Evolved Office IP Phone System Software


Evolve IP is a cloud-based IP phone and collaboration solution suitable for businesses with over 50 employees. It caters to multiple industries including credit unions, financial services, health care, legal, restaurants and veterinary. It offers cloud computing and communication features that manage virtual desktop, disaster recovery, cloud call centers and phone systems.

Primary features include call control, enterprise voice management, unified messaging and instant messaging, It provides users with voice servers, business collaboration tools including video, chat, web conferencing and screen sharing. It offers integration with multiple third-party solutions such as Outlook, Lync, Google Apps and Salesforce.

It is compatible with Windows, Mac and Linux operating systems. Android and iOS mobile support is also offered. Customer support is offered via email and over the phone. Other help options include remote assistance, blogs, knowledge base and resource library.

Call center module
Call center module

Call center module

Personal portal

Personal portal

Auto attendant configuration

Auto attendant configuration

Call reporting

Call reporting

Simultaneous ring

Simultaneous ring

Licensing settings

Licensing settings

Supported Operating System(s):

Windows 7, Mac OS, Linux, Web browser (OS agnostic), Windows 8



17 Reviews of Evolved Office IP Phone System

Overall rating

4.5 / 5 stars

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Showing 1 - 17 of 17 reviews

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Nick from International Literacy Association

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

phone system is easy to use

the mobility of the software makes working from anywhere and being intouch with the office and outside world a breeze.

Pros

all the features we never had before. softphone for laptop, app for phone, auto forwading, remote office, all are great options.

Cons

cant think of anything we do not like about the software. maybe the skype for business plug in that doesnt work on mobile yet but thats about it.

Review Source: Capterra

Ketra from Wildlife Trading Company / Wildlife Artists

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

The service is generally consistent.

Pros

The voicemail is sent to email. I can manage most options without having to contact support. When I do have to contact support the response is quick and effecient.

Cons

users are not using the web portal as they should and user administration is cumbersome. It would be ideal if the unified phone/computer service was a standard instead of an add on feature. Our company has decided not to go this route so our phones are just that - phones. WE are using Skype and goto meeting for online conversations and meetings.

Review Source: Capterra

Mackenley from Digicel

Ease-of-use

Value for money

Customer support

Functionality

February 2017

My experience

I have used IP phone system for 2 years. The only problem i had with it: if you don't have a good internet connection, the communication will be bad.

Review Source: Capterra

Guédyl from http://www.udoym.edu.do/

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Experience

IP Phones are simple to install, even for people with limited technical know how to install iit. Rather than having someone come and run phone wiring through your facility, you can set up an IP Phone and be ready to go quickly.

Review Source: Capterra

Myrlande from https://www.alorica.com/

Ease-of-use

Value for money

Customer support

Functionality

February 2017

My experience with IP Phone System

I'm used to using this software for a long time. All i can say about my experience about it. Ip phone should have be the first software that the clients working in a call center should have used.

Review Source: Capterra

Anne Suzy from http://www.claro.com.do/portal/do/sc/personas

Ease-of-use

Value for money

Customer support

Functionality

February 2017

My first experience

I have been using IP phone system for 20 day because of my new position at work, so it is a little bit hard for me to hold the phone in my hand and keep making call. You should use a software where we can use a headphone.

Review Source: Capterra

Response: Evolve IP, Evolve IP

March 2017

Hi Anne, our IP phone system is compatible with headsets. You can also connect headphones to your soft phone to take calls. Please reach out to your account manager for more information about our headsets.

Chenet from Leads Pro Realty

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2017

You spend less money by using an ip phone system

At work, i used to use IP Phone, so it is easier to use. But you need to have a good internet connection.

Pros

It is easy to use it

Cons

If the internet connection is low, the communication will break down

Review Source: Capterra

Jeanette from Apria Healthcare

Ease-of-use

Customer support

January 2016

Excellent

The software is user friendly.

