# eTollFree Software Reviews, Demo & Pricing - 2026 > Review of eTollFree Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/voip/etollfree-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / eTollFree Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Alternatives](https://www.softwareadvice.com/voip/etollfree-profile/alternatives/) # eTollFree 2026: Benefits, Features & Pricing Wondering if eTollFree is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview eTollFree 4.6 [(29)](https://www.softwareadvice.com/voip/etollfree-profile/#reviews) Pricing Starting at $99.00 per month ### About eTollFree eTollFree Predictive Dialer is an integrated cloud-based call center solution for businesses of all sizes. It works as both outbound and inbound call center software with interactive voice response built in. The customizable campaign management feature allows businesses to call all phone numbers available for each lead. eTollFree allows agents to view details for calls in a queue. They can then select calls to take from their agent screen. It allows supervisors to monitor the progress of ongoing campaigns and measures key performance indicators for active campaigns or agents. eTollFree's automatic call distribution system distributes unique contacts to multiple agents to avoid call repetitions. The real-time reporting system of eTollFree enables agents, managers and team leaders to analyze call campaign performance. Users can set up answering machine detection, send calls to voicemail, provide custom greetings or drop calls. It has a time-clock application to track user work time. Wondering if eTollFree is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## eTollFree User Interface ## Popular eTollFree Alternatives Main Product eTollFree 4.6 [(29)](https://www.softwareadvice.com/voip/etollfree-profile/#reviews) Ratings Breakdown - 4.21Ease of use - 4.56Value for money - 4.12Customer support - 4.31Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(876)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) 4.5 [(391)](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.48Value for money - 4.52Customer support - 4.51Functionality Pricing Starting at $90.00 per month Get Price Alternative Product [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) 4.8 [(325)](https://www.softwareadvice.com/call-center/chasedata-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.69Value for money - 4.78Customer support - 4.74Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) 4.6 [(142)](https://www.softwareadvice.com/product/171343-Readymode/reviews/) Ratings Breakdown - 4.66Ease of use - 4.49Value for money - 4.46Customer support - 4.58Functionality Pricing Starting at $199.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## eTollFree Pricing and Plans Starting price: $99.00 per month Free Trial Free Version User Pricing $130.00 per user, per month Plan includes: - 25 Call Channels Per User - Premium Technical Support Complete Package $99.00 flat rate, per month Plan includes: - Premium Technical Support - Unlimited Call Channels - Unlimited Users Bring Your Own VOIP $350.00 flat rate, per month Plan includes: - 250 Call Channels - 25 Users - Premium Technical Support Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## eTollFree Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of eTollFree Alerts/Escalation Automatic Call Distribution Blended Call Center Call Scheduling Call Transfer Campaign Management Campaign Specific Caller ID Computer Telephony Integration FCC Compliance FTC Compliance Inbound Call Center Lead Management List Management Manual Dialer Outbound Call Center Predictive Dialer Voice Mail ## eTollFree User Reviews Overall Rating 4.6 Ratings Breakdown 5 79% 4 10% 3 0% 2 7% 1 3% Secondary Ratings Ease of Use 4.2 Value for money 4.6 Customer support 4.1 Functionality 4.3 Have you used eTollFree and would like to share your experience with others? Rich P. Verified reviewer Real Estate 2-10 employees Used weekly for more than 2 years Review source Reviewed September 2018 LNR Properties Review of ETollFree 5 I haven't had any problems with ETollFree. the number has always worked without any interruptions of service. Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: The price hands down! it was an extremely affordable way to ensure your business has the most professional appearance, and view. Cons: I have had no problems with the software or the service and would recommend them to anyone starting a business and need a large format or appearance. Vendor Response We are glad that you enjoy using our service for your business and are happy with our prices. As we strive on providing the best prices for our customers. Thank you for the feedback! Replied October 2018 Read More AH AJ H. Verified reviewer Hospital & Health Care 2-10 employees Used daily for more than 2 years Review source Reviewed December 2020 Service matters 5 Our objective was to manage multiple blended lines of business as a service provider ourselves using this technology to support our clients. Without prompt knowledgeable support you end up with downtime,, missing or inoperative call routing, incorrect or improperly performing call greetings, and in a virtual call center environment eny of these flaws can do damage, but combined they can be fatal. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: the software is ROBUST and has all of the features (and more) that you could ask for. Cons: You cannot use the features because there are so many that have impacts on so many more that configuration is akin to a labryinth of mythic call center proportions. You end up becoming dependent on support from eTollFree and that is where your fate becomes sealed. To call their ticket taking process support would be to give it too much credit. Someone takes tikcets and they sit around for a while and then you follow back up and they say its done when nothing is done. then you open a new ticket and start the cycle again. Reasons for choosing eTollFree Startup costs and overrall pricing Reasons for switching to eTollFree Enhanced features Read More VR Verified Reviewer Biotechnology Self-Employed Used weekly for more than 2 years Review source Reviewed November 2024 eTollFree is mediocre but we accepted that for the price. When they raised their prices, they refused to refund my account credit. 