# Comm-unity Software Reviews, Demo & Pricing - 2026 > Review of Comm-unity Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/voip/fonality-profile --- [Home](https://www.softwareadvice.com/) / [Telephony Software](https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/) / Comm-unity Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Alternatives](https://www.softwareadvice.com/voip/fonality-profile/alternatives/) # Comm-unity 2026: Benefits, Features & Pricing Wondering if Comm-unity is right for your organization? Our Telephony Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Comm-unity 3.5 [(16)](https://www.softwareadvice.com/voip/fonality-profile/#reviews) Pricing Starting at $17.99 per month ### About Comm-unity Comm-unity by NetFortris (formerly Fonality) is a cloud-based communication and collaboration business phone system that caters to all business sizes. Comm-unity scales easily as your business grows, always works when you need it, and gives your team the latest functionality at their fingertips. Why Comm-unity by NetFortris? • Get more done • Cut your costs • Work Anywhere • Control your system • Expand easily • Offload upkeep Who is Comm-unity by NetFortris for? • SMBs • Mid Market • Enterprise • Retail • Finance • Food & Beverage • Insurance • Professional Practices • Business Continuity • Hybrid Work Environments • Work from Home Simplify the way your team collaborates with your personal Heads Up Display for Desktop and Mobile. Access myHUD from anywhere – on your PC, laptop or smartphone. myHUD Desktop With a Comm-unity subscription and myHUD Desktop, you’ll get access to 100+ business phone features and advanced UC features, such as: • Unlimited Calling • Pull-out Softphone Client • Instant Messaging • Audio Conferencing • Video Conferencing & Web Meetings • Always-On Call Recording • Contact Center • Visual IVR/Auto Attendant • Ring Groups • Hotdesking • Local Numbe... r • Business Texting • Paperless Fax • Office 365 Integration • Call Reporting • Web Launcher – Web App Integration • Active Directory Integration – SSO myHUD Mobile Take control and command your business communications from the palm of your hand. Access Comm-unity calling, chat, presence and call handling features from your smartphone for a seamless transition from the office to work from home or on the go. myHUD Mobile is easy to use and simple to manage using an intuitive graphical interface. With myHUD Mobile you can: • Make and receive calls using your extension and office caller ID • Use the device you love most - your own! • Keep myHUD running in the background so you never miss a call or chat • Use visual voicemail to see who left a message, when & how long the message is • Keep your mobile number private • Chat with users and sync conversations to myHUD Desktop • Put calls on hold, transfer them to others, or to your own office phone • Control when you're available with statuses Wondering if Comm-unity is right for your organization? Our Telephony Software selection experts can help you in 15 minutes or less. ## Comm-unity User Interface ## Popular Comm-unity Alternatives Main Product Comm-unity 3.5 [(16)](https://www.softwareadvice.com/voip/fonality-profile/#reviews) Ratings Breakdown - 3.33Ease of use - 3.86Value for money - 3.13Customer support - 3.57Functionality Pricing Starting at $17.99 per month Get Price Alternative Product [VoIP.ms](https://www.softwareadvice.com/voip/voipms-profile/) 4.8 [(698)](https://www.softwareadvice.com/voip/voipms-profile/reviews/) Ratings Breakdown - 4.44Ease of use - 4.84Value for money - 4.76Customer support - 4.74Functionality Pricing Starting at $1.10 per month Get Price Alternative Product [Microsoft Teams](https://www.softwareadvice.com/voip/microsoft-teams-profile/) 4.5 [(11056)](https://www.softwareadvice.com/voip/microsoft-teams-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.44Value for money - 4.24Customer support - 4.39Functionality Pricing Starting at $4.00 per month Get Price Alternative Product [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.6 [(918)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Ratings Breakdown - 4.54Ease of use - 4.53Value for money - 4.54Customer support - 4.55Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zoom Workplace](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/) 4.6 [(14611)](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/reviews/) Ratings Breakdown - 4.59Ease of use - 4.52Value for money - 4.36Customer support - 4.55Functionality Pricing Starting at $14.99 per month Get Price Alternative Product [Wildix](https://www.softwareadvice.com/voip/wildix-profile/) 4.7 [(209)](https://www.softwareadvice.com/voip/wildix-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.17Value for money - 4.58Customer support - 4.62Functionality Pricing Available upon request Get Price ## Comm-unity Pricing and Plans Starting price: $17.99 per month Free Trial Free Version Basic $17.99 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Comm-unity Features - Popular features found in Telephony Automatic Call Distribution Caller ID Call Monitoring Call Recording Call Transfer Computer Telephony Integration Reporting/Analytics Voice Mail VoIP - More features of Comm-unity Call Center Management Call Queues Call Reporting Call Routing Chat/Messaging Conferencing IVR Live Chat Ring Groups Unified Communications Video Conferencing VoIP Connection ## Comm-unity Integrations Microsoft Teams Integration rated undefined from -1 review Salesforce Platform Integration rated undefined from -1 review Zipwhip Integration rated undefined from -1 review ## Comm-unity User Reviews Overall Rating 3.5 Ratings Breakdown 5 38% 4 13% 3 25% 2 13% 1 13% Secondary Ratings Ease of Use 3.3 Value for money 3.9 Customer support 3.1 Functionality 3.6 Have you used Comm-unity and would like to share your experience with others? Mallisa M. Verified reviewer 11-50 employees Used daily for more than 2 years Review source Reviewed April 2018 Eh. 3 Ratings Breakdown 3 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: The pros are: everything you could need to organize within your office is possible with Fonality. Possible. The price is good. Cons: The cons? The user dashboard is incredibly confusing and it's very difficult to do anything remotely complicated without contacting customer support, which isn't always very helpful anyway. Read More Rk Ridham k. Verified reviewer Marketing and Advertising 51-200 employees Used weekly for less than 12 months Review source Reviewed July 2024 Top Notch!! 5 Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: They are simply the best in their services! Cons: So far, everything is satisfactory. All worth it! Read More JB James B. Verified reviewer Legal Services 2-10 employees Used daily for more than 2 years Review source Reviewed February 2020 Do not hire fonality 1 Ratings Breakdown 1 Ease of use 1 Customer support 1 Functionality Pros: Fonality Review Up until recently the Becker Law firm (BLF) had been a loyal customer of Fonality – Netfortis. We were leasing our phones through Fonality, paying $22.00 a month per phone since 2016. Over the course of four years, we paid $5,280 for these phones. However, when something happened to the phone or the phone quality was reduced, it was BLF’s problem and Fonality would not pay to them fixed. This is one of the reasons we ultimately chose to cancel our service with this company. After cancelation of the service we are required to return the phones which was not unusual. During the four years that these phones were in use one of the phone’s was damaged, but it was still in working condition. Fonality/Netfortis wanted us to pay $375.00 for that phone. Not only was it four years old but, also that we had paid $1,056 for that phone over the course of its lifespan. After some research, the value of the telephone was less than $100.00. I called and spoke with a manager at Fonality/Netfortis. While she was pleasant to talk too it still took her days to try to get the matter resolved. When I told them that since I was going to have to buy the telephone, I wanted it returned they charged me to ship it back after I had to pay to ship the telephones to them. During one of my phone calls with Fonality/Netfortis they left me on hold for over an hour, which is unacceptable by any standard. After being left on hold for that amount of time they denied my request to h Cons: They do not have prompt service They customer support service does not have any power to say anything, everything has to go through a supervisor which makes the process take longer Read More FM Frank M. Verified reviewer Hospital & Health Care 11-50 employees Used daily for more than 2 years Review source Reviewed December 2017 Fonality has amazing scheduled reporting 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The reporting can be customized and scheduled and then easily integrated into our firm's software applications to easily rank and review our customer service agents habits to improve performance. Cons: There is really no downside, if anything, it used to be customer service, but over the last 18 months we have seen a dramatic improvement in that area as well. Read More SB Sara B. Financial Services 11-50 employees Used daily for more than 2 years Review source Reviewed January 2017 Fonality Review 4 We use Fonality for our phone systems for a 20+ person office. The phone service is great and customer support can be helpful. Ratings Breakdown 2 Ease of use 5 Value for money 3 Customer support 3 Functionality Pros: The availability of different options - technical support can be helpful. Cons: Their website is terrible for changing your phone systems and there is no clear way you are supposed to do things. In addition, their vocabulary they use to describe things you can do is not something you understand unless you know. Read More Hunter Q. Verified reviewer Financial Services 11-50 employees Used daily for more than 2 years Review source Reviewed August 2018 Fonality 2 We have been using this product for many years. I am always at a loss to figure out where I need to go to set up various features when we decide to change calling strategies or add new users. Have had a problem with it redelivering old, deleted voicemail messages to random users. Customer Service advised us that the only way to make it stop was to completely erase ALL of our incoming and outgoing messages and start over. And they weren't even sure that would fix the problem. They did not know what was causing it and took no interest in figuring it out. Ratings Breakdown 2 Ease of use 1 Customer support 3 Functionality Pros: Can program and assign calls to various groups, program messages, monitor calls and chat with users. Cons: Not user friendly or intuitive. Very complicated. Customer support is not very helpful. Read More CS Cydni S. Hospital & Health Care 11-50 employees Used daily for more than 2 years Review source Reviewed February 2018 Phone Skills 5 Ratings Breakdown 5 Ease of use 5 Value for money 4 Functionality Pros: I think that the call parking feature is super easy to use with the click and drag feature. I also think the interoffice communication abilities (chat, intercom, calling, etc.) makes my job much easier. I work for a very fast paced ophthalmology practice with a very high volume of phone calls, but managing these call are way easy thanks to Fonality. Read More MJ Melissa J. Hospital & Health Care 51-200 employees Used daily for more than 2 years Review source Reviewed February 2018 Convenience and keeping a big office connected! 4 Ratings Breakdown 4 Ease of use 4 Functionality Pros: I like being able to chat my coworkers with questions. It's easy to put calls on hold and transfer. We have a large office, so being able to communicate without walking to the other end of the building is extremely convenient. Cons: I think adding emoji characters to the font text would be very helpful and entertaining while communicating with coworkers. Read More Jeff C. Verified reviewer Real Estate 2-10 employees Used other for more than 2 years Review source Reviewed August 2018 Get the job done 3 Ratings Breakdown 3 Ease of use 3 Customer support 3 Functionality Pros: Phones included with the Internet version of the service. Cons: The client software gets in the way. Not good at call handling. Read More NK Nik K. Self-Employed Used daily for more than 2 years Review source Reviewed January 2018 Do Not Use Fonality 1 DO NOT USE FONALITY. This is a terrible company with awful customer service and support. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Cons: Service, technology, mobile access, customer service. Do not use Fonality. The mobile technology and customer support are the worst in any industry. They are not ethical. They are not responsive. Find an alternate carrier. Read More Showing 1 - 10 of 16 Reviews Load More Reviews ## Other Top Recommended Telephony Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (565) Recently recommended **5** times [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) **4.5** (94) Recently recommended **4** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **3** times Stuck Between Options? Our experts can help you compare Comm-unity with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice