FluentStream is a business phone solution designed for companies of all sizes. It offers call monitoring, telemarketing, IVR and reporting features within an integrated suite. The solution is available both in cloud-based and on-premise deployment options.

The auto-attendant functionality within FluentStream allows users to record call greeting messages and play it for the callers. This feature works as a virtual receptionist and directs calls directly to the information, team or individual, as per their request. The conference bridge functionality of the software comes with a virtual meeting room in which any number of users can call in and join meetings. Users can also record their meetings and customer calls and use it for call training, reference and quality assessment.

The reporting functionality of the software features automated scheduling functionality, which enables users to create and send customized reports via email. It is available on a per user per month subscription basis.

Admin dashboard
Admin dashboard
Admin dashboard
Call detail report
Call detail report
Manage auto attendants
Manage auto attendants
Call monitoring
Call monitoring
Mobile app
Mobile app

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10



23 Reviews of FluentStream VoIP

Overall rating

5.0 / 5 stars

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Showing 1 - 20 of 23 reviews

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Janene from West Coast Call Center

Number of employees:  11-50 employees

Ease-of-use

Functionality

August 2018

FluentCloud

Pros

We are a call center doing outbound B2B marketing. We use this software so that we can record the agents calls. There are a couple of things I like....I like how easy it is to listen to and save call recordings. I also like that I can filter based on what I am looking for such as by caller name, phone number, extensions, and by date. I also like that we were able to sync everything together with this and our CRM.

Cons

There are many things I do not care for with this software. Quite often it does not work properly and the calls are garbled and can't be understood. Also that the recordings are only there for a week I think it is. We save all of our appointment recordings anyway but if an issue comes up with a call that was further out than a week, it isn't there anymore.

Mark from LIP

Ease-of-use

Value for money

Customer support

Functionality

April 2018

We love FluentStream!

Pros

This phone system was way better than our old system and so much more reliable I don't think will ever go back!

Cons

It works exactly as described way better quality and no more phone issues like we used to have! Nothing bad to say!

Adonis from Fujitsu Telecom Systems Philippines Inc.

Specialty:  Media and Entertainment

Number of employees:  51-200 employees

Ease-of-use

Functionality

February 2018

Affordable Phone Solution

Pros

FluentStream VoIP is a reliable cloud phone solution for business needs. It is well-known to their consistent service, very affordable and on-time support.

Cons

Examine the features your company needs to get the accurate package. Ask for support if needed to fully understand the features stated on each plans.

Jeff from Rezstream

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2017

An awesome IP phone software system.

The ability to work from anywhere and be able to change anything I need related to my phone system!

Pros

I love the fact that I get my voicemail sent to my email immediately after they are left. Allows me to stay in touch no matter where I am.

Cons

Sometimes when I log into the online portal to change my forwarding or follow me functions, it doesn;t save the changes. Seems to be getting better though!

LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

December 2017

High quality VOIP phone service, very helpful customer service; so-so portable service.

High quality VOIP service, ability to make and receive calls when away from my office.

Pros

I am impressed with the quality of phone service (clarity, very few dropped calls). When using a VOIP service, this is my top priority. I also regularly make international calls, and the rates are very competitive. The ability to take my number with me and make calls on the go from my computer is helpful - but see cons.

Cons

Using my computer as my phone (with a cell phone headset), the reception, particularly by the other party of my voice) is spotty and deteriorates over the span of a call, particularly a longer one. The integration with GSuite, including the use of the address book, leaves too much to be desired. The user interface is not intuitive and deserves an upgrade.

sora from ENB

Specialty:  Other

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2017

We just started our service with them

Pros

Every thing easy and good and smooth...from the quote status to service connect ...customer service available any time we have any questions

Adam from Riskalyze

Specialty:  Finance

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Great Voip System for the price

We used FluentStream on our team for about 2 years. In the beginning, we rarely encountered issues. Note that I was not the admin or IT guy on FluentStream, but I rarely had a problem. The interface is easy to use and requires zero training.

Pros

Clear calls with few drops. Support was always helpful and quick (often put our own support team to shame). Support was always friendly and knowledgeable, which is what you need. :)

Cons

Other than occasional glitches, there were no cons. But you will get that with every phone, so don't over think it.

Denise from Thrivent

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Customer Support

We have had a turnover recently that has required changing extentions, adding a phone, etc. Calls have been made to customer service to add the phone and make changes to extentions over the last month or two. The calls have been answered and changes made without delay. We have been very happy with customer service.

Cons

Would like to be able to copy over contact/directory information from one phone to another easily.

Jason from Field Squared

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Love FluentStream

I can't believe I could get a phone service up and running for my company so quickly and seamlessly.

Pros

Super fast to install and supper is fantastic.

Cons

None

Jordan from The Welding Warehouse, Inc.

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Excellent Value, Features, and Customer Service

Fluentstream has met or exceeded all of our expectations. Their customer service is courteous, thorough, knowledgeable and patient. The features we have received have improved our business, in ways we did not know were available. The call forwarding to external numbers, time conditions, visual voicemail, e-fax, call routes, have all improved our productivity and response time. I cannot recommend Fluentstream highly enough for your business! To top it off we saved a tremendous amount of money, and received more features.

Pros

Feature set, call forwarding to external phone numbers, time conditions, visual voicemail, remote administration, call logs for all devices, efax, the list goes on.

Cons

Initially there were missing features we recognized transferring from our old system, however those quickly disappeared as we discovered even better methods to achieve the same tasks.

Jonathan from Verified First, LLC

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Best phone provider in the business!

