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Google Meet vs CXone Mpower

Google Meet vs CXone Mpower

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Overall Rating
4.2 (584)
Ease-of-Use
4.6 / 5
4.2 / 5
Value for Money
4.6 / 5
4 / 5
Customer Support
4.3 / 5
4 / 5
Functionality
4.3 / 5
4.1 / 5
Last Review Written
February 8, 2025
January 30, 2025
Pros/Cons
  • Pros

  • Its absolutely easy to use, setting up barley takes 10 minutes and you are good to go. What I really like is the natve implementation of the other google tools like the calendar.
  • I love using it so overall its a really great communication tool. I like how user friendly it is and very fast to use.
  • Overall I like the ease of functionality from switching between chatting to a video chat since we are working remotely it is nice to have that feature.
  • Cons

  • The one downside with this platform is the lack of additional features it has, compared to other videoconferencing tools.
  • Very bad experience i would add professional experience as i was an interview with a national Hungarian radio...We had so much problems before and during the interview.
  • There are issues with audio receiving etc. It is also oversimplified so it is also boring compared to it’s competitors such as messenger, imessage etc.
Read all user reviews
  • Pros

  • Overall, the experience has been great. Especially on the analytics part, it helps me with identifying key areas I should be concentrating on so my team can be effective in their role.
  • The Product itself is quiet robust. Ease of use and ease of access is wonderful and adds a lot of flexibility to the workforce.
  • Support of NICE is amazing and agents would need a very minimal to no training. The screen is slick and intuitive and hardly see any crashes.
  • Cons

  • Sometimes it would show "Call refused" when no alert came through, which was frustrating for someone in a call center.
  • There is no backup or failsafe when there is an outage. There are days that go by where people have continual issues logging in and clearing cache and cookies SHOULD fix, but does not.
  • NiC tends to run into an error when agent is on high avail then a call suddenly comes in, it gives an agent leg error. There are times that customer could not hear agent on the other line yet or vv.
Read all user reviews
Pricing Range
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$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

FrontRunners

2024

Advisor Recommendations

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos