About Dixa

Dixa is a customer friendship platform that helps brands build stronger bonds with their customers through simple, unified and engaging conversations.

Dixa allows your team to deliver instant and continuous service across phone, email, chat and Facebook Messenger all from one screen to build more personal, long-term relationships with your customers.

Real-time performance stats, intelligent routing, seamless integrations, automations, customer recognition and much more helps you prioritize your customers and how to give the best possible service every time.

All conversation types are placed into queues and are automatically assigned to the appropriate agent, while conversation data is translated int...


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Supported Operating System(s):

Web browser (OS agnostic)

20 Reviews of Dixa

Average User Ratings

Overall

4.3 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(11)

11

4 stars

(7)

7

3 stars

(0)

0

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 20 results

April 2018

User Profile Picture

Luimer from Telefónica

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

April 2018

Excellent performance

We have compacted better in the work

Pros

It is easy to use, it has a flaxibility for work that improves business performance, it is constantly improving, that is why it has that great we will continue using it

Cons

We do not find a major problem with this platform, I just hope that the text options in voice improve a bit

Response from Dixa

Replied May 2018

Thank you for your review, Luimer!

July 2021

Kevin from Thule Group

Company Size: 1,001-5,000 employees

Industry: Consumer Goods

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2021

Dixa - Great Omnichannel/CRM Software

Much better consumer experience because you put the consumer in control if they want to wait for an agent, get a callback or leave a voicemail. Our channel partners get to the agent supporting them via area code routing and email identification. It give a personalized experience and saves time.

Pros

Programming in Dixa is like programming in Visio. You do not need technical expertise to create a flow that will give your customers an outstanding experience.

Cons

The Analytics and reporting gives you the fundamental information but the package needs enhancements.

Reasons for Choosing Dixa

Dixa was clearly the best value proposition. They a relatively new company and are very open to working with you to add enhancements that make a difference in the experience you deliver to consumers and channel partners.

Reasons for Switching to Dixa

Dixa's telephony offering was far superior. We could only implement chat in North America and not the rest of the world.

April 2021

Rune from Foliekniven.dk

Company Size: 2-10 employees

Industry: Printing

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

1.0

Functionality

1.0

April 2021

Be ware of trick-sale upgrades.

It started off fine with big promises and no limits to what the software could do. As described earlier, I feel I have been tricked into an upgrade, and a new 2-year binding period, despite our previous commitment. The soulution we have now, is back to the original, but at an increased price. If we haven't done this test with the callcenter, we wouldn't have got this increased price pr. agent and we would not have renewed the binding period. Of course I tried to discuss this with our sales contact, but after the sale, he did not want to talk us and referred to an account administrator. Then I tried to talk to our account manager, but as he said, he knows nothing about our deal and could not do anything. Dixa have many fine words, about their focus is on providing exceptional customer service and nurturing their customer's friendship, but the fact is that we have now found another solution and closed our connection to Dixa, even though we still have to pay a long time for software that we can not use.

Pros

The software uses queue for email routing, as in a telephone system.

Cons

We used the software to manage our incomming salesupport emails from different contries. The sofware did the job, but we didn't always get the attachment from the email into Dixa. This led to some confused conversations with the customers. After some time using dixa for email, we agreed to start a test the incomming phone routing with our call center to include them in our dixa setup. Unfortunately, it did not work as planned, as we experienced a lot of delay in the conversations, and the test was therefore stopped. As a result of the test, we suddenly got a masive price increase per. agent + 2 years more binding period.

Reasons for Choosing Dixa

Dixa was cheaper back then, but looking back, we should have chosen otherwise.

March 2019

Jonas from PaperSeal

Company Size: 11-50 employees

Industry: Package/Freight Delivery

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2019

All in one place

We have seen a significant improvement in the software compared to what it was when we first adopted it both in respect of the upgrades and their customer support. We would like to wish Dixa to continue on this path of improvement to provide their customers with a product that meets the customers’ evolving needs.

Pros

We have been using the Dixa software for a year now and are very satisfied to have implemented the move to this platform. Using the software has reduced the disarray that is commonly caused by having separate systems, as Dixa has everything in one place: phone, email, real-time live chat and Facebook Messenger. The interface of the platform is functional and user-friendly, specifically when it comes to routing the tasks between agents. As a result, all customer queries and correspondence are dealt with in a timely and efficient manner by the most suitable agents to meet the customers’ needs.

Cons

Having used Dixa over the past year, we have experienced some of the following issues:  We could not use the software to call some of our contact numbers;  Some of the customer correspondence would not be delivered properly and we would only see an empty file;  Not all customers could see the attached files, or we would not be able to attach files our end. The team at Dixa dealt with any issues raised professionally and efficiently. Working with the platform is now much easier, as the upgrades implemented by the Dixa team have helped us to deal with the everyday tasks more productively and with less complications.

Response from Dixa

Replied March 2019

Hi Jonas, Thank you so much for the review! We are excited to be working with you and your team and plan on continuing to grow the platform to continue to meet your needs :)

August 2017

Elizabeth from WOW24-7

Company Size: 2-10 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

Cheap, efficient and all about customization, this is what I can say about using Dixa.

It works great for us and I can even call it the best solution we have tried so far. Dixa definitely worth trying, besides, it is free in case you want to try it.

Pros

We are using Dixa for more than 3 months now. The thing that I absolutely like about it is that you can customize almost everything in the system (starting from the call flows and the ability to set priority for the agent up to the color of the chat widget). In case you need any assistance with the program you can get excellent support from their side as they work 24/7. Also, they offer a demo with their specialist where they basically show all the features that you can use. And after that demo, Dixa seems even more fast and efficient. Besides all this Dixa is cheaper than other solutions that we have tried. Another plus about Dixa is that we were able to keep our existing number, Dixa team just helped us to port it to the system easily. Currently, our team is more than satisfied with the outcomes that we got for that price :)

Cons

As it has lots of features and new and new ones are established all the time lots of questions connected with these new features arise. Fortunately, their support is working all around the clock so it is not really such a big deal. As for now, there are no other cons to list.

Response from Dixa

Replied August 2017

Thanks for the great review, Elizabeth!