Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
4.5 / 5
Functionality
4.0 / 5
Pros
"Easy setup of phone/chat/email in the desktop app."
"It is easy to use, it has a flaxibility for work that improves business performance, it is constantly improving, that is why it has that great we will continue using it"
"I have grown to like the platform as it works almost like a ticketing system with phone calls. "
Cons
"As it is a fairly new company/software, there is still some room for improvement, but you can tell that the company is working hard and they are always open for feedback."
"We do not find a major problem with this platform, I just hope that the text options in voice improve a bit "
"- Even if you take the call quickly, customer have to wait a little bit to be able to hear you. - not possible to make complex call routing with several queue."
Dixa Reviews
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April 2018
Luimer from Telefónica
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
April 2018
Excellent performance
We have compacted better in the work
Pros
It is easy to use, it has a flaxibility for work that improves business performance, it is constantly improving, that is why it has that great we will continue using it
Cons
We do not find a major problem with this platform, I just hope that the text options in voice improve a bit

Response from Dixa
Replied May 2018
Thank you for your review, Luimer!
March 2019
Jonas from PaperSeal
Company Size: 11-50 employees
Industry: Package/Freight Delivery
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
March 2019
All in one place
We have seen a significant improvement in the software compared to what it was when we first adopted it both in respect of the upgrades and their customer support. We would like to wish Dixa to continue on this path of improvement to provide their customers with a product that meets the customers’ evolving needs.
Pros
We have been using the Dixa software for a year now and are very satisfied to have implemented the move to this platform. Using the software has reduced the disarray that is commonly caused by having separate systems, as Dixa has everything in one place: phone, email, real-time live chat and Facebook Messenger. The interface of the platform is functional and user-friendly, specifically when it comes to routing the tasks between agents. As a result, all customer queries and correspondence are dealt with in a timely and efficient manner by the most suitable agents to meet the customers’ needs.
Cons
Having used Dixa over the past year, we have experienced some of the following issues:  We could not use the software to call some of our contact numbers;  Some of the customer correspondence would not be delivered properly and we would only see an empty file;  Not all customers could see the attached files, or we would not be able to attach files our end. The team at Dixa dealt with any issues raised professionally and efficiently. Working with the platform is now much easier, as the upgrades implemented by the Dixa team have helped us to deal with the everyday tasks more productively and with less complications.

Response from Dixa
Replied March 2019
Hi Jonas, Thank you so much for the review! We are excited to be working with you and your team and plan on continuing to grow the platform to continue to meet your needs :)
October 2020
Anonymous
Company Size: 10,000+ employees
Time Used: More than 2 years
Review Source: GetApp
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
October 2020
Scam
Pros
Features were decent. Setup was painless for the most part.
Cons
They dont have a clue whats going on. Customer support is terrible. Always blaming you when their integrations are medicore. They didnt want to give us our ported number back to keep us in the contract. When we managed to eventually (6 monthes) get our number back, they think we should pay for their service even though we canceled monthes ago. They lock you in and you cannot escape. DO NOT GIVE PORT YOUR NUMBER! THEY USE IT TO KEEP YOU WITH THEM!
August 2017
Elizabeth from WOW24-7
Company Size: 2-10 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2017
Cheap, efficient and all about customization, this is what I can say about using Dixa.
It works great for us and I can even call it the best solution we have tried so far. Dixa definitely worth trying, besides, it is free in case you want to try it.
Pros
We are using Dixa for more than 3 months now. The thing that I absolutely like about it is that you can customize almost everything in the system (starting from the call flows and the ability to set priority for the agent up to the color of the chat widget). In case you need any assistance with the program you can get excellent support from their side as they work 24/7. Also, they offer a demo with their specialist where they basically show all the features that you can use. And after that demo, Dixa seems even more fast and efficient. Besides all this Dixa is cheaper than other solutions that we have tried. Another plus about Dixa is that we were able to keep our existing number, Dixa team just helped us to port it to the system easily. Currently, our team is more than satisfied with the outcomes that we got for that price :)
Cons
As it has lots of features and new and new ones are established all the time lots of questions connected with these new features arise. Fortunately, their support is working all around the clock so it is not really such a big deal. As for now, there are no other cons to list.

