Freestone

RATING:

4.5

(17)

About Freestone

"They are innovative and...working on future updates that will be beneficial to our members who participate in our programs. We are extremely likely to recommend Freestone." - Kansas Bar Association Enjoy turnkey webinars, webcasts and on-demand streaming through a fully-branded learning portal. Freestone helps deliver impactful, interactive content as part of a comprehensive continuing education program. Leverage interactivity tools like Q&A, group chat, real-time polling, surveys and robust quizzing to measure learner engagement. Track education and deliver certifications. Utilize pre- and post-production services to capture content during live, on-site conferences.
Streamline and manage online courses, and reduce admin tasks with a simplified, intuitive administrative experience with MyFreestone.

Freestone Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for Freestone

1 - 5 of 17 Reviews

Morgan

Higher Education, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

The Freestone Support Team is the Best

Here are just a few things I've valued greatly from the team there: • Speedy and accommodating turnaround on contract updates so we could meet the needs of our members • Pleasant, knowledgeable, professional, and on-the-ball support for our live programs • Thorough and helpful presenter prep sessions • Timely, kind, and patient responses to my many questions on everything from event setup to attendee credit Regarding the platform itself, just a few features we use: • Layout customization for live webcasts/webinars • Self-paced courses with credit • Credit submission requirements such as polling, checkpoints, surveys, and certificates • Attendee Q&A • Reports to verify credit submission, program attendance, attendee questions, polling responses, etc. • Much more! Really I can't say enough about how much I appreciate the team and the Freestone product. It's a great feeling to know I'm in good hands with them in every aspect of our LMS use.

PROS

I've been using Freestone from Community Brands for a few years now and not only have I been pleased with the look, customization, and functionality of the platform, but also overjoyed with the support I receive from team there.

CONS

There are a couple of things that frustrate users regarding credit submission.

Reason for choosing Freestone

It was robust enough for everything we needed within the platform itself and came with the support we wanted to alleviate the pressure from our staff.

Vendor Response

Thank you very much for all the kind words, Morgan! This is fantastic to hear! We look forward to maintaining this standard of service! We will continue to enhance the platform and will review the credit submission process for additional efficiencies. Thank you for the feedback!

Replied May 2020

Robin

Non-Profit Organization Management, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2020

Air & Waste Management Association Review

When I do have issues the best part of the company is the Technical Moderator that is always there to assist. [SENSITIVE CONTENT HIDDEN], is the person that I have worked with for about 5 years. He is helpful during the live webinar, but for other issues that arise. For example, putting the webinar information into the Freestone system, problems with registration or assisting with PowerPoint issues.

PROS

The Freestone product has been easy to use, after I was trained and especially after I had used it for a period of time. Once the presenters are set up in the system, the webinar just flows. This includes the Q&A , polling and chat components, that all work well and are useful for the webinar.

CONS

We often get request for animation, fly in slides for he webinar. at this time those features are not available.

Vendor Response

Thank you very much for the kind words about our the team and the webinar technology! We look forward to maintaining this standard of service. At this time presentations with animations can be shared through the screenshare functionality, but we will continue to look at ways to further enhance the webinar features. Thank you very much for your feedback Robin!

Replied October 2020

Anonymous

11-50 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed August 2019

An adequate system, a bit burdensome

Overall I have been satisfied with Freestone and when I have had issues, their customer support it quick to respond.

PROS

The admin portal for Freestone is comprehensive and includes a lot of features and functionality, but it is not intuitive or easy to use. Every time I login, it takes a few minutes to figure out where I need to navigate to in order to find what I am looking for. Once I find it, updates are easy to make and take effect immediately.

CONS

Too much going on in the dashboard. It is overwhelming and needs a better design/layout.

Vendor Response

Thank you very much for the feedback! We will continue to make updates to the platform to make it more user friendly, while still remaining comprehensive. We will be releasing a new analytics dashboard in the coming weeks that will offer insights into key performance indicators such as top learners and courses, as well as adding business intelligence insights. Thank you again!

Replied August 2019

Jane

Education Management, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2022

SC Bar

PROS

That we can track attendance and verify exactly date, time and how many times a user launches, goes into their program and completes it. One of our needs is to obtain certificates and reports that verifies EXACT attendance to be reported to our Commission. This is imperative as these reports need to follow professionalism and an ethical duty.

CONS

If two exact programs are integrated from our database I cannot delete out the unnecessary program in this software and my service rep has to complete this.

Reasons for switching to Freestone

Customer Service and that we could not get accurate revenue reports.

Vendor Response

Thank you for the review Jane! We are happy to support the specific needs of the bar! We look forward to continuing to enhance the admin experience to put more power into your hands. Thank you for the feedback!

Replied September 2022

Kaylee

Construction, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed August 2021

Simple to use and has most of the tools you will need starting out.

Freestone has enabled us to start our online learning area for our members enabling them to receive CE's through the system. It's really opened up a new world of learning for our members and we are just getting started.

PROS

This is a simple product to use. I like the simple authoring tools. It makes it easy to create surveys, add materials and create learning.

CONS

There needs to be improvement in the ability to talk to YourMembership. It's a feature we don't use right now because it doesn't work very well. We would like our members to be able to see on the YM side what CE's they have and the communication between the two is clunky.

Reason for choosing Freestone

We wanted to have a good experience integrating YourMembership and felt Freestone checked all of the boxes we had at the time. Although, we are disappointed in the lack of robust functionality with the tracking of CE's for Certification within YM and the inadequate communication between Freestone and YM when it comes to an individuals' tracking.

Vendor Response

Thank you for the kind words about the product's ease of use Kaylee! We look forward to continuing to enhance the user experience for both admins and learners. Your Account Director will be connecting with you to discuss enabling the most up to date credit integration between Freestone and YM as I believe that will address your concerns about ce tracking. Thank you again for the feedback!

Replied August 2021