About Freedom

Freedom is a cloud-based interface designed to help contact centers manage incoming/outgoing calls from multiple mobile devices or an integrated phone system and improve customer service efficiency. Features offered are remote access, availability status indicator, an address book and automated call logs.

The solution enables users to control various types of callers, set up different numbers as IDs for outgoing calls and select additional numbers for incoming ones. It allows supervisors to track and guide agents during live calls via its listen-in feature. Agents using Freedom can also view queued customers through a call list, helping them prepare replies with appropriate information. Additionally, it sends notifications to operators for missed calls, voice...


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Supported Operating System(s):

Web browser (OS agnostic)

3 Reviews of Freedom

Overall rating

4.33 / 5 stars

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June 2020

Andrew from BACA Systems

Company Size: 51-200 employees

Industry: Machinery

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Best of Breed Technology

We just launched and rolled-out Natterbox in our org a little over a month ago. I cannot even say how pleased we are so far with the overall results. The initial sales process was simple and straightforward; [SENSITIVE CONTENT HIDDEN] and her team are incredibly knowledgeable in the product and creating highly productive sales and service teams. The implementation process was where Natterbox was able to shine. [SENSITIVE CONTENT HIDDEN] was our lead project manager, and [SENSITIVE CONTENT HIDDEN] was the implementation engineer. Between both of them, I felt like we were in good hands through the entire process. They both had a strong background in telephony and also really understood the salesforce product and best practices within it. On go-live day, our old phone system was a seamless transition to using Natterbox for our entire company. After looking at all of the potential phone systems, I think we made the right choice to partner with Natterbox. The integration with salesforce is built from the ground up and provides world-class customization. We are pleased with the new system and are looking forward to the future of using it.

Pros

The system is extremely flexible and is able to integrate extremely well with salesforce.

Cons

The improvement I would like to see in the future would be the ability to have voice recognition as part of the IVR, allowing someone to say or enter the number for their selection in an IVR menu.

Reasons for Switching to Freedom

Improved flexibility and ability to scale for growth.

February 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

February 2019

Recently transitioned to Natterbox

Pros

Natterbox streamlines day to day tasks and is very simple to use. The dashboard is awesome! It is unbelievable that no one needs phones on their desks anymore! The phone tree is better for customers and reduces hold times. It is really nice that the phone numbers are automatically recorded in Salesforce.

Cons

I really cannot think of anything negative to report. We have been really pleased with our decision to move to Naterbox.

February 2019

Tom from Evolve Vacation Rental

Company Size: 201-500 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Simplifies the Day-To-Day

Overall, natterbox has made an improvement in our work place and would happily say that it is the right choice for growing businesses

Pros

It truly makes it simple to take calls and keep up with a demanding schedule

Cons

It sometimes distorts the audio on calls