Response from Dixa
Replied August 2017
Thanks for the great review, Elizabeth!
March 2019
Mark from Meridian Brick LLC
Company Size: 1,001-5,000 employees
Industry: Glass, Ceramics & Concrete
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
March 2019
Phone system with a twist
Dixa is a new way to look at contact center as a service. They are great at working with you to make it a great experience. If you are a traditional contact center I would recommend giving them a shot.
Pros
I have grown to like the platform as it works almost like a ticketing system with phone calls.
Cons
You do not have control of everything as an admin that you would have if you had a traditional contact center. Changing status is pretty big deal if someone is away. Tracking away status would be helpful.

Response from Dixa
Replied March 2019
Hi Mark, Thank you for taking the time to review us and providing feedback :) We are very happy to have you as a customer and look forward to continuing to work together!
March 2019
Johan from Media Technology
Company Size: 2-10 employees
Industry: Financial Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
A great software and a great partnership
I especially want to highlight the great team behind Dixa and the fact that they are always available and open for feedback. It doesn't feel like we have bought a service, it feels like a great partnership.
Pros
Dixa is really simple and intuitive to use, it's easy to set up and it's reliable day to day.
Cons
As it is a fairly new company/software, there is still some room for improvement, but you can tell that the company is working hard and they are always open for feedback.

Response from Dixa
Replied March 2019
Hi Johan! Thank you for the review, we are happy to get to work with you all and are looking forward to growing with you :)
March 2019
Emilie from Schledermann ApS
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2019
Overall very good customer service system
Pros
The notification system is really great - it overtakes your screen when a customer makes contact. It is perfect for the quick reaction towards your customer.
Cons
We have experienced that the customer does not receive emails written from the system and it is not possible to change the color of text in the chatflow function on your site.

Response from Dixa
Replied March 2019
Hi Emilie, Thank you for taking the time to review us, we appreciate the feedback :) Did you see with our latest update you can now choose any color you like for our chat widget and then the chat bubbles will appear in that color too? Check out: https://app.getbeamer.com/dixa/en/product-preview-new-chat-widget for more details, but the update has already been released! Please don't hesitate to get in touch if you have any questions or come across any other issues :)
April 2019
Dmitry from BearDev
Company Size: 11-50 employees
Industry: Sports
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
April 2019
Easy to start and excellent quality
We are using the service constantly for one and half year already by our support and sales departments. We really enjoy their service level, and PI phone software! Keep this level please!
Pros
The quality of the calls are fantastic, 98% of the calls going without interruptions and with good sound quality
Cons
they don't have iOS app at this stage but it is on their road map

Response from Dixa
Replied April 2019
Hi Dmitry! Thank you for reviewing us, we are happy to hear you are enjoying Dixa. We are looking forward to continuing to work with great customers like yourself and improve our product even more :)
January 2018
Roberth from Emida
Company Size: 51-200 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2018
Excellent cloud solution for your callcenter with a reasonable cost!
Pros
We use Dixa as test to replace our actual IVR System and we are surprised: Simple interface to setup users and queue. Easy setup for line numbers and reports are full informative. Web client is easy to use and chat integration works perfectly.
Cons
IVR builder need more customization to create more options for the customer and Integration with 3rd party CRM tools.

Response from Dixa
Replied January 2018
Hi Roberth! So happy you like our IVR and call flow :-) As to the 3rd party integrations, we've recently released our Custom Card, which allows you to integrate with any system. We've also just released our Shopify integration. You mention the need for more customization options in the IVR builder. Which are you missing?
August 2017
Maya from WOW24-7
Company Size: 11-50 employees
Industry: Outsourcing/Offshoring
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2017
It is convenient to use dixa for a call-center and easy to build a team work upon each business proc
Dixa allows set up flexible business processes between agents and teams. Also, it is easy to track SLA and provide quick customer service.
Pros
Dixa is flexible and easy to navigate. It allows you to track all metrics in an easy way and monitor team work at the same time. All in all, it helps provide quick customer service.
Cons
Features that are missing are coming up this year. With social media, it will be more efficient for us to cover all channels of communication.

