--- title: "Freshcaller Software Reviews, Demo & Pricing - 2026" description: "Review of Freshcaller Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/voip/freshcaller-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Support Software](https://www.softwareadvice.com/customer-support/) / Freshcaller Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Freshcaller Review From $15-$69/month Free version Free trial 6 plans Wondering if Freshcaller is right for your organization? Our Customer Support Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Freshcaller 4.0 [(35)](https://www.softwareadvice.com/virtual-assistant/freshcaller-profile/#reviews) Pricing Starting at $15.00 per user per month ### About Freshcaller Freshdesk Contact Center (formerly Freshcaller) is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, with zero phone hardware. No matter where your agents connect from they have the right context for personalized customer conversations. Powerful features such as multi-level IVRs, business hours, and holiday settings help your agents manage call volumes without compromising your customer experience. You can reduce your resolution times with advanced and automated routing capabilities and swiftly direct your customers to the right experts. With Freshdesk Contact Center you have a future-ready system with advanced voice bots, speech-enabled IVR, and native voice intelligence features such as post-call transcription. Whether you want to look into your day-to-day operations or need insights to make scaling-up decisions, we have extensive reporting and analytics to ensure you are always in the know. Freshdesk Contact Center integrates with leading CRM and Helpdesk tools, to enable your sales and support teams to work productively. Do you work for Freshcaller? [Manage this product listing](https://www.g2.com/products/freshcaller/claim_requests/new?auto=true) Wondering if Freshcaller is right for your organization? Our Customer Support Software selection experts can help you in 15 minutes or less. ## Freshcaller User Interface ## Popular Freshcaller Alternatives Main Product Freshcaller 4.0 [(35)](https://www.softwareadvice.com/virtual-assistant/freshcaller-profile/#reviews) Ratings Breakdown - 3.91Ease of use - 3.75Value for money - 3.79Customer support - 3.83Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(1003)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.99Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Aircall](https://www.softwareadvice.com/call-center/aircall-profile/) 4.2 [(466)](https://www.softwareadvice.com/call-center/aircall-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 3.94Value for money - 4.05Customer support - 4.08Functionality Pricing Starting at $40.00 per month Get Price Alternative Product [CloudTalk](https://www.softwareadvice.com/voip/cloudtalk-profile/) 4.4 [(270)](https://www.softwareadvice.com/voip/cloudtalk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.25Value for money - 4.30Customer support - 4.32Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/) 4.4 [(468)](https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.28Value for money - 4.09Customer support - 4.40Functionality Pricing Starting at $350.00 per year Get Price Alternative Product [GoTo Connect](https://www.softwareadvice.com/product/2766-GoTo-Connect/) 4.5 [(671)](https://www.softwareadvice.com/product/2766-GoTo-Connect/reviews/) Ratings Breakdown - 4.43Ease of use - 4.42Value for money - 4.53Customer support - 4.46Functionality Pricing Available upon request Get Price ## Freshcaller Pricing and Plans Starting price: $15.00 per month Free Trial Free Version Free (Contact Center) $0.00 flat rate, per month Plan includes: - Buy Local Numbers - Buy Toll-Free Numbers - Call Metrics - Call Notes - Custom Greetings - Desktop Notifications - Inbound Caller ID Growth (Contact Center) $15.00 per user, per month Plan includes: - Basic Call Queues - Call Recording - Number Porting - Pre-Built Reports - Up to 2000 Incoming Minutes/Month FREE - Voicemail - Wait Queues - Warm Transfer Pro (Contact Center) $39.00 per user, per month Plan includes: - Basic Call Queues - Call Recording - Number Porting - Pre-Built Reports - Up to 2000 Incoming Minutes/Month FREE - Voicemail - Wait Queues - Warm Transfer Enterprise Pricing available upon request Plan includes: - Abandoned Call Metrics - Includes 5000 Bot Sessions/Month - Level Monitoring - Omnichannel Routing - Service - Speech Enabled IVR (Phone Trees) - Up to 5000 Incoming Minutes/Month FREE - Voicebot Growth (Omnichannel) Pricing available upon request Plan includes: - Contact Center and More - Messaging - This Plan Offers Everything in Growth of Freshdesk Support Desk Pro (Omnichannel) Pricing available upon request Plan includes: - Advanced Automati - Apple Business Chat - Custom Reporting and Dashboards - Custom Roles and Permissions - Custom SLA and Business Hours - Team Performance Report - Up to 3000 Bot Sessions/Month FREE - Up to 3000 Incoming Minutes/Month FREE - Whatsapp Business Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Freshcaller Features - Popular features found in Customer Support CRM Email Management Knowledge Base Management Live Chat Service Level Agreement (SLA) Management - More features of Freshcaller Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Escalation