Evolved Office IP Phone System software


17 reviews(4.5/5)
17 reviews(4.5/5)

Evolve IP is a cloud-based IP phone and collaboration solution suitable for businesses with over 50 employees. It caters to multiple industries including credit unions, financial services, health care, legal, restaurants and veterinary. It offers cloud computing and communication features that manage virtual desktop, disaster recovery, cloud call centers and phone systems.

Primary features include call control, enterprise voice management, unified messaging and instant messaging, It provides users with voice servers, business collaboration tools including video, chat, web conferencing and screen sharing. It offers integration with multiple third-party solutions such as Outlook, Lync, Google Apps and Salesforce.

It is compatible with Windows, Mac and Linux operating systems. Android and iOS mobile support is also offered. Customer support is offered via email and over the phone. Other help options include remote assistance, blogs, knowledge base and resource library.

Supported Operating System(s):
Windows 7 , Mac OS , Linux , Web browser (OS agnostic) , Windows 8

17 Reviews of Evolved Office IP Phone System

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  • Nick from International Literacy Association

    Number of employees: 51-200 employees

    November 2017

    phone system is easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    the mobility of the software makes working from anywhere and being intouch with the office and outside world a breeze.

    Pros

    all the features we never had before. softphone for laptop, app for phone, auto forwading, remote office, all are great options.

    Cons

    cant think of anything we do not like about the software. maybe the skype for business plug in that doesnt work on mobile yet but thats about it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ketra from Wildlife Trading Company / Wildlife Artists

    Number of employees: 201-500 employees

    November 2017

    The service is generally consistent.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The voicemail is sent to email. I can manage most options without having to contact support. When I do have to contact support the response is quick and effecient.

    Cons

    users are not using the web portal as they should and user administration is cumbersome. It would be ideal if the unified phone/computer service was a standard instead of an add on feature. Our company has decided not to go this route so our phones are just that - phones. WE are using Skype and goto meeting for online conversations and meetings.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mackenley from Digicel

    February 2017

    My experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have used IP phone system for 2 years. The only problem i had with it: if you don't have a good internet connection, the communication will be bad.

    Review Source: Capterra
  • Guédyl from http://www.udoym.edu.do/

    February 2017

    Experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    IP Phones are simple to install, even for people with limited technical know how to install iit. Rather than having someone come and run phone wiring through your facility, you can set up an IP Phone and be ready to go quickly.

    Review Source: Capterra
  • Myrlande from https://www.alorica.com/

    February 2017

    My experience with IP Phone System

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I'm used to using this software for a long time. All i can say about my experience about it. Ip phone should have be the first software that the clients working in a call center should have used.

    Review Source: Capterra
  • Anne Suzy from http://www.claro.com.do/portal/do/sc/personas

    February 2017

    My first experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been using IP phone system for 20 day because of my new position at work, so it is a little bit hard for me to hold the phone in my hand and keep making call. You should use a software where we can use a headphone.

    Review Source: Capterra

    Response: Evolve IP, Evolve IP

    March 2017

    Hi Anne, our IP phone system is compatible with headsets. You can also connect headphones to your soft phone to take calls. Please reach out to your account manager for more information about our headsets.

  • Chenet from Leads Pro Realty

    Number of employees: 2-10 employees

    February 2017

    You spend less money by using an ip phone system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    At work, i used to use IP Phone, so it is easier to use. But you need to have a good internet connection.

    Pros

    It is easy to use it

    Cons

    If the internet connection is low, the communication will break down

    Review Source: Capterra
  • Jeanette from Apria Healthcare

    January 2016

    Excellent

    Ease-of-use
    Quality
    Support

    The software is user friendly.

    Review Source: Capterra
  • Brian from Matchbox Food Group

    December 2015

    First time VOIP deployment

    Ease-of-use
    Quality
    Support

    My company decided it was time to move to VOIP when we recently relocated our corporate headquarters. After reviewing several providers we chose Evolve. We have been so pleased with the service, deployment and support that we have added two more locations to our network in 6 months since the initial deployment. We have plans to add six more locations in 2016. Evolve has become a great partner to help us easily scale VOIP for our company.

