I like the customization features allowed for the software. Moreover, the quality is pretty good.

Easy to use, good customer service, great way to gain more clients, good functionality and highly recommended.

Google meets is one of my most frequently used apps on my phone. Super happy with all I can accomplish through this app.

Overall I love Google hangouts i like how its easy to use. If only there was a way to filter out scammers.but overall really good service.

I love using it so overall its a really great communication tool. I like how user friendly it is and very fast to use.

We currently have a business unit with GSuite and the integration of Hangouts meets with Gsuite is excellent.

Functionality to delete a message sent by mistake is not available.

I love Google meet it's an amazing app for team members can message other team members. If you use all the features of G suite then this is an amazing app for you to use.

I love how easy this software is at helping people stay connected. It is very user friendly and they have great customer support.

Overall it was  a great experience and will recommend to 10 of 10 considering the budget.

There are issues with audio receiving etc. It is also oversimplified so it is also boring compared to it’s competitors such as messenger, imessage etc.

The one downside with this platform is the lack of additional features it has, compared to other videoconferencing tools.

The UI is beautiful and simple on both desktop and mobile, without any unnecessary options to overwhelm a user. Its great and unique features —I personally love the live captions and calendar syncing.

Start a big conference is easy and safe for all the team. In general the quality of the sound and image is good and the signal is stable, even when there are a lot of elements that can affect this.

Often grainy, slow, and hard to hear other users. Many users also often have trouble dialing in and connecting to the meeting.

It is very hard to use and not intuitive. For example, it is hard to set up a group and call.

This is a excellent tool keep you cost of you business low. You can have a virtual meeting with your customer and staff everywhere in the world.

Very bad experience i would add professional experience as i was an interview with a national Hungarian radio...We had so much problems before and during the interview.

Great product at a terrific price with free updates and a huge user base.

It is integrated  with gmail account and it help me to have a contact with my team mates easily. Group call facility was very helpful.

Like most Google products, the more of them you use the better each one becomes. Google Meet has great integrations with Gmail and other Google products that make it easy to use.

To keep costs down, I call them with Google Hangouts. Great connectivity - and the quality is so good that I even use it to call my parents.

It has great and reliable customer support team.

Very easy to use, multiple people can log in, very easy to present your screen. The feature to accept or reject a participant is very excellent which helps in increasing the security of the call.

The video quality is beyond doubt the best. Google servers are the best, and they use those servers and give the best video quality even on low bandwidth.

Overall I've been happy with videochat quality, integration with google calendar, sharing capabilities and strongly recommend for business and personal video calls.

I am very happy with the way Hangouts is. I am happy I can have conversations with others without the glitches that some of the other apps have.

We use it daily to have status meetings. Its simplicity and good quality are impressive.

My overall experience has been good. Easy to use, effective and easy for other users to join calls.

The ability to see other messages while also looking at email is great, and the video call feature is especially useful.

Overall I like the ease of functionality from switching between chatting to a video chat since we are working remotely it is nice to have that feature.

If the person gone offline then it doesn't show that person offline till the time 15 minutes is passed.

Overall my experience with Google meet is very good. Overall its features are very basic and easy to understand and good for any company looking for inexpensive video conferencing solutions.

Love how easy it is to use - great connectivity and the other person doesn't have to have a google account to accept the phone call.

Our overall experience has been good. We have built great relationships with Genesys support staff and other Genesys users.

The user interface is instinctive and so user friendly.

There are consistent updates to the back end, we are generally aware of when these will take place however the updates do (at times) cause our internal systems to fail.

I may be understanding if this is the case for a call that JUST ended, but when it's a call from days ago then we have a problem.

I least like the customer support and change management. We have had issues during normal working hours with no warnings because changes were made and were not communicated.

Mine overall experience pretty good and i have learnt lot of new things in this platform, so its really helping me to grow in my career in technical front.

