FluentStream Software

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FrontRunners 2021

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About FluentStream

FluentStream is a business phone solution designed for companies of all sizes. It offers call monitoring, telemarketing, IVR and reporting features within an integrated suite. The solution is available both in cloud-based and on-premise deployment options. The auto-attendant functionality within FluentStream allows users to record call greeting messages and play it for the callers. This feature works as a virtual receptionist and directs calls directly to the information, team or individual, as per their request. The conference bridge functionality of the software comes with a virtual meeting room in which any number of users can call in and join meetings. Users can also record their meetings and customer calls and use it for call training, reference and quality as...

FluentStream Pricing

Four pricing tiers to meet the needs of your business. Unlimited calls to the US and Canada with first-class quality and guaranteed reliability. With 99.99% uptime, you always have direct access to our expert online knowledge base and US-based customer support team. Opt to customize your business phone system by adding individual features “A-La-Carte” to whichever plan you select.

Starting price: 

$20.00 per month

Free trial: 

Available

Free version: 

Not Available

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FluentStream User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 64 reviews

User Profile

Jessica

Verified reviewer

Company size: 11-50 employees

Industry: Public Relations and Communications

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2019

Couldn't ask for better customer service!

Any issue I may have, or need assistance with customer service agents are friendly, helpful and hands on. At first I was skeptical suing a phone company that is not located in my back yard, however remote access is a wonder and gets the issues taken care of, almost immediately. The technology is advanced but easy to use, couldn't ask for more.

Pros

I love the user friendly platform, very "dummy proof" for those of us that aren't as technologically inclined. I also the love the Fluentcloud mobile app that allows me to access my extension while I am out of the office.

Cons

I would not say there is anything I don't like, in most cases it is my lack of knowledge on how to navigate the software.However anytime I contact the customer service team they are ready and willing to walk me through these processes through instruction and education.

John

Company size: 51-200 employees

Industry: Information Technology and Services

Time used: Less than 6 months

Review Source

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2020

An upstart VOIP provider that will give the big names a run for their money!!!

It's been world-class amazing from the sales process, to onboarding, to daily use.

Pros

The software is fairly straightforward like most VOIP systems. It may not be as flashy as Vonage, RingCentral or 8x8, but it's a great cost, and the customer support team has been AMAZING for both selection, implementation and ongoing use.

Cons

Nothing really. Some things are a little harder to find compared to the bigger systems because they're a new vendor. But they're constantly upgrading and making the system easier and easier to use.

Reasons for choosing FluentStream

Their sales process was really consultative, they offered a 30 day free trial, and weren't pushy. They took the time to understand my needs and really build out a structure that worked for me and my team.

Reasons for switching to FluentStream

Vonage had no US based support, and it was terrible to get little things fixed in a timely manner. Also, it was very expensive.

Kariann

Company size: 11-50 employees

Industry: Veterinary

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

August 2019

Up's and Downs

Over all it is a GREAT company to work with. I love the support staff they are all friendly and try their darndest to get things fixed. Even if you feel extra needy. They never let on that they aren't happy to help. [SENSITIVE CONTENT HIDDEN] is especially patient with our nit pickyness.

Pros

I really like that it's user friendly and easy to learn. It really helps that it allows us to have many phone lines. Also the online faxing feature and text feature are helpful. Their support team is awesome and there for you 24/7 and don't sound annoyed when you call back multiple times.

Cons

There were some quirks to work out to get it to work smoothly with our business. We don't like that there isn't a contact list for the fax machine feature and that you can only text 180 characters. The no contact list for the fax slows us down in having to find fax numbers every time. The text feature really limits what we can text clients. We had to get really creative in our wording to keep it within the limit.

Reasons for choosing FluentStream

They were a cheaper alternative and didn't make you sign a 3 year contract.

Reasons for switching to FluentStream

We were limited with 2 phone lines and a growing business. Clients were upset that they couldn't get through to us. Also, every time it rained or snowed our phones and internet went down.

Anonymous

Company size: 1 employee

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2019

Great VOIP Company!

Very good

Pros

Its feature packed. Everything I need in a program it offers & its priced right

Cons

Very little. Maybe they just need to make it a bit easier to find recorded conversations

Reasons for choosing FluentStream

I liked the people & the the support has been outstanding. AND they speak english. LOL

Reasons for switching to FluentStream

Terrible support.

Anonymous

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

December 2017

High quality VOIP phone service, very helpful customer service; so-so portable service.

High quality VOIP service, ability to make and receive calls when away from my office.

Pros

I am impressed with the quality of phone service (clarity, very few dropped calls). When using a VOIP service, this is my top priority. I also regularly make international calls, and the rates are very competitive. The ability to take my number with me and make calls on the go from my computer is helpful - but see cons.

Cons

Using my computer as my phone (with a cell phone headset), the reception, particularly by the other party of my voice) is spotty and deteriorates over the span of a call, particularly a longer one. The integration with GSuite, including the use of the address book, leaves too much to be desired. The user interface is not intuitive and deserves an upgrade.

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