    Review Source: Capterra
  • Robert from GFI

    December 2015

    Work with them and they get it done

    Ease-of-use
    Quality
    Support

    We have ad the service for over a year now. To EVIP credit they have worked to constantly improve the process and service offerings. We had some challenges that negatively impacted our service delivery to our client base. We met in person at the corporate headquarters to resolve all issues and come up with action plans to move forward. I was impressed by the fact that senior level management took time to sit in on the meeting to make certain things were going in the correct direction. If cost is a concern check them out.

    Review Source: Capterra
  • Austin from ClearSounds

    December 2015

    Very intuitive software & phones with a great customer service department

    Ease-of-use
    Quality
    Support

    This being my first VoIP implementation for a company going solo, it was great to have the implementation team and customer support help me along every step of the way. There were some hiccups initially, as any IT expert knows, that is to be expected. They handled it very well and we have been able to get just about everything sorted out. Great experience overall.

    Review Source: Capterra
  • Chris from Focus Forward LLC

    November 2015

    Excellent Call Quality Backed by Great Customer Service

    Ease-of-use
    Quality
    Support

    We have been using EvolveIP's HPBX solution for about 3 years now and have had a great experience. We have not had any issues with call quality or service availability. The product is backed by a responsive and knowledgeable customer service team. The HPBX solution is part of a larger offering of cloud services from EvolveIP, giving us the ability to meet multiple needs such as Unified Communications and Call Center applications through a single provider. The HPBX solution is being constantly expanded to include new features and add-ons, such as a connector that allows us to integrate with our CRM platform.

    Review Source: Capterra
  • Eric from iPipeline

    November 2015

    A Real Quality Partner

    Ease-of-use
    Quality
    Support

    We use EvolveIP to manage our phone systems for multiple offices. And have been doing so for a number of years now - maybe 6 or 7 (while it was still a relatively new company). There were some limitations and issues that we had to work around in the early goings. But while there are often challenges with any new phone system, or integration with a new office on an existing phone system, we have had a great experience incorporating our new Florida office onto our existing platform this month! The folks we've worked with at EvolveIP have been incredibly responsive to our questions and in aiding us where needed. Our ability to use the Ossmosis admin tool to help in this process has also been an asset. They've been quick to provide options and solutions to situations where our lack of knowledge prevented us from taking further action. While there were some grumblings in the early days of our implementation, and while there are still a few minor issues here and there (what tech solution doesn't?), I've been really impressed lately with the increases in quality, especially in their commitment to their customers! It really shows that this company has made tremendous strides to become a significant player in this space. I would definitely recommend this company as one to do business with when implementing an IP-based phone system!

    Review Source: Capterra
  • Ramiro from Prosper-it

    September 2015

    THe review

    Ease-of-use
    Quality
    Support

    I like some things and not others, the portal needs to be a little neater because is no eazy to navigate around it

    Review Source: Capterra
  • T from Apria Healthcare

    July 2015

    Great phone system with HD Voice Quality

    Ease-of-use
    Quality
    Support

    EvolveIP's IP Phone System is being deployed throughout our organization. The quality of the voice is amazing and the customer service is excellent.

    Review Source: Capterra
  • Danielle from Apria

    July 2015

    Use at over 290 locations

    Ease-of-use
    Quality
    Support

    Customer service is excellent. PBX is sturdy and Evolve works with you to accommodate your needs.

    Review Source: Capterra
  • Robert from Glumac

    April 2015

    Evolve IP helps our offices connect easier

    Ease-of-use
    Quality
    Support

    Since we've begun using Evolve IP for our phone system. We've had increase in communication between offices and have found it much easier to connect with others in the company. This has helped our IT dept assist users easier and make it easier for the users to connect the IT dept.

    Review Source: Capterra
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