MOS scores for every call built in (intelligent analysis tool). Concurrent model allows to scale at lower additional costs compared to named model.

Genesys pure cloud side, we generally use social media integration, which is good to have Twitter and facebook to use it.

Lack of basic functionality such as copy and paste. Java can be slow to respond.

Self serviced, easy to use SaaS solution for your customer care environment.

To have all this without having to have an on premise environment is amazing.

Layout, very nice to look at and relatively user friendly. Combination of staffing outlook when viewing a timeline.

The Beta Community has been equally as fantastic given it provides us an opportunity to test drive new features before GA.

The overall experience is a very positive one. We went from a basic PBX to a full-blown Contact Center Solution with all the capabilities we could ever hope for.

So, far we can't fault it and have seen an uplift in sales, customer experience and internally the learning curve is a breeze and our users find it easy to use. Which saves time and money overall.

It is difficult to determine where calls are going. The system does not currently record calls between users.

Email search - Unable to search emails by any text or subject. Unable to resign emails.

Customer service is not good in my experience, their responses were always delayed. They had  several site outages that impacted production.

Some of our employees will work 1 day a week and the return on an employee for working such minimal time is difficult to see how the Agent pricing model works for us.

Amazing integration with several applications like salesforce, chat bot, emails, whats app.

They provided dedicated personalized support during our roll out/go live and have continuing to support us through our ongoing business as usual operations ever since.

It is sometimes difficult to understand the menu. For example, I was not sure how to call someone without asking first.

Everything inside G Cloud is very user friendly. The features and integrations that are available have helped our organization grow and develop to be more productive and  innovative.

I liked this software because of its ease of being modified to meet our specific needs but on the other hand it needs to review its cost.

Intuitive to use, powerful capabilities with built-in worforce management (scheduling) and quality management.

We really enjoy the the Ideas Lab/Community, which allows us to recommend and promote/upvote new features/functionality.

The best thing is, it is really ready to go software for the contact centres, you can even start to work on day 2 with a simple integrations.

It is easy to use this product it is like a rock.

I like the ability to have so many features all in one solution. This allows us to operate with minimal 3rd party vendors and helps minimise costs.

As this is a SAAS platform, the updates from Genesys also really important and it seems they are doing this really good.

The interface is easy to use and there are several reports templates to provide historical information for the interactions, performance, queues, etc.

Process automation and technical testing. It has allowed me to grow professionally and improve costumer experience.

The menu icons make it easy for you to identify the tools you need. The live chat functions while on calls are extremely useful and easy to access.

Seamless integration, great product and feature rich under continual development - all in one place resouce.

The phone tree has a few glitches to be aware of, and is difficult to learn so mistakes are inevitable if you make changes in house.

My overall experience is a with Genesys has been great. The cloud is the future of landlines.

The local product support and channel in Africa is lacking or Genesys have not exposed this to us. Very frustrating having to deal with an offshore direct relationship in EMEA.

PureCloud offers terrific analytics that are easy to access. It's also easy to add/remove or change users instantly when needed.

Overall it has been a learning curve without any formal training, but after a month I had a pretty good idea on what I was looking at.

More ringtones needed - only one provided and it gets very irritating when in an office. Email interactions function needs refining.

It's an expensive product that struggles with concurrent licensing models and mixed license types.

US Dollar

Google Meet is a video conferencing app. It is the business-oriented version of Google's Hangouts platform and is suitable for businesses of all sizes. The solution enables users to make video calls with up to 30 users per high-definition video meeting.


The app allows users to join pre-scheduled meetings from calendar events, choose a link, enter meeting code and even dial in from their phones if the invitation includes a phone number. Google Meet integrates with G Suite versions of Google Calendar and Gmail and shows the complete list of participants and scheduled meetings. It shows a "join" button for users to connect to the meeting and provides options to mute and turn off the video during the meeting.


