Our previous provider COULD NOT keep up with our UCaaS growth potential. Their system was OLD and antiquated. They wanted us to keep the partnership and move us to the "New" cloud PBX. They weren't there yet. There wasn't any redundancy, no flexibility to manage users quickly and NO e911 services. We're NOT a beta company. We NEEDED a solid UCaaS system which was cloud based that we could use for administration and have e911 capability. We seriously vetted through 5 company's and after checking all the boxes they all talked and seemed the same. I was actually numb from hearing the same thing over and over again. I was introduced to G-12 actually as a final resource. "YOU MUST Hear this guy [SENSITIVE CONTENT] tell their story of G-12 and what they have." Got on a conference call and let [SENSITIVE CONTENT] start his Demo and I asked him specifically. "[SENSITIVE CONTENT], why should I go with G-12 over all the others that I've had demo's with?". As soon as I saw the conviction in his face and him talk about how his team was i.e. provisioning, porting, support. This dude was passionate. I gave him top seat in my vetting process. I asked him to prove it. I was quickly introduced to his teams and listening to each one of them through out this process solidified my decision. With their provisioning team, porting team and support I'm now 1350+ users, 1200+ UC phones, 30+ Softphones, Teams Connections. I got EXACTLY what I asked [SENSITIVE CONTENT] team for NO FLUFF..

As a TelCom engineer and system administrator, it's EXTREMLY important to have a plan. That plan revolves around my office staff's needs and the flexibility of the system to help make business decisions which makes my team and callers experience the best that can be. G-12 admin portal that sync's to Cloud PBX makes it SO SIMPLE to view, plan and strategize for growth and visualize call routing, make adjustments on the fly and most importantly have the provisioning team give me guidance and a REAL support and engineering team to be there when needed.

We as Tech people wish that we had an out of the box, turn-key solution that works 100% to our favor. This is a GREAT wish list for all IT teams. There are a couple of items that I wish I could change, but these items are so insignificant and do not hinder performance to any degree. More of a cosmetic thing. For the sake of this portion of my review, I'll note - The admin portal is also cloud based. The admin panel has MANY pages and options to choose from like Users, Auto Attendants, Queues, Inventory, etc. A few of these pages I wish that we could change sorting features. I know, it's petty but sometimes, this gets annoying. Other than that, I don't have access to softphone users and management area of that just yet. It's coming but not just there yet.

Customer service is truly amazing. They are always available and quick to resolve any issues or changes.

Ease of use. Simple to deploy and manage. Users love it .

Customization and integrations need to be developed.

It was my first time calling to G12 communications since starting, failed to mention that I would be charged for a voicemail and didn't get my question answered. I need to call a few times and I hope that the issue is solved.

The software overall is good, it's easy to read and look at when you are trying to find a call.

Not be able to set up a greeting on your own.

Very good experience. Using their services for several years now.

Ease of use and flexibility for my small business

The user portal a bit confusing for people on my team

G12 uses the same Yealink platform that I have used for other phone providers. Moving over to G12 has been seamless. There was no need to learn a new system.

There are a few features that are available on my other Yealink platform that are not present with G12. Text to speech voicemail and forwarding the main line from the phone inventory list. Though there is a way to forward the phone number through the software, it requires a few extra steps.

Phone system has excellent performance for standard functionality. No downtime in the past 5 months. Support team is located in the US which makes them easy to work with.

Setting up advanced features has been challenging. G12 has been able to accommodate all our requests but it takes a lot of back-and-forth. Configuring some advanced features on extensions is difficult.

In my experience, G12 Communications has proven itself to be a remarkable platform. Its integration of Microsoft Teams with VOIP has transformed our communication processes and heightened productivity within our team.G12 Communications not only offers technologically advanced solutions, but also excels in the sphere of customer support. As a veteran, I have high standards for professionalism and efficiency, and I can attest that G12's customer service meets these standards effortlessly. Their team is always responsive, kind, and ready to assist, which speaks volumes about their commitment to customer satisfaction.What stood out to me was a meeting with their [sensitive content hidden], where the emphasis on professionalism in staff training was highlighted. This focus is evident in their exceptional service - in the few instances where I needed to submit a support ticket, each issue was addressed and resolved in a timely manner.

