About Freshcaller

Freshcaller is a cloud-based PBX solution that helps users manage their call center operations. The key features of the solution include multi-level IVR (interactive voice response), call monitoring and blocking, auto-receptionist tools, customer interaction histories and more.

Operators can transfer calls to their supervisors and other agents, make in-call actions, set up conference calls and see the details of incoming calls. The call transfer tool allows users to provide context about customer issues to the new operators prior to transferring a call. Users can also take call notes and get desktop notifications for incoming calls.

Managers can analyze the performance of their call center based on reports containing call...


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Supported Operating System(s):

Web browser (OS agnostic)

23 Reviews of Freshcaller

Average User Ratings

Overall

4 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.5

Ratings Snapshot

5 stars

(9)

9

4 stars

(8)

8

3 stars

(2)

2

2 stars

(2)

2

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 23 results

October 2019

User Profile Picture

Mian from OneScreen Solutions

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Customer Service Made Easy

After looking at many companies offering online telephone support system, we decided to go with Freshcaller mostly because of the cost at first. With usage, we found out that the software in par with all the solutions provided with the market and performs excellent. I would suggest all those using Freshworks products to purchase Freshcaller and make their lives easier

Pros

1. We had first integrated the old telephone model but with the release of Freshcaller, they offered us to transfer to this platform without any extra charges and reducing our features 2. Get entire call history with cost and recordings 3. Cost effective compared to larger companies 4. Seamless integration with all products

Cons

Sometimes the interface starts to act weird but it is not something that happens alot so not too much of an issue

July 2020

Dave from Paid Inc

Company Size: 11-50 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2020

Freshcaller for SMBs

I've developed a great relationship with the entire Freshworks team, however I feel extra close with Freshcaller. We started using them back in March 2019, and they have come such a long way. I look forward to growing our business with them.

Pros

Freshcaller offers a very easy setup and implementation. We transitioned from Five9 with little to no effort. Aside from the easy to use software, Freshcaller's support is top-notch.

Cons

Freshcaller is missing some key features, functionality, & reporting that more enterprise level solutions may offer. While they are consistently releasing new updates, I do find that there are a few items that I'm longing for.

Reasons for Choosing Freshcaller

Seamless intergration with Freshdesk.

Reasons for Switching to Freshcaller

Cost and ability to integrate with Freshdesk.

October 2019

Jackson from Cutting Edge Automotive Solutions

Company Size: 11-50 employees

Industry: Automotive

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

October 2019

They don't care if you are unable to use the service or do business.

Pros

You might go a few months without experiencing some sort of technical issue or complete service outage.

Cons

When you do have a technical issue or complete service outage it takes DAYS to get a response or any real action toward fixing your problem. Our service is currently down and no matter how many emails you send (there is no support phone line to call) no one will get back to you to let you know it is a known issue and being worked on. We haven't been able to call out to our customer base for nearly 24 hours now and still no response. We are currently currently shopping for another customer management system because this is not the first time that we have had catastrophic failure preventing us from doing business and left completely ignored with absolutely no support.

December 2019

Travis from Ningbo Ginlong Technologies Co

Company Size: 501-1,000 employees

Industry: Electrical/Electronic Manufacturing

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2019

Freshcaller is the ticket to setting up your service program

We moved over from another product that was stuck in the middle ages and we are so happy we did. It's so easy to setup and get functioning. We like the freshdesk integration to capture all of our customers issues and it records the conversations so we can monitoring ours service technicians to ensure they are giving the proper responses.

Pros

It interfaces with Freshdesk and captures all the call volume. It's easy to setup holidays and employees schedules to make it easy to set a schedule for your customers. It has a clean graphic interface and it's not confusing for basic users.

Cons

The app had some bugs in the beginning but those have been flushed out. The customer service is actually really attentive and they take their product serious.

Reasons for Choosing Freshcaller

Price

Reasons for Switching to Freshcaller

Price and functionality

August 2020

James from DPR Construction

Company Size: 1,001-5,000 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2020

A Solid VOIP Product

Overall it does what i need - it breaks rarely and it was easy to setup. Cant complain too much about monochrome features

Pros

Setup is easy and works with little effort. Support is absolutely fantastic.

Cons

Call flows are not very customizable. You are forced to follow the typical "call center" schema and the pre-recorded messages are terribly narrated.