Fonality software


Fonality by NetFortris is a cloud-based Business VoIP solution that caters to small and midsize businesses. Key features include automatic call distribution, call recording, computer telephony integration, conference calling, internet fax and softphone.

Fonality also offers features such as integrated call management and collaboration, distributed worker support, drag and drop call handling and more. It also offers 'Heads Up Display' that combines all communication devices, chat, email, voicemail and phone in one place.

Fonality offers various servers, routers and IP phones for knowledge workers and executives that can be purchased separately via the product website. It supports integration with several third-party applications like Zendesk, Salesforce, Snaprecordings, ZipWhip, OneDrive, Dropbox, Google Drive and more.

Service are offered on a monthly subscription basis that includes support via phone, email, FAQs and other online resources.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

13 Reviews of Fonality

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  • Hunter from Continental Credit Control

    Number of employees: 11-50 employees

    August 2018

    Fonality

    Ease-of-use
    Functionality
    Quality
    Support

    We have been using this product for many years. I am always at a loss to figure out where I need to go to set up various features when we decide to change calling strategies or add new users. Have had a problem with it redelivering old, deleted voicemail messages to random users. Customer Service advised us that the only way to make it stop was to completely erase ALL of our incoming and outgoing messages and start over. And they weren't even sure that would fix the problem. They did not know what was causing it and took no interest in figuring it out.

    Pros

    Can program and assign calls to various groups, program messages, monitor calls and chat with users.

    Cons

    Not user friendly or intuitive. Very complicated. Customer support is not very helpful.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mallisa from PrescriptFit Medical Nutrition Therapy & Weight Loss Plan

    Number of employees: 11-50 employees

    April 2018

    Eh.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The pros are: everything you could need to organize within your office is possible with Fonality. Possible. The price is good.

    Cons

    The cons? The user dashboard is incredibly confusing and it's very difficult to do anything remotely complicated without contacting customer support, which isn't always very helpful anyway.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Shelly from RGB Eye Associates

    Specialty: Other

    Number of employees: 11-50 employees

    February 2018

    Phones/inter office chat

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    that I can send messages without having to pick up my phone. system is user friendly, easy to operate.

    This review was submitted organically. No incentive was offered
    Review Source
  • Melissa from RGB Eye Associates

    Specialty: Healthcare

    Number of employees: 51-200 employees

    February 2018

    Convenience and keeping a big office connected!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I like being able to chat my coworkers with questions. It's easy to put calls on hold and transfer. We have a large office, so being able to communicate without walking to the other end of the building is extremely convenient.

    Cons

    I think adding emoji characters to the font text would be very helpful and entertaining while communicating with coworkers.

    This review was submitted organically. No incentive was offered
    Review Source
  • Cydni from RGB Eye Associates

    Specialty: Healthcare

    Number of employees: 11-50 employees

    February 2018

    Phone Skills

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    I think that the call parking feature is super easy to use with the click and drag feature. I also think the interoffice communication abilities (chat, intercom, calling, etc.) makes my job much easier. I work for a very fast paced ophthalmology practice with a very high volume of phone calls, but managing these call are way easy thanks to Fonality.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Nik from Financial Solutions Firm

    Specialty: Other

    Number of employees: 1 employee

    January 2018

    Do Not Use Fonality

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    DO NOT USE FONALITY. This is a terrible company with awful customer service and support.

    Cons

    Service, technology, mobile access, customer service. Do not use Fonality. The mobile technology and customer support are the worst in any industry. They are not ethical. They are not responsive. Find an alternate carrier.

    This review was submitted organically. No incentive was offered
    Review Source
  • Frank from Reliable Document Solutions, LLC

    Specialty: Healthcare

    Number of employees: 11-50 employees

    December 2017

    Fonality has amazing scheduled reporting

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The reporting can be customized and scheduled and then easily integrated into our firm's software applications to easily rank and review our customer service agents habits to improve performance.

    Cons

    There is really no downside, if anything, it used to be customer service, but over the last 18 months we have seen a dramatic improvement in that area as well.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Tiana from Block Staffing

    Specialty: Other

    Number of employees: 51-200 employees

    November 2017

    Fonality Review

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Able to see parked calls when I have a candidate on park from another employee.
    Able to instant message my colleagues when they're on a current call.

    Cons

    Incoming calls hangs up after two rings. It should ring more than two times.
    Candidate's do not stay on park no longer than 30 seconds.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Christian from Hansen Insurance

    Number of employees: 2-10 employees

    July 2017

    Not the best phone system out there...

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Phone service, e-fax service

    Pros

    Lots of functionality. They have a suite of features from simple to the most complex, depending on how involved or sophisticated you want your system to be.

    Cons

    The technical support was lacking. Also, the fact that I did have to call them at least twice a month for issues I was having with their service.

    Review Source: Capterra
  • Sara from Botsford Financial Group

    Number of employees: 11-50 employees

    January 2017

    Fonality Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We use Fonality for our phone systems for a 20+ person office. The phone service is great and customer support can be helpful.

    Pros

    The availability of different options - technical support can be helpful.

    Cons

    Their website is terrible for changing your phone systems and there is no clear way you are supposed to do things. In addition, their vocabulary they use to describe things you can do is not something you understand unless you know.

    Review Source: Capterra
  • Jignasa from Prominent Computer Systems

    Specialty: Professional Services

    March 2015

    Fonality is great PBX provider which CRM integration all communication

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It's a great product for inhouse PBX as well as hosted with CRM integrations.

    Cons

    There's no redundancy for PRI. You need to have a local FX card for backup.

  • Raghvir from Prominent Computer systems

    Specialty: Professional Services

    February 2015

    Fonality is great PBX provider which integrates all communication

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I like the chat, CTI, quality, stability, and that all communication is in one roof.

    Cons

    There's no redundancy for an in-house PBX. There needs to be a second line provided for connection.

  • Andrew from Marketing Mavens

    Number of employees: 2-10 employees

    February 2018

    Quality
    Support
    N/A
    This review was submitted organically. No incentive was offered
    Review Source: GetApp
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