I am absolutely thrilled with my experience using G12 Communications. The aspect I admire the most is how effortlessly it integrates Microsoft Teams with VOIP, creating a unified communication platform that is both efficient and effective. This seamless integration has greatly enhanced our team's ability to collaborate and communicate, which has in turn boosted our productivity.

However, like any innovative solution, there's always room for improvement. One area that falls a bit short of expectations is their SMS functionality. Currently, it doesn't operate as fluidly as I would like, leading to it being underutilized by our staff. Nevertheless, I have been informed that their dedicated team of engineers is working on enhancing this feature, and I am eagerly awaiting the upgraded version.

G12 does an excellent job at retaining customers. What I appreciate is their willingness to work with me in setting up SIP services on an older PBX. They have a keen sense of this technology which I belileve gives them an edge.

G12's process from initial inquiry, to creating scope of work, implentation, and follow up is exceptional. G12 has experienced engineers which I have utilized to turn up services as well as trouble shoot issues that come up.

So far I can't say that I have any Cons to report. G12 is a very good company. Their pricing is very amenable compared to the ILEC and other CLECs.

The phones we have from G12 have lots of features, and customer service is great when I've needed help.

Call transfers can be a little tricky sometimes. The speed dial buttons are annoying to program when you have lots of users.

Great support and quality of service make this a no Brainer when it comes to a voip system.

The product performs as it should. This is a production phone environment for business and customers. Consistency is key and as long as the internet is up, phones work.

The ability to store forwarding information in case of an internet outage to toggle on and off is an important feature that is missing from our portal.

G12 Communications can be a cost-effective solution for customers that want to transition to MS Teams but may not have the in-house resources.

There is a lot of pre-migration planning and calls that you need to do to ensure a smooth transition.

The firm was very responsive during a hectic setup period arising from a move of our office location and a switch from a T-1 PBX to VOIP. They did a good job at a handling a pretty complex number porting project.

Good customer support during the deployment process

The user interface takes some getting used to.

overall we have found a way to use G12 for the products it offers and what we need in order to make a perfect pair for our clients that need to communicate with us daily through phone and text

The fact that we can use the software through the computer for texting and calls is a life saver for our team

there were some glitches in the beginning that made the mobility of the product not usable for our company but we were able to use it as a stationary product.

G12 has consistently gone above and beyond with their service. From the service just working, to correcting any issues or assisting with changes whenever needed the team is always responsive, well informed and able to make sure everything is working as expected

I have not had any cons when working with G12.

I have no problems with G12. Very good service

I really like how we can use the app and how it can be essentially a second phone on your smartphone.

I believe the app needs to be refreshed and updated.

I was able to migrate my on site VOIP system to a much lower cost solution without losing any features.

Easy to manage and get configured. Provides great value compared to previous circuits.

Nothing, I have not had any issues with this software.

excellent

Its accurracy, its useabilty, its capability,

there is nothing about this software that i like lease

The thing I like most about this software is that it is easy to use

The thing I like the least about this software is that the phones could be beter.

Very easy to use and understand if there is an issue there easy to get a hold of

I've got nothing negative to say about this software

I think the best part of the system is that you can route calls to the salesmen's phone from the main office.

Fairly easy to use once you figure out the system.

I little difficult to figure out the system (maybe just me)

G12 has great customer service, with quick response time. Easy to use!

The only complaint is that we are limited to 10 on our phone tree (which may have to do with our subscription level.)

I like that we can roll the phones or block times from the portal.

We can not change the voicemail for incoming calls.

Its easy to use and a clear call option

Ease of access, calls can be made easily and call list is visible

occupies too much space and it makes system lag sometimes and while toggling between screens during a call it lags the voice

The constant strive to fix the issue and constant contact.

nothing, I haven't had any issue with G12.

The implementation staff was attentive to our needs and very helpful with our issues.

The implementation was easy and the user adoption rate is high.

We are very much enjoying the software and our user adoption rate is high which tells me that our people like it!