Fuze software


15 reviews(4.0/5)
15 reviews(4.0/5)

Fuze is an online meeting solution that works across a range of devices and integrates with traditional video conferencing systems. Users receive audio conferencing, video conferencing, screen sharing and web conferencing functionality on tablets, smartphones, desktops and laptops.

Additionally, users who want to equip meeting rooms with HD video conferencing systems can opt for Fuze for Rooms. The Fuze Telepresence Connect service helps businesses to ensure interoperability with room-based video conferencing systems from leading hardware vendors.

Fuze’s applications are designed to dynamically adjust the bandwidth of voice, video and content transmission across a range of devices and network conditions. For instance, users receive rejoin notifications after network outages and unmute notifications when the system senses them talking.

Fuze also offers features such as collaborative annotation of content, special modes for conferencing while driving, content sharing from mobile devices and integration with cloud-based file hosting services such as Dropbox and Box.

Supported Operating System(s):
Windows 7 , Mac OS , Web browser (OS agnostic) , Windows 8

15 Reviews of Fuze

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  • Ikaika from SECURITY METRICS

    Specialty: Professional Services

    Number of employees: 201-500 employees

    August 2018

    Keep Looking

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The bottom line: Fuze's service is reliable, but it starts with a high price tag and because of the missing functionality, it goes even higher because of the extra man hours that you need to bring their system up to par.

    Pros

    We came to Fuze from a home built system. As our company grew, our system became harder and harder to manage and we started to have outages because of the stress that was put on our servers. When we switched over to Fuze I set myself on their outage alerts and although I was alerted to an outage or service disruption, I only felt the impact of an outage twice in three years.

    Cons

    If you call in on the support line, you will get a company called answer one which will create a ticket for you. You can get people on the line when you have an emergency, but I've only been able to get a person transferred to me twice. The other times they called back within an hour.

    It is not easy to understand what you are being billed for, so the bill can creep up with stuff that you no longer need.

    You don't have control over provisioning your phones. You have to call in or submit a ticket and although the SLA for those types of requests is 48 hours it is hardly reached if you don't follow up. I've had to wait for more than a week which meant that our new hires got to do busy work for at least 4 days after training.

    Reports are inaccurate. For our call floors, we pay bonuses based on the amount of work that the agent puts in. The report have been inaccurate enough times that we now have to verify that the report is running after we run the report.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 201-500 employees

    August 2018

    Frustrating

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Not a very good experience. They need to figure out how to prevent outages and lagging.

    Pros

    I can make calls over the cloud and see who is calling. It integrates with our auto dialer.

    Cons

    Since at my job we make several sales calls all day, when the app goes down, it keeps everyone from doing our job. This can happen for several hours at a time. Every day I have to deal with poor connection quality and lagging. A lot of calls are static.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Meagan from botkeeper, Inc.

    Number of employees: 51-200 employees

    August 2018

    Fuze in the workplace

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Using Fuze has allowed us to create open lines of communicat internally as well as externally.

    Pros

    I like the visibility elements of Fuze and being able to view their status. I also like being able to hide certain conversations, but still being able to view the history of that conversation if needed. I like the ease and ability of being able to provide my meeting link to whoever I need to.

    Cons

    There are a lot of glitches with the software, desktop and mobile versions. They are not always synched up. I have some employees who have issues running other softwares or websites during a phone or video conference.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jose A from GB Advisors, Inc.

    Number of employees: 11-50 employees

    August 2018

    Web Conferencing tool at an Enterprise level with cool features

    Ease-of-use
    Functionality
    Quality
    Support

    using the Fuze tool to cast catchy videos. Moving in an internal campaign to record demos and helpful content of our solutions and Fuze is a great compliment to stream things to vast audiences all over places.

    Pros

    Have the experience to use Fuze for a Global Conference Streaming. The Set up was pretty easy! the addon you download via the web is fast to install and automatically gets the meeting id of your conference and connect it right away. Video and audio quality is superb. Definitely a great tool for these type of activities

    Cons

    The internal chat controls and the audio settings can be slow compared with other solutions. Some notches in the screen, and grayed spaces. Not sure if was something that can be addressed or it is like that by default. Other to say is a great tool.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Seth from Strategic Stewardship

    April 2018

    Great software for conferences

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great presentation software, very cutting edge. Looks professional and have had happy clients, super easy

    Cons

    Price is a little steep. Could be a little more user friendly. It gets the job done, so not much to complain about.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • David from Hunter Vision

    Specialty: Professional Services

    Number of employees: 11-50 employees

    April 2018

    Fuze is great!!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Such a productive app!!! This has been helpful on so many occasions!! This is perfect for getting a group together for ideas, conferences, etc!

    Cons

    Overall seems totally great, and productive! I've had a few times where the app gets a little static going on. But that seems kind of inevitable. No complaints.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Oscar from Spectranet Limited

    Number of employees: 501-1,000 employees

    April 2018

    Effective conference platform.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Fuze is a cloud-based unified communications platform and because it is based in the cloud ; it makes it easy for me to access it wherever I may be. It empowers productivity and delivers insights across my organization by allowing us access its simplified business voice communication tool, dynamic video conferencing, and hands-on collaboration feature.In summary , Fuze enable my company's workforce to communicate seamlessly at anytime and without any device restriction.

    Cons

    Will be interesting to have more screens available in the screen sharing option.Also the aesthetic is quite poor ,I think it can much more vibrant.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • tommy from litmus

    March 2018

    fuze is my 'desk' phone

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    i know the fuze team will continue to enhance their product suite.

    Pros

    i love not having a telephone on my desk to make calls etc. very easy to make calls. love the call forwarding option.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Timothy from Instructure

    Number of employees: 501-1,000 employees

    March 2018

    Good working system; pretty good for your dollar

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Clear calls, reliable service, and pretty good for your dollar.

    Pros

    Often if you try to go a cheaper route you end up getting a service that isn't as reliable. In our business we have call center staff that need a reliable phone service and that is what it is.

    Cons

    Right now we pay on usage but I wish we could just pay a flat fee and keep it stead throughout the year.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Denise from Hideaway Bay Beach Club Owners

    March 2018

    Fuze is a versatile tool for any organization

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Fuze has allowed us to meet internal and external needs. We're also able to integrate with other systems which is a great bonus!

    Cons

    We've had a few connection issues where the connection was either slow or dropped and were not able to reconnect.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Niha from BVD

    February 2018

    Easy to use web conferencing software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I am able to log into and use this service without needing to make an account or download any specific software.
    I can record sessions which are useful to allow them to be played back later.

    Cons

    It seems to drop out on slow connections more than other web conferencing software I have used.
    There are limited options for collaborative working.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Evan from Education Management

    February 2018

    Easy, non-obtrusive, synchronous

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ability to make outbound calls from anywhere in the world. This makes working remotely much easier.

    Cons

    Not intuitive to remove or separate call log from previous chats. Would be better if this was made easier to handle.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Nelson from Unicom Systems, Inc.

    Number of employees: 1,001-5,000 employees

    January 2018

    Works well locally but does not work over a Windows Remote Desktop (RDP) session

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Seamless integration of the Fuze app and Fuze (Thinking) Polycom IP phone. The audio quality over the IP phone is excellent.

    Pros

    It works well with the Fuze (Thinking) Polycom IP phone with seamless integration. When it is run locally on a Windows 7 or 8.1 64-bit desktop, everything works as expected. The sound quality is good over the IP phone.

    Cons

    It does not work over Windows Remote Desktop. I connect to my computer via the Windows Remote Desktop. The Fuze meeting app runs but the shared screen is not visible. It appears this software is not designed for RDP. WebEx is browser based has no issues under the same scenario.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Simon from i-Pharm Consulting

    Specialty: Professional Services

    Number of employees: 51-200 employees

    December 2017

    Brilliant!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Worth the pain of migration.

    Pros

    Feature and functionality, whether that be for a basic user or for more advanced. Fuze mobile product is great for people who travel.

    Cons

    The implementation is tough, partly their fault, primarily down to migrating numbers to different carriers.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • D. SKye from Micro Focus

    December 2017

    Enterprise level telephony, in the cloud

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The largest benefit is not having to replace/upgrade aging hardware and software, we don't have to manage equipment at our sites anymore, all the heaving lifting is in the cloud.

    Pros

    Fuze is a fully featured UC in the cloud, providing telephone calls (with a full backend of call flows, agents, incoming, outgoing, etc), collaboration and meetings (from 1 to thousands of participants), voicemail, and multiple types of endpoints such as physical phones, SIP clients, Windows and Mac desktop client, Android and iOS mobile clients. It has all the features you need, without the headaches of managing PBXs and servers.

    Cons

    Fuze is still developing its Browser based client, we would really like that because currently there isn't a way to run the Fuze "Desktop" experience on Linux. Once they finish the web client there will be that capability. Their customer support needs to be sized up a bit too, sometimes it takes too long to get things resolved (they get resolved, but the length of time needs to be reduced)

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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