all the time lots of questions connected with these new features arise. Fortunately, their support is working all around the clock so it is not really such a big deal. As for now, there are no other cons to list.

Response from Dixa of Dixa

Replied August 2017

Thanks for the great review, Elizabeth!

August 2017

Kristina from WOW24-7

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

Easy managable and user friendly interface. Good product. Reasonable Price.

Good communication with their team, user friendly interface, smooth API.

Pros

Different channels to communicate with the customer (phone, chat, email). Good analitics & API integration. Prompt reply from customer support team.

Cons

Lack of quick responses (email templates), but they can add features on their roadmap upon request (https://dixa.com/features).

Response from Dixa of Dixa

Replied August 2017

Thanks for the absolutely fantastic review, Kristina. May your customers be happy :-)

August 2017

Maya from WOW24-7

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2017

It is convenient to use dixa for a call-center and easy to build a team work upon each business proc

Dixa allows set up flexible business processes between agents and teams. Also, it is easy to track SLA and provide quick customer service.

Pros

Dixa is flexible and easy to navigate. It allows you to track all metrics in an easy way and monitor team work at the same time. All in all, it helps provide quick customer service.

Cons

Features that are missing are coming up this year. With social media, it will be more efficient for us to cover all channels of communication.

Response from Dixa of Dixa

Replied August 2017

Thanks for the great review, Maya! We're still working hard on adding new features, not just for social media, but for existing channels as well.