Review Source: Capterra

Brian from Matchbox Food Group

Ease-of-use

Customer support

December 2015

First time VOIP deployment

My company decided it was time to move to VOIP when we recently relocated our corporate headquarters. After reviewing several providers we chose Evolve. We have been so pleased with the service, deployment and support that we have added two more locations to our network in 6 months since the initial deployment. We have plans to add six more locations in 2016. Evolve has become a great partner to help us easily scale VOIP for our company.

Review Source: Capterra

Robert from GFI

Ease-of-use

Customer support

December 2015

Work with them and they get it done

We have ad the service for over a year now. To EVIP credit they have worked to constantly improve the process and service offerings. We had some challenges that negatively impacted our service delivery to our client base. We met in person at the corporate headquarters to resolve all issues and come up with action plans to move forward. I was impressed by the fact that senior level management took time to sit in on the meeting to make certain things were going in the correct direction. If cost is a concern check them out.

Review Source: Capterra

Austin from ClearSounds

Ease-of-use

Customer support

December 2015

Very intuitive software & phones with a great customer service department

This being my first VoIP implementation for a company going solo, it was great to have the implementation team and customer support help me along every step of the way. There were some hiccups initially, as any IT expert knows, that is to be expected. They handled it very well and we have been able to get just about everything sorted out. Great experience overall.

Review Source: Capterra

Chris from Focus Forward LLC

Ease-of-use

Customer support

November 2015

Excellent Call Quality Backed by Great Customer Service

We have been using EvolveIP's HPBX solution for about 3 years now and have had a great experience. We have not had any issues with call quality or service availability. The product is backed by a responsive and knowledgeable customer service team. The HPBX solution is part of a larger offering of cloud services from EvolveIP, giving us the ability to meet multiple needs such as Unified Communications and Call Center applications through a single provider. The HPBX solution is being constantly expanded to include new features and add-ons, such as a connector that allows us to integrate with our CRM platform.

Review Source: Capterra

Eric from iPipeline

Ease-of-use

Customer support

November 2015

A Real Quality Partner

We use EvolveIP to manage our phone systems for multiple offices. And have been doing so for a number of years now - maybe 6 or 7 (while it was still a relatively new company). There were some limitations and issues that we had to work around in the early goings. But while there are often challenges with any new phone system, or integration with a new office on an existing phone system, we have had a great experience incorporating our new Florida office onto our existing platform this month! The folks we've worked with at EvolveIP have been incredibly responsive to our questions and in aiding us where needed. Our ability to use the Ossmosis admin tool to help in this process has also been an asset. They've been quick to provide options and solutions to situations where our lack of knowledge prevented us from taking further action. While there were some grumblings in the early days of our implementation, and while there are still a few minor issues here and there (what tech solution doesn't?), I've been really impressed lately with the increases in quality, especially in their commitment to their customers! It really shows that this company has made tremendous strides to become a significant player in this space. I would definitely recommend this company as one to do business with when implementing an IP-based phone system!

Review Source: Capterra

Ramiro from Prosper-it

Ease-of-use

Customer support

September 2015

THe review

I like some things and not others, the portal needs to be a little neater because is no eazy to navigate around it

Review Source: Capterra

T from Apria Healthcare

Ease-of-use

Customer support

July 2015

Great phone system with HD Voice Quality

EvolveIP's IP Phone System is being deployed throughout our organization. The quality of the voice is amazing and the customer service is excellent.

Review Source: Capterra

Danielle from Apria

Ease-of-use

Customer support

July 2015

Use at over 290 locations

Customer service is excellent. PBX is sturdy and Evolve works with you to accommodate your needs.

Review Source: Capterra

Robert from Glumac

Ease-of-use

Customer support

April 2015

Evolve IP helps our offices connect easier

Since we've begun using Evolve IP for our phone system. We've had increase in communication between offices and have found it much easier to connect with others in the company. This has helped our IT dept assist users easier and make it easier for the users to connect the IT dept.

Review Source: Capterra

Displaying 1 - 17 of 17 reviews