About Google Voice

Google Voice is a cloud-based business phone system that provides users with a unique contact number to receive international calls, send text messages and transcribe voicemails, streamlining communications across the organization. The application allows businesses to centralize activities such as number assignment, porting and billing on the G Suite Admin console.

Key features of Google Voice include usage reporting, call forwarding, private branch exchange (PBX) and contact management. It comes with an automated attendant, which lets users transfer calls to other extensions without requiring an intermediate operator. Additionally, users can configure system settings to automatically block spam calls and manage text messages across various dev...


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192 Reviews of Google Voice

Average User Ratings

Overall

4.49 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(124)

124

4 stars

(59)

59

3 stars

(13)

13

2 stars

(2)

2

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 192 results

June 2021

User Profile Picture

Signe from Signe Jorgenson Editorial Services

Verified Reviewer

Company Size: 1 employee

Industry: Writing and Editing

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

Excellent FREE phone service!

Google Voice solves a major problem for me. I love it!

Pros

I have a home office, and I've used a landline number as my business phone for the last 5+ years as a way to keep my business and personal communications separate. (And to prevent me from getting distracted by business calls/texts when I'm spending time with family/friends.) I moved recently and was shocked by the cost of landline service in my new community. I wasn't willing to pay that price so I started looking for alternatives. I chose Google Voice because it gives me a local phone number FOR FREE. Clients can call and text the number; the calls get forwarded to my cell phone and the texts get forward to my email. I have set up a voice mail message for my business, so when I don't answer, clients don't get my personal answering machine message; instead, they get a professional business "out of office" message. I have solved the "don't get distracted by business calls during personal time" issue by using the settings on my phone to only ring for the Google Voice number during business hours. It's the perfect solution and it saves me TONS of money.

Cons

I only have one issue with Google Voice. When calls are forwarded to my phone, clients are directed to my personal voice mail if I hit the "ignore" button to ignore the call. To get the Google Voice business voice mail, I have to let the call ring until it is auto-redirected to my voice mail. This is a pretty minor issue, though; given all the benefits -- and the $0 price -- I am happy to put up with this very minor inconvenience.

Reasons for Switching to Google Voice

Cost

April 2021

Aziz from American Foundation for the Blind

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Google Voice for Non-Profit

Google has been pushing out new features and making their product competitive with other products already on the market. The integration with all other Google Workspace products makes this even better as there is less setup/configuration required when rolling out these products.

Pros

Both the web version and app are accessible for our visually impaired users. The integration with our Google Contacts and Google Workspace directory is convenient.

Cons

Not having access to 3 way calling is inconvenient as sometimes as an IT support person I need to get the support reps from other companies on a call with our end users.

Reasons for Choosing Google Voice

Better pricing and better/easier integration with the Google Workspace products.

Reasons for Switching to Google Voice

RingCentral was much more expensive and not accessible enough for our visually impaired users.

August 2021

Jennifer from Nonprofit

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

4.0

August 2021

Only one issue that keeps Voice from 5 stars.

Still, overall, I cannot complain, I just have to be super mindful - my system now is that I delete the text on my main phone line, and then go answer it on the voice app.

Pros

II like that Voice is inexpensive (free) and easy to set up. I've been using it now for over 2 years as a line separate from my personal line for work.

Cons

The only con in my opinion is that I wish there was a way to not have the texts come thru and be answerable on my main text screen. It can get confusing, and if I answer the text from my text app on my smart phone, then a client has my personal number. I wish there was a fail-safe way that would prevent this, because when I mess this up, it defeats the whole point of a second line.

Reasons for Switching to Google Voice

sideline had glitches and cost $10 a month.

June 2021

Amanda from Amanda Ervin

Company Size: 1 employee

Industry: Design

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

June 2021

Google Voice

Google voice has been a long time solution for voicemail. It is very useful for voicemail, and keeping a number.

Pros

This software lets me keep a phone number that will not change, even if my cell phone numbers change. This number is also useful in cases where only wifi is accessible.

Cons

When it forwards to my cell number, the recording "you have a call from ..., to answer, press 1", it sometimes malfunctions. I press 1, and it goes to voice mail anyway, causing me to miss the call.

Reasons for Switching to Google Voice

pinger is a less reliable piece of software.

July 2021

Nina from Geromove LLC

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

July 2021

Great solution for Business Phone

Great experience using it, super easy to use and set up. Easy to set voicemail, text, respond to calls.

Pros

Easy to port current phone number for business use. Texting available as well as voice. Easy to set up on any cell with the google voice app. Seamless transition from previous phone service and much cheaper. I like that I can set business hours and it won’t ring outside of that time.

Cons

Would be nice to be able to set different voicemails for inside and outside of business hours. Also would be great to auto set different voicemails ahead of time, like when planning to be out of office and you don’t want to change it while away. But for the price point, all of the features are great.

Reasons for Switching to Google Voice

Price, google voice is cheaper and the features it doesn’t have I can live without.