Response from Dixa
Replied August 2017
Thanks for the great review, Maya! We're still working hard on adding new features, not just for social media, but for existing channels as well.
March 2019
Benjamin from Drone Volt Scandinavia
Company Size: 2-10 employees
Industry: Consumer Electronics
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
4.0
Functionality
4.0
March 2019
Dixa Review
Pros
Easy setup of phone/chat/email in the desktop app.
Cons
I think there should be an android/iOS app

Response from Dixa
Replied March 2019
Hi Benjamin, Thank you for reviewing us, we really appreciate the feedback! We'd love to hear how you would use an android/iOS app if it were available, so please feel free to get in touch to chat :)
March 2019
Arnaud from MERSEN
Company Size: 1,001-5,000 employees
Industry: Electrical/Electronic Manufacturing
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
March 2019
Dixa review
We mainly use dixa for our IT helpdesk and we were able to have on system with technicien in different country. We mainly use the call application.
Pros
- Easy to implement. - Not expensive - Easy to use for user - Work for all users arround the world
Cons
- Even if you take the call quickly, customer have to wait a little bit to be able to hear you. - not possible to make complex call routing with several queue.

Response from Dixa
Replied March 2019
Hi Arnaud, Thank you so much for reviewing us. We are very happy to hear you are enjoying using Dixa and we look forward to continuing to improve our product for you :)
March 2019
Luisa from Foliekniven.dk
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
March 2019
Makes the day a lot easier
Very nice. Makes multiple users on the same email alot easier. Still missing some features like intern chat/messagecenter.
Pros
Easy to use. Many features that makes the everyday work a lot easier. Structured and easy to find what you are looking for.
Cons
Customer service is lacking. Especially the chat feature. Too many standard answers. An example was that mailing wasn't working. And the customer support offered me to do a check on the issue and get back to me on email (which wasn't working) When in contact with danish support everything is perfect!

Response from Dixa
Replied March 2019
Hi Luisa, Thank you for reviewing us :) We appreciate the feedback and will continue to improve our product to make your days even better!
August 2017
Nermin from RAZ Mobility
Company Size: 2-10 employees
Industry: Telecommunications
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2017
easy to implement and manage. easy to use. very good set of features.
Pros
Web-based. Excellent settings options that are easy to manage. Solution flexibility and Dixa team flexibility. Continuous improvements and the addition of new features.
Cons
No major issues or items that I would dislike. Maybe the lack of text to speech options to create recordings and prompts...

Response from Dixa
Replied August 2017
Hi Nermin, a big thank you for your review! It's true that we don't do text to speech for recordings in-app yet, but we can certainly make some on request. We've done that previously for customers. The quality varies a bit, depending on which languages you need them for. If you'd be interested in some text to speech announcements/messages, you know how to get in touch with us :-)
May 2018
Jose from MCM
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
May 2018
Excellent customer service and great performance at a hard to beat price
Has helped us gain sales by providing awesome customer support!
Pros
We've mainly use this for chat and email support as we dont get many calls and has worked great for us so far. The customer support is awesome as well as any questions I have get answered in no time and they really want to help.
Cons
I cant really find anything bad so far as this has met and exceeded the needs of our small company exactly!

Response from Dixa
Replied May 2018
Thank you Jose! We appreciate the review and are happy to hear you are enjoying Dixa :-)
August 2017
Kristina from WOW24-7
Company Size: 51-200 employees
Industry: Outsourcing/Offshoring
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2017
Easy managable and user friendly interface. Good product. Reasonable Price.
Good communication with their team, user friendly interface, smooth API.
Pros
Different channels to communicate with the customer (phone, chat, email). Good analitics & API integration. Prompt reply from customer support team.
Cons
Lack of quick responses (email templates), but they can add features on their roadmap upon request (https://dixa.com/features).

Response from Dixa
Replied August 2017
Thanks for the absolutely fantastic review, Kristina. May your customers be happy :-)
March 2019
Faye from Luxe Mirrors
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
March 2019
A great business solution
The best thing about this software for us is that it solves a problem with a remote staff member and it is easy to use with good technical support.
Pros
Ease of use. Integrated phone, chat and email. reasonable call rates.
Cons
You have to pay for an extra person to be able to monitor staff

Response from Dixa
Replied March 2019
Hi Faye, Thanks for the review! We are happy to get to work with you :)
March 2019
Dion from Premier Web Creations
Company Size: 1 employee
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
March 2019
Dixa for Business moving oversees
The customer support is fantastic. Help is fast and reliable.
Pros
The software from Dixa is fantastic. I was able to use it to keep in touch with my local clients back home. It allowed them to call a local number and for a closer relationship with the client.
Cons
The cost for me was slightly prohibitive. That is not to say it would not be ideal for a larger business. As I run a small online company it was not viable to continue. I would still recommend Dixa to anyone who moves their business location oversees.

Response from Dixa
Replied March 2019
Hi Dion, Thank you for taking the time to review us and for the feedback :). We appreciate your support!