I have never had the pleasure to work with such an incredible phone provider before. FluentStream gives you all the features you could possibly want at a very reasonable price, they are always working with us to innovate on great ideas to help our clients reach us. They have helped us to streamline our process and save money by not needing to use multiple providers. To top it off, in the 2 years we have been using them we have had the service go down once(not even their fault as a main upstream carrier went down) and they switched over their upstream carrier within 5 minutes to get us completely back up and running. INCREDIBLE.

Pros

Very intuitive and capable system.

Cons

I can not think of more ways to incorporate them into our systems.

Ryan from Verified First

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Best Service Provider

We have 17 service providers and FluentStream is easily ranked in the top 2 spots alongside Salesforce.com. They have collaborated with us on some custom delevopment projects and have saved us a ton of money over our previous provider. Fluentstream has hands down the most reliable VOIP service I have ever witnessed, as well as a groundbreaking cloud PBX.

Pros

Reliable
UI is fantastic
Cloud Based
Budget Friendly
Not Nickle and Dimed
Great Customer Support

Cons

None

John from Concierge Contact Center

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2016

The Call Center Solution We Have All Been Waiting For

luentstream has been an answer to our prayers. We love the quality of the service for our call center. How you guys got such a broad range of functionality in such a compact and well designed system is beyond me, but I am glad you did. The report package gives a good presentation of the essential stats we need to run the operation. Support has been great, too. John Ross Concierge Contact Center

Pros

No pressure sales. Pricing that makes for a reasonable migration and a quick and easy setup. Excellent support team, always calm and helpful. Prompt response to communications and inquiries. Solid chat service for fast resolution to problems.

Cons

Like everyone else these days we are interested in BI. The pre-made reports are good but we would always love to have more.

Response: FluentStream Technologies, FluentStream Technologies

August 2016

Thanks for the kind words, John! Glad to be working with Concierge Contact Center.

April 2016

FluentStream - My goto Voip provider

I have now been a Fluent partner for some time. I only recommend services to my clients that I would use, and I do. In todays every growing internet world there are so many choices when it comes to vendors, more that you can imagine. Mainly all can get the job done, but we have to decided who are we most comfortable with, who we are giving are business to? Who do we want to work with in the challenging times? This is how I decide on who to work with and not just what technology I am buying. Fluent combines excellent technology and service, which results in authentic value. In todays world buying the "right" relationship is key.

Pros

24/7 support - US based support. Custom configurations to meet your business needs. No monthly contracts.

Cons

Bring your own internet. No routers or network equipment provided as a service.

Scott from Arvada Fire District

Specialty:  Government - State and Local

Ease-of-use

Customer support

Functionality

July 2015

Great product with great service

Pros

It works great and I don't have to maintain a phone system anymore.

Cons

The faxing was problematic, but I think it was mostly due to our application and not their product.

Tony from ellsworth bicycles

Specialty:  Transportation

Ease-of-use

Customer support

Functionality

July 2015

USed it for over 2 years, internationa offices, multiple businesses.

Pros

Service, Reliability, Flexibility.
They always answer or call back promptly.
Even international use, they can accommodate, and the product works super well, without any trouble.

They help when we re-organize or re-deploy the original programing.
The flexibility with users, multiple companies and international offices and remote employees is amazing. The contrast between this system and a huge complex proprietary system is night and day, not even on the same planet. This is easy, the service is responsive... the price is right, the reliability is exceptional

Cons

There is nothing I don't like about Fluentstream.

John from Denver Concierge

Specialty:  Professional Services

Ease-of-use

Customer support

Functionality

July 2015

Outstandiing Company

Pros

Customer service is outstanding, tech support folks are great.

Cons

No complaints. There is nothing here to write.

Kristofer from Advanced Insurance Managers, LLC

Specialty:  Insurance

Ease-of-use

Customer support

Functionality

July 2015

Great Product at a Great Price

Pros

As a business owner, I am always on the lookout for quality and cost. Often one of those comes at the cost of the other. That is not so with FluentStream - they truly are the best of three worlds. That third world is service. I have never once felt like a number unlike I have with other telecom companies.

If you have a business and are looking for an alternative to the big guys, I urge you to give FluentStream a try. You will be extremely hard-pressed to find a better combination of quality, features, and service - all for a price that is phenomenal. On top of that, their platform is totally customizable for your business and they can change it on the fly. What more can you ask for?

I have put them on my website for free because I am THAT impressed and I want those who know me to have the opportunity to get to know them. I heartily endorse this company.

Cons

My biggest complaint would be regarding faxing. It should be a smoother process and it would be nice to have a time/date stamp added to the pdf of the faxed info in lieu of having to save the email with the pdf.

Desserie from First LA Media

Ease-of-use

Customer support

January 2015

A++ All Around!

Customer Service is unmatched. From day 1, they were able to answer any of questions, comments and concerns. Every feature and capabilities we could ask for were developed. Quality of calls are no longer a concern. Great system, highly recommended!

Bobby from FirstLaMedia.inc

Ease-of-use

Customer support

January 2015

BEST SERVICE EVER

We have few call center in CA and in last few years we used a lot of different company for our phone system but hand down , FLUENT CLOUD so far is one of the best company and service that we used for our phone system . we are working with them in last few months and all I can say , you can't find any other phone system company that is more affordable , professional and friendly people out there . Their customer service is like their service , BEST of the best . I can't ask for more and every time we have any issue or challenge , this people work none stop to get the issue fix right away and no matter what they will keep you happy and they make sure you get the best quality of service . Again if you looking for BEST price , great service quality and awesome customer service for your phone system , FluentCloud is the one . Dont waste your time and your money with others , you cant find better than this people ! I promise !


Displaying 1 - 20 of 23 reviews