1 I've been with eTollFree for over 4 years and I give them one single star for pricing. After they updated their TOS which I disagreed to, they refused to refund my money. You must pre-load your account, and naturally you would load plenty at once for convenience and to limit service charges. However, eTollFree will refuse to refund your money if you loaded it more than 90 days ago. They robbed me. Be very wary of the customer reviews on here, I do not believe most of them can be real after my 4+ year experience. Ratings Breakdown 2 Ease of use 3 Value for money 1 Customer support 1 Functionality Pros: The 99c pricing for a toll free number was enticing. The call forwarding worked most of the time, and this feature specifically was straightforward to setup and use. Cons: Service interruptions, poor customer service, bad UI design, and TOS changes. The fax feature also did not work for more than two years. Read More Jozef C. Verified reviewer Consumer Services 51-200 employees Used daily for more than 2 years Review source Reviewed January 2019 Great product for value 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: availability and easy to use is the most important to me. Cons: It doesn't have a voip app that comes on the iPhone. Vendor Response We appreciate your kind words, Jozef. Thank you for being a valued client. Please contact me to discuss apps that integrate with our eDialer for iphone and android. Replied January 2019 Read More VR Verified Reviewer Financial Services 51-200 employees Used daily for more than 2 years Review source Reviewed September 2018 Ease of use 5 Pay only for what you use. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Cost is quite low and only pay as you need. Cons: Nothing. Very predictable and easy to us. Vendor Response Thank you, we are glad that you enjoy using our service. Replied October 2018 Read More vl valentino l. Security and Investigations 2-10 employees Used daily for less than 12 months Review source Reviewed January 2019 Great in theory! 2 It wonderful to use to project a professional business but don't advertise the number right away until you make sure it works, especially if your from Canada Ratings Breakdown 1 Ease of use 5 Value for money 2 Customer support 5 Functionality Pros: The price and options are reason enough to try the service out Cons: Not enough information on how to use the system or support. as they once said to me, for the cost of the service they cant afford to help you set the system up. Vendor Response Val, Your review shows you're an edialer client using our system however; records show you're only using phone numbers from us while using another service providers VoIP. After testing both lines in Sept 2018, we concluded the 2 issues were with press 1- your phone number rang with no answer, and press 2- the VoIP phone number you used with another provider did not work. The IP address you were using was invalid. We didn't hear back from you. From: eTollFree Support Sent: Tuesday, September 11, 2018 11:26 AM To: hawkeyeview@ Cc: eTollFree Support Subject: Acct 17085 Hi Val, Here is the result of the test calls that we have conducted for the auto attendant. Press 1: - It rings for a long time and when it answers there is silence Press 2: - It is a VOIP connection - We can see that calls are going to this IP and it is the IP is not picking up - It also not a valid IP address Please let us know if you'll need further assistance. eTollfree Support Replied January 2019 Read More VR Verified Reviewer Internet 2-10 employees Used weekly for less than 12 months Review source Reviewed January 2019 Great VOIP Service For Those Willing To Do Some Configuration 5 We don't actually use the predictive dialer function, so I can't comment on that. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We use eTollFree to host a couple of phone numbers that were previously with Nextiva. The process to transfer the numbers was a bit convoluted, which is more due to the carriers than eTollFree. It took a little tweaking to get the physical phones to work with the new service, but since then it has been great. These are low volume numbers, so I don't mind paying for each inbound and outbound minute. Cons: Transition of numbers from Nextiva took several weeks, but that was due to the carriers and not any mistakes by eTollFree. Vendor Response Thank you for the great feedback! We are always striving to achieve our client's satisfaction! We'll be here if you need us. Thank you for your business. Replied January 2019 Read More Tarrin D. Verified reviewer Luxury Goods & Jewelry Self-Employed Used other for more than 2 years Review source Reviewed January 2019 Set it and forget it 5 For the price, this service is good. No complaints Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: I like that I don't have to do anything but answer the phone Cons: It would move if there was a feature to help identify calls coming from this line, like a caller id function Vendor Response Hi, Tarrin! We're happy to make your life easier. Good news!!! the caller ID shows in the screen pop-up for calls. Does that earn us our 2 additional stars for a solid 10 out of 10? :) Please contact me if you need additional help. Replied January 2019 Read More VR Verified Reviewer Outsourcing/ Offshoring 11-50 employees Used other for less than 2 years Review source Reviewed October 2018 Awesome Support Team 5 I have been provided good service and I have never experienced any issues that were not resolved within the 24 hour time frame. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: ease of use and great tech support team. Cons: small tech issues, but nothing that they can not resolve Vendor Response Thanks for leaving a review about our service. We are thrilled that you find our service easy to use and are happy that you are satisfied with our tech support team. We try our best to solve any issues within a short time frame for all of our customers. Replied October 2018 Read More kariuki p. Verified reviewer Retail 11-50 employees Used weekly for less than 12 months Review source Reviewed January 2019 etollFree 4 Easy to use , easy to train. Would encourage IT admins to try it Ratings Breakdown 4 Ease of use 5 Functionality Pros: I read about this software online when trying to get a call center solution to our organization for SIP technology. Its an easy to use solution at a cost that the ROI is like immediate I have never had any tech issue in implementing this Cons: Yet to get an issue with this just wishing them well as they improve this great solution Vendor Response Kariuki, we're glad you love us as much as we love you! Thank you for being a great client. We look forward being a part of your continued success. Replied January 2019 Read More Showing 1 - 10 of 29 Reviews Load More Reviews ## eTollFree Popular Comparisons [Ringover vs eTollFree](https://www.softwareadvice.com/voip/etollfree-profile/vs/ringover/)[Convoso vs eTollFree](https://www.softwareadvice.com/voip/etollfree-profile/vs/safesoft-contact/)[DialedIn CCaaS vs eTollFree](https://www.softwareadvice.com/call-center/chasedata-profile/vs/etollfree/)[Readymode vs eTollFree](https://www.softwareadvice.com/compare/47633-etollfree/vs/171343-Readymode/)[LiveAgent vs eTollFree](https://www.softwareadvice.com/voip/etollfree-profile/vs/liveagent/) [Compare All Alternatives](https://www.softwareadvice.com/voip/etollfree-profile/alternatives/) ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (565) Recently recommended **5** times [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) **4.5** (94) Recently recommended **4** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **3** times Stuck Between Options? Our experts can help you compare eTollFree with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice