FortiVoice is Fortinet's on-premise business VoIP solution that caters to small and midsize businesses across various industry verticals. Features include voicemail, auto attendants, dial-by-name directory, ring groups and more.
In addition to IP connectivity, FortiVoice also supports connections to the public switched telephone network (PSTN). It also offers a SIP trunking service, known as FortiCall, for a single-vendor solution. Administrators can select a VoIP provider certified to work with FortiVoice from a drop-down menu in the administrative interface. The configuration settings for these providers are already pre-populated in the solution.
Additionally, FortiVoice offers multiple call routing possibilities for various extensions. Users can route calls according to a number of rings and whether or not the extension is busy. Users can also screen calls or set an extension to “Do Not Disturb".
Support is offered via phone, email and online FAQs.
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