Freshdesk Contact Center Software

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Find out more:

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About Freshdesk Contact Center

Freshdesk Contact Center (formerly Freshcaller) is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, with zero phone hardware. No matter where your agents connect from they have the right context for personalized customer conversations. Powerful features such as multi-level IVRs, business hours, and holiday settings help your agents manage call volumes without compromising your customer experience. You can reduce your resolution times with advanced and automated routing capabilities and swiftly direct your customers to the right experts. With Freshdesk Contact Center you have a future-ready system with advanced voice bots, speech-enab...

Freshdesk Contact Center Pricing

FREE - Buy Local Numbers - Buy Toll-free Numbers - Inbound Caller ID - Desktop Notifications - Call Notes - Custom Greetings - Call Metrics Growth - $15 per user/month, billed annually -Up to 2000 incoming minutes/month FREE -Number Porting -Basic Call Queues -Wait Queues -Voicemail -Warm Transfer -Call Recording -Pre-built Reports Growth - $39 per user/month, billed annually - Up to 3000 incoming minutes/month FREE - Holiday Routing - Advanced Call Metrics - Call Barging - Call Center Agent Statuses - Call Recording Opt-out - Agent Availability Report - Queue Callback (Virtual Hold) Enterprise - $69 per user/month, billed annually - Up to 5000 incoming minutes/month FREE - Omnichannel Routing - Speech Enabled IVR - Voicebot - Abandoned Call Metrics - Service Level Monitoring

Starting price: 

$15.00 per month

Free trial: 

Available

Free version: 

Available

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Freshdesk Contact Center User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

3.5

Value for money

4

Customer support

3.5

Functionality

3.5

Showing 1 - 5 of 28 reviews

User Profile

Sara

Verified reviewer

Company size: 201-500 employees

Industry: Environmental Services

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2022

Simple and reliable

It was quick and easy to set up, compact. And integrates with CMR tools that complements the whole package

Pros

The contact center is really easy to set up, integrates with other tools allows agents work continously with all the processes. Giving the customer a perfect experience.

Cons

Maybe wee need a scheduling tool integrated

Dave

Company size: 11-50 employees

Industry: Financial Services

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

July 2020

Freshcaller for SMBs

I've developed a great relationship with the entire Freshworks team, however I feel extra close with Freshcaller. We started using them back in March 2019, and they have come such a long way. I look forward to growing our business with them.

Pros

Freshcaller offers a very easy setup and implementation. We transitioned from Five9 with little to no effort. Aside from the easy to use software, Freshcaller's support is top-notch.

Cons

Freshcaller is missing some key features, functionality, & reporting that more enterprise level solutions may offer. While they are consistently releasing new updates, I do find that there are a few items that I'm longing for.

Reasons for choosing Freshdesk Contact Center

Seamless intergration with Freshdesk.

Reasons for switching to Freshdesk Contact Center

Cost and ability to integrate with Freshdesk.

Jackson

Company size: 11-50 employees

Industry: Automotive

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

October 2019

They don't care if you are unable to use the service or do business.

Pros

You might go a few months without experiencing some sort of technical issue or complete service outage.

Cons

When you do have a technical issue or complete service outage it takes DAYS to get a response or any real action toward fixing your problem. Our service is currently down and no matter how many emails you send (there is no support phone line to call) no one will get back to you to let you know it is a known issue and being worked on. We haven't been able to call out to our customer base for nearly 24 hours now and still no response. We are currently currently shopping for another customer management system because this is not the first time that we have had catastrophic failure preventing us from doing business and left completely ignored with absolutely no support.

User Profile

Mian

Verified reviewer

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2019

Customer Service Made Easy

After looking at many companies offering online telephone support system, we decided to go with Freshcaller mostly because of the cost at first. With usage, we found out that the software in par with all the solutions provided with the market and performs excellent. I would suggest all those using Freshworks products to purchase Freshcaller and make their lives easier

Pros

1. We had first integrated the old telephone model but with the release of Freshcaller, they offered us to transfer to this platform without any extra charges and reducing our features 2. Get entire call history with cost and recordings 3. Cost effective compared to larger companies 4. Seamless integration with all products

Cons

Sometimes the interface starts to act weird but it is not something that happens alot so not too much of an issue

Anonymous

Company size: 51-200 employees

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2020

Fantastic and easy to customize tool

Pros

Freshcaller has been a fantastic tool to respond, monitor, and track our customers issues and requests.

Cons

Not really anything - except maybe that we had to request some countries to be whitelisted for calling, after finding out that those were not set or available to us per default.

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