Fuze is an online meeting solution that works across a range of devices and integrates with traditional video conferencing systems. Users receive audio conferencing, video conferencing, screen sharing and web conferencing functionality on tablets, smartphones, desktops and laptops.

Additionally, users who want to equip meeting rooms with HD video conferencing systems can opt for Fuze for Rooms. The Fuze Telepresence Connect service helps businesses to ensure interoperability with room-based video conferencing systems from leading hardware vendors.

Fuze’s applications are designed to dynamically adjust the bandwidth of voice, video and content transmission across a range of devices and network conditions. For instance, users receive rejoin notifications after network outages and unmute notifications when the system senses them talking.

Fuze also offers features such as collaborative annotation of content, special modes for conferencing while driving, content sharing from mobile devices and integration with cloud-based file hosting services such as Dropbox and Box.

Conference Call
Conference Call

Conference Call

Fuze meetings for ipad

Fuze meetings for ipad

Group Chat

Group Chat

Conference Call on mobile

Conference Call on mobile

Supported Operating System(s):

Windows 7, Mac OS, Web browser (OS agnostic), Windows 8



25 Reviews of Fuze

Overall rating

4.0 / 5 stars

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Showing 1 - 20 of 25 reviews

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Teresa Herbic from Author, Contract Writer

Industry:  Education

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Fuze is a Great Voice, Video and Collaborative Offering

Nice feature-rich and efficient product offering for business, contract and project teams.

Pros

I have used Fuse for business contract customers and really like the program. It's excellent for quality voice, video and collaboration with your team members. The collaborative offering is simple to use and is exceptional for real-time content sharing especially for timely projects.

Cons

None, I especially like the collaborative functions with this product and project sharing capabilities!

Review Source

Kenneth from Cambridge Computer Services INC

Number of employees:  51-200 employees

Ease-of-use

Functionality

November 2018

Fuze Review

Pros

We changed from a fairly old phone system to this one. With Fuze, all of my phone interaction has suddenly become computer-based. This is to say that I'm now able to use an old pair of gaming headphones for all of my call needs, and calls to my work phone can be forwarded to my cell when I'm out.

Cons

Setting up conference calls can be a little frustrating. It integrates with Google calendar, but it will not show you who has accepted the invite. Also, not to be too nitpicky, but the access code to conference calls is 12(!!) digits long.

Review Source: Capterra

Response: FuzeDigital, Fuze

November 2018

This review is of Fuze, not FuzeDigital. They are two separate companies.

Heidi from Cambridge Computer Services

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Impressive Features

Has made our lives much easier and keeps our international company connected on one phone network.

Pros

Fuze is an awesome VOIP, FOIP and meeting collaboration system. We have physical phones at our desks, softphones on our laptops and a mobile version on our cell phones. It allows us to take calls from anywhere on any device. Collaboration tool makes it easy to have conference calls and screen sharing sessions. Good alternative to GoToMeeting

Cons

Technical support can be a little difficult to work with, but are overall knowledgeable and helpful.

Review Source: Capterra

Response: FuzeDigital, Fuze

November 2018

This review is about Fuze, not FuzeDigital. They are two different companies.

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Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

A nightmare for a small team

Really negative. We went with Fuze thinking it was a good price for what it offered, what we got instead was a headache that has dragged on for years. We even tried cancelling our account and had a hard time doing that. I would absolutely NOT recommend this to my colleagues or anyone else running a small business or non-profit.

Pros

We mostly used Fuze for broadcasting webinars and hosting conference calls. Some of my most-liked features were helpful but not unique to Fuze. For example, their recording feature is generally easy to use and stores it in your account for streaming or downloading. Dial-in numbers were easy enough to use, and generally were used without issue.

