Google Meet vs Genesys Cloud CX

RATING:

4.5

(11726)

Google Meet has 11726 reviews and a rating of 4.48 / 5 stars vs Genesys Cloud CX which has 0 reviews and a rating of 0 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
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Ease-of-Use
4.5 / 5
Genesys Cloud CX
Value for Money
4.5 / 5
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Customer Support
4.5 / 5
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Functionality
4.5 / 5
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Last Review Written
April 18, 2024
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Pros/Cons
  • Pros

  • I like the customization features allowed for the software. Moreover, the quality is pretty good.
  • Easy to use, good customer service, great way to gain more clients, good functionality and highly recommended.
  • Cons

  • Functionality to delete a message sent by mistake is not available.
  • There are issues with audio receiving etc. It is also oversimplified so it is also boring compared to it’s competitors such as messenger, imessage etc.
Read all user reviews
  • Pros

  • The user interface is instinctive and so user friendly.
  • MOS scores for every call built in (intelligent analysis tool). Concurrent model allows to scale at lower additional costs compared to named model.
  • Cons

  • There are consistent updates to the back end, we are generally aware of when these will take place however the updates do (at times) cause our internal systems to fail.
  • I may be understanding if this is the case for a call that JUST ended, but when it's a call from days ago then we have a problem.
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Pricing Range
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Product Demo
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Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2024

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos