The more options available sometimes it could confuse the user on which to select or follow.

It's easy to setup holidays and employees schedules to make it easy to set a schedule for your customers. It has a clean graphic interface and it's not confusing for basic users.

It is great to be able to record calls and store voicemails in our ticketing system in out of office hours.

There isn't a customer support phone number. No chat system for support either.

Setup is easy and works with little effort. Support is absolutely fantastic.

With usage, we found out that the software in par with all the solutions provided with the market and performs excellent.

At present we find the platform easy to use and intuitive but would hope for a stronger integration with Freshdesk going forward.

From the time I've started using this tool, all channels like chat, voice and email are easily to track and manage since all the data and numbers are already available.

It works pretty fine, the setup is easy and seamless.

A few of our callers on the last call had some trouble joining the call, but it seems like it was more of a user error than a system error.

It's really easy to get going for very low cost. We started off by installing the app on a cheap smartphone and were quickly able to receive calls on it (without cell service, just over WiFi!).

I am a HUGE fan of the Freshworks suite including this little nugget, Freshcaller.

It has a very nice look to it, modern and does a good job of making it easy to integrate across other platforms.

I've developed a great relationship with the entire Freshworks team, however I feel extra close with Freshcaller. We started using them back in March 2019, and they have come such a long way.

I consider myself a novice at this point even though I have been using the platform for months now. I am still learning everyday how to better my experience.

I am very undecided whether to buy it also because I would need many licenses and the costs go up.

The best part about Freshcaller is ease of use. It took less than 5 minutes to purchase a phone number and make my first call.

Get entire call history with cost and recordings. Cost effective compared to larger companies.

We moved over from another product that was stuck in the middle ages and we are so happy we did. It's so easy to setup and get functioning.

Sometimes the interface starts to act weird but it is not something that happens alot so not too much of an issue.

Basically, I am working as a customer support for calling center, and I found that this app is useful and convenient for me to use and have the inbound and outbound calls with customers.

It's great to have Freshcaller so integrated with the rest of Freshworks, particularly Freshdesk. Using the whole suite is a cohesive experience.

Freshcaller has been a fantastic tool to respond, monitor, and track our customers issues and requests.

Easy to use and the dashboard gives overall status of all the calls and queries. Using local phone numbers for the calling is one of the superb features.

When you do have a technical issue or complete service outage it takes DAYS to get a response or any real action toward fixing your problem.

We like the freshdesk integration to capture all of our customers issues and it records the conversations so we can monitoring ours service technicians to ensure they are giving the proper responses.

I really like this app because it can evaluate agent's performance and analyse the call volume weekly and monthly. Furthermore, the sound quality is good when contacting with customers.

We haven't been able to call out to our customer base for nearly 24 hours now and still no response.

Every ticket and request is redirected to your account manager. If this guy can not handle probably the 1.000 tickets a day this poor guy gets - you are simple stuck.

My freshcaller to freshsales connection has been broken for FOUR MONTHS with no ETA of when it will be fixed.

The software is quite affordable and using it is pretty easyI like that it comes with tons of collaboration features and makes remote support easy.

More to just being easy to use, Join. Me does outstandingly in offering strong security to ensure that the confidential conversations and documents shared during meetings are kept safe.

I like that collaboration is made easy thanks to screen sharing as well as file sharing capabilities. It makes online meetings and remote support easy.

During meetings, there is an option of chatting with other audiences and also sharing files. The screen sharing feature works best and it makes it easy to follow up on what the presenter is sharing.

For maximum audio and video quality, video conferencing perfect for your business.

First, the software makes video conferencing easy and comes with great remote support featuresIt makes collaboration effortless and using it is straightforwardLastly, I like that it's cost effective.

Plus, no struggles with hearing or the visuals thanks alot to the HD video quality and the super clarity in audio.

Me to attend meetings virtually but also i sometimes host meetings myself. I can say that the experience has been remarkable and one worthy a praise.

Join.me virtual meetings accommodates a limited number of attendees soo Incase you want a scaled events for lots of people I would advice you try Goto Webinar.

I have not yet discovered any troublesome issue apart from how it limit participants on a single conference compared to GTM.

US Dollar


Freshdesk Contact Center (formerly Freshcaller) is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, with zero phone hardware. No matter where your agents connect from they have the right context for personalized customer conversations. Powerful features such as multi-level IVRs, business hours, and holiday settings help your agents manage call volumes without compromising your customer experience. You can reduce your resolution times with advanced and automated routing capabilities and swiftly direct your customers to the right experts. 

With Freshdesk Contact Center you have a future-ready system with advanced voice bots, speech-enabled IVR, and native voice intelligence features such as post-call transcription. Whether you want to look into your day-to-day operations or need insights to make scaling-up decisions, we have extensive reporting and analytics to ensure you are always in the know. Freshdesk Contact Center integrates with leading CRM and Helpdesk tools, to enable your sales and support teams to work productively.


LongDescription

Call Transfer

Softphone

Caller Profiles

Two-Way Audio & Video

Access Controls/Permissions

Activity Tracking

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Blended Call Center

Call Recording

Call Logging

Collaboration Tools

On-Demand Recording

Call Center Management

VoIP

Call List Management

Call Routing

Call Queues

Text to Speech

Contact Management

VoIP Connection

Help Desk Management

Audio/Video Conferencing

Outbound Call Center

Mobile Access

Real Time Data

Voicemail Transcription

Inbound Call Center

Call Scripting

Phone Key Input

Virtual Call Center

Call Reporting

Queue Management

Unified Communications

Call Conferencing

Multiple Scripts

Predictive Dialer

Caller ID

Call Screening

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Knowledge Base Management

Dashboard

Manual Dialer

Time Zone Tracking

Multiple Parties

Alerts/Escalation

Conferencing

Reporting/Analytics

Scheduled Recording

Remote Access/Control

Employee Activity Monitoring

Voice Customization

Video Conferencing

Call Tracking

Remote Support

Call Monitoring

Third-Party Integrations

SIP Trunking

Web browser (OS agnostic)

FREE
- Buy Local Numbers
- Buy Toll-free Numbers
- Inbound Caller ID
- Desktop Notifications
- Call Notes
- Custom Greetings
- Call Metrics



Growth - $15 per user/month, billed annually

-Up to 2000 incoming minutes/month FREE
-Number Porting
-Basic Call Queues
-Wait Queues
-Voicemail
-Warm Transfer
-Call Recording
-Pre-built Reports

Growth - $39 per user/month, billed annually

- Up to 3000 incoming minutes/month FREE
- Holiday Routing
- Advanced Call Metrics
- Call Barging
- Call Center Agent Statuses
- Call Recording Opt-out
- Agent Availability Report
- Queue Callback (Virtual Hold)

Enterprise -  $69 per user/month, billed annually

- Up to 5000 incoming minutes/month FREE
- Omnichannel Routing
- Speech Enabled IVR 
- Voicebot
- Abandoned Call Metrics
- Service Level Monitoring



Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Freshcaller

In Person

Live Online

Documentation

Videos

Join.me is an online meeting platform that helps businesses manage meetings and team collaboration. Key features include real-time presentations, mobile whiteboards, scheduling, toll-free audio, chat and more.     


Designed for small to midsize businesses, join.me’s screen sharing module enables users to distribute and annotate content on windows. Its conferencing tool allows enterprises to host meetings using video bubbles, personal links and audio-only option. Additionally, the product comes with webinar solutions, which help users create custom registration forms, reminders and email invitations.


Other features of join.me include dial-in phone numbers, individual mute options, audio recording, bulk user import, mouse control sharing and more. It is available on a monthly subscription and support is extended via documentation, phone and email.



Whiteboard

Meeting Management

Presentation Tools

Video Chat

Attendance Management

Communication Management

Brainstorming

Registration Management

Screen Recording

Private Chat

Scheduling

Action Item Tracking

Recording

Brand Management

Meeting Preparation Tools

Multi-Channel Communication

Role-Based Permissions

Host Controls

Multi hosts

Email Reminders

Desktop/Browser Sharing

Internal Meetings

File Sharing

Attendee Management

Real-Time Chat

Chat/Messaging

Customizable Branding

Multi-Participant Screen Sharing

Live Chat

Two Way Audio & Video

Screen Sharing

Presentation Streaming

Online Voice Transmission

Real Time Screen Sharing

Event Management

Audio Calls

Audio/Video Recording

Document Management

Mac OS

It is available via the following plans:
Professional (up to 150 participant) - $14/organizer/month (billed annually)
Business (up to 250 participants) - $19/organizer/month (billed annually)
Enterprise (up to 3000 participants) - Contact GoTo for details.

Freshcaller vs Join.Me

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