eVoice 2026: Benefits, Features & Pricing

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Overview
Screenshots
Top Alternatives Preview
Pricing and Plans
Features
User Reviews

Overview

eVoice

3.3

(16)

Pricing

Starting at $12.99 per month

About eVoice

eVoice is a web-based virtual phone system designed to help small businesses streamline communication with customers. Features include web conferencing, recording, sequential ringing, online faxing, call queuing and recording.

The solution enables organizations to select phone numbers, create a custom greeting message for customers and perform suitable call routing. Using its voicemail feature, users can access messages remotely, receive text transcriptions and notifications about calls via emails or text. It helps agents verify and identify callers using caller ID, letting employees block, transfer or answer calls accordingly.

eVoice also offers an auto-attendant feature, which enables owners to automate call forwarding to required agents using extensions pre-added to the system. It comes with mobile applications for iOS and Android. The solution is available in both monthly and annual subscriptions and support is provided via phone and documentation.

eVoice Screenshots

eVoice Pricing and Plans

Starting price: $12.99 per month

Free Trial

Free Version

Basic

$12.99

per feature, per month

No plan information available

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eVoice Features

Popular features found in Business Phone Systems
Auto-Dialer
Automated Attendant
Call Logging
Call Monitoring
Call Recording
Call Routing
Mobile Access
PBX
Virtual Call Center
More features of eVoice
Automated Routing
Call Center Management
Caller ID
Call Transfer
Conferencing
Multi-Channel Communication
Presentation Streaming
Recording
Remote Access/Control
Screen Sharing
Two Way Audio & Video
Voice Mail
VoIP Connection

eVoice User Reviews

Overall Rating

3.3

Ratings Breakdown

38%

19%

13%

31%

Secondary Ratings

Ease of Use

3.4

Value for money

3.0

Customer support

2.9

Functionality

3.6

Have you used eVoice and would like to share your experience with others?

Stephanie M.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed January 2017

Everyone who calls my business raves about eVoice

You know it's great when your callers hear the jazz classic "Take Five" when their call is being routed to you. I hear positive comments about my phone system all the time. With eVoice, it's possible to take a one-person company and make it sound like a big corporation.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Having my calls follow me everywhere is a big plus. When someone calls in, the phone rings on up to three numbers, sequentially or simultaneously, so I never miss a call. I love the ability to return a call through the eVoice app on my cell phone and have my business phone number appear as the caller id. I like that you are able to choose a toll-free or a local number. Voicemail messages are transcribed and sent via email, and you can return a call with one click!

Cons:

Sometimes, the voicemail transcription doesn't match the caller's message, which can result in confusion, but if it doesn't make sense, you just listen to it. If you choose not to record your own messages or not to use their professionally recorded message (free for the first one), the computer generated voice sounds robotic.

Josh W.

Verified reviewer

Retail

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2022

Great Software

Overall I’m happy with my time using evoice. It’s easy to use. Good quality playback on the recordings and easy to update from any device.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Professional voicemail and greeting when callers called.

Cons:

I was disappointed that text messaging was an extra charge.

Reasons for choosing eVoice

It seemed like a more well rounded solution at a good price.

Reasons for switching to eVoice

I wanted a more professional greeting and I wanted the flexibility to take work calls from anywhere instead of being tied down to one phone in one location.

Cynthia P.

Verified reviewer

Law Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2023

eVoice is not reliable, they can cut off the service with no explaination and leave your business scrambling

Inadequate customer service. Funny billing. I upgraded my account, and they overcharged me and when I pointed it out they kept talking in circles before offering a refund. When my phones went out the first time November 2023, at the end of the call, the tried to upsell me products. I reminded them that I couldn't even access the products I paid for. Why would I upgrade?!?!?

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Cons:

I have been using eVoice for about 7 years. Suddenly in November 2023, they suspended my account immediately and left my business with no phone service. When I followed up they claimed there was suspicious activity on the outgoing calls so they decided to cut off all incoming and outgoing calls. I complained this was disruptive for business and asked how long it would take to restore. They said they didn't know how long and then within an hour the phones magically got turned back on. My team started searching for a replacement phone service but before we could start with a new phone service/new phone number, eVoice cut our phones off again with no explanation. We sent a bunch of emails and called, but were on hold for a long time. When we explained that we were panicked because when we called our business number a message said "this number is no longer in service", they took no immediate action to restore the phones. We can no longer rely on eVoice.

Anthony D.

Verified reviewer

Marketing and Advertising

Self-Employed

Used daily for less than 12 months

Review source

Reviewed March 2022

Great Value And Simple To Use! A Small Business Owners Best Friend

Great service that I'm very pleased with. The value and convenience of this tool are unmatched

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is simple, very affordable and robust. The VOIP features are perfect for a small business owner.

Cons:

The UI is a little outdated. But still get's the job done

Reasons for choosing eVoice

The price and convenience of eVoice won me over.

Jared L.

