The more options available sometimes it could confuse the user on which to select or follow.

It's easy to setup holidays and employees schedules to make it easy to set a schedule for your customers. It has a clean graphic interface and it's not confusing for basic users.

It is great to be able to record calls and store voicemails in our ticketing system in out of office hours.

There isn't a customer support phone number. No chat system for support either.

Setup is easy and works with little effort. Support is absolutely fantastic.

With usage, we found out that the software in par with all the solutions provided with the market and performs excellent.

At present we find the platform easy to use and intuitive but would hope for a stronger integration with Freshdesk going forward.

From the time I've started using this tool, all channels like chat, voice and email are easily to track and manage since all the data and numbers are already available.

It works pretty fine, the setup is easy and seamless.

A few of our callers on the last call had some trouble joining the call, but it seems like it was more of a user error than a system error.

It's really easy to get going for very low cost. We started off by installing the app on a cheap smartphone and were quickly able to receive calls on it (without cell service, just over WiFi!).

I am a HUGE fan of the Freshworks suite including this little nugget, Freshcaller.

It has a very nice look to it, modern and does a good job of making it easy to integrate across other platforms.

I've developed a great relationship with the entire Freshworks team, however I feel extra close with Freshcaller. We started using them back in March 2019, and they have come such a long way.

I consider myself a novice at this point even though I have been using the platform for months now. I am still learning everyday how to better my experience.

I am very undecided whether to buy it also because I would need many licenses and the costs go up.

The best part about Freshcaller is ease of use. It took less than 5 minutes to purchase a phone number and make my first call.

Get entire call history with cost and recordings. Cost effective compared to larger companies.

We moved over from another product that was stuck in the middle ages and we are so happy we did. It's so easy to setup and get functioning.

Sometimes the interface starts to act weird but it is not something that happens alot so not too much of an issue.

Basically, I am working as a customer support for calling center, and I found that this app is useful and convenient for me to use and have the inbound and outbound calls with customers.

It's great to have Freshcaller so integrated with the rest of Freshworks, particularly Freshdesk. Using the whole suite is a cohesive experience.

Freshcaller has been a fantastic tool to respond, monitor, and track our customers issues and requests.

Easy to use and the dashboard gives overall status of all the calls and queries. Using local phone numbers for the calling is one of the superb features.

When you do have a technical issue or complete service outage it takes DAYS to get a response or any real action toward fixing your problem.

We like the freshdesk integration to capture all of our customers issues and it records the conversations so we can monitoring ours service technicians to ensure they are giving the proper responses.

I really like this app because it can evaluate agent's performance and analyse the call volume weekly and monthly. Furthermore, the sound quality is good when contacting with customers.

We haven't been able to call out to our customer base for nearly 24 hours now and still no response.

Every ticket and request is redirected to your account manager. If this guy can not handle probably the 1.000 tickets a day this poor guy gets - you are simple stuck.

My freshcaller to freshsales connection has been broken for FOUR MONTHS with no ETA of when it will be fixed.

It’s the best professional level software for any office or school. Very reliable and super user friendly.

I grew up with this software, it was taught to me at school and I thought it was the only way to do things. I was in love with Microsoft 365, its useful, accessible and easy to use tools.

I love that the programs integrate seamlessly and can store files online in the SharePoint platform for ease of use when sharing documents for collaboration.

It's very easy to use and the fact that you are able to not only switch between them very quickly and seamlessly, but the fact that they integrate with one another is amazing.

Overall experience is great start from installing to using and updating yearly in the organisation. It just takes care of its own when it comes to updating which is great.

It is terrible on mobile or even if you just have the admin panel taking up half of your screen. Can be frustrating to work with.

The overall suite is nice to collaborate with fellow employees on specifically Microsoft Teams is amazing for collaboration.

My overall experience is good  I would recommend this program to everyone. I have had a positive experience  with this program.

If I have no internet connection then I an not able to access anything which can be frustrating if I am out somewhere with no connection.

My experience with Microsoft 365 has been great. I really like using the software because it helps me with business letters and eeseach.

It's nice to have a one-stop-shop for all of your needs. That makes it super helpful because it works across platforms.

Non profit pricing is excellent. Love the Office 365 Exchange much better than on-site.

Customer Service is included in the cos,  I have had to call them a couple of times and have been taken care of by a real person and they have resolved whatever issue I was having.

Everything you love about the disk version of Microsoft but in the cloud. Super easy to use, super easy to share - and you can plugin in Grammarly.

I like some of the apps that you can integrate with the system. They are superior and more advanced.

There are many things that I love about this program. The price point is fantastic, especially considering all the resources you get for a small monthly fee.

It's super easy to setup for my employees. I get the peace of mind they are using the best.

And all includen in the same plan. I use it in my work space and its amazing, the flexibility and the integration is amazing.

I like the ease of use of Office 365. It is a great value for the money and helps me keep all of my business information easily accessible.

The auto quarantining is a bit aggressive and sometimes has false positives. As an admin I can release them so no email is lost, but still a bit annoying.

I love that they offer Office 365 for free to use, and I love the ease of most of their apps, such as Microsoft Word, and a few other docs.

Doing the same search query on desktop vs. browser will consistently return different results, which is particularly frustrating. The calendaring system has also gotten worse over the years.

The overall experience has been wonderful. Even the customer support was a pleasant surprise, compared to others.

It was a godsend to have 365 in place, because I was able to move my business out of the office as needed during the more challenging springtime, and now have the option to work from home as desired.

The microsoft suite is amazing because it is compatible with pretty much everything now. Making documents is great because it has review things where you can send things to other people.

Microsoft Support is horrible and it takes an incredibly long time to get through to them if you have a problem.

