Dixa is a cloud-based business VoIP solution suitable for sectors such as education, nonprofit, retail, energy, finance and manufacturing. Key features include core call center features such as distribution and routing, an online chat widget, email management and customer relationship management (CRM) tools, as well as reporting and analytics.
Dixa’s call center features include a drag-and-drop editor that allows users to modify chat and call workflows through a visual interface. Users can configure agent prioritization, forwarding rules, wait-time triggers and operating hours. CRM features include a contact database and conversation histories, conversation tags and call notes.
Dixa also provides additional functionalities including chat ratings, customer feedback and a configurable chat widget. Users can manage concurrent chats, transfer chats between agents, and hide various chat options. Email communication tools let users manage attachments and conversations.
In-app chat and phone support is available. Pricing is per agent per month.
Nermin from RAZ Mobility
Employees number: 2-10 employees
Web-based. Excellent settings options that are easy to manage. Solution flexibility and Dixa team flexibility. Continuous improvements and the addition of new features.
No major issues or items that I would dislike. Maybe the lack of text to speech options to create recordings and prompts...
Elizabeth from WOW24-7
Employees number: 2-10 employees
It works great for us and I can even call it the best solution we have tried so far. Dixa definitely worth trying, besides, it is free in case you want to try it.
We are using Dixa for more than 3 months now.
The thing that I absolutely like about it is that you can customize almost everything in the system (starting from the call flows and the ability to set priority for the agent up to the color of the chat widget).
In case you need any assistance with the program you can get excellent support from their side as they work 24/7. Also, they offer a demo with their specialist where they basically show all the features that you can use. And after that demo, Dixa seems even more fast and efficient.
Besides all this Dixa is cheaper than other solutions that we have tried.
Another plus about Dixa is that we were able to keep our existing number, Dixa team just helped us to port it to the system easily.
Currently, our team is more than satisfied with the outcomes that we got for that price :)
As it has lots of features and new and new ones are established all the time lots of questions connected with these new features arise. Fortunately, their support is working all around the clock so it is not really such a big deal. As for now, there are no other cons to list.
Kristina from WOW24-7
Employees number: 51-200 employees
Good communication with their team, user friendly interface, smooth API.
Different channels to communicate with the customer (phone, chat, email). Good analitics & API integration. Prompt reply from customer support team.
Lack of quick responses (email templates), but they can add features on their roadmap upon request (https://dixa.com/features).
Maya from WOW24-7
Employees number: 11-50 employees
Dixa allows set up flexible business processes between agents and teams. Also, it is easy to track SLA and provide quick customer service.
Dixa is flexible and easy to navigate. It allows you to track all metrics in an easy way and monitor team work at the same time. All in all, it helps provide quick customer service.
Features that are missing are coming up this year. With social media, it will be more efficient for us to cover all channels of communication.