Alerts/Notifications API Audio/Video Conferencing Automated Routing Automatic Call Distribution Blended Call Center Call Center Management Call Conferencing Caller ID Caller Profiles Call List Management Call Logging Call Monitoring Call Queues Call Recording Call Reporting Call Routing Call Screening Call Scripting Call Tracking Call Transcription Call Transfer Collaboration Tools Computer Telephony Integration Conferencing Contact Management Dashboard Employee Activity Monitoring Help Desk Management Inbound Call Center IVR Manual Dialer Mobile Access Monitoring Multiple Scripts On-Demand Recording Outbound Call Center PBX Phone Key Input Predictive Dialer Queue Management Real-Time Data Recording Remote Access/Control Remote Support Reporting/Analytics Reporting & Statistics Scheduled Recording SIP Trunking Softphone Text to Speech Third-Party Integrations Time Zone Tracking Two-Way Audio & Video Unified Communications Video Conferencing Virtual Call Center Voice Customization Voice Mail Voicemail Transcription VoIP VoIP Connection ## Freshcaller Integrations Freshsales Integration rated undefined from -1 review Freshservice Integration rated undefined from -1 review Freshdesk Integration rated undefined from -1 review WooCommerce Integration rated undefined from -1 review HubSpot CRM Integration rated undefined from -1 review Zendesk Sell Integration rated undefined from -1 review See all 13 integrations ## Freshcaller User Reviews ## Freshcaller customer ratings - Overall rating: 4/5 - Total reviews: 35 ### Rating distribution - 5 stars: 15 reviews (43%) - 4 stars: 11 reviews (31%) - 3 stars: 5 reviews (14%) - 2 stars: 2 reviews (6%) - 1 star: 2 reviews (6%) ### Secondary ratings - Ease of use: 3.9/5 - Value for money: 3.8/5 - Customer support: 3.8/5 - Functionality: 3.8/5 --- Have you used Freshcaller and would like to share your experience with others? ### It takes about 5 minutes to setup - Overall rating: 5/5 - Reviewer: LaTasha H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am a HUGE fan of the Freshworks suite including this little nugget, Freshcaller. I needed a solution quickly for my virtual assistant and sales coordinator to be able to make calls from a single phone number. Although we are all in the same state, we live in different cities, so this was a gem to find. Now they can make calls under my business phone number, local to the city I am in to maintain consistency. The icing on top is that integration with Freshsales, which I use daily. I can make call directly from my Freshsales dashboard in just a couple of clicks. Truly a game-changer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best part about Freshcaller is ease of use. It took less than 5 minutes to purchase a phone number and make my first call. #### Cons I noticed the app does not allow Google Sign-in, so adding that as an option would be great. My business uses the GSuite ecosystem and most of the apps we use have this option. --- ### Freshcaller is the ticket to setting up your service program - Overall rating: 5/5 - Reviewer: Travis S. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We moved over from another product that was stuck in the middle ages and we are so happy we did. It's so easy to setup and get functioning. We like the freshdesk integration to capture all of our customers issues and it records the conversations so we can monitoring ours service technicians to ensure they are giving the proper responses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It interfaces with Freshdesk and captures all the call volume. It's easy to setup holidays and employees schedules to make it easy to set a schedule for your customers. It has a clean graphic interface and it's not confusing for basic users. #### Cons The app had some bugs in the beginning but those have been flushed out. The customer service is actually really attentive and they take their product serious. #### Reasons for choosing Freshcaller Price #### Reasons for switching to Freshcaller Price and functionality --- ### They don't care if you are unable to use the service or do business. - Overall rating: 3/5 - Reviewer: Jackson C. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros You might go a few months without experiencing some sort of technical issue or complete service outage. #### Cons When you do have a technical issue or complete service outage it takes DAYS to get a response or any real action toward fixing your problem. Our service is currently down and no matter how many emails you send (there is no support phone line to call) no one will get back to you to let you know it is a known issue and being worked on. We haven't been able to call out to our customer base for nearly 24 hours now and still no response. We are currently currently shopping for another customer management system because this is not the first time that we have had catastrophic failure preventing us from doing business and left completely ignored with absolutely no support. --- ### Expensive but probably best option on the market - Overall rating: 4/5 - Reviewer: Ondřej V. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We automated our 24/7 hotline which is really important to us. Works fine. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros It works pretty fine, the setup is easy and seamless. Mobile app for iOS and Android also appreciated. We also appreciate API connection possibility and with Integromat/Make it does everything we need. #### Cons I must say Customer support. Sometimes they are just OK, but sometimes you wait days, even weeks to get help. #### Reasons for choosing Freshcaller Price, we were using Freshdesk already. --- ### Game Mania Review - Overall rating: 5/5 - Reviewer: Dennis d. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great! I'm a huge fan! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Nice features like automations. Easy to use in the set-up. Excellent support #### Cons Nothing worth to mention, no big cons on the software #### Reasons for choosing Freshcaller Quick support response, omnichannel features #### Reasons for switching to Freshcaller Better pricing --- ### Easy to setup , good reporting - Overall rating: 4/5 - Reviewer: Ewan F. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We needed a call solution for international numbers and found the call flows easy to setup and route to the correct landlines/mobiles/Freshdesk agents. It is great to be able to record calls and store voicemails in our ticketing system in out of office hours. As international numbers became harder to retain without having business addresses in these countries, we have had to reduce our coverage of unique numbers per region. At present we find the platform easy to use and intuitive but would hope for a stronger integration with Freshdesk going forward. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Looking at reports is simple and the insights to calls received/costs/agent performance can be fairly extensive. Understanding the rules/call flows setup can also be reviewed fairly easily. #### Cons The integration with Freshdesk is not as close as we originally expected when subscribing. It does undergo improvements every so often but our ideal solution would be more seamless than it is at present. --- ### Too many features - Overall rating: 4/5 - Reviewer: Tuija M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered Our advisory service uses Freshcaller to reach the customers, when they have called us and their service demand has been locked in our Fresh desk system. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Our service team can contact and call our customers by the system and not use their own phones and phone numbers. #### Cons On user level system is complicated when it is combined to Fresh Desk Mint version. Using earlier versions the usage was more simple for my team. The system does not recognize phone numbers and produces tickets on every call also when the same customs calls again during the same service time. #### Reasons for choosing Freshcaller We liked the first version which was simple to understand and use. --- ### Freshcaller Agent - Overall rating: 3/5 - Reviewer: Colette A. - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I consider myself a novice at this point even though I have been using the platform for months now. I am still learning everyday how to better my experience #### Ratings breakdown - Ease of use: 2/5 - Functionality: 3/5 #### Pros This has become an essential tool while working remotely. Allows for agents the privacy to provide customer service without having to utilize personal data or personal phone numbers #### Cons Does not work with our VPN and it is a steep learning curb to fully understand the functionality --- ### Good Customer Service Software - Overall rating: 5/5 - Reviewer: Miguel M. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Is easy to deploy and configure moderm panel and tools. #### Cons Is expensive to add multichannels services and integration example chatbot , whatapp and other essential tools. --- ### Technology is fine. Customer support is not - Overall rating: 4/5 - Reviewer: Daniel H. - Verified reviewer: Yes - Industry: Investment Management - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are using FreshCaller as our primary phone line for one of our software products. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros User interface is intuitive and easy. Call quality is great, never had any bad connections with poor audio quality. #### Cons There isn't a customer support phone number. No chat system for support either. We also use FreshDesk and there is a support chat for that. The support staff for FreshDesk is friendly and supportive so I'm not sure why FreshCaller support is so lackluster... --- Showing 1 - 10 of 35 Reviews Load More Reviews ## Freshcaller Popular Comparisons [CloudTalk vs Freshcaller](https://www.softwareadvice.com/voip/cloudtalk-profile/vs/freshcaller/)[3CX vs Freshcaller](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/freshcaller/)[Five9 vs Freshcaller](https://www.softwareadvice.com/call-center/five9-profile/vs/freshcaller/) ## Other Top Recommended Customer Support Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **9** times [HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/) **4.8** (195) Recently recommended **7** times [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) **4.5** (3474) Recently recommended **0** times [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) **4.5** (2215) Recently recommended **0** times Stuck Between Options? 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