Cons

Where do I start? I found the service unreliable most of the time. Service would be down or slow frequently. When you're about to go live with 90+ people waiting for your webinar, this is a problem! The back end is incredibly confusing (ThinkingPhones or Fuze? They merged and didn't do it well), and their customer support is by far the worst I've experienced. They are awful at following up on tickets, rarely can give you a clear answer, and don't seem to know their way around their own product. Their are constantly "updating" their software with zero improvement to quality of the service.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  10,000+ employees

Ease-of-use

Functionality

October 2018

video conference gone wrong

Pros

you have toll free numbers
linked with Google calendar

Cons

too many errors and delays
the call drops every 5 minutes
you would be better using Zoom

Review Source: Capterra

Deirdre from Turbo Tax

Industry:  Other

Number of employees:  1 employee

Ease-of-use

Functionality

October 2018

Fuze is a Pretty Decent VoIP Service

Pros

The tool is pretty cool and has several great features...web integration is easy, the mobile app is a plus, getting the voicemail delivered to your email is really cool too. It's friendly to smaller businesses.

Cons

Manoeuvring around the app is challenging. Seems like you're spending way too much time trying to find a needed button to get out or use another feature. Just a bit cumbersome.

Review Source
LinkedIn icon
Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Customer support

Functionality

September 2018

Only if it’s your only option

Pros

The hardware for Fuze (formerly thinkingphones), is fantastic. The use of side cars for more lines for users to navigate to, as well as displaying if someone is on a call, is great!

Cons

The UI is extremely difficult, the documentation is nearly nonexistent.
Reaching out to support for assistance they immediately try to follow scripts and don’t even bother to read or listen to your requests. Two separate instances, I spent hours on the phone or over email, to simply find out how to reset a users’ pin.

Review Source: Capterra

Ikaika from SECURITY METRICS

Industry:  Professional Services

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Keep Looking

The bottom line: Fuze's service is reliable, but it starts with a high price tag and because of the missing functionality, it goes even higher because of the extra man hours that you need to bring their system up to par.

Pros

We came to Fuze from a home built system. As our company grew, our system became harder and harder to manage and we started to have outages because of the stress that was put on our servers. When we switched over to Fuze I set myself on their outage alerts and although I was alerted to an outage or service disruption, I only felt the impact of an outage twice in three years.

Cons

If you call in on the support line, you will get a company called answer one which will create a ticket for you. You can get people on the line when you have an emergency, but I've only been able to get a person transferred to me twice. The other times they called back within an hour.

It is not easy to understand what you are being billed for, so the bill can creep up with stuff that you no longer need.

You don't have control over provisioning your phones. You have to call in or submit a ticket and although the SLA for those types of requests is 48 hours it is hardly reached if you don't follow up. I've had to wait for more than a week which meant that our new hires got to do busy work for at least 4 days after training.

Reports are inaccurate. For our call floors, we pay bonuses based on the amount of work that the agent puts in. The report have been inaccurate enough times that we now have to verify that the report is running after we run the report.

Review Source
LinkedIn icon
Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Frustrating

Not a very good experience. They need to figure out how to prevent outages and lagging.

Pros

I can make calls over the cloud and see who is calling. It integrates with our auto dialer.

Cons

Since at my job we make several sales calls all day, when the app goes down, it keeps everyone from doing our job. This can happen for several hours at a time. Every day I have to deal with poor connection quality and lagging. A lot of calls are static.

Review Source: Capterra

Meagan from botkeeper, Inc.

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Fuze in the workplace

Using Fuze has allowed us to create open lines of communicat internally as well as externally.

Pros

I like the visibility elements of Fuze and being able to view their status. I also like being able to hide certain conversations, but still being able to view the history of that conversation if needed. I like the ease and ability of being able to provide my meeting link to whoever I need to.

Cons

There are a lot of glitches with the software, desktop and mobile versions. They are not always synched up. I have some employees who have issues running other softwares or websites during a phone or video conference.

Review Source: Capterra

Jose A from GB Advisors, Inc.

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

August 2018

Web Conferencing tool at an Enterprise level with cool features

using the Fuze tool to cast catchy videos. Moving in an internal campaign to record demos and helpful content of our solutions and Fuze is a great compliment to stream things to vast audiences all over places.