Overall Microsoft 365 is an amazing product with great features and wonderful customer service.

The customer service staff is amazing and well trained. My experience with Office 365 has been amazing and I will continue using this product.

It’s been a great product and I like having mag programs to get various jobs done. Price point is good and quality is great.

The worst thing would be that its hard to recover lost excel documents as they don't show in recent workbooks.

I love that this program is very easy to use and has lots of functionality. I also love that there is a place to find answers when necessary.

Great suite of products. With Excel, Word, and Outlook being at the forefront of the great softwares that are part of office 365.

Ease of use and the ability to communicate and share your screen with coworkers. Great part of the Office 365 suite.

US Dollar


Freshdesk Contact Center (formerly Freshcaller) is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, with zero phone hardware. No matter where your agents connect from they have the right context for personalized customer conversations. Powerful features such as multi-level IVRs, business hours, and holiday settings help your agents manage call volumes without compromising your customer experience. You can reduce your resolution times with advanced and automated routing capabilities and swiftly direct your customers to the right experts. 

With Freshdesk Contact Center you have a future-ready system with advanced voice bots, speech-enabled IVR, and native voice intelligence features such as post-call transcription. Whether you want to look into your day-to-day operations or need insights to make scaling-up decisions, we have extensive reporting and analytics to ensure you are always in the know. Freshdesk Contact Center integrates with leading CRM and Helpdesk tools, to enable your sales and support teams to work productively.


LongDescription

Call Transfer

Softphone

Caller Profiles

Two-Way Audio & Video

Access Controls/Permissions

Activity Tracking

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Blended Call Center

Call Recording

Call Logging

Collaboration Tools

On-Demand Recording

Call Center Management

VoIP

Call List Management

Call Routing

Call Queues

Text to Speech

Contact Management

VoIP Connection

Help Desk Management

Audio/Video Conferencing

Outbound Call Center

Mobile Access

Real Time Data

Voicemail Transcription

Inbound Call Center

Call Scripting

Phone Key Input

Virtual Call Center

Call Reporting

Queue Management

Unified Communications

Call Conferencing

Multiple Scripts

Predictive Dialer

Caller ID

Call Screening

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Knowledge Base Management

Dashboard

Manual Dialer

Time Zone Tracking

Multiple Parties

Alerts/Escalation

Conferencing

Reporting/Analytics

Scheduled Recording

Remote Access/Control

Employee Activity Monitoring

Voice Customization

Video Conferencing

Call Tracking

Remote Support

Call Monitoring

Third-Party Integrations

SIP Trunking

Web browser (OS agnostic)

FREE
- Buy Local Numbers
- Buy Toll-free Numbers
- Inbound Caller ID
- Desktop Notifications
- Call Notes
- Custom Greetings
- Call Metrics



Growth - $15 per user/month, billed annually

-Up to 2000 incoming minutes/month FREE
-Number Porting
-Basic Call Queues
-Wait Queues
-Voicemail
-Warm Transfer
-Call Recording
-Pre-built Reports

Growth - $39 per user/month, billed annually

- Up to 3000 incoming minutes/month FREE
- Holiday Routing
- Advanced Call Metrics
- Call Barging
- Call Center Agent Statuses
- Call Recording Opt-out
- Agent Availability Report
- Queue Callback (Virtual Hold)

Enterprise -  $69 per user/month, billed annually

- Up to 5000 incoming minutes/month FREE
- Omnichannel Routing
- Speech Enabled IVR 
- Voicebot
- Abandoned Call Metrics
- Service Level Monitoring



Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Freshcaller

In Person

Live Online

Documentation

Videos

Microsoft 365, formerly Office 365, is a suite of office collaboration and productivity applications. The software encompasses modules that enables the use of Microsoft Office suite and cloud-based solutions such as Skype, Exchange and SharePoint. While Microsoft 365 can be deployed through single sign-on leveraging an Active Directory, the software’s functions can be configured on the online portal. It provides products such as OneDrive, Outlook, OneNote, PowerPoint, MicrosoftTeams and SharePoint.


Primary features of Microsoft 365 comprise hosted services, office applications, updates, collaboration tools and Microsoft 365 Education. Additionally, users can leverage the suite for cross-platform efficiency, updated workflow, on-air meetings, cloud collaboration and email hosting.


Catering to businesses and homes, Microsoft 365 can be accessed via web, iOS or Android operating system. It also provides on-premise solution for enterprises. Support is provided via email, phone and an online help desk. Pricing is per user per month.



File Management

Commenting/Notes

Document Templates

Meeting Management

Email Monitoring

Presentation Tools

Project Templates

Document Storage

Data Synchronization

Templates

Calendar/Reminder System

Team Calendars

Communication Management

Document Capture

Brainstorming

Office Suite

Calendar Management

Room Booking

Full Text Search

Template Management

Scheduling

Offline Access

Multiple Projects

File Transfer

Email Templates

Audit Trail

Version Control

Notes Management

Booking Management

Discussions/Forums

Two-Factor Authentication

Address Book

Real-Time Notifications

Real-Time Updates

Email Management

Video Support

Customization

File Sharing

Multi-User Collaboration

Data Visualization

Reminders

Event Management

Multiple Format Support

Chat/Messaging

Customizable Templates

Response Management

Inbox Management

Document Automation

Multi-Language

To-Do List

Contact Database

Appointment Management

Microsoft 365 Business Basic: $6.00 Microsoft 365 Business Basic USD$6.00user/month
Microsoft 365 Business Standard: $12.50 Microsoft 365 Business Standard USD$12.50user/month
Microsoft 365 Business Premium: $22.00 Microsoft 365 Business Premium USD$22.00user/month

Freshcaller vs Microsoft 365

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons