Fuze Software


 

Fuze is an online meeting solution that works across a range of devices and integrates with traditional video conferencing systems. Users receive audio conferencing, video conferencing, screen sharing and Web conferencing functionality on tablets, smartphones, desktops and laptops.

Additionally, users who want to equip meeting rooms with HD videoconferencing systems can opt for Fuze for Rooms. The Fuze Telepresence Connect service helps businesses to ensure interoperability with room-based videoconferencing systems from leading hardware vendors.

With a network architecture supported by five data centers, Fuze’s services are available worldwide. Additionally, Fuze’s applications are designed to dynamically optimize voice, video and content transmission across a range of devices and network conditions. For instance, users receive rejoin notifications after network outages and unmute notifications when the system senses them talking.

Fuze also offers features such as collaborative annotation of content, special modes for conferencing while driving, content sharing from mobile devices and integration with cloud-based file hosting services such as Dropbox and Box.

 

Fuze - Dual-screen display
 
  • Fuze - Dual-screen display
    Dual-screen display
  • Fuze - iPad interface
    iPad interface
  • Fuze - Laptop interface
    Laptop interface
  • Fuze - Mobile interface
    Mobile interface
  • Fuze - Tablet interface
    Tablet interface
  • Fuze - Telepresence interface
    Telepresence interface
Supported Operating System(s):
Windows 7, Mac OS, Web browser (OS agnostic), Windows 8

7 Reviews of Fuze

 

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Software Advice Reviews (1)
More Reviews (6)

Showing 1-1 of 1

Simon from i-Pharm Consulting
Specialty: Professional Services
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Brilliant!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Worth the pain of migration.

Pros

Feature and functionality, whether that be for a basic user or for more advanced. Fuze mobile product is great for people who travel.

Cons

The implementation is tough, partly their fault, primarily down to migrating numbers to different carriers.

Review Source
 
 
 
Showing 1-6 of 6

Evan from Education Management

February 2018

February 2018

Easy, non-obtrusive, synchronous

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ability to make outbound calls from anywhere in the world. This makes working remotely much easier.

Cons

Not intuitive to remove or separate call log from previous chats. Would be better if this was made easier to handle.

Review Source: Capterra
 

Nelson from Unicom Systems, Inc.
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

January 2018

January 2018

Works well locally but does not work over a Windows Remote Desktop (RDP) session

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Seamless integration of the Fuze app and Fuze (Thinking) Polycom IP phone. The audio quality over the IP phone is excellent.

Pros

It works well with the Fuze (Thinking) Polycom IP phone with seamless integration. When it is run locally on a Windows 7 or 8.1 64-bit desktop, everything works as expected. The sound quality is good over the IP phone.

Cons

It does not work over Windows Remote Desktop. I connect to my computer via the Windows Remote Desktop. The Fuze meeting app runs but the shared screen is not visible. It appears this software is not designed for RDP. WebEx is browser based has no issues under the same scenario.

Review Source: Capterra
 

D. SKye from Micro Focus

December 2017

December 2017

Enterprise level telephony, in the cloud

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The largest benefit is not having to replace/upgrade aging hardware and software, we don't have to manage equipment at our sites anymore, all the heaving lifting is in the cloud.

Pros

Fuze is a fully featured UC in the cloud, providing telephone calls (with a full backend of call flows, agents, incoming, outgoing, etc), collaboration and meetings (from 1 to thousands of participants), voicemail, and multiple types of endpoints such as physical phones, SIP clients, Windows and Mac desktop client, Android and iOS mobile clients. It has all the features you need, without the headaches of managing PBXs and servers.

Cons

Fuze is still developing its Browser based client, we would really like that because currently there isn't a way to run the Fuze "Desktop" experience on Linux. Once they finish the web client there will be that capability. Their customer support needs to be sized up a bit too, sometimes it takes too long to get things resolved (they get resolved, but the length of time needs to be reduced)

Review Source: Capterra
 

David from Lockheed FCU

June 2010

June 2010

Versatile solution for customer service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This is a great system with a much better ROI than the competitors.

Pros

Excellent integration capabilities, feature rich, and stable. We were able to integrate the Fuze Suite with our call center phone system and Online Banking system. The Fuze Suite provides excellent knowledge base management and customer service tracking.

Cons

We really have not found any cons.

Review Source: Capterra

  Response: FuzeDigital, Fuze

Date: June 2010

June 2010

 

Lockheed FCU is a progressive and well-respected industry leader. They opted for the licensed, on-premise model of the Fuze Suite, and currently utilize the knowledge base for public and private information, 2-way secure communications and email management, contact management, feedback management, online reporting, and chat modules. We worked together with their CTI provider to integrate the Fuze Suite chat module with their phone queues. We value the partnership we have with David and the team at Lockheed FCU!

 

Amy from AAA Oklahoma/South Dakota

May 2010

May 2010

Great tool that we find easy to use

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I would recommend Fuze to any of my peers

Pros

Easy to use, great tracking tool on member comments and we like the functionality of searching the KBs before submitting any comments or questions.

Cons

Not sure that we have any to list

Review Source: Capterra

  Response: FuzeDigital, Fuze

Date: May 2010

May 2010

 

It's been a pleasure working with Amy and the fine folks at AAA OK and AAA SD. AAA members find fast, consistent answers in the knowledge base and can ask questions ranging from trip planning or membership renewal to gas prices. AAA OK and SD staff can easily navigate the admin pages and ensure timely responses that align with their service levels. The Fuze Suite makes it easy to deliver the ultimate in member care and knowledge sharing amongst staff and AAA community. We appreciate having a vendor relationship AND membership with AAA.

 

Anthony from Washington State Employees Credit Union

May 2010

May 2010

Fuze Suites

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

highly recommend this cost effective product over all others that we reviewed.

Pros

This product helps set up an organization to completely meet both internal and external customer needs. It allows the customer and company to create a meaningful dialog and social interaction

Cons

web based product has started to convert (or has converted) most of their key systems to web services architecture to address issues related to hosted products.

Review Source: Capterra

  Response: FuzeDigital, Fuze

Date: May 2010

May 2010

 

WSECU has been a great customer/partner since 2003. Together we did an integration with their mobile banking system that lets members quickly access Fuze Suite pages just as they do on their website. WSECU's members and staff turn to the Fuze Suite for fast, consistent answers and to ask questions, provide feedback and get secure responses. Visit: https://www.fuzeqna.com/wsecu/consumer/search.asp