Pros

Have the experience to use Fuze for a Global Conference Streaming. The Set up was pretty easy! the addon you download via the web is fast to install and automatically gets the meeting id of your conference and connect it right away. Video and audio quality is superb. Definitely a great tool for these type of activities

Cons

The internal chat controls and the audio settings can be slow compared with other solutions. Some notches in the screen, and grayed spaces. Not sure if was something that can be addressed or it is like that by default. Other to say is a great tool.

Review Source: Capterra

Seth from Strategic Stewardship

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Great software for conferences

Pros

Great presentation software, very cutting edge. Looks professional and have had happy clients, super easy

Cons

Price is a little steep. Could be a little more user friendly. It gets the job done, so not much to complain about.

Review Source: Capterra

David from Hunter Vision

Industry:  Professional Services

Number of employees:  11-50 employees

Ease-of-use

Functionality

April 2018

Fuze is great!!

Pros

Such a productive app!!! This has been helpful on so many occasions!! This is perfect for getting a group together for ideas, conferences, etc!

Cons

Overall seems totally great, and productive! I've had a few times where the app gets a little static going on. But that seems kind of inevitable. No complaints.

Review Source

Oscar from Spectranet Limited

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Effective conference platform.

Pros

Fuze is a cloud-based unified communications platform and because it is based in the cloud ; it makes it easy for me to access it wherever I may be. It empowers productivity and delivers insights across my organization by allowing us access its simplified business voice communication tool, dynamic video conferencing, and hands-on collaboration feature.In summary , Fuze enable my company's workforce to communicate seamlessly at anytime and without any device restriction.

Cons

Will be interesting to have more screens available in the screen sharing option.Also the aesthetic is quite poor ,I think it can much more vibrant.

Review Source: Capterra

tommy from litmus

Ease-of-use

Value for money

Customer support

Functionality

March 2018

fuze is my 'desk' phone

i know the fuze team will continue to enhance their product suite.

Pros

i love not having a telephone on my desk to make calls etc. very easy to make calls. love the call forwarding option.

Review Source: Capterra

Timothy from Instructure

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Good working system; pretty good for your dollar

Clear calls, reliable service, and pretty good for your dollar.

Pros

Often if you try to go a cheaper route you end up getting a service that isn't as reliable. In our business we have call center staff that need a reliable phone service and that is what it is.

Cons

Right now we pay on usage but I wish we could just pay a flat fee and keep it stead throughout the year.

Review Source: Capterra

Denise from Hideaway Bay Beach Club Owners

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Fuze is a versatile tool for any organization

Pros

Fuze has allowed us to meet internal and external needs. We're also able to integrate with other systems which is a great bonus!

Cons

We've had a few connection issues where the connection was either slow or dropped and were not able to reconnect.

Review Source: Capterra

Niha from BVD

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Easy to use web conferencing software

Pros

I am able to log into and use this service without needing to make an account or download any specific software.
I can record sessions which are useful to allow them to be played back later.

Cons

It seems to drop out on slow connections more than other web conferencing software I have used.
There are limited options for collaborative working.

Review Source: Capterra

Evan from Education Management

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Easy, non-obtrusive, synchronous

Pros

Ability to make outbound calls from anywhere in the world. This makes working remotely much easier.

Cons

Not intuitive to remove or separate call log from previous chats. Would be better if this was made easier to handle.

Review Source: Capterra

Nelson from Unicom Systems, Inc.

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Works well locally but does not work over a Windows Remote Desktop (RDP) session

Seamless integration of the Fuze app and Fuze (Thinking) Polycom IP phone. The audio quality over the IP phone is excellent.

Pros

It works well with the Fuze (Thinking) Polycom IP phone with seamless integration. When it is run locally on a Windows 7 or 8.1 64-bit desktop, everything works as expected. The sound quality is good over the IP phone.

Cons

It does not work over Windows Remote Desktop. I connect to my computer via the Windows Remote Desktop. The Fuze meeting app runs but the shared screen is not visible. It appears this software is not designed for RDP. WebEx is browser based has no issues under the same scenario.

Review Source: Capterra

Displaying 1 - 20 of 25 reviews