eVoice
About eVoice
eVoice Pricing
Starting price:
$12.99 per month
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for eVoice
1 - 5 of 16 Reviews
Stephanie
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
Everyone who calls my business raves about eVoice
You know it's great when your callers hear the jazz classic "Take Five" when their call is being routed to you. I hear positive comments about my phone system all the time. With eVoice, it's possible to take a one-person company and make it sound like a big corporation.
PROSHaving my calls follow me everywhere is a big plus. When someone calls in, the phone rings on up to three numbers, sequentially or simultaneously, so I never miss a call. I love the ability to return a call through the eVoice app on my cell phone and have my business phone number appear as the caller id. I like that you are able to choose a toll-free or a local number. Voicemail messages are transcribed and sent via email, and you can return a call with one click!
CONSSometimes, the voicemail transcription doesn't match the caller's message, which can result in confusion, but if it doesn't make sense, you just listen to it. If you choose not to record your own messages or not to use their professionally recorded message (free for the first one), the computer generated voice sounds robotic.
Josh
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Great Software
Overall I’m happy with my time using evoice. It’s easy to use. Good quality playback on the recordings and easy to update from any device.
PROSProfessional voicemail and greeting when callers called.
CONSI was disappointed that text messaging was an extra charge.
Reason for choosing eVoice
It seemed like a more well rounded solution at a good price.
Reasons for switching to eVoice
I wanted a more professional greeting and I wanted the flexibility to take work calls from anywhere instead of being tied down to one phone in one location.
Cynthia
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed November 2023
eVoice is not reliable, they can cut off the service with no explaination and leave your business scrambling
Inadequate customer service. Funny billing. I upgraded my account, and they overcharged me and when I pointed it out they kept talking in circles before offering a refund. When my phones went out the first time November 2023, at the end of the call, the tried to upsell me products. I reminded them that I couldn't even access the products I paid for. Why would I upgrade?!?!?
CONSI have been using eVoice for about 7 years. Suddenly in November 2023, they suspended my account immediately and left my business with no phone service. When I followed up they claimed there was suspicious activity on the outgoing calls so they decided to cut off all incoming and outgoing calls. I complained this was disruptive for business and asked how long it would take to restore. They said they didn't know how long and then within an hour the phones magically got turned back on. My team started searching for a replacement phone service but before we could start with a new phone service/new phone number, eVoice cut our phones off again with no explanation. We sent a bunch of emails and called, but were on hold for a long time. When we explained that we were panicked because when we called our business number a message said "this number is no longer in service", they took no immediate action to restore the phones. We can no longer rely on eVoice.
Charles
Music, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed April 2020
Stay Away in 2020
Used evoice for my business for years. Everything was going good until it started redirecting me to a strange page appx 7 months ago whenever I tried to log into my desktop & mobile app [SENSITIVE CONTENT HIDDEN] It is a totally unrelated evoice site. Evoice could never tell me why this was happening, or what this page is, but insisted that they give me a new password every time I had to call in which would end up working..... until the next time I tried to log in. It was a pretty scary thing, especially since they could never give me a description of this strange page, or why it was even happening - both on my desktop and on their mobile app. I was forced to call in almost daily. Since I have zero time to be calling just so that I can log in to check messages, etc., I recently canceled my acct. All I can say to folks is........ BE VERY VERY CAREFUL.
PROSEasy to use but the con far outweighs the pros.
CONSIt appears Evoice's system is hacked by some foreign entity.
Vendor Response
Hello Charles, Thank you very much for taking the time to leave some feedback for us. Wishing you well, Carlos, Customer Marketing Manager
Replied November 2020
Jared
Verified reviewer
Renewables & Environment, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2021
eVoice is a great business phone service for small to medium sized businesses
eVoice has worked great for us since day 1. Easy to add new team members with their own lines. No real complaints
PROSWorks seemlessly with our mobile phones, so easy to plug in new hires
CONSText messaging feature can sometimes lag, but may be due to phone operating system compatibility