Google Meet allows users to dial in phone numbers to access meetings, thus enabling users with slow or no internet connection to call in. However, dial-in numbers are only available to the G Suite enterprise edition customers.



LongDescription

Meeting Management

Two-Way Audio & Video

Call Recording

Collaboration Tools

Presentation Streaming

Private Chat

Scheduling

Recording

Audio Calls

HD Audio/Video

Screen Sharing

User Profiles

Mobile Access

Meeting Preparation Tools

Discussions/Forums

Internal Meetings

File Sharing

Alerts/Notifications

Attendee Management

Real-Time Chat

Chat/Messaging

Two Way Audio & Video

Electronic Hand Raising

Video Call Recording

Conferencing

Video Conferencing

Video Streaming

Third-Party Integrations

Search/Filter

Video Layouts/Views

Call Conferencing

Google Meet are currently providing free access to advanced Meet video-conferencing capabilities for all G Suite and G Suite for Education customers globally until September 30, 2020.

Benefits include:
Larger meetings, for up to 150 participants per call
Live streaming for up to 100,000 viewers within a domain 
The ability to record meetings and save them to Google Drive

Google Meet is part of the GSuite platform and is included in all price plans; Basic, Business, and Enterprise. After September 30, 2020, pricing will be as follows:
Basic: Free for up to 100 participants per call. 
Business Essentials: $10/active user/month for up to 150 participants per call. 
Enterprise Essentials: Contact them for pricing.

Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Google Meet

Documentation

Videos

Genesys Cloud CX™ cloud contact center software transforms your customer experience. It connects data across teams, tools, interactions so you have actionable insights to address customers problems with ease on any channel, at any moment, beyond just the call center.     Genesys Cloud CX is trusted by thousands of small, medium and large enterprises and recognized as an industry leader across the globe.
With pervasive automation, you can take the right action at the right time to create the best outcome. 
Give your employees the information they need in one application built to engage your employees and boost your team’s performance and is intuitive to use. 
Use Genesys Cloud CX™ as an all-in-one application, easily add hundreds of packaged integrations, or customize the platform and make it your own. 
It deploys in days and continually innovates with upgrades each week. With real-time dashboards and up-to-the-second analytics, Genesys Cloud CX™ provides the insights you need to run your business—no matter where your agents are located. 

Real-Time Analytics

Call Transfer

Online Voice Transmission

Quality Management

Surveys & Feedback

Multi-Channel Management

Text Analysis

Performance Management

Document Storage

Access Controls/Permissions

Activity Tracking

Transfers/Routing

Customer Segmentation

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Auto-Dialer

Blended Call Center

Communication Management

Customer Database

Call Logging

Calendar Management

Automated Routing

On-Demand Recording

Call Center Management

Call Disposition

Progressive Dialer

Data Import/Export

VoIP

Call List Management

File Transfer

Call Routing

Process/Workflow Automation

Email Templates

Self Service Portal

Text to Speech

Customer Experience Management

VoIP Connection

Help Desk Management

Outbound Call Center

List Management

Proactive Chat

FCC Compliance

Survey/Poll Management

Real Time Data

Transcripts/Chat History

Call Scheduling

Performance Metrics

Inbound Call Center

Call Scripting

Phone Key Input

Hotkeys

Call Reporting

Multi-Channel Communication

Complaint Monitoring

Queue Management

Role-Based Permissions

KPI Monitoring

Social Media Integration

Unified Communications

Multiple Scripts

Predictive Dialer

Email Management

Caller ID

Ticket Management

Campaign Specific Caller ID

Activity Dashboard

Computer Telephony Integration

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Telemarketing Management

Website Visitor Tracking

Cloud 1: $75USD per user, per month (annual payment available)

Cloud 2: $110USD per user, per month (annual payment available)

Cloud 3: $140USD per user, per month (annual payment available)

For enterprise-level planning, please contact Genesys for more information.

Google Meet vs Genesys Cloud CX

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