Verified reviewer

Renewables & Environment

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2021

eVoice is a great business phone service for small to medium sized businesses

eVoice has worked great for us since day 1. Easy to add new team members with their own lines. No real complaints

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Works seemlessly with our mobile phones, so easy to plug in new hires

Cons:

Text messaging feature can sometimes lag, but may be due to phone operating system compatibility

Verified

Reviewer

Accounting

Self-Employed

Used daily for free trial

Review source

Reviewed September 2019

Not a good fit for me

Setup is not intuitive or user friendly, an innocent setting change locked me out of my account and required support resetting things which meant I had to start over. I like to DIY things but the interface was confusing and the support documents were lacking. While I got notification of messages, they never showed in the message center. The mobile app was useless as it never worked right despite troubleshooting, uninstall and reinstall. I could never get my business number (through another provider) to forward to my eVoice number and after all of the small issues I had settings things up and getting help, I am not interested in porting the number in. Since I wasn't able to get the intended benefits out of the service, I decided to cancel but that has been easier said than done. Whenever I try to call their support number, more often than not the call drops before I can get help. I don't have a problem with any other calls dropping so it must be an issue with their system. They require you to cancel by phone but after almost 10 attempts over several days, I haven't been able to get to a human being before getting disconnected somewhere in the middle of navigating their auto-attendant system.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

There are a lot of features and customization options available to help meet most of the phone needs for a small business. The auto-attendant, scheduling and routing options are great once you figure out how to use them and you can use an robotic greeting, upload your own or get a professional recording. Once I got it configured correctly, it's a great option to route income calls.

Cons:

The help documentation is limited and lacking in depth, most of the keywords I searched didn't yield results and the instructions I did find weren't comprehensive enough. Email support is very slow, phone support is ok but I had issues with calls dropping several times before I could speak to an agent. Messages do not show in my message center and the mobile app is so slow and buggy as to be useless.

Vendor Response

Hello, Thank you very much for taking the time to leave some feedback for us. Wishing you well, Carlos, Customer Marketing Manager

Replied November 2020

Walter R.

Verified reviewer

Consumer Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed April 2023

Worst experience and loss of revenue

My phone system has been down for over 10 days. No help , no answers. I have lost a lot of money and continue to do so daily. They send me a generic message every time I enquire about my phone service. My business depends on the line and so far I've not heard any satisfactory responses as to why the cause of my line failure. I paid 1 year up front worst mistake!!!STAY AWAY FROM THIS COMPANY

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was not easy to set up as it took me hours to do so. Their app is also ancient.

Cons:

Charles L.

Verified reviewer

Music

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2020

Stay Away in 2020

Used evoice for my business for years. Everything was going good until it started redirecting me to a strange page appx 7 months ago whenever I tried to log into my desktop & mobile app [SENSITIVE CONTENT HIDDEN] It is a totally unrelated evoice site. Evoice could never tell me why this was happening, or what this page is, but insisted that they give me a new password every time I had to call in which would end up working..... until the next time I tried to log in. It was a pretty scary thing, especially since they could never give me a description of this strange page, or why it was even happening - both on my desktop and on their mobile app. I was forced to call in almost daily. Since I have zero time to be calling just so that I can log in to check messages, etc., I recently canceled my acct. All I can say to folks is........ BE VERY VERY CAREFUL.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use but the con far outweighs the pros.

Cons:

It appears Evoice's system is hacked by some foreign entity.

Vendor Response

Hello Charles, Thank you very much for taking the time to leave some feedback for us. Wishing you well, Carlos, Customer Marketing Manager

Replied November 2020

Susan B.

Verified reviewer

Management Consulting

2-10 employees

Used other for more than 2 years

Review source

Reviewed June 2019

Horrible Service. Zero Accountability

Bad. Really bad.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing. Nothing is worth bad service in my world. Not ever. This is my second pass at trying eVoice. I used them several years ago. Was frustrated with their horrible customer service, left and never thought of them again. Until a client wanted my feedback on their current services and features. So I signed up again and ... well... the features may seem wonderful, and eVoice can do a lot (supposedly) BUT if you have an issue or try to cancel. Fuggedaboutit.

Cons:

Seriously. They will provide the lowest class of service at the lowest base point possible, and then they will charge you (repeatedly) for cancelled service. And if you take a moment and try to Google for reviews, you'll notice something quite interesting. They haven't claimed their business on Google. Even though they are based in San Francisco. Even though they are a startup. Even though they've been around for awhile. One guess as to why. I've learned my lesson. On to brighter pastures.

Vendor Response

Hello Susan, We greatly appreciate that you took the time to leave some detailed feedback for us as it does greatly help us to make any needed improvements on our end for you. Wishing you well, Carlos, Customer Marketing Manager

Replied November 2020

Patricia M.

Verified reviewer

Utilities

Self-Employed

Used weekly for less than 6 months

Review source

Reviewed August 2018

One number Keeps you in Touch

This one number rings right in with all my business related number to my cell phone

Ratings Breakdown

Ease of use

Functionality

Pros:

I like that one number keeps me in touch with all my business callings. It was easy to sign up for this service and within a few minutes it was set up.

Cons:

I wished they had more numbers for my area

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