About Freedom

Freedom is a cloud-based interface designed to help contact centers manage incoming/outgoing calls from multiple mobile devices or an integrated phone system and improve customer service efficiency. Features offered are remote access, availability status indicator, an address book and automated call logs.

The solution enables users to control various types of callers, set up different numbers as IDs for outgoing calls and select additional numbers for incoming ones. It allows supervisors to track and guide agents during live calls via its listen-in feature. Agents using Freedom can also view queued customers through a call list, helping them prepare replies with appropriate information. Additionally, it sends notifications to operators for missed calls, voice...


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Supported Operating System(s):

Web browser (OS agnostic)

2 Reviews of Freedom

Overall rating

4.00 / 5 stars

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February 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

February 2019

Recently transitioned to Natterbox

Pros

Natterbox streamlines day to day tasks and is very simple to use. The dashboard is awesome! It is unbelievable that no one needs phones on their desks anymore! The phone tree is better for customers and reduces hold times. It is really nice that the phone numbers are automatically recorded in Salesforce.

Cons

I really cannot think of anything negative to report. We have been really pleased with our decision to move to Naterbox.

February 2019

Tom from Evolve Vacation Rental

Verified Reviewer

Company Size: 201-500 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Simplifies the Day-To-Day

Overall, natterbox has made an improvement in our work place and would happily say that it is the right choice for growing businesses

Pros

It truly makes it simple to take calls and keep up with a demanding schedule

Cons

It sometimes distorts the audio on calls