Evolve IP offers a cloud-based phone system known as The Evolved Office Hosted PBX, which is suitable for businesses with over 50 employees. Businesses can bundle Evolve IP SIP trunking with Evolved Office for a single-vendor solution.
Moreover, instead of depending on their Internet service providers to access hosted applications and network services, businesses can use Evolve IP’s network of carrier partners, which is known as the Evolved Network. This means that businesses don’t have to address call quality issues with their Internet service providers, as Evolve IP handles quality of service (QoS) across carriers. Businesses can also avoid the work of managing relationships with multiple carriers.
Evolved Office offers a range of unified communications capabilities. Voicemail, email and fax messages are delivered to a single unified inbox. End users can customize services through the OSSmosis personal Web portal.
Additionally, Evolved Office adds communications features to a number of major third-party solutions, such as Outlook, Lync, Google Apps and Salesforce.com.
Nick from International Literacy Association
Employees number: 51-200 employees
the mobility of the software makes working from anywhere and being intouch with the office and outside world a breeze.
all the features we never had before. softphone for laptop, app for phone, auto forwading, remote office, all are great options.
cant think of anything we do not like about the software. maybe the skype for business plug in that doesnt work on mobile yet but thats about it.
Ketra from Wildlife Trading Company / Wildlife Artists
Employees number: 201-500 employees
The voicemail is sent to email. I can manage most options without having to contact support. When I do have to contact support the response is quick and effecient.
users are not using the web portal as they should and user administration is cumbersome. It would be ideal if the unified phone/computer service was a standard instead of an add on feature. Our company has decided not to go this route so our phones are just that - phones. WE are using Skype and goto meeting for online conversations and meetings.
Mackenley from Digicel
I have used IP phone system for 2 years. The only problem i had with it: if you don't have a good internet connection, the communication will be bad.
Guédyl from http://www.udoym.edu.do/
IP Phones are simple to install, even for people with limited technical know how to install iit. Rather than having someone come and run phone wiring through your facility, you can set up an IP Phone and be ready to go quickly.
Myrlande from https://www.alorica.com/
I'm used to using this software for a long time. All i can say about my experience about it. Ip phone should have be the first software that the clients working in a call center should have used.
Anne Suzy from http://www.claro.com.do/portal/do/sc/personas
I have been using IP phone system for 20 day because of my new position at work, so it is a little bit hard for me to hold the phone in my hand and keep making call. You should use a software where we can use a headphone.
Response: Evolve IP, Evolve IP
Date: March 2017
Hi Anne, our IP phone system is compatible with headsets. You can also connect headphones to your soft phone to take calls. Please reach out to your account manager for more information about our headsets.
Chenet from Leads Pro Realty
Employees number: 2-10 employees
At work, i used to use IP Phone, so it is easier to use. But you need to have a good internet connection.
It is easy to use it
If the internet connection is low, the communication will break down
This company needs to have its own Internet provider.
Jeanette from Apria Healthcare
The software is user friendly.
Brian from Matchbox Food Group
My company decided it was time to move to VOIP when we recently relocated our corporate headquarters. After reviewing several providers we chose Evolve. We have been so pleased with the service, deployment and support that we have added two more locations to our network in 6 months since the initial deployment. We have plans to add six more locations in 2016. Evolve has become a great partner to help us easily scale VOIP for our company.
Robert from GFI
We have ad the service for over a year now. To EVIP credit they have worked to constantly improve the process and service offerings. We had some challenges that negatively impacted our service delivery to our client base. We met in person at the corporate headquarters to resolve all issues and come up with action plans to move forward. I was impressed by the fact that senior level management took time to sit in on the meeting to make certain things were going in the correct direction. If cost is a concern check them out.
Austin from ClearSounds
This being my first VoIP implementation for a company going solo, it was great to have the implementation team and customer support help me along every step of the way.
There were some hiccups initially, as any IT expert knows, that is to be expected. They handled it very well and we have been able to get just about everything sorted out.
Great experience overall.
Chris from Focus Forward LLC
We have been using EvolveIP's HPBX solution for about 3 years now and have had a great experience. We have not had any issues with call quality or service availability. The product is backed by a responsive and knowledgeable customer service team. The HPBX solution is part of a larger offering of cloud services from EvolveIP, giving us the ability to meet multiple needs such as Unified Communications and Call Center applications through a single provider. The HPBX solution is being constantly expanded to include new features and add-ons, such as a connector that allows us to integrate with our CRM platform.
Eric from iPipeline
We use EvolveIP to manage our phone systems for multiple offices. And have been doing so for a number of years now - maybe 6 or 7 (while it was still a relatively new company). There were some limitations and issues that we had to work around in the early goings. But while there are often challenges with any new phone system, or integration with a new office on an existing phone system, we have had a great experience incorporating our new Florida office onto our existing platform this month! The folks we've worked with at EvolveIP have been incredibly responsive to our questions and in aiding us where needed. Our ability to use the Ossmosis admin tool to help in this process has also been an asset. They've been quick to provide options and solutions to situations where our lack of knowledge prevented us from taking further action. While there were some grumblings in the early days of our implementation, and while there are still a few minor issues here and there (what tech solution doesn't?), I've been really impressed lately with the increases in quality, especially in their commitment to their customers! It really shows that this company has made tremendous strides to become a significant player in this space. I would definitely recommend this company as one to do business with when implementing an IP-based phone system!
Ramiro from Prosper-it
I like some things and not others, the portal needs to be a little neater because is no eazy to navigate around it
T from Apria Healthcare
EvolveIP's IP Phone System is being deployed throughout our organization. The quality of the voice is amazing and the customer service is excellent.
Danielle from Apria
Customer service is excellent. PBX is sturdy and Evolve works with you to accommodate your needs.
Robert from Glumac
Since we've begun using Evolve IP for our phone system. We've had increase in communication between offices and have found it much easier to connect with others in the company. This has helped our IT dept assist users easier and make it easier for the users to connect the IT dept.