About Google Voice

Google Voice is a cloud-based business phone system that provides users with a unique contact number to receive international calls, send text messages and transcribe voicemails, streamlining communications across the organization. The application allows businesses to centralize activities such as number assignment, porting and billing on the G Suite Admin console.

Key features of Google Voice include usage reporting, call forwarding, private branch exchange (PBX) and contact management. It comes with an automated attendant, which lets users transfer calls to other extensions without requiring an intermediate operator. Additionally, users can configure system settings to automatically block spam calls and manage text messages across various devices....


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Supported Operating System(s):

Web browser (OS agnostic)

60 Reviews of Google Voice

Average User Ratings

Overall

4.22 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(29)

29

4 stars

(21)

21

3 stars

(6)

6

2 stars

(2)

2

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 60 results

November 2016

Manny from World Financial Group (WFG)

Verified Reviewer

Company Size: 10,000+ employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

November 2016

March 2018

Beth

Verified Reviewer

Company Size: 1 employee

Industry: Writing and Editing

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

5.0

Functionality

5.0

March 2018

Great, free app for VOIP calls

Pros

I've used this app for years, and even though it's not one they're really doing much with anymore, I'm glad it's still up and running. I did hear they were planning to upgrade it or integrate it in some other platform eventually, but while I know it's part of Google Hangouts, I don't know about future plans. I can't tell you how many times I've lost my cell phone in the house somewhere, and having done away with landlines 20 years ago, I don't have another phone to use to call my missing cell to find it. So I use Google Voice to dial my cell, and track it down while it's ringing. (Yes, I know I can also use Find My Phone, but the few times I have tried that, it told me the phone was out of range, when in fact it was in the next room.) Also, for a while there I was having battery charging issues with my phone and it would die all the time. Google Voice was a great option for getting in touch with someone if I couldn't use my phone. Google Voice also gives you your own phone number, so for instance, on my website I used my Googe Voice phone number instead of giving out a personal cell number. Google Voice also takes messages, and although the alerts to having new Google Voice messages hasn't worked completely reliably, it is cool that it will transcribe the message for you using voice recognition so you can click on a message and just read it rather than having to listen to it. But of course voice recognition isn't always right, so sometimes the messages are a little garbled, but you can usually figure out what was said. There's no delay or hum on the line when I have used it to make calls. And you can text through this connection, too. If you go into settings and configure it the right way, you can even switch from Google Voice to another phone in the middle of the call. There are apps for Android use, although I haven't used any of them. And if you use it through the Google Hangouts portal, you can "face time" and conference call and share files. Oh - and calls are free in the US. If you want to call outside the US you have to add money to the account first.

Cons

Not a lot has been done to the basic app in a while by Google, so if they are planning some big roll out of a new and improved version, that would be great. If you use it outside the Hangouts platform, it is pretty simplistic, but serves its purpose. There's really not a lot negative you can say about it. It makes calls and takes calls and the quality of the connection is pretty good. For free.

May 2018

Mike from Urban Camper - Mike Calabro Photography

Verified Reviewer

Company Size: 1 employee

Industry: Photography

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

2.0

Functionality

2.0

May 2018

If you are an android user there really is no other choice for VM integration.

Pros

Google Voice does a lot of things. I do not fully utilize it. It is the best voicemail transcription apps that I have found. I rarely have to listen to my voicemail messages and just read them. Being able to have an extra phone number to give out is a godsend. The cost of international calls form Google voice is extremely competitive. If you are in another country and do not have phone access it can send your voicemails to your email, The basics of it are free.

Cons

I recently had a hard time using it while on a trip to Germany. It has always worked well for me in the past as an affordable way to keep in contact with people back home during my international travels. I am now worried that I can no longer depend on the calling aspects of it. Call screening seems to only work if they are calling your google voice number and not your primary.

June 2020

Gina from Land and Cruise Vacations, LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

June 2020

It is a great online phone App

I have been using Google voice for many years. Beside the issues with my internet at times, I love google voice. It has truly saved me lots of money!

Pros

I like the way I don't have to give out my cell number to my customers, and if I move or visit another state my number will always stay the same or come with me.

Cons

Google voice works through your internet, so if your internet is not reliable or spotty, you can potentially miss calls.

April 2020

Nicole from Railroad Earth

Verified Reviewer

Company Size: 2-10 employees

Industry: Entertainment

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

3.0

Value for money

4.0

Customer support

2.0

Functionality

3.0

April 2020

A Semi-Convenient Home Phone Solution?

Google Voice has been a fairly reliable phone number with Voicemail that is very easy to use and pretty easy to set up if you have a gmail, but it doesn't compare with a cell phone or a landline. I alternate using it with another service called TextNow on my PC, which rings audibly more often but also fails to dial out more often! Also sometimes that number will work in cases where Google Voice is blocked. This is a pretty good way to have a "landline" through your desktop computer, and a nice way to not give everyone your cell number.

Pros

I was mugged and I temporarily have no cell phone and after having tried many wifi calling solutions for my pc, Google Voice has remained my primary go-to phone number. I am grateful there is a free option. Also there is the ability to port your number but you have to pay $20 so I didn't do that. You can also forward calls.

Cons

I'm glad I signed up before my cell was stolen because it is really hard to get a Voice number without already having a number... and I think it has to be a cell number too! The phone doesn't always ring and many people have phone settings that block a Voice number. Also I often have trouble in situations where I need to use the keypad to type in an account number.

Reasons for Choosing Google Voice

Google Voice works more consistently than most other wifi calling apps set up for a desktop computer.