--- title: "eVoice Software Reviews, Demo & Pricing - 2026" description: "Review of eVoice Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/voip/evoice-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Contact Center Software](https://www.softwareadvice.com/contact-center/) / eVoice Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # eVoice Review From $12.99/month 1 plan Wondering if eVoice is right for your organization? Our Contact Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview eVoice 3.3 [(16)](https://www.softwareadvice.com/voip/evoice-profile/#reviews) Pricing Starting at $12.99 per feature per month ### About eVoice eVoice is a web-based virtual phone system designed to help small businesses streamline communication with customers. Features include web conferencing, recording, sequential ringing, online faxing, call queuing and recording. The solution enables organizations to select phone numbers, create a custom greeting message for customers and perform suitable call routing. Using its voicemail feature, users can access messages remotely, receive text transcriptions and notifications about calls via emails or text. It helps agents verify and identify callers using caller ID, letting employees block, transfer or answer calls accordingly. eVoice also offers an auto-attendant feature, which enables owners to automate call forwarding to required agents using extensions pre-added to the system. It comes with mobile applications for iOS and Android. The solution is available in both monthly and annual subscriptions and support is provided via phone and documentation. Do you work for eVoice? [Manage this product listing](https://www.g2.com/products/evoice/claim_requests/new?auto=true) Wondering if eVoice is right for your organization? Our Contact Center Software selection experts can help you in 15 minutes or less. ## eVoice User Interface ## Popular eVoice Alternatives Main Product eVoice 3.3 [(16)](https://www.softwareadvice.com/voip/evoice-profile/#reviews) Ratings Breakdown - 3.38Ease of use - 3.0Value for money - 2.93Customer support - 3.56Functionality Pricing Starting at $12.99 per month Get Price Alternative Product [RingEX](https://www.softwareadvice.com/call-center/office-profile/) 4.2 [(1206)](https://www.softwareadvice.com/call-center/office-profile/reviews/) Ratings Breakdown - 4.22Ease of use - 4.05Value for money - 4.01Customer support - 4.27Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [GoTo Connect](https://www.softwareadvice.com/product/2766-GoTo-Connect/) 4.5 [(671)](https://www.softwareadvice.com/product/2766-GoTo-Connect/reviews/) Ratings Breakdown - 4.43Ease of use - 4.42Value for money - 4.53Customer support - 4.46Functionality Pricing Available upon request Get Price Alternative Product [3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/) 4.4 [(468)](https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.28Value for money - 4.09Customer support - 4.40Functionality Pricing Starting at $350.00 per year Get Price Alternative Product [Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/) 4.7 [(41)](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.75Value for money - 4.90Customer support - 4.56Functionality Pricing Starting at $18.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(1005)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.99Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price ## eVoice Pricing and Plans Starting price: $12.99 per month Free Trial Free Version Basic $12.99 per feature, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## eVoice Features - Popular features found in Contact Center Agent Interface Chatbot Computer Telephony Integration Queue Management - More features of eVoice Automated Attendant Automated Routing Call Center Management Caller ID Call Routing Call Transfer Conferencing Multi-Channel Communication PBX Presentation Streaming Recording Remote Access/Control Screen Sharing Two Way Audio & Video Voice Mail VoIP Connection ## eVoice User Reviews ## eVoice customer ratings - Overall rating: 3.3/5 - Total reviews: 16 ### Rating distribution - 5 stars: 6 reviews (38%) - 4 stars: 3 reviews (19%) - 3 stars: 2 reviews (13%) - 2 stars: 0 reviews (0%) - 1 star: 5 reviews (31%) ### Secondary ratings - Ease of use: 3.4/5 - Value for money: 3/5 - Customer support: 2.9/5 - Functionality: 3.6/5 --- Have you used eVoice and would like to share your experience with others? ### Everyone who calls my business raves about eVoice - Overall rating: 5/5 - Reviewer: Stephanie M. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. You know it's great when your callers hear the jazz classic "Take Five" when their call is being routed to you. I hear positive comments about my phone system all the time. With eVoice, it's possible to take a one-person company and make it sound like a big corporation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Having my calls follow me everywhere is a big plus. When someone calls in, the phone rings on up to three numbers, sequentially or simultaneously, so I never miss a call. I love the ability to return a call through the eVoice app on my cell phone and have my business phone number appear as the caller id. I like that you are able to choose a toll-free or a local number. Voicemail messages are transcribed and sent via email, and you can return a call with one click! #### Cons Sometimes, the voicemail transcription doesn't match the caller's message, which can result in confusion, but if it doesn't make sense, you just listen to it. If you choose not to record your own messages or not to use their professionally recorded message (free for the first one), the computer generated voice sounds robotic. --- ### Great Software - Overall rating: 5/5 - Reviewer: Josh W. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Overall I’m happy with my time using evoice. It’s easy to use. Good quality playback on the recordings and easy to update from any device. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Professional voicemail and greeting when callers called. #### Cons I was disappointed that text messaging was an extra charge. #### Reasons for choosing eVoice It seemed like a more well rounded solution at a good price. #### Reasons for switching to eVoice I wanted a more professional greeting and I wanted the flexibility to take work calls from anywhere instead of being tied down to one phone in one location. --- ### eVoice is not reliable, they can cut off the service with no explaination and leave your business scrambling - Overall rating: 1/5 - Reviewer: Cynthia P. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Inadequate customer service. Funny billing. I upgraded my account, and they overcharged me and when I pointed it out they kept talking in circles before offering a refund. When my phones went out the first time November 2023, at the end of the call, the tried to upsell me products. I reminded them that I couldn't even access the products I paid for. Why would I upgrade?!?!? #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Cons I have been using eVoice for about 7 years. Suddenly in November 2023, they suspended my account immediately and left my business with no phone service. When I followed up they claimed there was suspicious activity on the outgoing calls so they decided to cut off all incoming and outgoing calls. I complained this was disruptive for business and asked how long it would take to restore. They said they didn't know how long and then within an hour the phones magically got turned back on. My team started searching for a replacement phone service but before we could start with a new phone service/new phone number, eVoice cut our phones off again with no explanation. We sent a bunch of emails and called, but were on hold for a long time. When we explained that we were panicked because when we called our business number a message said "this number is no longer in service", they took no immediate action to restore the phones. We can no longer rely on eVoice. --- ### Great Value And Simple To Use! A Small Business Owners Best Friend - Overall rating: 5/5 - Reviewer: Anthony D. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great service that I'm very pleased with. The value and convenience of this tool are unmatched #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is simple, very affordable and robust. The VOIP features are perfect for a small business owner. #### Cons The UI is a little outdated. But still get's the job done #### Reasons for choosing eVoice The price and convenience of eVoice won me over. --- ### eVoice is a great business phone service for small to medium sized businesses - Overall rating: 4/5 - Reviewer: Jared L. - Verified reviewer: Yes - Industry: Renewables & Environment - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. eVoice has worked great for us since day 1. Easy to add new team members with their own lines. No real complaints #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Works seemlessly with our mobile phones, so easy to plug in new hires #### Cons Text messaging feature can sometimes lag, but may be due to phone operating system compatibility --- ### Not a good fit for me - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Setup is not intuitive or user friendly, an innocent setting change locked me out of my account and required support resetting things which meant I had to start over. I like to DIY things but the interface was confusing and the support documents were lacking. While I got notification of messages, they never showed in the message center. The mobile app was useless as it never worked right despite troubleshooting, uninstall and reinstall. I could never get my business number (through another provider) to forward to my eVoice number and after all of the small issues I had settings things up and getting help, I am not interested in porting the number in. Since I wasn't able to get the intended benefits out of the service, I decided to cancel but that has been easier said than done. Whenever I try to call their support number, more often than not the call drops before I can get help. I don't have a problem with any other calls dropping so it must be an issue with their system. They require you to cancel by phone but after almost 10 attempts over several days, I haven't been able to get to a human being before getting disconnected somewhere in the middle of navigating their auto-attendant system. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros There are a lot of features and customization options available to help meet most of the phone needs for a small business. The auto-attendant, scheduling and routing options are great once you figure out how to use them and you can use an robotic greeting, upload your own or get a professional recording. Once I got it configured correctly, it's a great option to route income calls. #### Cons The help documentation is limited and lacking in depth, most of the keywords I searched didn't yield results and the instructions I did find weren't comprehensive enough. Email support is very slow, phone support is ok but I had issues with calls dropping several times before I could speak to an agent. Messages do not show in my message center and the mobile app is so slow and buggy as to be useless. #### Vendor response Hello, Thank you very much for taking the time to leave some feedback for us. Wishing you well, Carlos, Customer Marketing Manager Replied November 2020 --- ### Worst experience and loss of revenue - Overall rating: 1/5 - Reviewer: Walter R. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered My phone system has been down for over 10 days. No help , no answers. I have lost a lot of money and continue to do so daily. They send me a generic message every time I enquire about my phone service. My business depends on the line and so far I've not heard any satisfactory responses as to why the cause of my line failure. I paid 1 year up front worst mistake!!!STAY AWAY FROM THIS COMPANY #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It was not easy to set up as it took me hours to do so. Their app is also ancient. #### Cons My phone system has been down for over 10 days. No help , no answers. I have lost a lot of money and continue to do so daily. They send me a generic message every time I enquire about my phone service. My business depends on the line and so far I've not heard any satisfactory responses as to why the cause of my line failure. I paid 1 year up front worst mistake!!!STAY AWAY FROM THIS COMPANY --- ### Stay Away in 2020 - Overall rating: 4/5 - Reviewer: Charles L. - Verified reviewer: Yes - Industry: Music - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered Used evoice for my business for years. Everything was going good until it started redirecting me to a strange page appx 7 months ago whenever I tried to log into my desktop & mobile app [SENSITIVE CONTENT HIDDEN] It is a totally unrelated evoice site. Evoice could never tell me why this was happening, or what this page is, but insisted that they give me a new password every time I had to call in which would end up working..... until the next time I tried to log in. It was a pretty scary thing, especially since they could never give me a description of this strange page, or why it was even happening - both on my desktop and on their mobile app. I was forced to call in almost daily. Since I have zero time to be calling just so that I can log in to check messages, etc., I recently canceled my acct. All I can say to folks is........ BE VERY VERY CAREFUL. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros Easy to use but the con far outweighs the pros. #### Cons It appears Evoice's system is hacked by some foreign entity. #### Vendor response Hello Charles, Thank you very much for taking the time to leave some feedback for us. Wishing you well, Carlos, Customer Marketing Manager Replied November 2020 --- ### Horrible Service. Zero Accountability - Overall rating: 1/5 - Reviewer: Susan B. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered Bad. Really bad. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Nothing. Nothing is worth bad service in my world. Not ever. This is my second pass at trying eVoice. I used them several years ago. Was frustrated with their horrible customer service, left and never thought of them again. Until a client wanted my feedback on their current services and features. So I signed up again and ... well... the features may seem wonderful, and eVoice can do a lot (supposedly) BUT if you have an issue or try to cancel. Fuggedaboutit. #### Cons Seriously. They will provide the lowest class of service at the lowest base point possible, and then they will charge you (repeatedly) for cancelled service. And if you take a moment and try to Google for reviews, you'll notice something quite interesting. They haven't claimed their business on Google. Even though they are based in San Francisco. Even though they are a startup. Even though they've been around for awhile. One guess as to why. I've learned my lesson. On to brighter pastures. #### Vendor response Hello Susan, We greatly appreciate that you took the time to leave some detailed feedback for us as it does greatly help us to make any needed improvements on our end for you. Wishing you well, Carlos, Customer Marketing Manager Replied November 2020 --- ### One number Keeps you in Touch - Overall rating: 5/5 - Reviewer: Patricia M. - Verified reviewer: Yes - Industry: Utilities - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This one number rings right in with all my business related number to my cell phone #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like that one number keeps me in touch with all my business callings. It was easy to sign up for this service and within a few minutes it was set up. #### Cons I wished they had more numbers for my area --- Showing 1 - 10 of 16 Reviews Load More Reviews ## Other Top Recommended Contact Center Software [Intermedia Contact Center](https://www.softwareadvice.com/contact-center/intermedia-contact-center-profile/) **4.0** (2) Recently recommended **7** times [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) **4.6** (144) Recently recommended **6** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **5** times [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (485) Recently recommended **4** times Stuck Between Options? Our experts can help you compare eVoice with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice